Cranlea

1 Kingston Park Avenue, Kingston Park, Newcastle upon Tyne NE3 2HB
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9.9 46 Reviews
  • Cranlea, Newcastle upon Tyne
Anchor's Cranlea in Kingston Park has a number of local amenities and services within a short distance with good transport links. The home provides residential and dementia care for up to 39 customers in homely and comfortable single en-suite rooms and continues to welcome new residents.

There are a number of activities and events in the home and Cranlea enjoys good links in the local community. The home works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met.

Anchor provides dementia care and on-going training to care staff to ensure their approach always reflects best practice. Anchor recognises that everyone is an individual and works hard to get to know their customers, build relationships and ensure all aspects of the service they provide is the one that they want.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvests the money they make into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customer’s expectations.

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Care Provided by Cranlea

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Laura Verrill (Home Manager)
  • Admission Criteria
    • Please contact Cranlea directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (39)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1987

Funding & Fees Guide for Cranlea

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,030
    • Self-Funded Residential Dementia Care from £1,030
    • RESPITE Self-Funded Residential Care from £1,030
    • RESPITE Self-Funded Residential Dementia Care from £1,030

  • Colleagues at Cranlea will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Cranlea to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at Cranlea.


  • Parking

  • On site parking including disabled spaces.


Cranlea Reviews (46)

Total of 46, showing 21-40
9.9

Cranlea has a Review Score of 9.9 (9.851) out of 10, based on 17 reviews in the last 2 years. Over all time Cranlea has 46 reviews.

Overall Experience

  • 34
  • 12
  • 0
  • 0
  • 0

Date Published

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Review from A P (Daughter of Resident) published on 12 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Cranlea Care Home during the pandemic last year. I was very anxious about her safety and well-being and struggled to cope with the move, unnecessarily so. She is very well looked after and the staff are great, very friendly and helpful. I am pleased with her progress. The home is welcoming
and there's a lovely garden. Entertainment and activities are getting back to normal and a lot of effort went into making the Jubilee celebrations a success. The food is good too. I would certainly recommend it.

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Review from Brian S (Son of Resident) published on 16 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with Cranlea Care Home. The staff are really friendly, really caring toward Mam and Dad with a nothing is a bother attitude. I have had no communication problems when I have had the need to speak to someone. Keep up the tremendous work you are doing.
Thank you so much.

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Review from E H (Daughter of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very well cared for and supported throughout. The carers assist my mother to be as independent as she can be. They are empathetic and understand the difficulties advanced dementia has on my mother. Cranlea has excelled in all the challenges the past years have thrown at us all.

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Review from Carol R (Daughter of Resident) published on 3 August 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Nobody wants their mum to go into a care home, you want them to grow old in their own home. Unfortunately, that isn't always possible. My mum needed care from 2018 and we chose Cranlea. It's a small home, so very intimate, where some of the staff have worked for over 20 years, now that's commitment.
They have worked really hard through the pandemic and have managed to keep all the residents safe with their diligence. My mum has had a couple of falls due to her illness. The staff have been amazing looking after her, ensuring she gets every medical intervention possible. Keeping me updated on what is happening and not only supporting my mum but me too. This is what is important when choosing a place, it's the care given that counts. This is what your loved one needs. People who know them, care for them and actually make them feel they are part of a big family. If that's what you want for your relative then you can't go wrong with Cranlea.

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Review from Yvonne H (Daughter of Resident) published on 12 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cranlea carers were amazing from the first telephone call. My mam was their first concern. The care and safety offered was first rate. They got to know mam straight away, making sure they knew what she liked, taking in little details of how exactly she likes her bed at night etc. They also made every
effort to help me settle mam in. It was obvious they knew how difficult it was for me to hand over mams care. They were fantastic.

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Review from R J (Granddaughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and welcoming. Helped massively with moving my grandma in, very reassuring it was the right thing. Any questions/requests they follow up. The home itself is a bit dated, wooden windows, blinds not fully working/no curtains in room. Furniture is dated in bedroom. Could do with decorating
but my grandma is well looked after, always well presented.

Reply from Laura Barnett, Manager at Cranlea

Thank you for taking the time to review Cranlea and we are pleased that you rate our care/support as excellent. I will pass on your lovely comments to our team. We are looking at changing our window frames going forward. We will arrange to have the current blind removed in your grandmother’s room and fit curtains. Our furniture was recently purchased and we will be happy to discuss you bringing your grandmother’s own furniture into her room if this is her preference. The communal areas at Cranlea are being redecorated in the next few months. We are happy to discuss your comments with you at a mutually convenient time.


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Review from E W (Sister of Resident) published on 21 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident at Cranlea Care Home for two and a half years. In all that time, I have found the staff friendly, helpful, but most of all caring towards the residents. In the last fifteen months of the pandemic, safety has been the concern of all the staff and they deserve our thanks
for keeping Cranlea Covid free.

