Cranlea

1 Kingston Park Avenue, Kingston Park, Newcastle upon Tyne NE3 2HB
Submit a Review
9.9 46 Reviews
  • Cranlea, Newcastle upon Tyne
Anchor's Cranlea in Kingston Park has a number of local amenities and services within a short distance with good transport links. The home provides residential and dementia care for up to 39 customers in homely and comfortable single en-suite rooms and continues to welcome new residents.

There are a number of activities and events in the home and Cranlea enjoys good links in the local community. The home works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met.

Anchor provides dementia care and on-going training to care staff to ensure their approach always reflects best practice. Anchor recognises that everyone is an individual and works hard to get to know their customers, build relationships and ensure all aspects of the service they provide is the one that they want.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvests the money they make into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customer’s expectations.

Show Cranlea on the Map

Care Provided by Cranlea

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Laura Verrill (Home Manager)
  • Admission Criteria
    • Please contact Cranlea directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (39)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1987

Funding & Fees Guide for Cranlea

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,030
    • Self-Funded Residential Dementia Care from £1,030
    • RESPITE Self-Funded Residential Care from £1,030
    • RESPITE Self-Funded Residential Dementia Care from £1,030

  • Colleagues at Cranlea will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Cranlea to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at Cranlea.


  • Parking

  • On site parking including disabled spaces.


Cranlea Reviews (46)

Total of 46, showing 1-20
9.9

Cranlea has a Review Score of 9.9 (9.851) out of 10, based on 17 reviews in the last 2 years. Over all time Cranlea has 46 reviews.

Overall Experience

  • 34
  • 12
  • 0
  • 0
  • 0

Date Published

46
6
9
17
29

Review from G R (Son-in-law of Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am not usually one for writing reviews but I think Cranlea deserves a one. Watching my mother in law this week enjoying an activity where many of the staff were involved was so good. She told us how happy she feels at Cranlea and that is what matters to us. Cranlea has managed to make my wife feel
more relaxed than she has for years. Knowing her mam is cared for so well and hearing her mam tell us how she feels is so reassuring to her. The staff seem to know her very well and are always nice. They also make us feel welcome when we visit. A very nice care home which deserves a positive mention.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lee C (Grandson of Resident) published on 13 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has recently joined the home it is a lovely place staff are great very friendly and helpful couldn't think of a better place for my grandmother to be I'm really happy knowing she is a lovely pleasant place like Cranlea makes me sleep easier at night knowing how well she's being cared
for and brilliantly looked after!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D R (Grandson of Resident) published on 18 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so happy with Cranlea.
It's a lovely care home, the staff have been supportive and have helped make my grandma feel comfortable and at home from the day she moved in.
I would definitely recommend.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Amy R (Granddaughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandmother has recently moved in to Cranlea.
The support from the staff has been outstanding and greatly appreciated.
The staff are caring and approachable, not only supporting my grandmother, but also us as a family during the settling in period.
It's as though she has a new lease of life
since moving in to Cranlea!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen M (Niece of Resident) published on 23 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day my aunty arrived at Cranlea, everything has been above and beyond our expectations. The staff have made the transition from home so much easier. From management to carers, handiman and kitchen staff, everyone has been friendly and helpful. I would highly recommend Cranlea to anyone
in our situation.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from T L (Granddaughter of Resident) published on 23 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

There is not enough words allowed in this review to mention all of the positive things about Cranlea.
The staff are at the heart of what makes Cranlea so special. Leaving your loved one in the care of others is one of the hardest decisions to make.
We waited for a place to become available as we
had been recommended it from three families we knew who had relatives living there.
We absolutely made the right choice.
The culture of the home and focus on outstanding patient care is apparent each and every day. Not just from the carers on the shop floor who are all amazing but management, admin, domestic and catering and laundry staff too.
The staff all treat grandad like he is one of their own. They support him and us and keep us up to date with everything.
Grandad has lived there for a year now and he is thankfully so settled even with his dementia and that's all down to the knowledge and experience that the staff have. I could not recommend this home any more, it is outstanding.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gwen H (Daughter of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

