Ella McCambridge

Winslow Place, Walker, Newcastle upon Tyne NE6 3QP
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8.1 41 Reviews
  • Ella McCambridge, Newcastle upon Tyne
Ella McCambridge Residential Home is a purpose built care home which provides 67 beds for those residents that need residential or dementia care.

This warm and welcoming home is based in Newcastle-upon-Tyne and is close by to lots of local amenities and transport links.

There are activities and days out organised for residents, with entertainment put on regularly. Meals have a 'home-cooked' feel to them.

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Care Provided by Ella McCambridge

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 67 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Kevin Bailey (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (67)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Ella McCambridge Reviews (41)

Total of 41, showing 1-20
8.1

Ella McCambridge has a Review Score of 8.1 (8.149) out of 10, based on 2 reviews in the last 2 years. Over all time Ella McCambridge has 41 reviews.

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Review from Ed S (Son of Resident) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having both parents now in different care homes. I was worried how my dad would settle going in to a care home. How wrong I was, the staff have gone above and beyond what is expected and fully appreciate one lady who has personally taken care of the introduction to the care home. Ella McCambridge is
a much higher standard of care given compared to the home my mum is in. The two carers and all the team take a personal care of the residents. Big big thanks to all the staff at Ella McCambridge who are on a different level, which give you comfort that your loved ones are well looked after. Ella McCambridge Is clean and staff have a can do attitude to support the different needs of residents. I would recommend this home over every home I have seen. Thank you to the whole team.

Reply from Andrea Pickering, Manager at Ella McCambridge

Many thanks for your feedback. We are pleased to hear that you are having such a positive experience at Ella McCambridge. We are particularly proud of our dedicated staff who go over and beyond to provide exceptional care and attention to all of our residents. Thank you for taking the time to share your feedback. We really do appreciate this.


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Review from Ian C (Son of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All rooms are clean everyday. All staff are polite and friendly. They all treat the residents very nicely and courteously.

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Review from Duncan T (Nephew of Resident) published on 21 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt went into Ella McCambridge during the lockdown and have found the staff really helpful with video calls and photos sent to myself. I was able to see my aunt through the window, and I know in December, the home had a bad month, but with the dedication from all staff manager to domestic staff,
they pulled it around and saved a lot of service users in their home. I know the staff personally was completing tasks on all service users ie: GP, oxygen levels and temperatures, this was done every day, which probably helped all the staff detect Covid-19. It made placing my aunt into a care setting at a bad time more relaxed, and I know coming out of lockdown has been scary and properly anxious for staff, but they have completed and carried out everything to keep families and service users safe and following Government guidelines to a high standard.

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Review from Amy J (Granddaughter of Resident) published on 4 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nanna is currently in this care home and has been since July 2019. I don’t have anything negative to say about the home itself or the lovely staff. My nanna is bed-bound, and due to Covid, we as a family haven’t been able to see her for a year. In that time, we were worried my nanna would lose the
ability to communicate due to no visitors. We were amazed to find she looked better than ever, even with 11 almost 12-months apart from her family. This is all down to the lovely, caring staff at Ella MacCambridge. We couldn’t ask for any more from them. My nanna loves them also!

Reply from Vanessa Cutler, Operational Director at Ella McCambridge

Thank you so much for your kind review; we very much appreciate your response.


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Review from Nicola L (Granddaughter of Resident) published on 12 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all staff at Ella McCambridge. You have always offered the best of care to my grandad. Sadly he passed away last year and the care he was offered during his final days were the best! You have not only cared for my grandad but you also cared for my grandma when she visited making
sure she was settled and happy! All the staff are friendly and approachable. We will always think of you as our friends. Thank you all.

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Review from L S (Great-Niece of Resident) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My great uncle was placed into the care of Ella McCambridge in the summer of 2020 due to requiring extra care during the covid pandemic. The care that he received was outstanding and the family felt at ease knowing this as it was evident staff had become aware of his many ways as he was such a character.
Due to covid restrictions and my aunty shielding visiting wasn't an option but staff went above and beyond by offering face time calls which really put my aunt at ease. I personally would have no hesitation in recommending the Ella McCambridge and I am sure my family feels the same.

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Review from Sylvia D (Daughter of Resident) published on 25 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam was a resident at this care home and the staff were extremely kind and caring towards my mam, especially one in particular who went out of her way to make sure my mam was always looked after in every possible way. My mam was a resident for a few years. When I went to visit her on a Monday, the
staff would always make me welcome and if I had any issues they would deal with it. My mam has recently passed away so I just want to say thank you to all of the staff.

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Review from Gemma H (Granddaughter of Resident) published on 25 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad was a resident in this home for almost 5 years, I was very sceptical when the time came for my grandad to go into care, I was worried he would not receive the care and love he was given at home. I have got to say from day 1 I was proven wrong. The staff at Ella McCambridge are all amazing
and I just don't think they get the recognition they deserve. Sadly my grandad passed away but the care and love he was shown really blew me away, he was treated with the utmost respect and dignity right until the end, I really hope the staff realise just how special they are.

