Comfort House

21 Middlegate, West Denton, Newcastle upon Tyne NE5 5AY
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9.3 29 Reviews
  • Comfort House, Newcastle upon Tyne
Comfort House is a residential care home situated in a housing estate in Newcastle, close to shops and services. It also has good public transport links.

Part of a friendly, welcoming community, Comfort House has a relaxed and happy atmosphere where residents can feel comfortable and at home. The large bedrooms all have ensuite shower facilities and there are a number of communal areas for the residents.

The dedicated and compassionate staff team has a low turnover, enabling them to build strong relationships with the residents.

Various activities and events are offered at Comfort House to encourage residents to stay alert and engaged. The home has visiting entertainers, arts and crafts sessions, film showings and stimulating activities to suit individuals needs. It is also involved in the Hen Power project and the home has three chickens which the residents enjoy looking after.

Comfort House has a number of informal links with the local community as many residents are local to the area. They still enjoy going to the shops and pub and being part of the wider community.

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Care Provided by Comfort House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Denise Iden (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (42)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2001

Funding & Fees Guide for Comfort House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Additional services such as hairdressing will be charged separately.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Comfort House Reviews (29)

Total of 29, showing 1-20
9.3

Comfort House has a Review Score of 9.3 (9.270) out of 10, based on 13 reviews in the last 2 years. Over all time Comfort House has 29 reviews.

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  • 10
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Review from Rochelle M (Private Carer of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

As a paid carer I can be quite critical of other paid carers.
On my visits to Comfort House, I was overwhelmed by the caring, go-to attitude of the staff on duty.
All went out of their way to ensure our requests were carried out.
My only criticism is there were not enough staff were working above
and beyond but sadly can't be split in two which is what appears to be expected.
Please review staff to Adult ratios.

Reply from Francesca MacDuff-Varley, Marketing Manager at Comfort House

Thank you for your lovely review, please be assured that staffing level tools are closely monitored and our Colleague to resident ratios are within staffing guidelines. Your positive feedback about our colleagues will be passed on to the team and will mean a huge amount from a fellow carer. Thank you!


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Review from S T (Daughter of Resident) published on 28 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been very caring and professional. Comfort House is clean and very well-kept. The activities for the residents are fantastic, there is always something on for them. I would definitely recommend Comfort House above and beyond to look after the residents.

Reply from Francesca MacDuff-Varley, Marketing Manager at Comfort House

Thank you for your lovely words and positive feedback about Comfort House, this will be passed on to the team.


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Review from Paul S (Son of Resident) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Comfort House are very friendly and always keep my family and I up to date with my mother's care. There are two members of staff in particular who are always very helpful and know my mother well having worked at Comfort House for some time.

Reply from Francesca MacDuff-Varley, Marketing Manager at Comfort House

Thank you for your lovely review and kind words, these will be passed to all our Comfort House team.


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Review from Andrea B (Daughter of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed here for three weeks whilst I was away on holiday. He was well cared for and very comfortable during his stay and the staff were all friendly and welcoming. His room was well equipped, clean and comfortable and he was well fed. We were both happy with everything provided and he would
be happy to stay here again.

Reply from Francesca MacDuff-Varley, Marketing Manager at Comfort House

Thank you for your lovely review and feedback that will be passed to our Comfort House team.


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Review from Mark D (Son of Resident) published on 20 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Comfort House for approximately 12 months. Our experience has been very good. Most/all residents have cognitive issues and mobility issues, but the staff are very patient and look after them very well. The home is always clean and warm and has a welcoming atmosphere.
The staff are friendly, and the home runs many activities for residents.

Reply from Francesca MacDuff-Varley, Marketing Manager at Comfort House

Thank you for your feedback, which will be passed on to our colleagues.


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Review from G H (Nephew of Resident) published on 30 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We've come to visit a relative in Comfort House on several occasions and have always been impressed. The home is genuinely comfortable and feels as much like a personal home as possible. The room is nicely decoration and feels warm and inviting - our relative thinks that they are in a hotel, a very
nice hotel - this has made the transition so much easier for them. The thing that stands out about Comfort House though is the staff, they are lovely, they all seem genuinely invested in the residents and are very kind and welcoming to everyone.

Reply from Francesca MacDuff-Varley, Marketing Manager at Comfort House

Thank you for such a wonderful review, your fantastic feedback will be shared with the team.


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Review from Helen D (Daughter-in-law of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good staff. Lots of interaction between staff and residents. Staff are helpful to visitors also. Residents are encouraged to be out of their rooms during the day which is good.

Reply from Francesca MacDuff-Varley, Marketing Manager at Comfort House

Thank you for your wonderful review, your feedback will be passed to the team.


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Review from Gillian S (Daughter of Resident) published on 29 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Sorry, can't comment on management as new. Mam's room could do with updating. Mam is happy and settled here. Thank you.

Reply from Francesca MacDuff-Varley, Marketing Manager at Comfort House

Thank you for your review, your comments will be passed to the team.


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Review from K S (Niece of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Kind, friendly staff, always willing to make time to talk to you. My auntie has received excellent care in the short time she has been here and has settled really well.

Reply from Francesca MacDuff-Varley, Marketing Manager at Comfort House

Thank you for your lovely review, your fantastic feedback will be passed to our Comfort House Colleagues.


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Review from Margaret F (Wife of Resident) published on 7 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has received the best of care at Comfort House. He has complex needs and has been treated with kindness and respect. As his needs have changed, the staff have adapted to them. I have also been treated with kindness and respect.

Reply from Sarah Mckenzie, Regional manager at Comfort House

Thank you for your lovely review. We will pass this over to the team at Comfort House.


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Review from S C (Daughter of Resident) published on 17 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I would like to thank the staff and management at Comfort House, for the well-being of my father who has dementia, he's been getting good quality care from all the staff, he seems to have settled in and made some new friends, and he was very isolated when he was at home, I am not worrying as much now
because he's getting the care he so deserves.

Reply from Sarah Mckenzie, Regional manager at Comfort House

Thank you for your review. We are delighted to hear your positive feedback and will share this with the team at Comfort House.


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Review from J G (Niece of Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Pleasant home, always warm and welcoming when visiting. Carers are pleasant and helpful when asked questions and when providing care. Will always contact the family if any change in the condition of the resident or if any concerns.

Reply from Sarah Mckenzie, Regional manager at Comfort House

Thank you for your kind words. We will ensure this is passed over to the team at Comfort House.


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Review from Susan F (Daughter of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mam has been here for over 2 years, the staff are very caring and she is always dressed nice. The only problem is with her food but hopefully, this will be sorted out.

Reply from Francesca MacDuff-Varley, Marketing Manager at Comfort House

Thank you for your review and also feedback about your mum's food. We will ask the team to speak with you so we can look to get this improved for you. Your kind comments about our team will certainly be passed on to them all.


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Review from Josh T (Grandson of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandad was taken into Comfort House on New Year's Eve. This was one of the hardest things we as a family, have had to do. We were all emotional and upset. We were greeted at the entrance of the home by management staff, and after talking and sorting things out for 5 minutes, we felt at ease. The
way they spoke and were talking about what happens, and what they do, was second to none and really professional. They gave us a sense of relief that they would take good care of my grandad and we left as happy as we could, considering the circumstances. I follow the account on Facebook and seeing all the activities and photos makes us all smile. The staff and management go above and beyond. When we FaceTime my grandad, he seems so happy and that he has taken to all the staff really well. I would highly recommend Comfort House to any family that has to make the hard decision and put a elderly relative into care. I can't thank the staff enough for making my grandad's time so enjoyable.

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Review from Wendy T (Daughter-in-law of Resident) published on 10 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can I start by saying a great big thank you to the Management and staff of Comfort House, our lives were totally turned upside down and we were left heartbroken by the fact my Father-in-law had to go into emergency care. We packed all his stuff up and made the hardest journey of our lives; myself, husband
and 3 grown-up sons took him to the door of comfort house. We really were all in an emotional state we got to the front door and were met by the warmest friendliest welcome from two of the staff who assured us they would take care of my Father-in-law and meet his needs we left that front door laughing, crying and heartbroken but we also felt we had found a new family in such a short time (we are very big on family come first and the main thing in our lives). He has had ups and downs but the home has kept in contact every step of the way, if it had not been for the support of the Management and Staff we would never have got through this we can’t thank them enough,
I tell everyone about them.

