Cranlea

1 Kingston Park Avenue, Kingston Park, Newcastle upon Tyne NE3 2HB
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9.9 46 Reviews
  • Cranlea, Newcastle upon Tyne
Anchor's Cranlea in Kingston Park has a number of local amenities and services within a short distance with good transport links. The home provides residential and dementia care for up to 39 customers in homely and comfortable single en-suite rooms and continues to welcome new residents.

There are a number of activities and events in the home and Cranlea enjoys good links in the local community. The home works with customers and their loved ones to create detailed care plans to ensure each individual’s health and care needs are continually met.

Anchor provides dementia care and on-going training to care staff to ensure their approach always reflects best practice. Anchor recognises that everyone is an individual and works hard to get to know their customers, build relationships and ensure all aspects of the service they provide is the one that they want.

Anchor is England’s largest provider of housing and care for those over 55 years of age and has more than 60 years of experience as a not-for-profit provider of services to older people.

Anchor reinvests the money they make into their retirement properties and care homes, to continually raise standards to provide a high-quality service to surpass customer’s expectations.

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Care Provided by Cranlea

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 39 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Laura Verrill (Home Manager)
  • Admission Criteria
    • Please contact Cranlea directly to discuss yours or your loved ones' care needs.
    • Ages 65+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (0)
    • Single Rooms with ensuite Wet Room (39)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Year Purpose Built: 1987

Funding & Fees Guide for Cranlea

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,030
    • Self-Funded Residential Dementia Care from £1,030
    • RESPITE Self-Funded Residential Care from £1,030
    • RESPITE Self-Funded Residential Dementia Care from £1,030

  • Colleagues at Cranlea will be happy to discuss our weekly fees with you and what our fees include.
  • (these prices are only a guideline, please contact Cranlea to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at Cranlea.


  • Parking

  • On site parking including disabled spaces.


Cranlea Reviews (46)

Total of 46, showing 41-46
9.9

Cranlea has a Review Score of 9.9 (9.851) out of 10, based on 17 reviews in the last 2 years. Over all time Cranlea has 46 reviews.

Overall Experience

  • 34
  • 12
  • 0
  • 0
  • 0

Date Published

46
6
9
17
29

Review from Robert H (Son of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last 16 months of her life at Cranlea. When visiting we were struck by the warm atmosphere and friendliness of the staff. Mam settled in quickly and was totally happy. The staff were all very caring and couldn't do enough to help mam without being overpowering. My sister and I were
and remain totally happy that Cranlea did everything they could to make our mother's last months comfortable, warm, happy and inclusive, It is a care home we would recommend to anyone.

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Review from Jane R (Daughter of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum who has recently passed away (at 95) was a resident at Cranlea. The staff are wonderful, there is a happy atmosphere in the home. Our mum was treated with dignity and shown respect and warmth by the staff and management. We will be eternally grateful to them for making my mum's last year and
a half a good place to be.

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Review from Valerie D (Daughter of Resident) published on 12 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been very welcome, loves her room and the activities provided. I can rest assured she is well looked after and is happy.

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Review from Wilson B (Resident) published on 3 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been here since February and I am enjoying every minute of it. The staff have brought me back to life and the residents have made me most welcome.

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Review from Sharon R (Daughter of Resident) published on 3 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely atmosphere carers are all helpful and understanding, total empathy to all individual needs, my mam is at ease with her surroundings. Days when she is not go good she is given total one to one care until she settled and happy. As a family I couldn't be happier my mam is begin part of Cranlea family.
We are made to feel we can approach the staff with any problems or concerns. My thanks go to the team and all of the people behind the scene.

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Review from Cherie H (Daughter of Resident) published on 22 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum became a resident at Cranlea in Oct 2015 after losing my dad to whom she was married for 60 years. She was given the warmest of welcomes by the staff and has received exceptional care and compassion. My mum's description of Cranlea is 'Rolls Royce'.

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Current Review Score: 9.9 (9.851)

Overview of Review Score

The Review Score of 9.9 (9.851) out of 10 for Cranlea is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.851 for Cranlea is calculated as follows: ( (173 Excellents x 5) + (26 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 201 Ratings = 4.851

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cranlea is based on 17 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 17 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 13 Feb 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (4)

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