Barchester Springvale Court Care Home

Springwell Road, Wrekenton, Gateshead NE9 7AD
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9.8 72 Reviews
  • Barchester Springvale Court Care Home, Gateshead
Springvale Court is located in the Wrekenton area of Gateshead, on the site of the former Miners' Welfare Club, close to local shops and public transport links. It is a purpose built care home providing personalised residential and expert dementia care.

Sensitive care is delivered to those living with dementia in specialised Memory Lane Communities; designs within the home help people experiencing dementia to make sense of their surroundings through features such as sensory gardens, memory-prompting curios and rummage drawers - designed to engage people's attention and interest.

Residents have access to many on-site facilities including a hair and beauty salon and residents' garden, and those who live at the home are encouraged to partake in the many daily activities that are offered throughout the home and beyond. Typical activities including baking, craft sessions, music therapy and day trips.

The menu is varied and seasonally tailored. Food is freshly prepared by an excellent team of chefs, ensuring that residents' nutritional needs are met and that they enjoy a variety of dishes.

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Care Provided by Barchester Springvale Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gemma Rooney (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Barchester Springvale Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,159

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Springvale Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Springvale Court Care Home Reviews (72)

Total of 72, showing 1-20
9.8

Barchester Springvale Court Care Home has a Review Score of 9.8 (9.754) out of 10, based on 16 reviews in the last 2 years. Over all time Barchester Springvale Court Care Home has 72 reviews.

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Review from Laura P (Daughter of Resident) published on 2 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely lovely staff who can't do enough for their residents, it's such a lovely homely place to be/visit..
My mum loves being there and I love coming up there to see her and when I do she's always got a smile on her face and really happy to see us and when I leave my mind is massively at ease knowing
how cared for and looked after she is..

Reply from Jane Longstaff, On behalf of Springvale Court at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from C C (Power of Attorney of Resident) published on 10 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Springvale is a comfortable, clean and caring environment. The staff provide excellent professional care and are very much focussed on the wellbeing of the residents. Staff are friendly and attentive. Above all Springvale is a safe environment. It is a welcoming place.

Reply from Jane Longstaff, On behalf of Springvale Court at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Alan M (Husband of Resident) published on 15 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having visited several homes within a ten-mile radius, I was confident that Barchester Springvale Court Care Home was the most suitable home to care for my wife. Having visited my wife several times a week for eight months, I know that I made the right decision. The home is expertly managed, always
clean and tidy and all the staff are friendly and efficient.

Reply from Jane Longstaff, On behalf of Springvale Court at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Christine B (Daughter of Resident) published on 18 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam suffers from dementia and has been a resident since February 2024. The day she was admitted was her 90th birthday and the staff gave her flowers, card and a cake on arrival, such a lovely gesture. Words cannot express how very professional, caring and sympathetic all the staff are. They have spent
a lot of money on extending and maintaining the garden which on a sunny day is a lovely place to sit. This home was the first one me and my sister visited and after looking around we made our choice. We have not been disappointed. Well done team Barchester Springvale Court Care Home.

Reply from Jane Longstaff, On behalf of Springvale Court at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from M B (Niece of Resident) published on 4 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My very elderly aunt was admitted some time ago to Barchester Springvale Court Care Home due to dementia. She settled in fairly quickly and seemed content. Over time, her condition deteriorated slowly until recently when she was put on end-of-life care.
The staff (all inclusive) have been excellent.
Their attitude, their friendliness, their care and professionalism have been second to none.
They have become my aunt's full-time family when we could not be. They have made a very difficult and emotional time so much easier to get through.
I have, in the past, worked within the care sector and know very well the difference between good, indifferent and poor care facilities. My background means I know what to take note of and I can honestly say that I had no concerns at all about the standards at this facility or the staff,
I would like to give my heartfelt thanks to all concerned.

Reply from Jane Longstaff, On behalf of Springvale Court at Barchester Springvale Court Care Home

