Ryton Towers

Whitewell Lane, Ryton NE40 3PG
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9.9 58 Reviews
  • Ryton Towers, Ryton
Ryton Towers Residential Care Home is a luxury, 19th Century Manor House, which is situated in 2 acres of secluded private grounds, set within a conservation area, in the peaceful village of Ryton. Their 38 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At Ryton Towers, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Ryton Towers, and discover your kind of home.

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Care Provided by Ryton Towers

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Donna McKenna (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (43)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2001

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Ryton Towers Reviews (58)

Total of 58, showing 41-58
9.9

Ryton Towers has a Review Score of 9.9 (9.887) out of 10, based on 20 reviews in the last 2 years. Over all time Ryton Towers has 58 reviews.

Overall Experience

  • 47
  • 10
  • 1
  • 0
  • 0

Date Published

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7
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38

Review from P S (Son of Resident) published on 17 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My parents moved into Ryton Towers in October 2019. They have been very happy and well looked after. There is regular entertainment, even during lockdown they have had singers in the car park, while residents are in the garden/gazebo.

Reply from Charlotte Frankland, Marketing Executive at Ryton Towers

Thank you for your lovely review of Ryton Towers! x


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Review from Dennis C (Resident) published on 7 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came for a 1-day visit and liked it so much that I am still here after I arrived in August 2019.
The staff are friendly and soon became my 1st home even though my flat is only 5 minutes away.
My room is excellent and for its function is a very adequate size. I thoroughly enjoyed the trips to the
garden centre. Sound room, meal, singing and shops. The visiting singers and activities are great. The staff are caring and food is excellent and varied.

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Review from Lorraine B (Daughter of Resident) published on 17 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a fabulous care home. They have things going on a lot through the day, singers, activities. At Xmas, they had lovely trees, amazing food, buffets. The residents are very well looked after. My dad is in this care home and loves it there. The meals are lovely a different menu every day. But the
staff are brilliant they work very hard and nothing is a problem. The rooms are lovely warm and cosy. It is very clean, no smells excellent.

Reply from Charlotte Frankland, Marketing Assistant at Ryton Towers

Thank you for your lovely words about Ryton. We are so happy your dad is enjoying his time with us!


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Review from Kirsty F (Daughter-in-law of Resident) published on 16 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really impressed with the standard of care received my mother-in-law is happy, settled and safe and I especially like the amount of social activities she can take part in.

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Review from D P (Son of Resident) published on 26 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely location, lovely newly-refurbished interiors (including a wonderful new dining area), lots of activities and friendly, supportive staff.

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Review from Margaret G (Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Friendly staff, food food, plenty of activities in the home and the new dining area is lovely.

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Review from Anne R (Daughter of Resident) published on 3 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention to detail are excellent. Mum enjoys the food very much. It is a very good place to visit, all staff are extremely friendly and nothing is too much trouble.

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Review from M D (Friend of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Refurbishment very impressive but is it patient and friendly? Very little room for visitors, staff or patient in the sitting room.

Reply from Sophie Maccormack, Marketing at Ryton Towers

We're so glad you are impressed with our recent refurbishment project at Ryton Towers. Now The Pantry is open, there is more space and an added café for our visitors to help themselves to tea and coffee, and a quiet space to relax. We're really sorry for the inconvenience whilst the refurbishment work was being completed but now our new space is open it should hopefully alleviate your concerns. There is also an extensive activities programme at Ryton Towers, with activities planned morning and afternoon. If you have any suggestions on how we can improve the activities we offer our residents, please contact the Home Manager.


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Review from Diana F (Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is situated in a delightful old residential house in the village of Royton with 40 residents. A number of activities take place. There are extensions at present being undertaken to add to facilities to improve amenities in keeping with the age of the building. A charming house and home
and well kept, homely and enjoyed by all.

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Review from Catherine W (Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Love our new dining room.
Atmosphere very friendly.
Staff always on hand and helpful.
Would recommend home to friends and neighbours.
Food very nourishing and different varieties available.
There are plenty of activities to suit anyone, cards, TV, dominoes, knitting and embroidery.

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Review from Jane M (Daughter of Resident) published on 2 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From visiting to enquire about the suitability, the management and care staff were fully equipped to deal with every question I asked and were honest about what they could/could not provide.
They were friendly and allowed several visits and tours around the premises at all hours so I could judge the
standard of facilities and level of care being delivered.
My father was admitted at the start of this month and he has settled well, looks better than he has in years and is happy in this very comfortable, clean and safe environment. An excellent all-round level of service and care is evident in my father's physical and mental health since his arrival.

