Barchester Springvale Court Care Home

Springwell Road, Wrekenton, Gateshead NE9 7AD
Submit a Review
9.8 72 Reviews
  • Barchester Springvale Court Care Home, Gateshead
Springvale Court is located in the Wrekenton area of Gateshead, on the site of the former Miners' Welfare Club, close to local shops and public transport links. It is a purpose built care home providing personalised residential and expert dementia care.

Sensitive care is delivered to those living with dementia in specialised Memory Lane Communities; designs within the home help people experiencing dementia to make sense of their surroundings through features such as sensory gardens, memory-prompting curios and rummage drawers - designed to engage people's attention and interest.

Residents have access to many on-site facilities including a hair and beauty salon and residents' garden, and those who live at the home are encouraged to partake in the many daily activities that are offered throughout the home and beyond. Typical activities including baking, craft sessions, music therapy and day trips.

The menu is varied and seasonally tailored. Food is freshly prepared by an excellent team of chefs, ensuring that residents' nutritional needs are met and that they enjoy a variety of dishes.

Show Barchester Springvale Court Care Home on the Map

Care Provided by Barchester Springvale Court Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Hearing Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Gemma Rooney (General Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Funding & Fees Guide for Barchester Springvale Court Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,159

  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
  • (these prices are only a guideline, please contact Barchester Springvale Court Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Barchester Springvale Court Care Home Reviews (72)

Total of 72, showing 61-72
9.8

Barchester Springvale Court Care Home has a Review Score of 9.8 (9.754) out of 10, based on 16 reviews in the last 2 years. Over all time Barchester Springvale Court Care Home has 72 reviews.

Overall Experience

  • 49
  • 22
  • 1
  • 0
  • 0

Date Published

72
2
7
16
56

Review from Robert G (Husband of Resident) published on 12 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff look after my wife very well, she has a great relationship with them, the home is clean and cosy, couldn't ask for more.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gillian C (Granddaughter of Resident) published on 12 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad has been in 1 week and has received excellent care. We are all very happy that Grandad has settled in and seems very happy. We are always made to feel so welcome to be here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy M (Daughter of Resident) published on 12 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely place, the staff are lovely and look after my mam very well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helena C (Daughter of Resident) published on 12 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Springvale Court a very pleasant place to visit. Staff are always pleasant and willing to help you if you have any concerns. Mam seems very comfortable here and I have peace of mind.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Hazel M (Daughter of Resident) published on 21 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel my mam is getting very well looked after at Barchester Springvale Court Care Home. She is very safe and seems happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J C (Mother of Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care, staff friendly and we are always made welcome.


Staff should be trained more and understand about working with people with dementia.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A L (Grandson of Resident) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service, however, should have tea and coffee service throughout the day. Also, should have tele on wall in the living area.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P B (Niece of Resident) published on 24 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care, staff are friendly and we are always made welcome.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Eileen M (Sister of Resident) published on 24 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So impressed with all needs cared for. Has a lovely, happy vibe and management and staff are great. From the initial visit, they were so welcoming and informative. All staff are so pleasant and nothing is too much bother for them. Have seen so much improvement in my brother since his arrival, he is
well cared for and likes the staff and his very pleasant room and food. He gets involved with all activities and outings and enjoys them very much, he says they are so good to him. Couldn't be in a better place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S F (Granddaughter of Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally staff are lovely, however, they can be dismissive when suggestions around care are made. My grandmother is always well dressed and looks well cared for, however, it's evident, her hair isn't always brushed. Meal options are well amended to my nanas taste so she is never left hungry - cleaners
could make more of an effort to have a 'general tidy round' of her room as mouldy fruit was found in the fruit bowl ready to eat.. loads of activities for my nan to get involved in.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E G (Daughter of Resident) published on 12 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam is very settled in the care home. They provide lots of good entertainment. Mam is happy so the family is happy. Excellent care is given.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Colin H (Son of Resident) published on 1 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely care home, Mother and Auntie are well cared for. Lovely staff and management. My Mother is very happy.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.754)

Overview of Review Score

The Review Score of 9.8 (9.754) out of 10 for Barchester Springvale Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.754 for Barchester Springvale Court Care Home is calculated as follows: ( (147 Excellents x 5) + (35 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 187 Ratings = 4.754

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Springvale Court Care Home is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet