Comfort House

21 Middlegate, West Denton, Newcastle upon Tyne NE5 5AY
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9.3 29 Reviews
  • Comfort House, Newcastle upon Tyne
Comfort House is a residential care home situated in a housing estate in Newcastle, close to shops and services. It also has good public transport links.

Part of a friendly, welcoming community, Comfort House has a relaxed and happy atmosphere where residents can feel comfortable and at home. The large bedrooms all have ensuite shower facilities and there are a number of communal areas for the residents.

The dedicated and compassionate staff team has a low turnover, enabling them to build strong relationships with the residents.

Various activities and events are offered at Comfort House to encourage residents to stay alert and engaged. The home has visiting entertainers, arts and crafts sessions, film showings and stimulating activities to suit individuals needs. It is also involved in the Hen Power project and the home has three chickens which the residents enjoy looking after.

Comfort House has a number of informal links with the local community as many residents are local to the area. They still enjoy going to the shops and pub and being part of the wider community.

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Care Provided by Comfort House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 42 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Anorexia/Bulimia/Self Harming
  • Asperger Syndrome
  • Autism/ASD
  • Bipolar/Manic Depression
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Denise Iden (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (42)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2001

Funding & Fees Guide for Comfort House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Additional services such as hairdressing will be charged separately.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Comfort House Reviews (29)

Total of 29, showing 21-29
9.3

Comfort House has a Review Score of 9.3 (9.270) out of 10, based on 13 reviews in the last 2 years. Over all time Comfort House has 29 reviews.

Overall Experience

  • 18
  • 10
  • 1
  • 0
  • 0

Date Published

29
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2
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16

Review from Carol S (Daughter of Resident) published on 3 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I felt I needed to give an update.
As I live abroad, my visits with my mum are limited. I visited in December, it was a delight to walk into Comfort House. The manager and staff had certainly pulled out all the stops to make the lounge and common areas very festive. Christmas trees and decorations
filled the rooms and it certainly put a smile on my grandchildren’s faces. I’m sure the residents appreciated the efforts the staff made!
I visited my mum last week, but unfortunately, she was taken into hospital. The deputy manager rang to inform me of mum’s situation, her professionalism and handling of mum’s situation helped very much to put my mind at rest.
The care, compassion, professionalism and help given by all the staff is to be praised. I was very happy when mum was discharged from hospital and returned to Comfort House, as I knew she would get the care and attention needed. They go above and beyond their duties to make the residents feel as comfortable as possible!

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Review from Lynne D (Daughter of Resident) published on 16 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the lovely, hardworking staff enough for the excellent care and support they have given mam these last two years she has been resident here. There has been such hard work by all members of staff to ensure all residents are happy and the social media page is amazing as I am able to keep
up to date with all the activities on offer, from painting, cookery, gardening, singing, playing games, the list is endless. It’s only a shame that all relatives feel unable to participate in family events, like the lovely end of summer garden party, as the staff throw their hearts and souls into organising such events, to benefit the residents. Thank you so much Comfort.

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Review from S P (Daughter of Resident) published on 4 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Comfort House on 16.9.19 after a two-week stay in hospital suffering from dementia. She was very confused and agitated. I was given seven days to find a residential care place. The lady from Comfort House visited the hospital to assess and was fabulous. All the staff at Comfort
House have been brilliant at settling in and looking after this 93-year-old lady. The staff have been wonderful to me and my family. It is a relief that she is at Comfort House.

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Review from John W (Friend of Resident) published on 7 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's always a pleasure to visit. The staff are all most helpful.

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Review from Pamela C (Daughter of Resident) published on 30 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since Comfort House has been under new management it has greatly improved in all areas. The staff are lovely and friendly and make you feel welcome. I have no worries regarding my dad's care as he always looks tidy and the staff take special care with his personal care and meet his needs when required.
Thank you Comfort House.

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Review from Jill T (Daughter of Resident) published on 3 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Comfort House provides a clean comfortable safe environment for our mother. Carers are professional and very respectful to residents and family alike. They have provided extra support tour mother at times of personal bereavement. Personal items are kept well laundered and she is always well dressed.
The redecoration recently carried out has brought a more modern look to the building.

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Review from Peter C (Son of Resident) published on 4 January 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Used a number of times over the last three years for respite care for my father. Always found them to be accommodating and friendly to deal with when making bookings and queries. Staff appear friendly. On a negative - Clothes always seem to go missing during a stay, glasses too. Had booked my father
to stay this Christmas - made the provisional booking in September. However, received a letter on the 8th December informing me that due to staff shortages he could not stay. It has left us in a difficult situation and am currently trying to find another provider. I would not trust them again with respite care.

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Review from Michelle W (Daughter of Resident) published on 17 June 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Comfort House for the past 2 years for Respite for my Father. I cannot praise the staff highly enough, they are friendly and attentive nothing is too much trouble. The home has recently had a refresh so looks clean and tidy it also has a nice outside space for residence to sit in
nice weather. The bedrooms are light and airy with en suite facilities.

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Review from Gillian M (Daughter of Resident) published on 25 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was with Comfort House for 3 months. In that time he was well cared for, very well cared for. The home is clean, homely and very welcoming. The staff are efficient and friendly, nothing is too much trouble.

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Current Review Score: 9.3 (9.270)

Overview of Review Score

The Review Score of 9.3 (9.270) out of 10 for Comfort House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.270 for Comfort House is calculated as follows: ( (68 Excellents x 5) + (59 Goods x 4) + (23 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 152 Ratings = 4.27

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Comfort House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 42 registered maximum number of service users is 8.4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (1)

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