Orchard Mews Care Home

Bentinck Road, Benwell, Newcastle upon Tyne NE4 6UX
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9.7 104 Reviews
  • Orchard Mews Care Home, Newcastle upon Tyne
Orchard Mews Care Home, located in the popular area of Benwell, provides personalised residential, nursing and dementia care to older people.

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, hair salon, pub and wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

Orchard Mews boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor.

The professional care team at Orchard Mews takes the time to learn about each resident’s individual hobbies and interests, helping them to lead an active and fulfilling life. In addition to the range of activities available, residents are also supported to take an active role in the Benwell community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Orchard Mews to deliver the kindest possible care, supporting residents to lead their best possible life.

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Care Provided by Orchard Mews Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Claire Harrop (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Orchard Mews Care Home Reviews (104)

Total of 104, showing 61-80
9.7

Orchard Mews Care Home has a Review Score of 9.7 (9.740) out of 10, based on 15 reviews in the last 2 years. Over all time Orchard Mews Care Home has 104 reviews.

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Review from Norman F (Friend of Resident) published on 27 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited first time 3/3/20 my friend. Staff very nice, polite, caring people. Home lovely tidy. I'd recommend it to anyone who needs care full time.

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Review from Elaine C (Daughter of Resident) published on 26 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mam has lived at Orchard Mews for almost 6 years and has been very happy there. From walking in the door you are always made to feel very welcome it feels like home, the staff are friendly they always offer tea and a catch-up, they know about our families and lives and are interested in every part
of the residents care. Mam has excellent care every single day, one day I was thanking her carer for everything she does and her reply was amazing she said: " I take care of your Mam as if she was my own Mam" I left with tears in my eyes but knowing my Mam was in the right place! Last weekend was Mother's Day, we were unable to visit due to the COVID-19 virus and the staff sent a lovely photo of Mam surrounded by the flowers, chocolates and cards that we'd sent saying don't worry I'm having a lovely day! They go the extra mile in providing excellent care in a very warm and caring setting, so a home from home.

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Review from H R (Resident) published on 18 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have lived here for three years due to a stroke I had. I can't do many things for myself and rely on the staff to look after me, which they do without question. They are kind and considerate and are always there when you need them.

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Review from J C (Partner of Resident) published on 10 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I did not want my partner to come into care but I could not manage at home. However, I am totally satisfied with the care my partner receives. And most of all he seems very content.

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Review from S T (Friend of Resident) published on 27 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been well cared for and all his health care and social needs met since he has lived at Orchard Mews. The staff are all very pleasant and welcoming and will try their hardest to accommodate my friend's needs and wishes. I am also made welcome every time I visit. My questions are answered
to the best of their ability.

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Review from H B (Niece of Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always met with a warm welcome.
Throughout the time my aunt lived in Orchard Mews, she was happy, comfortable and enjoyed the many activities she was involved in.
The staff have always been attentive, friendly and caring, ensuring comfort and dignity in her last days.
The level of care she received
was excellent.

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Review from L H (Daughter of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been in the home now for over a year and she still likes it. The home is always clean and tidy, the staff are very helpful with all the need for my mam can come and visit at any time and if we cannot make it if we were unwell, they let her know. We feel that she is safe and well looked after
and part of the home's family.

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Review from L E (Daughter of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Orchard Mews 6 months now. I find the staff to be very friendly and willing to help. My mother has settled very well and the care staff are great in dealing with her, as her dementia is quite advanced. I would recommend this care home to my friends and family.

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Review from Angie S (Daughter of Resident) published on 13 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I chose this home because it has a nice homely atmosphere, partly due to the smaller size perhaps. The Wellbeing co-ordinator has settled in really quickly and is doing a marvellous job, which is great as it is such a key role. Not just the carers, but all of the staff who work here are very caring
and friendly regardless of their duties. My last visit to see my mother coincided with an armchair exercise class which took place in the lounge, so I obviously joined in. The man that comes to do the exercises classes made it great fun with his banter and he had a good selection of music from times gone by, which made it more interesting for the residents as I believe that music is very good at sparking memories. I participated just to be sociable, as I naively thought armchair exercises are hardly challenging, are they? Surprisingly though, the next day I could feel the effect in my legs, as the muscles were feeling a little stiff. I think this either means that you shouldn’t judge a book by its cover or that I urgently need to join a gym.

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Review from Linda N (Friend of Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have personally found Orchard Mews care home to be excellent. The staff are always polite. Each time I come to visit my ex-partner, the staff take the time to ask, for example, if I would like a cup of tea. The office is also available to give feedback about the resident and how he is doing. The nurse
who knows the resident is always available to talk to.

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Review from Derek C (Relative of Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with the service. Clean, good care standards. Happy with the care staff.

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Review from David S (Brother of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always welcoming and helpful. The new activities officer always has something for residents to do and will always let family members join in if wanted. My sister is very happy here.

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Review from Donna W (Granddaughter of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and support. Very friendly, professional staff. Lovely, clean facilities with lovely garden views. Would recommend this home to family and friends any time. Thanks to all the staff for all that you do daily.

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Review from Beverley F (Daughter of Resident) published on 15 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad was a resident here. He was happy which made me happy. The staff were fantastic with my Dad. They took good care of him. I couldn't fault them. Even to the end of my Dad's life, the staff took time and extra time to make sure we were taken care of too. I give 100% to everyone that made time and
effort to make sure my Dad's last day was comfortable and respectful. My Dad passed away in the place that we called his home. Thank you all.

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Review from L A (Friend of Resident) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is well run with good staff and an excellent manager. All the resident's needs are well organised and everyone is well looked after.

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Review from Kathryn A (Daughter of Resident) published on 11 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in this nursing home for eleven days and I can not fault anything. She was treated with respect and dignity. The staff were efficient and always helpful. Very friendly and lovely with my mother. Management was informative and wanted everything to be nice for my mother. It was clean, comfortable
and secure. Very happy with everything.

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Review from Heather C (Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care perfect. Staff great, very friendly always listen if I have a query or a problem, they soon put me right.

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Review from Iris R (Sister of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service - I have no complaints, only praise for the staff etc and conditions.
Many thanks for care and attention.

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Review from Sophie M (Granddaughter of Resident) published on 27 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana seems very happy here and the staff are all lovely.

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Review from Georgina L (Daughter-in-law of Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely atmosphere and setting. My mother-in-law has never looked better. Lovely staff.
I am happy she is getting amazing care.
My mother-in-law is a kind lady and deserves happiness.

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Current Review Score: 9.7 (9.740)

Overview of Review Score

The Review Score of 9.7 (9.740) out of 10 for Orchard Mews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.740 for Orchard Mews Care Home is calculated as follows: ( (132 Excellents x 5) + (38 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 173 Ratings = 4.74

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Orchard Mews Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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