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Review from Olwen N (Friend of Resident) published on 21 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful for all the kindness and the high-quality care which our dear friend received during her 2 years at Ella McCambridge, and especially for the compassion and sensitivity shown to her and to us during the last few weeks of her life. Our friend was settled and content throughout her time
in the home, and we had full peace of mind, knowing she was safe and well-cared for. She enjoyed the communal activities as well as the chance for quiet and privacy as needed, and she especially enjoyed the food. Staff were always cheerful, and kind and respectful towards her, and took the time to get to know and understand her well. We are grateful that our friend's wishes and care needs were always accommodated during her time at Ella McCambridge, right through to the peaceful end of her life.

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Review from M D (Daughter of Resident) published on 19 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault this home. Everything is excellent. I could not wish for anything for my mother to be cared for. The management and staff are all excellent in all they do. I cannot think of a better place for my mother to spend the rest of her life. They have kept the virus from entering the home keeping
everybody safe.

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Review from Lewis R (Daughter of Resident) published on 6 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved here on the advice of all the health professionals after another care home was unable to cope with her behaviour due to her dementia. I believe the care she received could not have been bettered by any other home in the area regardless of location or cost. The management is first class,
and the staff have been there for a long time and do an excellent job. The care home is very clean and does not have any pervading smells. The staff took her to the local shops and on days trips (prior to lockdown). I would highly recommend it.

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Review from Dawn R (Granddaughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the Covid-19 pandemic I can honestly say I am absolutely delighted at how well the team at this home have looked after each other and the residents. I have been in regular contact to check how my Nanna is, and also to see if the team need anything.
I honestly can't thank them enough for their
care towards the residents.
An absolute credit to all care homes, well done and thank you.

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Review from J E (Friend of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care ar Ella McCambrigde.
I was very concerned about how my friend would settle into the environment as she had been ill for sometimes in hospital, and was very distressed and confused. Within 2 weeks she had totally transformed and settled due to the utmost and dedicated
care of the staff. Now she is back to herself and enjoying a new life. I was very impressed with all the staff from senior care to all levels. It has a very friendly atmosphere.

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Review from P A (Son of Resident) published on 5 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had no problems with this home and the staff are friendly and down to earth. My mother is a smoker and when she wants to smoke, an assistant will take her into the smoking room. This was a major factor when choosing the home, as it is now her only pleasure.

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Review from M H (Niece of Resident) published on 31 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I would have no hesitation in recommending this residential home to anyone in need of care.
Previously my father and later mother, were cared for in this homely environment until the end of their lives.
Currently, my aunt is living here with the same care and dignity. It gives me peace of mind to
know she is safe and cared about. The staff are all wonderful.

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Review from A G (Son of Resident) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home had a friendly atmosphere. Staff were always helpful, informative and had a cheerful and caring nature whenever we visited.

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Review from Jennifer T (Daughter of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in the care of the Ella McCambridge Residential Home for 19 months until her passing in October 2019. During that time she received care of the finest quality and I have nothing but admiration for all the staff who contributed to my mother's stay at the home.

Reply from Vanessa Cutler, Operational Director at Ella McCambridge

Thank you for your kind review, it is very much appreciated and will be passed on to the team.


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Review from D W (Granddaughter of Resident) published on 2 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandma was admitted as emergency respite which was testing for the family, however, she is well cared for and staff go that extra mile to help she is now permanent.

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Review from L B (Niece of Resident) published on 25 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My uncle needed respite care for one week due to having dementia and the family going on holiday.
My uncle was well cared for and thoroughly enjoyed his stay there.
He enjoyed the activities provided particularly the days out. He will be visiting throughout the year.

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Review from M C (Son of Resident) published on 12 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is outstanding. All the staff are amazing. The home is fabulous, the care provided here is exemplary and can't be beaten. Thank you.

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Current Review Score: 8.1 (8.149)

Overview of Review Score

The Review Score of 8.1 (8.149) out of 10 for Ella McCambridge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.875 for Ella McCambridge is calculated as follows: ( (21 Excellents x 5) + (3 Goods x 4) ) ÷ 24 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.274 Points relating to the number of positive Reviews for Ella McCambridge is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 2 Positive Reviews ÷ 13.4 = 0.149

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about Ella McCambridge

What types of Care is Ella McCambridge registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ella McCambridge provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Ella McCambridge have?

There are 67 Single Rooms.

What are the Facilities & Services at Ella McCambridge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Ella McCambridge to the centre of Newcastle upon Tyne?

3.0 mile(s) as the crow flies, distance by road may be significantly further.