Ryton Towers

Whitewell Lane, Ryton NE40 3PG
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9.9 58 Reviews
  • Ryton Towers, Ryton
Ryton Towers Residential Care Home is a luxury, 19th Century Manor House, which is situated in 2 acres of secluded private grounds, set within a conservation area, in the peaceful village of Ryton. Their 38 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At Ryton Towers, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Ryton Towers, and discover your kind of home.

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Care Provided by Ryton Towers

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Donna McKenna (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2001

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Ryton Towers Reviews (58)

Total of 58, showing 21-40
9.9

Ryton Towers has a Review Score of 9.9 (9.887) out of 10, based on 20 reviews in the last 2 years. Over all time Ryton Towers has 58 reviews.

Overall Experience

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Review from Jan W (Daughter of Resident) published on 14 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would not hesitate to recommend this care home. My mother is looked after so well, giving my family peace of mind. She has recently had a stay in hospital and since her return, the staff have gone the extra mile in welcoming her back and rehabilitating her and reassuring us. A lovely, friendly, caring
home.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Ryton Towers

Hi Jan - thank you so much for your lovely review of Ryton Towers. We are so pleased you are happy with the quality of care your mother is receiving, especially after her return from hospital, and we will make sure to pass on your kind words to the rest of the team at Ryton Towers.


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Review from Tracy M (Daughter of Resident) published on 13 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From initial enquiry and unannounced visit to collect literature, all staff have been professional, polite, friendly, courteous and very welcoming. I was extremely impressed by the speed at which my mum was assessed and accepted into the home and the preparation of the room and placement of personal
items. Her room is clean comfortable, warm and cosy and it is very reassuring to be able to visit daily and see her safe, secure, clean and well taken care of. Many varied daily activities and beautiful restaurant.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Ryton Towers

Hi Tracy - thank you so much for your lovely review of our Ryton Towers home. We are so pleased that you are happy with the care your mother is receiving and we will make sure to pass on your kind words to the rest of the team at Ryton Towers.


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Review from Victoria L (Granddaughter of Resident) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We currently have 2 family members at Ryton Towers care home and have had between October 2022 and January 2023.
So far we/they have experienced very good care, kind and attentive staff and a lovely environment.
The activities that are available for the residents have been very well received, are
entertaining and enjoyable.
The staff are approachable and always seem happy to assist.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Ryton Towers

Hi Victoria, thank you so much for your lovely review of our Ryton Towers home. We are so pleased your family members are enjoying their time with us and we will make sure to pass on your kind words to the rest of the team at Ryton.


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Review from J H (Aunt of Resident) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both times we visited my great aunt she always seems very happy and comfortable and loves her little room and she speaks very highly of the staff and how hard they all worked. The home is in a gorgeous garden surrounding, inside it is very well looked after and immaculate. Whenever we called the home
and staff are always very pleasant and helpful.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Ryton Towers

Thank you for the lovely review - it's wonderful to hear that your great aunt is happy with us! We will pass on your kind message to the rest of our team.


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Review from Jeanette T (Daughter of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff. Clients are well looked after and always doing something. Extremely clean and well kept, nothing is a bother.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Ryton Towers

Thank you for the kind words - it is lovely to see the staff and their hard work appreciated!


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Review from B B (Daughter of Resident) published on 10 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm welcoming staff. Great communication. Staff are very respectful and caring. The team go above and beyond to ensure everyone is catered for. Lovely homely environment. Excellent entertainment.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Ryton Towers

Thank you for the lovely feedback, it's wonderful to see that our staff's hard work is being appreciated - we will pass on your kind message to the rest of our team!


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Review from Simon. K (Son of Resident) published on 6 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother has lived in the Towers since January this year. She moved in during COVID, and I was convinced that she wouldn't settle (before dementia took her, she always said going into care was her worst nightmare). However, due to the persistence and care of the ladies at Ryton Towers, she is now happily
settled.
My mother is not a joiner and prefers her own company, again the staff are always trying to get her involved in activities, and to my amazement, she is regularly seen on the social media page enjoying trip's out and doing crafts and flower arranging.
I cannot praise the staff enough; they always have time to speak to me about my mother either over the phone or face to face. She has improved dramatically in her time in care, and I'm incredibly grateful to all involved in her care.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Ryton Towers

It's great to hear that your mother is comfortable in her new home at Ryton Towers, and we are happy to hear she has improved so much since coming into our care home. Our staff work incredibly hard to make sure each and every resident is having the best care and experience possible, they will be happy to hear your feedback - we will pass on your kind message to the rest of the team.


