Craghall

Matthew Bank, Jesmond, Newcastle upon Tyne NE2 3RE
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9.9 68 Reviews
  • Craghall, Newcastle upon Tyne
Craghall is a luxury residential care home, situated in the tranquil area of Jesmond, on the outskirts of Newcastle. The grounds of Craghall offer stunning views and award winning gardens, as the home sits within the conservation area of Jesmond Dene. Their 36 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At Craghall, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Craghall, and discover your kind of home.

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Care Provided by Craghall

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Christine Barbrook (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1998

Funding & Fees Guide for Craghall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Private parking on-site available.


Craghall Reviews (68)

Total of 68, showing 1-20
9.9

Craghall has a Review Score of 9.9 (9.865) out of 10, based on 18 reviews in the last 2 years. Over all time Craghall has 68 reviews.

Overall Experience

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  • 17
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Date Published

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Review from Ellen T (Daughter-in-law of Resident) published on 21 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Father-in-law has been in Craghall for about 3 months. He has settled well and is happy. Staff are fantastic. He is always clean, well dressed. The home is very clean in all areas, rooms, communal areas. Staff are professional in their tasks but are approachable and happy to spend time talking to family.
I now do not worry about my father-in-law's safety and well-being.

Reply from Wellburn Care Homes, Marketing & Activities at Craghall

Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with your father in law's care. Our staff takes great pride in providing excellent support, and it's wonderful to know that their efforts have made a difference for you and your family. Your feedback is invaluable to us, and we'll ensure to pass this on to the team at Craghall.


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Review from V T (Daughter of Resident) published on 31 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident since September and not for one second have I had any doubts about her placement! Where do I begin! Any establishment/institution is only as good as it's staff and my goodness they are excellent, caring, thoughtful, hard working and very proactive. My mum has never looked as
well dressed, clean and physically healthy! Carers style her hair, and choose her clothes with care and thought. Activities are varied and include crafts, keep fit and singing. The lead up to Christmas included visits from local schools, beavers and nursery plus adult singers. Every residents door was decorated with a unique homemade decoration (beautiful!). Families are also supported as staff offer support and advice. I could go on!

Reply from Wellburn Care Homes, Marketing & Activities at Craghall

Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with your mum's care. Our staff takes great pride in providing excellent support, and it's wonderful to know that their efforts have made a difference for you and your family. Your feedback is invaluable to us, and we'll ensure to pass this on to the team at Craghall.


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Review from C B (Daughter of Resident) published on 6 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family undoubtedly made the right decision choosing Craghall for our 98-year-old Mother, from day one she has been welcomed and cared for by the most amazing team who never cease to amaze us with their compassion. The location is beautiful and the lovely period home is a home from home. The level
of cleanliness is first class as is the food and care, literally, nothing is too much trouble they do go that extra mile for residents and families.

Reply from Wellburn Care Homes, Marketing & Activities at Craghall

Thank you so much for your heartfelt review! We are thrilled to hear that your mother feels welcomed and cared for at Craghall. It's wonderful to know that the staff's efforts have made a positive impact on your family's experience. We take pride in our beautiful home, cleanliness, and quality of care and food, and your kind words affirm that we are on the right track. We appreciate your support and will ensure the positive feedback is passed onto the team at Craghall.


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Review from J J (Son of Resident) published on 30 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 98-year-old mother has moved into Craghall after breaking her hip. She has a beautiful en suite room at the back of the building overlooking trees and green space. As a family, we were very nervous about this move but we have been blown away by the fantastic levels of care and dedication of the staff
team at Craghall. Mum loves her new home and enjoys all of the food and the person-centred approach to her care. There is a comprehensive programme of activities and we are free to come and go on our visits. Nothing is a problem for the staff and we are always given the warmest of welcomes and encouraged to chat about all aspects of Mum's care. As a family we would have no hesitation in recommending Craghall - it's a beautiful home with a fabulous team, delivering first-rate care.

Reply from Wellburn Care Homes, Marketing & Activities at Craghall

Thank you so much for sharing your wonderful experience with Craghall! We're thrilled to hear that your mother has found a beautiful and comfortable home there and that the dedicated staff have truly made a difference in her care and happiness. It's heartwarming to know that the person-centred approach and a vibrant activities program are enhancing her quality of life. We appreciate your recommendation and are grateful to have such supportive families as part of our family. We'll ensure to pass on this positive feedback to the team at Craghall.


