Orchard Mews Care Home

Bentinck Road, Benwell, Newcastle upon Tyne NE4 6UX
Submit a Review
9.7 104 Reviews
  • Orchard Mews Care Home, Newcastle upon Tyne
Orchard Mews Care Home, located in the popular area of Benwell, provides personalised residential, nursing and dementia care to older people.

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, hair salon, pub and wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

Orchard Mews boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor.

The professional care team at Orchard Mews takes the time to learn about each resident’s individual hobbies and interests, helping them to lead an active and fulfilling life. In addition to the range of activities available, residents are also supported to take an active role in the Benwell community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Orchard Mews to deliver the kindest possible care, supporting residents to lead their best possible life.

Show Orchard Mews Care Home on the Map

Care Provided by Orchard Mews Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Claire Harrop (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Orchard Mews Care Home Reviews (104)

Total of 104, showing 1-20
9.7

Orchard Mews Care Home has a Review Score of 9.7 (9.740) out of 10, based on 15 reviews in the last 2 years. Over all time Orchard Mews Care Home has 104 reviews.

Overall Experience

  • 84
  • 20
  • 0
  • 0
  • 0

Date Published

104
6
8
15
89

Review from D W (Sister of Resident) published on 10 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is really happy in Orchard Mews.
The staff are always pleasant when I visit. I have recently enjoyed joining her for Valentine dine with loved one, followed by entertainment. It means so much that they involve the family and we continue to make spread memories.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from E S (Granddaughter of Resident) published on 27 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Staff at Orchard Mews care home have always been very kind and nurturing towards the residents.
As a family, we have always felt welcomed into the home and have always been impressed by the activities and entertainment available to residents.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L S (Daughter of Resident) published on 26 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to visit my nan last Tuesday and she was in the middle of trying to do the exercises in a taichi session. It was quite a full house with a lot of residents participating. My daughter and I joined in as did my mam.
This care home has a lot of activities for the residents and really makes an effort
to have a variety of things going on.
My mam suffers from dementia so she is probably unaware of what is happening a lot of the time but they really make sure that the dementia residents join in with everything that is going on if they want to.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C W (Daughter of Resident) published on 20 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We had a lovely evening at Orchard Mews on Feb 13th when we attended a special valentines evening arranged by the events Co- ordinator, she really had gone above and beyond arranging a three course meal with the tables and dining room beautifully decorated with hearts and flowers and place settings
creating a lovely atmosphere and the food was delicious. After the meal a singer had been arranged and we all enjoyed a lovely singalong and a little dance making some wonderful memories. A HUGE Thankyou to all at Orchard Mews for such a special occasion for residents and their families.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G L (Son of Resident) published on 3 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father's needs have been excellently managed by both management and staff, ensuring his safety and wellbeing.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Andy H (Son of Resident) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care with a kind approach. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Roy H (Sister of Resident) published on 8 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff from the manager down are friendly and approachable at all times. They have all gone over and above in enabling our sister to improve greatly in regards to her physical and mental well-being.
Her dignity and wishes are respected. A special thank you to the kitchen staff who have responded
to and understood her dirty needs. A huge big thank you to all the staff for keeping her safe and cared for when we are not there.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Abdul Q (Son of Resident) published on 4 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find my mum is well looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Florence B (Sister of Resident) published on 14 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited this home almost every day since 24th January 2024, I find it difficult to find faults.
I think I have met and talked to most of the staff who I find very friendly and who I see doing their jobs really well. This care home is very clean, tidy and well looked after. Meals are presented
beautifully and there are always assorted drinks. Rooms are really bright, warm and comfortable. Lady manager I see visiting patients regularly having conversations.
This review is my opinion.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Ann P (Daughter of Resident) published on 5 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful to the manager and all the staff at Orchard Mews for their excellent care of my dad. The home is lovely and most importantly the staff are so warm and caring, nothing we have asked for is too much trouble. The level of nursing care available has been excellent. It means so much to
know Dad is safe and well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S H (Granddaughter of Resident) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my grandad arrived at Orchard Mews Care Home, the service he has been given has been outstanding. One of the young members of staff is an absolute treasure. She has such a lovely, warm and caring attitude. The dedication she puts into caring for my grandfather is fantastic! She is always smiling