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Review from P R (Daughter of Resident) published on 5 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is absolutely fantastic. Mother has been there 12-months now and has settled in straight away, despite all the Covid issues we were all dealing with.
Staff are great, always happy to talk to you and keep you up to date.
There is a brilliant Facebook page that keeps us updated with brilliant
pictures of the daily activities. That is a godsend and means I don't bother the staff for updates as you can see it all daily.
The activities though are one of the best things, and my mother is always in the middle of things - I think that is what has made the transition to care so much easier for her - she is occupied every day with something, and that makes me happy to see her happy.
Visiting has been sorted despite being so hard during Covid as there is the secure pod and a beautiful garden setting when that was allowed.
Just a fantastic place all around.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Ryton Towers

Thank you for the lovely review - it is wonderful to hear that your mum is really enjoying living with us at Ryton Towers. Our activities coordinators are always working very hard to make sure each and every resident can always feel like their activities needs are met and that there is always something to look forward to, so it's great to hear that their work is appreciated - I will pass on your kind message to the team!


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Review from John F (Son of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ryton Towers has a warm and welcoming atmosphere from the moment you walk in the front door, the staff are more like friends, sadly we have not been able to do this for the last 12 months. To get around this Ryton Towers has set up systems for relatives to be able to keep in touch by phone and video
calls with relatives and by zoom calls with management and staff. The home has increased the amount of entertainment and activities during the lockdown to offset the lack of visiting options. Wellburn Care set up visitor pods very early so that as much contact as possible could be maintained. Phone contact with management and staff is very easy and welcomed. I would say that “communication and care” are paramount in the minds of the home and the company. My mother has felt very settled and cared for these last 6 years and I am confident that her needs are being well met.

Reply from Charlotte Frankland, Marketing Executive at Ryton Towers

Thank you for your lovely review of Ryton Towers. I will pass your comments onto the team.


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Review from Sue R (Daughter of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both Mum and Dad are residents of the home for over a year now and I have nothing but praise for the way the staff care for mum and dad. I live over 300 miles away from them and I know that I can be assured that the care that they receive is of the highest standard and to be honest I couldn’t do anything
better at home myself. Thank you to the managers and their carers and everyone else in the team.

Reply from Charlotte Frankland, Marketing Executive at Ryton Towers

Thank you so much for your lovely review of Ryton Towers. I will pass your comments onto the team.


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Review from Sandra G (Next of Kin) published on 17 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam went to Ryton Towers for two weeks she was very down and quiet before she went, not eating or drinking a lot. Due to covid I was unable to go any further than the entrance lobby or visit her but I rang every day to ask if she was ok the staff would give me a daily update on how she was doing
and answer any questions I had. She was in isolation for most of her stay but the staff were in and out of her room asking if she needed anything drinks snacks and asked her to do some activities with them, on her second week she was allowed in the main day room with others and took part in pamper time and other things. When she came home she was more cheery eating and drinking more (even the ambulance driver commented how full of beans she was). I would definitely recommend Ryton Towers as I had no worries while she was in their care as could relax and recharge my batteries.

Reply from Charlotte Frankland, Marketing Executive at Ryton Towers

Thank you so much for your lovely review of Ryton Towers. I will pass your comments onto the team.


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Review from Lorna S (Daughter of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault this care home. They go above and beyond to make life perfect for both residents and families. Despite my father having dementia, he has thrived here and so has my Mum despite them being apart. I have had relatives in care homes prior to this and although I thought they were excellent,
this home is far better than any of them. Well done Ryton Towers, you deserved one mighty pat on the back. Five Star care.

Reply from Charlotte Frankland, Marketing Executive at Ryton Towers

Thank you for your lovely review of Ryton Towers. I will pass your comments onto the team.


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Review from Celia S (Daughter of Resident) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ryton Towers has been my Mother's home for almost six years, where she has a lovely bright room with garden views and many of her own things around her. She loves her room. She is cared for with kindness and respect, with a real awareness of her physical, mental and emotional well being. Any health
issues she has had have been quickly spotted and dealt with. She is able to make choices, to enjoy her own company or join with others. The activities are too many to list here but there’s something for everyone. Since the start of lockdown, the whole team has been wonderful, working extra hard to keep residents safe, healthy and happy. We have been informed every step of the way in emails, weekly zoom meetings, and on the website. The company has stepped up from the start, with staffing and facilities e.g. the garden pod and family communications. My Mother has her own Ipad so we have been able to talk to her very regularly. Thanks to carers who help with this. Thanks to the whole team!

Reply from Charlotte Frankland, Marketing Executive at Ryton Towers

Thank you for your lovely review of Ryton Towers. I will pass your comments onto the team.


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Review from Valerie P (Cousin of Resident) published on 5 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our elderly relative has been at Ryton Towers for about 18 months now. Whenever we have visited the staff have been lovely. There is a very kind and caring atmosphere in the home. Ryton Towers is scrupulously clean. Visiting is easy and there are several areas within the home where friends and relatives
can chat to their relative over a cup of tea or coffee. The home puts on lots of activities as well as personal services for the residents. During the early part of the Covid crisis, the home had to battle the NHS over its discharge policy in order to keep other residents in the home safe. I think they've done an amazing job in very challenging circumstances. The home posted photos of our relative on her birthday a few days ago with presents from the home and a cake with candles. I have never seen anything other than care and compassion from the staff which means a lot to us.

