Orchard Mews Care Home

Bentinck Road, Benwell, Newcastle upon Tyne NE4 6UX
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9.7 104 Reviews
  • Orchard Mews Care Home, Newcastle upon Tyne
Orchard Mews Care Home, located in the popular area of Benwell, provides personalised residential, nursing and dementia care to older people.

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, hair salon, pub and wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

Orchard Mews boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor.

The professional care team at Orchard Mews takes the time to learn about each resident’s individual hobbies and interests, helping them to lead an active and fulfilling life. In addition to the range of activities available, residents are also supported to take an active role in the Benwell community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Orchard Mews to deliver the kindest possible care, supporting residents to lead their best possible life.

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Care Provided by Orchard Mews Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Claire Harrop (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Orchard Mews Care Home Reviews (104)

Total of 104, showing 21-40
9.7

Orchard Mews Care Home has a Review Score of 9.7 (9.740) out of 10, based on 15 reviews in the last 2 years. Over all time Orchard Mews Care Home has 104 reviews.

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Review from Paula B (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Orchard Mews is an excellent care home. The care given to my father is wonderful. I am so grateful that the staff go the extra mile to care for Dad. Thank you!

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Review from Margaret R (Sister of Resident) published on 27 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am so grateful to all the management and staff at Orchard Mews Care Home for their care and kindness towards all the patients and also for keeping the family up to date with all the latest information that is going on at Orchard Mews. Our sincere thanks to all.

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Review from Karen L (Daughter of Resident) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Orchard Mews are the finest care team. They give my mam the highest quality of care, patience and friendships. They are an extension of our family and give us great peace of mind that Mam is in their care.
Today, when I visited, I was in awe at the fantastic job the staff had done with
regard to her room.
Mam is blind, so she can be a bit messy, but her room today had, had a deep clean, and it was immaculate, even in her drawers and wardrobe. I hope when I need to go into residential care, it has the same high standards and quality of care that my mother receives.

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Review from Barry M (Son of Resident) published on 6 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home did a great job of the Christmas decrotation; it felt just like home. The two ladies on Xmas morning were absolutely wonderful. Mam looked great, and I am sure she had a wonderful day. Thank you to everyone at Orchard Mews.

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Review from Amanda C (Daughter of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Orchard Mews looked after our Mum from June 2021 until her death in September 2022.
The care she received during her time at Orchard Mews was second to none. The staff who looked after her were amazing.
Towards the end of Mum's life she was treated with such dignity, respect and love.
The team at
this home are led from the top by a devoted care home manager. The values she holds are passed down to her staff and its so evident that they really care about the people they look after.
In the last days of Mum's life we, as a family, were supported and looked after so well too.
We cannot thank them enough for their care, support and love to our Mum and ourselves.

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Review from Lynn C (Daughter of Resident) published on 22 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam recently passed away after spending the last two years of her life in Orchard Mews. Right from the start, we just knew she was in the right place - it was;t a care home, it was her home.
These few words aren't and never will be enough to try and describe how grateful we were for her care right
up to the very end. Every member of staff says they are just doing their jobs! That's rubbish! They all go above and beyond just doing their jobs! We can never thank them enough. The team at Orchard are second to none.

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Review from G B (Daughter of Resident) published on 21 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and the team have been fantastic settling my mother into her new residence. The place is spotlessly clean staff seem happy.
Although I know my mum is keen to get out on activities the manager is really trying to make this happen. So far so good at Orchard Mews and I really hope my mum
can enjoy her new home.

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Review from Sarah R (Daughter of Resident) published on 1 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a care home that really does care. Each resident is treated as an individual, and every member of staff, from the manager down, is excellent at meeting the needs and caring for all. The home has a lovely, friendly feel, much laughter. After bad experiences elsewhere, our family now knows that
our mum is loved and cared for as she deserves.

