Denecroft

200, Newburn Road, Throckley, Newcastle upon Tyne NE15 9AH
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9.3 7 Reviews
  • Denecroft, Newcastle upon Tyne
Denecroft is registered for fifteen service users and offers high standard elderly care within a pleasing residential environment, located in the Throckley area of Newcastle.

Respite and palliative services can be sourced from this highly-qualified care team, with the residence also being ideal for wheelchair users.

Carers take the regulation of the Care Quality Commission seriously and strive to show that the service is up-to-date with what communities would expect of modern care homes.

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Care Provided by Denecroft

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 15 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Sandra Hopkins (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (15)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1985
    • Number of floors: 2

Funding & Fees Guide for Denecroft

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £795 – £796
    • Self-Funded Residential Dementia Care £858 – £859
    • RESPITE Self-Funded Residential Care £795 – £796
    • RESPITE Self-Funded Residential Dementia Care £858 – £859

  • We do not have a top up fee,
  • (these prices are only a guideline, please contact Denecroft to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome to come any time during the day, however the home do try and stick to protected meal times.


  • Parking

  • Car park is situated to the side of the building.


Denecroft Reviews (7)

9.3

Denecroft has a Review Score of 9.3 (9.300) out of 10, based on 5 reviews in the last 2 years. Over all time Denecroft has 7 reviews.

Overall Experience

  • 6
  • 1
  • 0
  • 0
  • 0

Date Published

7
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Review from Sharon R (Daughter of Resident) published on 24 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Denecroft is a wonderful Care Home my mam has been there a number of years now and I wouldn't want her anywhere else the care she is given is outstanding. All the staff are amazing I would highly recommend Denecroft to anyone.

Reply from Sandra Hopkins, Manager at Denecroft

Thank you so much for your kind works, this really means a lot to myself and my staff and residents, we really appreciate your feedback.


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Review from Stacey H (Daughter of Resident) published on 14 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The management and staff at Denecroft are really helpful and are always there to speak to when needed. Very friendly and they are very good with my mum and patient as she can be challenging. They always keep in touch with me when things are happening in the home. Soon as anythings happens they report
it to me straight away. Really good communications.

Reply from Sandra Hopkins, Manager at Denecroft

Thank you we really appreciate your kind words, this means a lot. We as a care home appreciate any feedback and appreciate these reviews.


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Review from Janice O (Daughter of Resident) published on 25 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been in the loving care of Denecroft for nearly a year now. The support and care they have given to both myself and my dad has been invaluable and I can't thank them enough. Denecroft has a home-from-home atmosphere which in my opinion, led to my dad settling into his new surroundings very
quickly.
My dad is always treated with dignity and is allowed his independence in a safe and secure environment. The home is very well managed, the staff are amazing, they are very welcoming, cheerful and attentive. They always go above and beyond. I am always kept informed of my dad's wellbeing and the staff are always available to answer any questions I may have. Denecroft is kept clean and tidy, and my dad is very happy, well taken care of and very well fed. A huge thank you to all at Denecroft.

Reply from Sandra Hopkins, Manager at Denecroft

Thank you so much for your kind words, this means a lot to staff and management, we do pride ourselves on our lovely little homely home, it is a pleasure caring for your dad and enjoy your visits, it's lovely to know that we are welcoming and supportive.


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Review from Demi W (Granddaughter of Resident) published on 21 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nanna has been under Denecrofts care for around 5 years now and the care for her has always been amazing. The staff are always so informative, letting us know if there are any changes in her behaviour and I know they are always on the other end of the phone if I ever need them. I know that my nanna
is safe under their care and they have not only helped her but helped me so much too. I am glad that we found Denecroft because I know my nanna loves it here too.

Reply from Sandra Hopkins, Manager at Denecroft

Thank you so much for your kind words, this means a lot.


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Review from Barbara L (Daughter of Resident) published on 24 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been in Denecroft for four months now and I have no complaints. The staff are very friendly and take excellent care of my mam.
They keep me informed and they are always available to answer questions and help. My mam is always clean, tidy, happy and well-fed.
A huge thank you to all the
staff at Denecroft.

Reply from Sandra Hopkins, Manager at Denecroft

Thank you for your kind words, and for taking the time to leave a review. we as a care home appreciate any feedback.


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Review from Sophie Leigh P (Granddaughter of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care all round. My Grandad enjoys being there and is a lot more looked after than previous places. He is always clean and tidy, very well fed and cared for. Staff are really good at communicating with family about anything and any problems are quickly solved. They are such a big help, it really
is a relief having him there and knowing he is so well taken care of. They also have had several events with residents where pictures show they really are enjoying themself.

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Review from Gillian S (Daughter of Resident) published on 7 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father received outstanding care and attention during the time he was resident in Denecroft. Staff were very kind and caring. My father was happy and comfortable. There was a real family atmosphere. Communication with me was excellent. I would highly recommend Denecroft to anyone looking for a supportive
environment for their loved one. I felt that my father really mattered to the carers and really appreciated the way they still kept in touch, to find out how he was getting on, even after he was hospitalised.

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Current Review Score: 9.3 (9.300)

Overview of Review Score

The Review Score of 9.3 (9.300) out of 10 for Denecroft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.800 for Denecroft is calculated as follows: ( (49 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 60 Ratings = 4.8

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.5 Points relating to the number of positive Reviews for Denecroft is based on 5 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 15 registered maximum number of service users is 3, which has been reached with 5 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Dec 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Sandra Hopkins

Job Title: Manager

Joined: 2011

I have been a manager for 5 years at Denecroft, but previously I was a carer then deputy and worked my way up. I have been at Denecroft for 13 years and have done all mandatory training including training in dementia care.


Frequently Asked Questions about Denecroft

What types of Care is Denecroft registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Denecroft provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Denecroft have?

There are 15 Single Rooms.

What are the Facilities & Services at Denecroft?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Denecroft to the centre of Newcastle upon Tyne?

5.3 mile(s) as the crow flies, distance by road may be significantly further.