During her 14 months at Cranlea, Mam was clearly valued by the staff in the home. They got to know her as an individual and went above and beyond to try to make her time there as happy as possible. The staff are professional and caring, in particular, the team leaders, who supported us as relatives
in addition to caring for Mam. Mam enjoyed joining in with the excellent range of activities available for the residents and particularly enjoyed the outings and visiting entertainers. The staff team try to ensure that Cranles is a happy home-from-home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G L (Son-in-law of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-law stopped at Cranlea for 2 weeks of respite. The care was of a high standard, my Mother-in-law was very happy, and the staff made her feel very comfortable. She also enjoyed the food. I would highly recommend this care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P L (Daughter of Resident) published on 24 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so happy with my mum's care. I can settle knowing she is safe. Everyone at the care home is brilliant, they can't do enough for the residents and visitors.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David H (Son of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was heartbreaking when we were no longer able to provide Dad with the care and support that he needed at home and had to find a new place for him to live. It is especially difficult when your loved one has dementia and you fear that those meeting him for the first time may not be able to see the
kind, funny, warm gentleman beneath the lost and confused outer shell. Well, we need not have worried as the staff at Cranlea took Dad into their care and provided him with a safe, happy and welcoming home.
In the final days of his life, the generosity, kindness and compassion of the staff to my Dad and our family was truly appreciated. The genuine care and affection for my Dad was evident and a great comfort to us all. The funny stories the staff shared about my Dad's antics over his time in Cranlea made us smile and we knew that they were able to see the funny, cheeky side of him that we all knew and loved. The care, compassion and kindness of the whole team was exceptional. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Irene S (Daughter of Resident) published on 27 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam is very happy in this care home. The staff are excellent, nothing is too much to ask. We are so lucky to have found such a special place for our mother.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from June H (Daughter of Resident) published on 27 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff fab. Care home clean and tidy. Brilliant all round.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Judith S (Niece of Resident) published on 13 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this care home to be excellent. The staff are so friendly and caring. They always are so welcoming when I arrive and nothing seems too much trouble. They are lovely and patient with the residents and take the time to reassure my aunt when she is anxious. Any problems or worries I have they always
take the time to talk to me. If my aunt is unwell they always keep me informed. I would definitely recommend Cranlea to friends or family.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Nicky W (Son of Resident) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the staff very friendly and helpful and treat residents with empathy and friendliness. My father has a lovely room and is very happy and feels safe in the home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Glynis W (Daughter-in-law of Resident) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father-in-law is happy in Cranlea, he always enjoys his meals. The staff are always chatty with us and him. If asked a question they will find out for you or make a note of your wishes. The atmosphere is friendly and my father-in-law enjoys the bingo. The lounge is lovely and the other residents
wave and say hello when we pass by. It puts my mind at rest to know he is safe there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Peter B (Son of Resident) published on 2 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So many good staff here it is unfair to single anyone out. My mother is a long-term resident and although dementia is a cruel and difficult disease, it has gone so much better than expected thanks to some attentive and wonderful staff to whom I will always be grateful. I would strongly recommend this
care home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B T (Great-Nephew of Resident) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful and made the transition very easy! It is never easy for a loved one to move into a care home environment.
Always made to feel very welcome, and kept up to date with everything happening within the home.
Thank you to all!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from John G (Son of Resident) published on 29 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would not leave my mam in a home unless I was happy with all aspects of the home and the staff that work there. My mam has been in Cranlea for two years now, she is happy, as am I and I have no intention of moving her anywhere, says it all really. Thanks to all the staff at Cranlea, your hard work
and dedication to the job, it's appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G R (Daughter of Resident) published on 21 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It was by pure chance that I selected Cranlea Care Home when my mother was being discharged from hospital and was no longer able to live independently. I thank my good luck that this has proved so successful for our family.
The residence is always clean, friendly and has the most welcoming staff.
Things
at times can be difficult, with Covid restrictions, but the staff do all they can to accommodate the resident and families.
I would like to thank them all and would recommend this establishment wholeheartedly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David M (Son of Resident) published on 3 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been looked after at Cranlea for four years now. Everyone here has been fantastic, always happy to help and generous with their time.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.851)

Overview of Review Score

The Review Score of 9.9 (9.851) out of 10 for Cranlea is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.851 for Cranlea is calculated as follows: ( (173 Excellents x 5) + (26 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 201 Ratings = 4.851

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cranlea is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Feb 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Cranlea

What types of Care is Cranlea registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cranlea provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Cranlea have?

There are 39 Single Rooms.

What are the Facilities & Services at Cranlea?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Cranlea to the centre of Newcastle upon Tyne?

3.5 mile(s) as the crow flies, distance by road may be significantly further.