Orchard Mews Care Home

Bentinck Road, Benwell, Newcastle upon Tyne NE4 6UX
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9.7 104 Reviews
Orchard Mews Care Home, located in the popular area of Benwell, provides personalised residential, nursing and dementia care to older people.

The friendly and comfortable home offers a place for residents to relax, unwind and socialise with friends and family. This home offers lovely en-suite bedrooms, hair salon, pub and wellbeing programme which helps residents to maintain their hobbies, learn new hobbies and to have opportunities to engage with the local community.

Orchard Mews boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents, or family and friends. The catering team prides itself on ensuring that each meal is an enjoyable and heart-warming experience for every resident and visitor.

The professional care team at Orchard Mews takes the time to learn about each resident’s individual hobbies and interests, helping them to lead an active and fulfilling life. In addition to the range of activities available, residents are also supported to take an active role in the Benwell community, from building relationships with neighbours in local community groups and schools, to arranging sightseeing trips in the local area.

Each member of the professional care team is there to help you or your loved one settle into the home. With a wealth of knowledge and experience in the care sector, the friendly home manager leads the team at Orchard Mews to deliver the kindest possible care, supporting residents to lead their best possible life.
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Care Provided by Orchard Mews Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Nursing Care
  • For a maximum of 39 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Huntington's Disease
  • Motor Neurone Disease
  • Multiple Sclerosis
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Claire Harrop (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (39)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2007

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Orchard Mews Care Home Reviews (104)

Total of 104, showing 81-100
9.7

Orchard Mews Care Home has a Review Score of 9.7 (9.740) out of 10, based on 15 reviews in the last 2 years. Over all time Orchard Mews Care Home has 104 reviews.

Overall Experience

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  • 20
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Date Published

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Review from Nathan L (Grandson of Resident) published on 9 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff and great level of care.

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Review from Geoffrey L (Son of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family have been extremely happy with the care our mother has received. Staff are always cheerful. Very helpful and genuine care for their patients. Our mother needs a comprehensive care package and during her time at the nursing home staff have never failed her or indeed the family as they regularly
update on her condition as appropriate.

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Review from R R (Brother of Resident) published on 5 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A good relationship with all the staff who do everything they can to make my brother's stay as comfortable as possible.
He is not the easiest person to deal with but they deal with him in a dignified and caring manner.
Praise for the management for dealing with one problem which arose in a caring
way.
All the staff listen to any concerns I have and deal with them promptly.
The kitchen staff have been fantastic in helping with his diet as he is a fussy eater.

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Review from Dawn L (Daughter of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff very helpful and friendly, Mam feels very safe here. She enjoys the food and can't resist emptying her plate. Staff are very helpful towards showering Mam as she can't do it herself. She has settled in very quickly.
The patio areas are lovely to sit out on a nice day.

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Review from Diane C (Daughter of Resident) published on 16 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam settled in well. Great staff and manager. Room lovely and food. Safe, lovely garden.

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Review from Patricia C (Resident) published on 9 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found this place a friendly clean and all staff very willing to help in any way they can.

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Review from Sharron S (Daughter of Resident) published on 23 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the way my mum is looked after. Cannot praise nursing and care staff enough.

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Review from A W (Resident) published on 7 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to stay here.

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Review from C G (Daughter of Resident) published on 7 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The level of care is excellent. My mum has been here since January 2018 and the staff are very attentive to the resident's needs.

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Review from Paul Y (Son of Resident) published on 2 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleasant atmosphere, all staff very friendly and caring.

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Review from Sharron S (Daughter of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my mum today at tea time. I was greeted by friendly, cheerful staff. My mum was clean, tidy and comfortable. I was able to assist her with eating her soup and pudding which makes me feel a connection with her as she no longer knows or remembers me. I have missed quite a few weeks of visiting
due to various health issues of my own but knowing that my mum and is being well cared for, with genuine compassion, was a great help and relief.

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Review from R H (Husband of Resident) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wife has Paranoid Schizophrenia which is different to most of the residents (who predominantly have Alzheimer's) and she finds it difficult to relate and talk to others so she tends to isolate herself. Although food seems to be acceptable, she often says it is "rubbish" which may be due to her mental
and physical (lack of teeth) condition.

Reply from Clare Sheehan, Care Advisor at Orchard Mews Care Home

Thank you for your review.
We actively seek feedback from our residents regarding food quality and the menu choices available at Orchard Mews. As you will appreciate it is difficult to accommodate every individual resident choice, however, our chef records resident’s feedback following every meal to assist to determine popular choices and to enable changes to be made to the menu which includes softer foods and modified diets. The menus are nutritionally balanced and are refreshed with the four seasons of the year and the new winter menu is proving to be popular with our residents. We will continue to review the menus and discuss the food quality with our residents in meetings and during resident of the day reviews.


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Review from David W (Son of Resident) published on 8 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mam has been a resident at Orchard Mews, I have had no issues or problems with the management or staff. They are all excellent and professional in the jobs that they perform and undertake.

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Review from Robert F (Grandson of Resident) published on 6 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care is good, residents are well looked after and the home is clean and friendly. The staff are hardworking and attentive.

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Review from C F (Relative of Resident) published on 6 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care is good, residents are happy.

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Review from Jayne T (Daughter of Resident) published on 29 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident for 4 years. Her care has been exceptional from the very first day. The staff are incredible, caring, loving, supportive and nothing is too much effort. They treat not only my mum with love and dignity, but every other resident is given the same attention.
As a family, we
simply wouldn't change a thing. Knowing that my beautiful mum is safe and her every need is taken care of is everything that a daughter could ever want. Thank you.

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Review from Sarah L (Granddaughter of Resident) published on 22 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Upon entering Orchard, myself, my mum and 2 daughters were greeted with a very warm welcome. Staff immediately began to tell me about my Grandma and how she was before, showing us to her room. We were very impressed with the staff, my Grandma's bedroom and general ambience in the home. We were offered
a cup of tea and were brought a lovely slice of cake.

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Review from J M (Daughter of Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I picked this place as it's the best. The staff are polite and friendly. People are good and friendly too.

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Review from Pamela H (Daughter of Resident) published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been so very well looked after since coming to this home in 2013. Every member of staff has been so kind, thoughtful and helpful. Nothing has ever been too much trouble for them. It has been a very good home for Mum.

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Review from Eileen M (Niece of Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment our uncle moved into Orchard Mews he was well cared for, the staff reacted immediately if he seemed unwell, his appearance improved, he put weight on and was generally very happy in himself. The rooms and building are maintained really well which makes it a pleasure to visit. My uncle's
room and bed were always clean and tidy. Staff constantly popped in to check and chat to him. Lovely food is prepared and a special cake made for his birthday. He passed away with dignity, well cared for and comfortable. We couldn't ask for more.

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Current Review Score: 9.7 (9.740)

Overview of Review Score

The Review Score of 9.7 (9.740) out of 10 for Orchard Mews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.740 for Orchard Mews Care Home is calculated as follows: ( (132 Excellents x 5) + (38 Goods x 4) + (2 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 173 Ratings = 4.74

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Orchard Mews Care Home is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 39 registered maximum number of service users is 7.8, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Sep 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

Top 20 Large Care Home Groups 2023

Recipient: HC-One

Date: Tuesday 28 Feb 2023 More details

Top 20 Large Care Home Groups 2020

Recipient: HC-One

Date: Friday 28 Feb 2020 More details

Top 20 Large Care Home Groups 2019

Recipient: HC-One

Date: Thursday 28 Feb 2019 More details

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