Garden Lodge

Philipson Street, Walker, Newcastle upon Tyne NE6 4EN
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8.8 17 Reviews
  • Garden Lodge, Newcastle upon Tyne
Garden lodge is a purpose-built care home, divided into two independent units for residential and dementia care. The home offers 41 private bedrooms all with en-suite facilities.

Caring and attentive staff give all residents personalised care and the dignity and respect they deserve.

Residents have their own individually tailored plans of care based upon the principles of independence and fulfilment.

All prospective residents and their families are encouraged to visit the home.

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Care Provided by Garden Lodge

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 41 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Person in charge
  • Maria Mason (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (41)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access

Garden Lodge Reviews (17)

8.8

Garden Lodge has a Review Score of 8.8 (8.754) out of 10, based on 4 reviews in the last 2 years. Over all time Garden Lodge has 17 reviews.

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Review from M M (Sister of Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister received excellent care during the last few weeks of her life. Care was given with kindness and compassion, which allowed her a peaceful, dignified death. She had been a resident for a very short time, but we were looked after like family. All the staff took care of her husband and family
members with the same kindness that was shown to my sister and that level of care made the saddest time a little easier to bear.

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Review from Christine H (Daughter of Resident) published on 27 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother spent the last 2 years of her life in this wonderful care home. Will never be able to thank every single one of them enough. It is spotlessly clean always, the food is exceptional always, the care and attention are there always and the genuine love is there always. This is the standard all
care homes should strive for and we will never be able to repay them, we thank God we found them. Thank you all.

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Review from B A (Daughter of Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum became a resident in November 2022 and all we can say is from the very first moment she has had outstanding care and attention. The staff are all truly amazing and residents and family alike are treated with the utmost respect and kindness. We can't believe how lucky we are to have found such
a wonderful place for our mam.

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Review from Michelle C (Daughter of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last six months of her life at Garden Lodge Care Home and I can honestly say that I could not have wished for a better place for her. The staff are all really caring and compassionate with the residents, even though at times some of the residents can be challenging. I felt as though
I became part of a 'family' as I visited my mother several times a week and I was extremely grateful for the care and support they gave to me and my sister while they provided end-of-life care for our mother. They respected her dignity until the very end and the care and compassion they showed will always be appreciated. Not only did we lose our mother but I also feel like I lost a lot of other people who I had become to look on as family. Thank you to all at Garden Lodge.

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Review from Linda M (Daughter of Resident) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am not very good with words, but here goes anyway!
I would like to thank every member of the team from top to the bottom, from the first day
my dad arrived to the last day, there are not enough thank you's for the care and support you gave to him and also myself!
On a personal note, I wish to thank
one member of staff for the way he handled the last day with Dad, he was very respectful and professional in every way! I will never forget this...
Thank you all again.

Reply from Vanessa Cutler, Operational Director at Garden Lodge

Thank you so much for your kind words, we really do appreciate your feedback and have made the staff member you refer to aware of your comments.
V Cutler - Operational Director


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Review from Pat B (Power of Attorney of Resident) published on 16 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My cousin is a resident at Garden Lodge, and I hold the power of attorney regarding her, so I feel extremely responsible that she is happy being in residential care. I have to say - it has been the best choice of a care home; she is very happy and well cared for.
During a recent visit, there was a
garden party for the residents, and the staff were fabulous, nothing was a problem, and every resident was catered for.

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Review from Ros M (Daughter of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was a resident of Garden Lodge for nearly two years. She was treated with great kindness and respect and the staff were clearly very fond of her. Knowing Mum was in such caring hands made all the difference to us. A huge thank you to all the staff of Garden Lodge!

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Review from Helen C (Granddaughter of Resident) published on 15 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandfather has been extremely well looked after by the excellent care staff at Garden Lodge. Nothing is too much trouble and my Grandfather had a wonderful repore with all staff. I would have no hesitation in recommending this service. We could all sleep easily at night knowing my Grandfather was
well looked after by staff who treated him as though he was one of their own family.

