Ella McCambridge

Winslow Place, Walker, Newcastle upon Tyne NE6 3QP
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8.1 41 Reviews
  • Ella McCambridge, Newcastle upon Tyne
Ella McCambridge Residential Home is a purpose built care home which provides 67 beds for those residents that need residential or dementia care.

This warm and welcoming home is based in Newcastle-upon-Tyne and is close by to lots of local amenities and transport links.

There are activities and days out organised for residents, with entertainment put on regularly. Meals have a 'home-cooked' feel to them.

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Care Provided by Ella McCambridge

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 67 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Kevin Bailey (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (67)
  • Care Home Design/Build
    • Purpose Built: Yes

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Ella McCambridge Reviews (41)

Total of 41, showing 21-40
8.1

Ella McCambridge has a Review Score of 8.1 (8.149) out of 10, based on 2 reviews in the last 2 years. Over all time Ella McCambridge has 41 reviews.

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Review from C T (Daughter of Resident) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the staff are very friendly and caring, taking time to settle residents and determine the best strategies to maintain their well being. Their supportive and helpful advice was very welcome and they responded positively to my questions and concerns. They actively encourage residents to participate
in activities to stimulate memory and social interaction. I have been impressed by their hard work and dedication.

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Review from Pat M (Daughter-in-law of Resident) published on 22 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my husband and I have nothing but praise for the love, care and respect for the care of my mother-in-law in the last weeks of her life.
The whole of the staff etc of Ella McCambridge were a joy. Nothing was too much bother to them and I was kept going with my endless cups of coffee. A big thank
you to each and every one.

Reply from Vanessa Cutler, Group Director at Ella McCambridge

Thank you so much for your kind words, it is very much appreciated.


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Review from Mary D (Resident) published on 5 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The girls do an excellent job looking after the elderly. I have enjoyed my week of respite at the home.

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Review from Andy D (Next of Kin) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend was admitted mid-December 2018 for a spell of respite. After initial concerns regarding his disruption, the staff have been extremely professional in both my reassurances and the level of care and support they have shown, to the point that I would have no reservations about him staying here
permanently. Very impressed all round. 10/10

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Review from Nicola C (Daughter of Resident) published on 14 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad lived at Ella McCambridge for the last three years and I can honestly say he received the highest level of care. The staff are excellent and couldn’t do enough to help especially at the end of his life. They truly cared and I would highly recommend this home.

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Review from Yvonne M (Niece of Resident) published on 10 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit Ella McCambridge Care Home the staff are very professional. They are the kindest, most caring staff I have ever had the pleasure of meeting.
Nothing is ever an issue for them. It's not a job I could do myself, it's a job that requires courage and strength and the staff certainly
don't get enough credit for the work they do. I can't believe they're on minimum wage!
I will always be grateful to the staff for everything they do.
Thank you.

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Review from Michael F (Nephew of Resident) published on 25 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very happy with the care given to my auntie since she has stayed in Ella McCambridge Residential Home. She seems very settled and the food very good and staff are very kind and caring.

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Review from Gail K (Daughter of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this home for 6 weeks and the changes in her are unbelievable. The staff are so caring and supportive. Lovely home and well looked after.

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Review from Elizabeth W (Daughter of Resident) published on 29 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the minute you step into the home, it is warm and friendly with very good staff who are always ready to give help and support to relatives as well as residents. I can leave my mother and know that she is well looked after. It is well run with very good management. I will have no problem telling
people it is a good home. (I could live there myself).

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Review from Valerie M (Wife of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband came here 2 years ago. I cannot fault it as everyone is friendly and helpful and work very hard. Lovely atmosphere and nothing is too much trouble to them. I feel at ease when I leave my husband. Credit to all.

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Review from M H (Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I've been here a while. All in all its good.

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Review from Annette L (Daughter of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise this home enough. My dad has been here for nearly 2 years and settled well. I was very unsure about putting him in here but the staff were reassuring and I could not wish for him to be anywhere else. The staff are worth their weight in gold. Credit to them all.