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Review from S W (Son of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care my Mother receives. Mum loves the food.

Reply from Wellburn Care Homes, Marketing & Activities at Craghall

Thank you so much for your kind words! We are thrilled to hear that your mother is receiving the care she deserves and that she enjoys the food. We'll make sure to pass the positive feedback on to the team at Craghall.


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Review from A F (Friend of Resident) published on 18 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find everything fine here. My friend is well looked after. Being a lady who was very thin when she arrived here. She's actually put weight on. All of the girls are very friendly and helpful. A great thing is they actually know and remember your name. Very unusual in this day and age.

Reply from Wellburn Care Homes, Marketing & Activities at Craghall

Thank you so much for taking the time to share your wonderful experience with us! We're thrilled to hear that your friend has been well taken care of and has seen positive changes in her health and well-being. We're also grateful for your kind words about our staff, your comment about our staff knowing and remembering names is especially meaningful to us, as we believe that personal touch is essential to building strong relationships. Thank you again for your review and your kind words about our staff, and we'll be sure to pass these on to the rest of the team at Craghall.


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Review from S W (Daughter of Resident) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been a resident since December 2024. After being very nervous about mam going into care I knew instantly this was the perfect one for her. The support we’ve received from all the management and staff has been outstanding. I knew after my first visit she would be well cared for by all the
amazing staff who work very hard. They have regular activities and outings which the residents love.
I know my mam is safe now after many months of worrying.
I highly recommend Craghall to anyone who wants the best care for their loved ones.
Thanks to all the staff, you all do a fantastic job.

Reply from Wellburn Care Homes, Marketing & Activities at Craghall

We're thrilled to hear that you and your mam have had a positive experience at Craghall. We're committed to providing exceptional care and support to our residents, and it's wonderful to know that we've been able to alleviate your concerns and provide a sense of safety and security for you and your mam. We're grateful for your kind words about our staff, and we'll be sure to pass these on to the rest of the team at Craghall.


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Review from C L (Daughter of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother had almost 4 years at Craghall. She was very happy and regarded it as her home. Could not fault the staff as they treated her as if she was one of their own family.

Reply from Wellburn Care Homes, Marketing & Activities at Craghall

Thank you so much for taking the time to leave a review about your mother's experience at Craghall. We're thrilled to hear that she felt happy and at home during her almost four years with us and that our staff provided her with the care and love she deserved. It's a testament to our team's dedication and commitment to providing exceptional care that your mother felt so valued and supported. Your kind words are much appreciated, and we'll be sure to pass these on to the rest of the team at Craghall.


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Review from Ruth P (Daughter of Resident) published on 27 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident of Craghall for five years. The care and support she has received from all the staff has been exemplary. She is very happy and enjoys taking part in the many varied activities when she is able. As a visitor, I am always made to feel welcome and find the atmosphere friendly,
relaxed and homely.

Reply from Wellburn Care Homes, Marketing & Activities at Craghall

Thank you so much for taking the time to share your wonderful feedback about your mum's experience at Craghall! We're thrilled to hear that she has received exemplary care and support from our staff, and that she's happy and engaged in our activities. We're also delighted to know that you feel welcome and comfortable as a visitor, and that our atmosphere is warm and homely. We're proud to have been able to provide a sense of community and belonging for your mum, and we look forward to continuing to do so. Your kind words are much appreciated, and we'll be sure to pass these on to the rest of the team at Craghall.


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Review from Lesley M (Wife of Resident) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the care and attention my husband receives at Craghall. The staff are very understanding and concerned about my husband and he seems very contented living at Craghall.

Reply from Wellburn Care Homes, Marketing & Activities at Craghall

Thank you so much for taking the time to share your wonderful review with us! We're thrilled to hear that you're satisfied with the care and attention your husband has received at Craghall. It's music to our ears to know that our staff have been able to provide a sense of comfort and understanding to your husband and that he feels content living with us. We're grateful for your trust in us and look forward to continuing to provide exceptional care to your loved one. Your kind words are much appreciated and we'll be sure to pass these on to the rest of the team at Craghall.