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Review from Brenda W (Resident) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very caring staff, can't do enough for me, very friendly. When I am sad they make me feel happy. Food is good. They help any way they can.

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Review from Enid C (Resident) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Been made welcome. I have been here for six years and during this time I have of being here, I have occupied a very nice room.

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Review from Diana F (Resident) published on 27 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy and satisfied with all that provided. Staff give help and support when required as far as they are able. The staff go out of their way when time permits.

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Review from Susan L (Daughter of Resident) published on 27 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has lived in Ryton Towers for quite a few years. Standards are very good, staff are very caring and helpful. The food is very good for my mother as she has to have a soft diet, but when talking to the other residents, they don't like the new food.


I find that the home could do with decorating

and brightening up but overall, I am happy with the care my mother gets from the caring staff.

Reply from Sophie Maccormack, Marketing Assistant at Ryton Towers

Hi Susan, thank you so much for your review. All of our menus are regularly reviewed with resident participation. Our catering partnership means that they are able to constantly review the nutritional content for all of our menus. We appreciate all of your feedback.


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Review from Derek M (Son of Resident) published on 24 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Ryton Towers is a well-managed, immaculate and enormously friendly care home. In the time my mother has been there I cannot fault the approach of the staff, they are thoroughly professional, helpful and extremely affable. This is the second care home in which my mother has been a resident and the first
was excellent but it difficult to articulate just how outstanding Ryton Towers is and still do the other justice. The home is extremely clean and the level of care my mother receives is truly outstanding in every respect. At all times the staff are always willing to help and when I have had questions about her care, the manager(s) and staff have gone the extra mile to ensure that they explained everything in detail. It is not difficult to see that care homes of Ryton Towers' standard are a rarely seen organisation, and much sought after.

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Review from Norah D (Wife of Resident) published on 20 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my husband has only been in for 2 weeks, the staff have made him welcome and coping with his behaviour which is challenging.

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Review from Geoff T (Guardian of Resident) published on 10 August 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, accommodation, general environment and fellowship my aunt has enjoyed since moving into Ryton Towers surpasses all of our expectations. It is particularly pleasing that she seems to have a greater deal of independence whilst having the security and social interaction that Ryton Towers brings.


The

management, staff and fellow residents have all made a great contribution to the way my aunt has settled in her 'new home from home'.

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Current Review Score: 9.9 (9.887)

Overview of Review Score

The Review Score of 9.9 (9.887) out of 10 for Ryton Towers is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.887 for Ryton Towers is calculated as follows: ( (211 Excellents x 5) + (27 Goods x 4) ) ÷ 238 Ratings = 4.887

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ryton Towers is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Jul 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (10)

Top 20 Mid-size Care Home Groups 2025

Recipient: Wellburn Care Homes Ltd

Date: Friday 31 Jan 2025 More details

Top 20 Mid-size Care Home Groups 2024

Recipient: Wellburn Care Homes Ltd

Date: Wednesday 31 Jan 2024 More details

Top 20 Mid-size Care Home Groups 2023

Recipient: Wellburn Care Homes Ltd

Date: Tuesday 28 Feb 2023 More details

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Meet the Team (2)

Donna

Donna McKenna

Job Title: Home Manager

Joined: 2016

With over 16 years of experience in the care industry, Donna has grown to be a highly committed carer and manager, providing the highest standards of care. Donna has 3 years of experience as a Deputy Manager and 9 years as a Manager. She has a wide range of skills and knowledge and works to exceptionally high standards, with a calm and considerate approach.


Qualifications


- NVQ Social Care Level 2
- NVQ Social Care Level 3
- NVQ Social Care Level 4
- Registered Managers Award
- NVQ Assessors Award


Alison

Alison Boldon

Job Title: Deputy Manager

Joined: 2020

Alison’s journey started with Wellburn Care Homes in March 2020, as a Care Assistant at our sister home, Eighton Lodge.


Alison’s dedication to care earned her a promotion to Team Leader in January 2022, and more recently, she took on the role of Deputy Manager at Ryton Towers as of March 2024.


- Level 3 NVQ Health and Social Care