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Review from Jennifer R (Granddaughter of Resident) published on 23 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care that your loved one is given when they are dying is as important as when they are healthy and enjoying life. My nana was not in the care of the home for very long when she needed end of life care. The respect and genuine understanding of the manager and her team for what my nana needed, and
also what we needed, during this time was amazing and helped us through the most difficult of times. This is a home ran by a team that is both highly professional but also very human. I wish my nana had longer living at this wonderful home. I am so grateful that she was able to spend her last days being looked after here with her family beside her.

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Review from A S (Daughter of Resident) published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care Orchard Mews Care Home for my Mum and Dad is wonderful. Lovely staff - I feel my parents are all in good hands.

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Review from Jacqueline H (Friend of Resident) published on 6 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been in Orchard Mews Care Home, coming up to 4 years. Staff and management are very friendly and approachable if you have any concerns they are willing to help you. The home itself is lovely and clean. I would recommend this care home. Food is lovely.

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Review from Richard G (Brother of Resident) published on 2 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whenever I have contacted the staff at the care home I have found them friendly, helpful and very efficient. My brother received every care that could be provided and I believe he was very happy with that care.

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Review from Paula D (Daughter of Resident) published on 29 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Man is very happy all the staff are very friendly and caring.

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Review from P A (Friend of Resident) published on 24 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Met by friendly, helpful staff, making you feel welcome.

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Review from Andrew B (Son of Resident) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very kind and considerate, helpful and conscientious. I hope they're well paid.

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Review from Kevin B (Son of Resident) published on 1 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

At this moment in time due to the pandemic that we are all living with, it is difficult to give a full review of Orchard Mews, because we as family members are not allowed into the building. But what I can say is that my mother started her stay at Orchard Mews at the beginning of June 2021, she was
introduced to and made welcome by the staff and managers straight away, shown around and saw a room that was available to her. This put her at ease and made her transition into care as helpful and painless as possible. After having to quarantine for two weeks my mam has said that she is happy to be there, which give us as family, peace of mind that she is being looked after.

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Review from G J (Daughter of Resident) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam has just moved into palliative care, and the staff could not be nicer or more helpful. They are very fond of my mam and have gone out of their way to make sure she is comfortable, and we are well informed at every step.

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Review from Colin D (Son-in-law of Resident) published on 18 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law was discharged into Orchard Mews following a long hospital admission. The staff have been fantastic, they have been very supportive throughout. The manager has gone above and beyond to help my mother in law settle in. All of the staff have been very caring, supportive and professional.
The nursing assistants have also been fantastic. The staff are amazing and very caring throughout.

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Review from J D (Daughter of Resident) published on 18 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was discharged from hospital to Orchard Mews Care Home as Covid-19 had caused havoc with her health and left her unable to care for herself, needing 24-hour care. The staff have been excellent, the manager could not do enough to ensure mum settled safely into her new home, she has been continuously
been very supportive- staying above her leaving time on several occasions when mom was unwell. The entire care home has been fantastic- very caring and supportive with mum and our entire family. Massive thank you to the manager and her carers.

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Review from Ann B (Daughter of Resident) published on 19 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to Orchard Mews on 13/04/2021 to visit my mam, we had a lovely time we sat in the sunshine for 45 mins and my mam thought it was wonderful as she had not been outside for over a year. The staff at Orchard Mews are so incredible for they have gone beyond their duties for the residents. From the
Manager to all the staff I think they are great we are going to visit our mam on 20/04/2021 outside and we can't wait as it been a long time since all three of us have been together. Now just waiting until we can take her out for the day. Once again I must say we are so happy with the staff I would recommend this home to anyone.

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Current Review Score: 9.7 (9.740)

Overview of Review Score

The Review Score of 9.7 (9.740) out of 10 for Orchard Mews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.740 for Orchard Mews Care Home is calculated as follows: ( (132 Excellents x 5) + (38 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 173 Ratings = 4.74

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Orchard Mews Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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