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Review from Gemma J (Great-Niece of Resident) published on 7 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great auntie has settled well thanks to the care of the staff. Despite initially being nervous and spending a lot of time in her room, their gentle coaxing and encouragement now has her front row for most of the enriching activities that take place.
From sing-a-longs, to trips, to movie days and
crafts there is always something going on to keep my great auntie busy.
It’s a huge weight off the family’s mind to know that she is well cared for and all her needs are met.

Reply from Wellburn Care Homes, Marketing & Activities at Craghall

Thank you so much for taking the time to share your great auntie's experience with us. We're thrilled to hear that she has settled in well and is now enjoying the various activities and outings that we offer. Our staff truly care about each resident and work hard to make sure they feel comfortable and engaged. We're glad to have been able to make a positive impact on her life and grateful for your family's trust in our care. Your kind words are much appreciated, and we'll be sure to pass these on to the rest of the team at Craghall.


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Review from D M (Son of Resident) published on 7 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Almost one year ago I had to choose a suitable care home for my mother who suffers from advanced Alzheimer's disease. After many visits to others, I arrived at Craghill and was immediately struck by how caring and professional the staff I spoke to were. I no longer worry about the care my mother receives
here compared to her previous location. She is looking a picture of health now. In fact, we joke she has a better social life than us due to regular trips to and activities.

Reply from Wellburn Care Homes, Marketing & Activities at Craghall

Thank you so much for taking the time to share your wonderful review! We are thrilled to hear that your mother has settled in so well and is thriving at Craghall. Our team works hard to provide a warm and welcoming environment, and it's fantastic to know that the care has made a positive impact on her life. We're delighted to hear that she's enjoying our regular activities and outings. Your kind words are much appreciated, and we'll be sure to pass these on to the rest of the team at Craghall.


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Review from C F (Daughter of Resident) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of Craghall Care Home for just over two years. She sadly died on 29/11/2023. The care and love she received, and indeed our family, was exemplary. The care team are a dedicated, cohesive and hard-working group of people. The support we all received made us feel part of the Craghall
family, and we are very grateful.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Craghall

Thank you so much for taking the time to share your experience with us. We're deeply sorry for your loss, and it means a lot to hear that your mother and your family felt supported and cared for during her time with us. We will make sure to pass on your kind words to the rest of the team at Craghall.


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Review from S H (Daughter of Resident) published on 2 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing the right care home for a loved one can be a very emotional and daunting experience yet from our very first meeting with the manager, we knew we’d chosen the perfect place for our beloved mum. The environment and the quality of care provided at Craghall are, we believe, second to none and during
the final four weeks of her life there the entire team proved to be utterly outstanding. End-of-life care is truly a vocation and every single member of staff from domestic and catering, through entertainment, daily care and management afforded both my mum and us, her family, the utmost respect, kindness, compassion and love. We truly cannot thank them enough for everything they did to make her last days the most comfortable they could have been and for taking us all under their wing during this time. Nothing, however small, was too much trouble for them and we will never forget this or them. They are an absolutely outstanding group of women.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Craghall

Thank you so much for taking the time to share your heartfelt review of Craghall. Providing compassionate care is the core of what we do, and we're so thankful to have been able to support you and your mum during such a sensitive time. Your kind words about our staff are much appreciated and we'll be sure to pass these on to the rest of the team at Craghall.


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Review from Catherine F (Daughter of Resident) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident at Craghall Care Home for almost two and a half years and throughout this time she received exceptional care and support. She sadly became quite poorly in November and we as a family opted for her to remain at Craghall until she passed away as she had created such a strong bond
with the wonderful team of carers and staff. My mum suffered from Dementia so remaining in familiar surroundings with loving and caring people was very important to her and provided immense support to myself and family during this difficult time. I can honestly say I have never felt so truly grateful to a group of individuals from domestic staff to kitchen assistants, carers and the whole management team. Every person showed the utmost care and respect to not only my mum but to our entire family. I will remain truly grateful to Crahall for making my mum's final years and days as special as they possibly could be and recommend them to anyone looking for a care home specialising in dementia.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Craghall

Thank you so much for sharing your lovely review of Craghall and please accept our deepest condolences to you and your family. We are deeply touched to have played a part in making your mother’s final year’s special. Your kind words about our team mean a lot, and we will make sure to share them with the rest of the staff at Craghall.