Please accept our condolences to you and the family at this time. Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Kerry M (Daughter of Resident) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been in this care home since 2019, I could not have wished for a good home for her, she gets on with all the staff really well, she is well looked after and all her care needs are met, it's a fantastic home. She settled in straight away.
The staff are amazing, they always keep me informed
of any changes with my mam.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager – North at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from C W (Sister of Resident) published on 23 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been Springvale Court since March 2023. I have visited her regularly since. I found the surroundings and the staff very nice. There is a lovely atmosphere wherever I go. The staff are excellent and very caring, they have a great sense of humour and my family and I have great laughs with
them. I feel she is in a safe place and most days she is happy.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from S T (Daughter of Resident) published on 2 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having to put my Mam into a care home has been heartbreaking but the staff at this care home have made things so much easier. Every single member of staff goes out of their way to make sure everyone is well looked after and cared for even if it’s just being there for my Mam to talk to. If you are thinking
of putting your loved one in this care home I highly recommend it! I can’t thank the staff enough.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Marie G (Daughter of Resident) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely. Home staff are lovely very helpful. Management lovely as well room's very pleasant very clean looked after Dad as soon as he came in cup of tea straight away, they took him to the club and he joined in with the activities.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from C F (Wife of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been in for 1 month. They have lowered the age to 60 years for him. He has settled well and I also feel at home when I go to visit. Always made very welcome. The staff are all local people and always smile, speak and remember our names and are always very helpful, understanding, kind
and compassionate.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Elizabeth S (Daughter of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering this home for the first time, I got an instant vibe that it was friendly, caring and clean. My mam has been a resident for three months now and we, her family, have never seen her happier. The staff are all very caring, approachable and friendly and they treat all their resident with dignity
and care.
The home is lovely, clean and everyone is always happy. The food is lovely and I like that there is a choice for breakfast, lunch etc.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Carole S (Daughter of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't recommend the care home enough. The staff go above and beyond their duties, they're hardworking, kind, thoughtful and caring.
It is a nice feeling knowing my mother's in capable, caring hands. I'm confident she's getting the best care possible for her condition.
All staff and management deserve
the utmost respect. Well done all.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Gavin J (Son of Resident) published on 11 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a new experience for me, unfortunately, I have had to learn very quickly because of the way my mother's health turned around. We had my mother-in-law in this home some ten years ago and always thought it was the right place for her. The staff are all very professional and kind and always have
a smile on their faces when we go in to visit. the place itself is nipping clean with no smell which was one of the things I dreaded. Mother can be a bit awkward at times but the staff took it all on board and spent a lot of time encouraging her to mix. The food always smells nice and my mother has never complained, she is a very fussy eater but she seems to eat well, as I can see she is putting weight on. The rooms are nice and clean, the staff collect her washing and returns it the next day which is great. We honestly cannot say enough good things about this place or the staff. It's such a relief that we now know Mother is well looked after and safe.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Winfred J (Resident) assisted by family/friend published on 16 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only been in since May. The regular staff are lovely but agency are not so good. Day shift is better than night shift. The entertainment is good when we have it (or activities) but needs to be more regular. My room is cleaned every day and is spotless. The lounge is my least favourite place,
it is too small. This is a lovely place though, I feel safe.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Springvale Court Care Home

Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from T M (Sister of Resident) published on 29 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff have been exceptionally friendly and helpful. They really do care about the residents.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Dawn W (Daughter of Resident) published on 15 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So far my experience with Springvale Court Care Home has been excellent. The staff are all lovely. My dad has settled in very well here. I feel he is getting the care he needs. I know he is safe and there is no way he can get out. He is getting well fed and the food always looks really good and I know
he enjoys what he gets as he usually has seconds! Overall I am happy with Dad's care.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Sandie T (Cousin of Resident) published on 29 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent. The home is clean and tidy. The atmosphere is friendly. My cousin is being very well cared for. No problems at all.

Reply from Jane Longstaff, Divisional Sales and Marketing Manager ' North at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from Andrea W (Daughter of Resident) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 92-year-old Mam has just been in Springvale for 2 weeks of respite care. We can't thank all the care staff and the home administrator for giving us the opportunity for a break. All the care staff made Mam very welcome and settled her into her short-term home so that we didn't have any worries about
going on holiday.
Her care was excellent. Springvale is so clean with great facilities and activities we can't fault the care at all. Mam especially enjoyed the activities that the Activities Coordinator had arranged and even came out with sparkly nails which she loved!
We really appreciated all that everybody did for Mam!
Thank You!

Reply from Jane Selkirk, Divisional Sales and Marketing Manager at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from J J (Husband of Resident) published on 10 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've found staff kind and very helpful, and so anything to help residents. Thank you.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Review from K L (Son of Resident) published on 6 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really pleased with the care being given to my mam. The staff are pleasant and patient with mam - who can be difficult at times. Although she has only been in Springvale for a short time, her health and appearance have greatly improved. This is all down to the lovely staff.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Springvale Court Care Home

Thank you for your review. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Treated with Dignity

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Current Review Score: 9.8 (9.754)

Overview of Review Score

The Review Score of 9.8 (9.754) out of 10 for Barchester Springvale Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.754 for Barchester Springvale Court Care Home is calculated as follows: ( (147 Excellents x 5) + (35 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 187 Ratings = 4.754

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Springvale Court Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Frequently Asked Questions about Barchester Springvale Court Care Home

What types of Care is Barchester Springvale Court Care Home registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Barchester Springvale Court Care Home provide?

Convalescent Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Barchester Springvale Court Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Barchester Springvale Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Barchester Springvale Court Care Home to the centre of Gateshead?

2.6 mile(s) as the crow flies, distance by road may be significantly further.