and it's great for us, as a family, to know that she is taking care of my grandfather's needs. Thank you so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alison C (Daughter of Resident) published on 11 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been here since May this year, and I am very happy with all aspects of my dad's care. The food is excellent here also. I feel I can relax knowing my dad is well cared for. He gets showers daily and is always clean and tidy. I have no concerns whatsoever and find the staff easy to talk to
regarding his care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from David D (Son of Resident) published on 27 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the level of care that my mother has received. The staff are friendly and caring. There is a good range of food provided and the environment is clean. I feel comfortable knowing that she is in their care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janet C (Daughter of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and the team are amazing, providing a caring, family environment in Orchard Mews for the residents and also families. Can't thank the manager enough for the support she gave me this month when I worried Mam wouldn't make her granddaughter's wedding day. She just sorted it, getting Mam ready
and getting her to the venue. One very happy bride. Knowing they are there to support us all means so much.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shirley B (Niece of Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been in the home for a number of years, and the staff have always done their best to make sure she is happy and well cared for.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Tracy H (Daughter of Resident) published on 5 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent personal care. Seen a great difference in my mam - a huge improvement in her speech and well-being. I can't thank the staff enough; they have gone above and beyond with her care. It's the first time in two years I've seen my mam fully clothed and in a chair watching TV. It was like getting
a bar of gold to see this, and it is down to your staff.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Helen J (Daughter of Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved to Orchard Mews last October but sadly passed away on 1st March. In the few months, he was there, he was extremely well looked after. The staff cared for him with dignity and respect. He was always clean and happy, his room clean and tidy, and his clothes were always ironed and hung up
nicely. Dad was taken out on the bus and enjoyed all the entertainment. I would like to thank the staff for making my dad's last month's happy one.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C A (Wife of Resident) published on 13 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was transferred to Orchard Mews on 07.02.23 from the hospital, where he slept most of the time, often never waking during my visits. He has many medical problems, unable to walk or speak due to Parkinsons' Disease, is doubly incontinent and needs Dialysis three times per week. The day after
being welcomed by the staff, he was dressed in his own clothes, sitting up in bed trying to talk and recognise me. The change in his was amazing. The staff have helped him to sit in a chair and even go to day rooms as he is unable to get out of bed unaided. The staff interact with him and often calls into his room just to say hello. I feel for the first time since May 22, I can relax knowing he is being well cared for by the wonderful staff at Orchard Mews.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kate J (Daughter of Resident) published on 6 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was discharged to this facility from the hospital. He was admitted as bed bound and requiring all care. He has been there less than a month, and through regular interactions, medication given on time, and TLC, he has greatly improved. He has been up in a chair, spent time in the dayroom, is able
to feed himself and recognises when he needs to go to the toilet. The improvement I have seen is amazing, and I cannot thank the staff enough for their genuinely caring nature.
Management and staff on the floor have all taken the time to listen to us, and I have seen new steps being developed in his care plan to encourage his independence.
All of the staff are friendly and helpful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rose M (Wife of Resident) published on 1 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband went into Orchard Mews in September 2022, he had been in two different care homes in the past three years but on entering Orchard Mews, he seemed to be more relaxed and settled within a couple of days of entering. I was so relieved because he has been showing signs of stress and anxiety but
that soon disappeared and he seemed more relaxed than he had been in a long time which took a lot of worry off of me. I can't praise Orchard Mews Care Home staff enough as they are all committed and caring and I knew my husband would be treated with the kindness and dignity he deserved and they provided that care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.7 (9.740)

Overview of Review Score

The Review Score of 9.7 (9.740) out of 10 for Orchard Mews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.740 for Orchard Mews Care Home is calculated as follows: ( (132 Excellents x 5) + (38 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 173 Ratings = 4.74

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Orchard Mews Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Orchard Mews Care Home

What types of Care is Orchard Mews Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Orchard Mews Care Home provide?

Palliative Care, Convalescent Care, Physiotherapy, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Orchard Mews Care Home have?

There are 39 Single Rooms.

What are the Facilities & Services at Orchard Mews Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Orchard Mews Care Home to the centre of Newcastle upon Tyne?

1.1 mile(s) as the crow flies, distance by road may be significantly further.