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Review from Yvonne H (Ex Family Member) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam was a resident for 5 years at Comfort House and had physical disabilities in addition to dementia. I can therefore comment on the care given to her by the manager and her staff over a long period. I can also comment about the level of care and support that she received right up to her death and
how her needs changed during the time she lived there. This, at all times, was supportive and caring and she thought of the other residents and the staff as her extended family. The care home has very good links with local organisations. It is important that the residents are part of the local community as many residents have lived in the area before needing 24-hour care.
I have recommended Comfort House to other people needing care for loved ones.
During the lockdown the residents here have had regular social events to distract them from the fact that they have not been able to see family and friends. The photos must have reassured their families so much.

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Review from Dawn I (Daughter of Resident) published on 22 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff do everything they can to look after their residents, very caring and always something going on. Due to the pandemic, there was mostly no visiting, but once it was allowed, they went out of their way to arrange their garden for safe visits. I am able to ring up to chat with my mam, and she
loves that she can see me on the screen. They have taken her to dental appointments and called in the doctor when needed. I am always given excellent feedback on what is happening with her care. Sadly my dad passed away in November, and the staff told my mam the sad news and have since been caring for her emotional feelings, with great empathy. In December 2O20, I finally got in to see my mam, and it was amazing! They have been so careful about keeping the residents safe from Covid, and all of the staff I have spoken to or met have been very friendly, helpful and caring. My mam is always singing their praises.
Well done, Comfort House!

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Review from Stephen T (Son of Resident) published on 8 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was taken in on New Year’s Eve. I've never been so heartbroken in all my life. The staff that welcomed us at the entrance were unbelievable, they had me convinced within minutes they would take good care of him and us. We are now into the 5th week and I can honestly say from the bottom of my
heart I’ve seen an unbelievable change in my dad, he’s back to his old cheeky self when we FaceTime him or vice versa. He has the staff laughing at him and the staff are so genuinely caring towards him. I would personally like to thank the management team and their staff for all their hard work and effort and care they have shown my dad and my family as a whole, thank you very much Comfort House for everything.

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Review from Mary V (Respite Resident) published on 20 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Comfort House offers a home from home environment. Staff are very welcoming friendly and always go the extra mile to make sure needs are met. I would definitely recommend Comfort House to friends or family who require respite care or even long term.

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Review from Sandra B (Daughter of Resident) published on 10 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been in Comfort House for over 4 years and during this time there have been some ups and downs but now I feel I must congratulate the staff for their care of my mam. Mam has had a difficult time over the last 12 months and the management arranged for one to one care for her which is great.
She seems really happy now and, although I can’t see her as I used to, she is safe in their hands. During this difficult time of COVID 19, the staff have worked to keep things ticking over and had themed parties, etc putting themselves at risk probably. I really can’t imagine how they must have felt at the height of the pandemic, but managed to keep the home COVID free.
Mam is 104 this month and even though we won’t be able to celebrate with her I know the staff will make it a special day for her.
Keep up the good work.

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Current Review Score: 9.3 (9.270)

Overview of Review Score

The Review Score of 9.3 (9.270) out of 10 for Comfort House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.270 for Comfort House is calculated as follows: ( (68 Excellents x 5) + (59 Goods x 4) + (23 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 152 Ratings = 4.27

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Comfort House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (0)

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Frequently Asked Questions about Comfort House

What types of Care is Comfort House registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Learning Disability, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Comfort House provide?

Palliative Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Comfort House have?

There are 42 Single Rooms.

What are the Facilities & Services at Comfort House?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Comfort House to the centre of Newcastle upon Tyne?

3.8 mile(s) as the crow flies, distance by road may be significantly further.