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Review from Christopher R (Husband of Resident) assisted by family/friend published on 5 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Craghall staff are always very caring and have the interests of the residents at their heart. Everyone is very friendly and very accommodating to visiting relatives. The setting of Craghall is lovely and in the summer we enjoy going into the grounds. I would recommend Craghall to anyone.

Reply from Bryony Dale, Activities & Marketing Manager at Craghall

Thank you so much for your wonderful review, we are so pleased to hear you have had a positive experience at our Craghall home. We will be sure to pass on your comments to the wider team.


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Review from Julie N (Daughter of Resident) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the care home for five months. She has dementia and has settled in reasonably well. She is treated with dignity and respect and is given good care from all staff.
Mum engages with the activities and is encouraged to do so. The staff have a good understanding of my mum's likes and
dislikes and tailor activities accordingly.
She is always happy when staff engage with her. She gets frustrated and upset at things and wants to be home, but this is more to do with her diagnosis rather than care she is receiving.

Reply from Bryony Dale, Activities & Marketing Manager at Craghall

Thank you so much for your lovely review and we will be sure to pass on your comments to our Craghall team. We are so pleased to hear Mum is settling in well at Craghall and getting involved in the activities on offer, as well as your kind words about our staff. Many thanks, Wellburn.


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Review from Robin H (Husband of Resident) published on 19 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It was decided by family, that after over three years of looking after my wife, my health needed a break! The staff are super, always cheerful and there to lend a hand. The senior team were very helpful and informative and kept the family up-to-date and informed at all times. My wife spoke very highly
of those caring for her.

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Review from C S (Power of Attorney of Resident) published on 22 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Craghall is a lovely care home with lovely grounds for clients and visitors to enjoy. There is always something being organised for residents-day trips out, special lunches, entertainment and crafting sessions. The staff are always happy to update on individuals' welfare and advise on any needs they
may have.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Craghall

Thank you so much for your lovely review of our Craghall home - we will make sure to pass on your kind words to the rest of the staff at Craghall!


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Review from T W (Son of Resident) published on 5 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very grateful to all the staff at Craghall for looking after Mum. When it became clear Mum could no longer look after herself, it was a traumatic time for our family but we were so reassured by the care, love and attention of all at Craghall. We would have no hesitation in recommending Craghall
to families seeking a place to live for their loved ones.

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Current Review Score: 9.9 (9.865)

Overview of Review Score

The Review Score of 9.9 (9.865) out of 10 for Craghall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.865 for Craghall is calculated as follows: ( (186 Excellents x 5) + (29 Goods x 4) ) ÷ 215 Ratings = 4.865

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Craghall is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (2)

Christine

Christine Barbrook

Job Title: Home Manager

Joined: 2003

Christine has worked in the care sector for almost 20 years, with 16 of them being at Wellburn Care as Manager at Craghall. Christine has her NVQ Level 4 and her registered manager's award. Christine enjoys the difference Wellburn make to both the residents and their families' lives- providing the care residents need and giving families peace of mind that their relative is safe.


Chelsea

Chelsea McBeth

Job Title: Deputy Manager

Joined: 2015

Chelsea started her career with Wellburn Care Homes in August 2015, when she joined our Eighton Lodge care home as a Care Assistant. Chelsea then progressed to Team Leader, before being promoted to Deputy Manager in March 2018. Chelsea has gained vast knowledge in all aspects of person-centred care and caring for residents with dementia, and her aim is to make sure all of her residents are happy within their homes. In 2021, Chelsea’s continued dedication, hard work & vast knowledge saw her promoted to Home Manager of Eighton Lodge. At the beginning of 2022, Chelsea relocated to Craghall care home as a Deputy Manager, where she is now supporting her new team!


Qualifications include:
N.V.Q. Level 2, 3, 4 & working towards her Level 5
Level 3 Administration of Medication
Moving & Handling Train the Trainer
Basic Life Support Train the Trainer


Frequently Asked Questions about Craghall

What types of Care is Craghall registered for?

Older Person Care, Dementia, Respite Care & Mental Health Condition are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Craghall provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Craghall have?

There are 38 Single Rooms.

What are the Facilities & Services at Craghall?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Craghall to the centre of Newcastle upon Tyne?

2.1 mile(s) as the crow flies, distance by road may be significantly further.