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Review from R S (Son of Resident) published on 25 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Before mam was admitted to a home we visited several others in the area and Garden Lodge staff promoted to the home very well. Accordingly, all the family were in agreement with a placement at Garden Lodge. Currently, mam has been in the home for less than 6 months and says she is very content at the
home.
The staff are very caring and attentive and appear willing to go the extra mile to ensure the residents have a good stay. Unfortunately due to Covid-19, we have not been inside the home so cannot answer all of the questions.

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Review from L M (Granddaughter of Resident) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What can I say the staff at Garden Lodge have kept my granma safe throughout this pandemic from support staff, domestics, management working day night to keep grandma and all other residents safe. A lovely home where residents are always the staff's priority due to these uncertain times. I thank you
from the bottom of my heart.

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Review from Lynne B (Daughter of Resident) published on 9 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As I live a long way from Newcastle I have come to rely on and trust in the care Garden Lodge has given my mother and they have been great. They have also managed to remain Covid free yet still managing to give me regular updates and contact with my mother. I can’t praise them enough.

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Review from Carolyn C (Daughter of Resident) published on 21 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother was welcomed into Garden Lodge in March as the last resident before lockdown. Prior to this, the Manager did all she could to make her move go well. Her room was repainted and I was asked what her favourite colour was so that a new carpet could be fitted in that colour. She is deaf and sight
impaired so it was a great worry to me that she wouldn’t understand why I wasn’t visiting and that she wouldn’t settle, as she was used to seeing me every day. The Manager and staff could not have been more supportive. I got regular updates, photos and even a video of her singing. She had clearly settled and looked happy and well. Now those restrictions are lifted and outside visiting allowed I have seen for myself what a fantastic relationship she has with her carers. The staff from the Manager down always makes time to update me and I am so grateful for the wonderful care she is receiving. Thank you all at Garden Lodge.

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Review from Mandy M (Ex Family Member) published on 1 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff and management are excellent, very caring and they go above and beyond. I would definitely recommend this home.

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Review from Helen M (Daughter of Resident) published on 10 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam was admitted at the beginning of this year and I am so grateful to Garden Lodge.


The staff, from the manager to the care staff, cook and activities coordinator cannot be faulted. They are warm, professional, accessible and hard working. The residents and indeed their families are their priority.


The home itself is extremely clean, modern and cheerful. Each room is beautifully decorated and furnished, is clean and homely, can't be faulted. The food is beautiful, and the chef even had a chat with Mam on admission to accommodate her requirements. Mam is vegetarian


The residents are stimulated, they even have an activities coordinator who organises chairobics, arts and crafts, reminiscence, etc. Their personal care is tip top, there is even a hairdresser available. The residents are treated with love, respect and patience.


I have worked in residential care myself, and can honestly say, this is an excellent residential home and I fully recommend it.


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Review from Elizabeth T (Daughter of Resident) published on 9 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Immaculate home with very high standards of care. My mother moved into Garden Lodge a few months ago. Staff and management are very friendly and highly supportive of my mother.
They are always available to discuss any concerns about my mum. There is a real family atmosphere in the home and staff
are always willing to go the extra mile. My mum seems much happier since moving into Garden Lodge and even her walking has improved.

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Review from Tricia A (Niece of Resident) published on 21 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy caring and friendly staff who go the extra mile for there patients. Lovely atmosphere in Garden Lodge.

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Review from Sandra K (Daughter of Resident) published on 3 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and have helped my mother settle into Garden Lodge. Nothing is a problem to them.

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Current Review Score: 8.8 (8.754)

Overview of Review Score

The Review Score of 8.8 (8.754) out of 10 for Garden Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.891 for Garden Lodge is calculated as follows: ( (41 Excellents x 5) + (5 Goods x 4) ) ÷ 46 Ratings = 4.891

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.863 Points relating to the number of positive Reviews for Garden Lodge is based on 4 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 = 3.375

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 41 registered maximum number of service users is 8.2. 4 Positive Reviews ÷ 8.2 = 0.488

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Garden Lodge

What types of Care is Garden Lodge registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Garden Lodge provide?

Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Garden Lodge have?

There are 41 Single Rooms.

What are the Facilities & Services at Garden Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Garden Lodge to the centre of Newcastle upon Tyne?

2.6 mile(s) as the crow flies, distance by road may be significantly further.