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Review from Lynn P (Daughter of Resident) published on 5 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cranlea is an amazing care home. My father has been a resident since February 2015 and has always been so very well cared for and loved by all of the staff. He is very very happy and so am I with how professional and caring the whole team at Cranlea are. I could not wish for my dad to have been in a
better place during the covid 19 pandemic and the way everything has been handled at Cranlea during all of this upset and uncertainty I can tell you has put my mind at rest knowing that my dad is safe and happy is an amazing feeling and even though it has been hard not to see him to have a cuddle. The staff have bent over backwards to make sure I was always able to see Dad on the portal or have a screen visit. I am always well updated on everything that is happening and this care home is second to none. Love to all the amazing staff you are so appreciated by me.

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Review from Mary H (Daughter of Resident) published on 26 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been a resident only for a couple of months. It's the best thing we have done for her. She has settled very well, she has even put her weight back on, my mam says all the staff can't do enough for her. I would like to thank all the staff at Cranlea, you are all amazing, the care you have
given to my mam is second to none.

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Review from Kate H (Niece of Resident) published on 14 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am highly satisfied with Cranlea and their approach to caring for their residents. This year has proved an exceptional challenge due to the Covid Virus, and the home has done an excellent job in protecting and looking after the residents. Every member of staff is approachable, and no matter how simple
a question, it is always answered in a friendly professional manner. In the event of an illness or medical problem, their attention to detail is to be commended - I always get the feeling that the resident comes first, which is as it should be. During the Covid crisis, they have been pro-active in keeping relatives informed through the post and email, and the use of Twitter as well as doing their best to arrange visits whilst adhering to the regulations in place at the time. Many of the staff have been with the home for years, which is a good indication of Cranlea as an employer as well as a care provider and there was a seamless transition when one manager left and another took over.

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Review from Patricia L (Daughter of Resident) published on 14 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been living very happily in Cranlea for the past two and a half years. The atmosphere is warm and friendly and my mother often comments on how nice the staff are at the home. She loves her room which is bright and generously sized, with an ensuite shower room, and filled with her own things.
She also has a landline phone in her room so we are able to talk to her regularly, which is so important during the covid pandemic when it hasn’t been possible to visit her inside the home. Whilst there are regular activities going on every day, my mother prefers to stay in her room. We understand that the new deputy manager, who was previously an activities co-ordinator, will be introducing some new activities which will hopefully draw her out to take a more active part in the community of the home.

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Review from A H (Friend of Resident) published on 10 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is well cared for. All the staff are caring, kind and do excellent work. The food is good, homecooked and varied. Activities are well carried out.

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Review from Jacqueline B (Daughter of Resident) published on 7 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In my opinion, the most important aspect of a care provider is the quality of the care and therefore the attitude and dedication of the staff. My Mum lived at Cranlea for six and a half years. She had a lovely room and enjoyed the community at Cranlea. She particularly enjoyed the creative activities,
the keep fit sessions and the evening sing-a-longs. Although Cranlea no longer has an activities coordinator post, the staff and management have done their utmost to provide a range of activities for the residents. As Mum's health began to fail and her mobility deteriorated her relationship with the staff became even more important. She enjoyed the interest that they took in her and their humour. I have been particularly impressed with all of the staff at Cranleas compassion and love for Mum in the most difficult of times during the Coronavirus Crisis. This has been a great comfort to me as I do not live locally and have been unable to visit during the crisis.

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Review from Stewart F (Son of Resident) published on 12 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The atmosphere is nearly always cheerful and welcoming. Dad settled very quickly and had remained content.

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Review from Christina C (Daughter of Resident) published on 12 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care my mam receives here.
I am confident that all her needs are being met. I know she is happy and safe which puts my mind at ease. All the staff are very helpful and approachable. Could not think of a better place for my mam to be.

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Review from Chris A (Friend of Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of care, empathy and respect that is given to all residents is fantastic, the team treat residents like family members rather than residents. The way all team members engage with all who reside here is a key indication as to how all places like this should be run. The team are a credit to
Anchor.

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Review from Michael H (Son of Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Great staff. Home from home.

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Review from Susan C (Daughter of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Cranlea are wonderful. They are supportive not only to my mother but to me and my sister. They keep us informed about my mother at all times and work towards ensuring she is looked after in a dignified manner.

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Review from C S (Friend of Resident) published on 5 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleasant home, staff seem quite accommodating, personal room, very clean and comfortable, food and care seem more than adequate.

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Review from Joanne M (Daughter of Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited Cranlea unannounced to see the suitability for my mum who has only recently been diagnosed with dementia, the staff were all amazing, kind and professional in everything they do.
My mum has moved to Cranlea and I haven't changed my initial views. So far it is excellent.

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Current Review Score: 9.9 (9.851)

Overview of Review Score

The Review Score of 9.9 (9.851) out of 10 for Cranlea is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.851 for Cranlea is calculated as follows: ( (173 Excellents x 5) + (26 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 201 Ratings = 4.851

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cranlea is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Feb 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (4)

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