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Review from Matthew B (Resident) published on 21 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my respite placement at present, it's ideal for the elderly and the staff are lovely and friendly.

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Review from Maura J (Daughter of Resident) published on 6 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at Ella McCambridge for ten years and the care she received was of the highest standard. All the staff engage with the residents in a caring and sensitive manner, treating them with dignity.


Living in London and only able to visit monthly, I can say, without hesitation, that I had absolute

confidence in the quality of care she received. I always arrived unannounced to spend several hours in the home on the day of my visit. I witnessed first-hand how the staff coped with a wide range of situations from dealing with a difficult or sick resident and making mealtimes an enjoyable experience to encouraging all residents to join in with the organised activities or the fun of an impromptu sing-song. I never had cause for concern.


On every visit, I received a big welcome from the staff. Ella McCambridge has a very warm and friendly atmosphere. It was a genuine home for my mum and the staff became her family. Without exception, they ‘go the extra mile’ and I will miss them all.


Reply from Amanda Innis, administrator at Ella McCambridge

Thank you for your lovely response. We are so pleased that both yourself and your mum were happy with the care that she received at Ella McCambridge. She was a pleasure to have in our home and is sadly missed.


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Review from AMW (Daughter of Resident) published on 20 February 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When we visited Ella McCambridge, it seemed the right place for our mum. The staff, many of whom have worked there for a lot of years, were all very friendly, cheerful, helpful and supportive and there was the added bonus of a little dog (Mitzy) living there which gave it a really homely, family feel.
There is a large, secure garden at the back of the home with a 'bus stop' which is a great touch if your relative still believes they are working, as our mum did.


We know Mum is being cared for well and that her needs are met fully and appropriately. The environment is always clean, tidy and pleasant-smelling and the food menu is varied and appealing. The staff all seem to genuinely care about the people living there. No matter what day, or time of day, you call in, they always greet you happily and they always know where my mum is (she's a bit of a wanderer!). The staff were hugely supportive of us, as a family, at a very difficult time.


We would highly recommend Ella McCambridge.


Reply from Amanda Innis, office administrator at Ella McCambridge

Thank you for your lovely review. We are so pleased that both you and your family are happy that your Mum is settled and happy in her home.


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Review from Susan B (Daughter of Resident) published on 30 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the care my mother is receiving at Ella McCambridge Residential Home. The staff are very approachable, friendly and informative.

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Review from Albert S (Husband of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall this is an excellent care home.
As in all forms of life, some people do a better job than others.
I can honestly say this is a first class home.
I have no complaints. If possible please convey my thanks to the management and staff.

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Review from Rowan F (Wife of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been a resident at Ella McCambridge Residential Home for three years. The care he receives is of the highest standard. The staff treat him with dignity and respect. He is consulted as to all of his needs even though his level of understanding is very low.
He is dependent of all his personal
needs to be met by staff. I cannot praise them enough for the care given to my husband. They are very welcoming to family and relatives whenever they visit.

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Review from S D (Resident) published on 12 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the staff treat me very well. Everything is handed to me on a plate. This is very true.

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Review from Julie B (Daughter of Resident) published on 13 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care for my mother for the last 4 years. All the staff are very caring and can't do enough for my mam and the family.
The food and cleanliness is excellent.

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Current Review Score: 8.1 (8.149)

Overview of Review Score

The Review Score of 8.1 (8.149) out of 10 for Ella McCambridge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 2 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.3 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.875 for Ella McCambridge is calculated as follows: ( (21 Excellents x 5) + (3 Goods x 4) ) ÷ 24 Ratings = 4.875

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.274 Points relating to the number of positive Reviews for Ella McCambridge is based on 2 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 = 3.125

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 67 registered maximum number of service users is 13.4. 2 Positive Reviews ÷ 13.4 = 0.149

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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