Reply from Charlotte Frankland, Marketing Executive at Ryton Towers

Thank you for your lovely review of Ryton Towers, we are so pleased you are happy with our care! I will pass your comments onto the team x


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Review from Paula C (Respite Resident) published on 10 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband stayed at Ryton Towers for a week's respite. Although he had to isolate in his room due to Covid restrictions, he had a very enjoyable time. The staff ensured that someone was always 'popping' in so he didn't feel isolated. All staff were amazing and nothing was too much bother for them.
Can't praise them enough and would not hesitate to use for next respite stay.

Reply from Charlotte Frankland, Marketing Executive at Ryton Towers

Thank you for your lovely review of Ryton Towers, I will pass your comments onto the team.


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Review from Becky F (Daughter of Resident) published on 20 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum spent the last 3 years of her life in Ryton Towers. I couldn't have asked for better care. The staff seemed to genuinely care and spent time taking an interest in her. Mum loved the outings and craft days. Other favourites were when local children visited to sing or to just sit quietly watching
the varied wildlife in the beautiful gardens. Every season had different decorations. I think if you placed a parent in Ryton Towers you'd have less worry and less guilt and you'd know they were taken care of with dignity. Thank you to all of the staff, especially one of my Mum's carers.

Reply from Charlotte Frankland, Marketing Executive at Ryton Towers

Thank you so much for your lovely review of Ryton Towers. I will pass your comments onto the team!


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Review from Alicia H (Daughter of Resident) published on 25 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant care home, staff are amazing, they can't do enough to care; the way they have looked after residents during COVID. The entertainment they provide at the home, no expense spared. The food is fab. The care home is beautiful inside, they put money back into the care home. Thank you staff for
everything.

Reply from Charlotte Frankland, Marketing Executive at Ryton Towers

Thank you for your lovely review of Ryton Towers. I will pass your comments onto the team.


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Review from Rosalind S (Daughter-in-law of Resident) published on 10 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been unable to visit for so many months due to the coronavirus lockdown, I was delighted to see my father-in-law in the very practical pod you have installed in the garden. He was in fine spirits and could not praise your staff enough for how they have coped in such a difficult time. It is a
view totally shared by me.

Reply from Charlotte Frankland, Marketing Executive at Ryton Towers

Thank you for your lovely review of Ryton Towers. I will pass your comments onto the team.


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Review from V G (Daughter of Resident) published on 24 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely impressed by everyone at Ryton Towers throughout my contact with them but particularly throughout the recent and continuing Covid-19 emergency. The staff have been great and caring. The leadership very effective and above all my mum has felt safe and secure. I think the new visitor
pod is an excellent idea. They also enabled my family to have zoom calls with mum so she saw everyone from Sweden to Manchester - Fantastic!

Reply from Charlotte Frankland, Marketing Executive at Ryton Towers

Thank you for your lovely review of Ryton Towers. I will pass your comments onto the team.


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Review from S O (Daughter of Resident) published on 20 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home and staff. So pleased with responses to Covid 19 and measures to keep residents safe. Zoom sessions available.
Love the new pod for visiting.

Reply from Charlotte Frankland, Marketing Executive at Ryton Towers

Thank you for your lovely words about Ryton Towers! I will pass your comments onto the team.


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Current Review Score: 9.9 (9.887)

Overview of Review Score

The Review Score of 9.9 (9.887) out of 10 for Ryton Towers is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.887 for Ryton Towers is calculated as follows: ( (211 Excellents x 5) + (27 Goods x 4) ) ÷ 238 Ratings = 4.887

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ryton Towers is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

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Meet the Team (2)

Donna

Donna McKenna

Job Title: Home Manager

Joined: 2016

With over 16 years of experience in the care industry, Donna has grown to be a highly committed carer and manager, providing the highest standards of care. Donna has 3 years of experience as a Deputy Manager and 9 years as a Manager. She has a wide range of skills and knowledge and works to exceptionally high standards, with a calm and considerate approach.


Qualifications


- NVQ Social Care Level 2
- NVQ Social Care Level 3
- NVQ Social Care Level 4
- Registered Managers Award
- NVQ Assessors Award


Alison

Alison Boldon

Job Title: Deputy Manager

Joined: 2020

Alison’s journey started with Wellburn Care Homes in March 2020, as a Care Assistant at our sister home, Eighton Lodge.


Alison’s dedication to care earned her a promotion to Team Leader in January 2022, and more recently, she took on the role of Deputy Manager at Ryton Towers as of March 2024.


- Level 3 NVQ Health and Social Care