Craghall

Matthew Bank, Jesmond, Newcastle upon Tyne NE2 3RE
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9.9 68 Reviews
  • Craghall, Newcastle upon Tyne
Craghall is a luxury residential care home, situated in the tranquil area of Jesmond, on the outskirts of Newcastle. The grounds of Craghall offer stunning views and award winning gardens, as the home sits within the conservation area of Jesmond Dene. Their 36 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At Craghall, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Craghall, and discover your kind of home.

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Care Provided by Craghall

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Christine Barbrook (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (38)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1998

Funding & Fees Guide for Craghall

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Private parking on-site available.


Craghall Reviews (68)

Total of 68, showing 61-68
9.9

Craghall has a Review Score of 9.9 (9.865) out of 10, based on 18 reviews in the last 2 years. Over all time Craghall has 68 reviews.

Overall Experience

  • 51
  • 17
  • 0
  • 0
  • 0

Date Published

68
2
5
18
50

Review from Elaine S (Wife of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband spent one week at Craghall so that I could recharge my batteries. The staff were caring and considerate, nothing was too much trouble. He was always neat and tidy and his clothes were changed every day. He always seemed contented whenever anyone visited. It has the feel of a country house
hotel rather than a care home.

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Review from Marilyn P (Daughter of Resident) published on 20 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find the home is very pleasant to visit and staff are very helpful and considerate.

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Review from Nick B (Son of Resident) published on 10 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Craghall for 4 months and I am delighted with the care she is receiving. The staff are superb - patient, kind and helpful. I have not seen a single moment of any lapse of professionalism or caring. The staff are consistently welcoming to visitors. The premises are clean and bright.
My mum reports that the food is very good!

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Review from Valerie T (Daughter of Resident) published on 2 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into sheltered accommodation at the age of 90, she spent 10 wonderful years there.
At the age of 100, she was unable to cope on her own. My husband and I had already decided two or three years ago that Craghall would be perfect for her needs.
It has exceeded our expectations. She settled
in well thanks to the caring staff and managers and the wonderful food. She is very sociable and loves all the activities and being with people all day, not feeling lonely now.
After 10 years of caring, I can live my life knowing my mother is in good hands.

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Review from Gwen L (Daughter of Resident) published on 20 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Craghall for six years. The care she has received has been excellent. Staff are cheerful and helpful. Nothing is too much trouble. The home itself is spotlessly clean and welcoming. The grounds are beautiful. Food is plentiful and always looks appetising. I am very grateful
to all the staff for the care my mother receives.

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Review from Lawrence V (Power of Attorney of Resident) published on 15 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found this care home to be a top class facility during the last 7 years I have been visiting. My friend has been well looked after and her onset of dementia has been monitored and responded to in a sympathetic way. There has been several staff changes in my time visiting but I have always found
all staff to be supportive and pleasant. If I had to, I would choose this home for myself.

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Review from Pat G (Resident) published on 26 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very helpful and all are on hand to help in an emergency or other general duties.

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Review from David W (Son-in-law of Resident) published on 25 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partners mum had been here for a few years and suffered dementia which had gotten worse, more so in the past couple of years. Due to her illness my mother in law started showing signs of challenging behaviour which was becoming a regular occurrence. The staff were absolutlry brilliant in dealing
with this and all aspects of her care always very polite and patient with her even when she was lashing out at them. My partner would become very embarrassed and had trouble accepting her mothers illness but the staff used to put her at ease about this more than I ever could. Staff always offered us refreshments on every visit and nothing was ever too much trouble. If my partner wanted to query anything, the team leaders more so on night time (as that was mostly when we visited) would always make time to chat and discuss her mothers well being and answer any questions she had. Sadly my mother in law passed away and the support they gave to my partner as she was with her mum the night she died was undoubtedly first class and genuinely compassionate. My partner and myself could not thank the staff and management nowhere near enough for all their care help and support shown not only to my mother in law but also myself and partner.

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Current Review Score: 9.9 (9.865)

Overview of Review Score

The Review Score of 9.9 (9.865) out of 10 for Craghall is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 18 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.865 for Craghall is calculated as follows: ( (186 Excellents x 5) + (29 Goods x 4) ) ÷ 215 Ratings = 4.865

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Craghall is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (12)

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Meet the Team (2)

Christine

Christine Barbrook

Job Title: Home Manager

Joined: 2003

Christine has worked in the care sector for almost 20 years, with 16 of them being at Wellburn Care as Manager at Craghall. Christine has her NVQ Level 4 and her registered manager's award. Christine enjoys the difference Wellburn make to both the residents and their families' lives- providing the care residents need and giving families peace of mind that their relative is safe.


Chelsea

Chelsea McBeth

Job Title: Deputy Manager

Joined: 2015

Chelsea started her career with Wellburn Care Homes in August 2015, when she joined our Eighton Lodge care home as a Care Assistant. Chelsea then progressed to Team Leader, before being promoted to Deputy Manager in March 2018. Chelsea has gained vast knowledge in all aspects of person-centred care and caring for residents with dementia, and her aim is to make sure all of her residents are happy within their homes. In 2021, Chelsea’s continued dedication, hard work & vast knowledge saw her promoted to Home Manager of Eighton Lodge. At the beginning of 2022, Chelsea relocated to Craghall care home as a Deputy Manager, where she is now supporting her new team!


Qualifications include:
N.V.Q. Level 2, 3, 4 & working towards her Level 5
Level 3 Administration of Medication
Moving & Handling Train the Trainer
Basic Life Support Train the Trainer