Philip Cussins House

33/35 Linden Road, Gosforth, Newcastle upon Tyne NE3 4EY
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9.8 75 Reviews
  • Philip Cussins House, Newcastle upon Tyne
Philip Cussins House in Newcastle-Upon-Tyne is a care home that gives everyone the chance to have a relaxing and entertaining home.

Residents can enjoy days out to the coast, the theatre and can get involved in exchange visits to other care homes. They can do craft work or hear local school children chat and even sing to them.

The care home's chef prepares menus that are varied and delicious while also respecting individual dietary requirements.

Some residents, who are fit and well enough, choose to use the care home like a hotel and come and go as they please.

Residents can visit the library, attend film shows, do gentle yoga and attend Desert Island Discs where interesting people tell their life story and bring some of their favourite music.

Philip Cussins House welcomes new clients, their families and friends to meet its staff, chat to residents and talk to the volunteers who organise activities.

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Care Provided by Philip Cussins House

  • Type of Service
    • Residential Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 26 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Owner
  • Philip Cussins House
  • Person in charge
  • Margaret Lemon (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (18)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2011

Funding & Fees Guide for Philip Cussins House

  • Weekly Charges per Person
    • Self-Funded Residential Care £846 – £921
  • (these prices are only a guideline, please contact Philip Cussins House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Philip Cussins House Reviews (75)

Total of 75, showing 1-20
9.8

Philip Cussins House has a Review Score of 9.8 (9.810) out of 10, based on 33 reviews in the last 2 years. Over all time Philip Cussins House has 75 reviews.

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Review from A R (Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came here after a stay in hospital with acute pancreatitis. I looked and felt awful. The care I have received has been wonderful. The staff are all amazing, really kind and thoughtful. The food is wonderful I have gained weight and look and feel so much better. The room is clean and bright and there
is plenty of cupboard and drawer space. My visitors all say how well I look now. The staff arranged to have a visit from the GP too, The ladies at my table were lovely, cheerful, intelligent and friendly. Entertainment and activities are well arranged The home is excellent in every way. I am almost sorry to be going home!

Reply from Margaret Lemon, Manager at Philip Cussins House

We are delighted that you have gained weight and feeling much better after your hospital admission. you are always very kind to our staff and other residents. You are welcome back to stay at any time.


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Review from J S (Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like living at PCH because it's very nice and everybody is nice. We go on weekly bus trips.

Reply from Margaret Lemon, Manager at Philip Cussins House

I am glad you enjoy the weekly bus trips, and our care home is nice.


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Review from G W (Resident) published on 12 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very comfortable home.
Friendly. Lots to do and days out.

Reply from Margaret Lemon, Manager at Philip Cussins House

we are very please you have lots to do, and our care home is comfortable and friendly.


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Review from Ed W (Son of Resident) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad moved into PC House in December and has settled in really well to a wonderful, homely, caring environment.
The staff are simply exceptional and care for the residents in a genuine and thoughtful manner.
My Dad really enjoys the food, the company and the large range of in-house activities
and trips out. He's settled, safe and happy which is all we can ask for.

Reply from Margaret Lemon, Manager at Philip Cussins House

We are so pleased that your Dad enjoys the food and the varied range of activities that are provided. Dad is such a character and has settled in very well. Thank you for kind comments.


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Review from A R (Resident) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have decided that I can no longer live safely on my own and Philip Cussins House has proved as an ideal solution to my problem. The staff are very caring without being fussy or controlling, and consequently, the atmosphere in here is very pleasant indeed. The food is excellent. Activities are provided
and also trips out into this beautiful countryside. I think that I have been very lucky to have been accepted into Philip Cussins House.

Reply from Margaret Lemon, Manager at Philip Cussins House

We are delighted with your lovely review thank you. And that you enjoy the food and the activities we offer to all residents.


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Review from C S (Daughter of Resident) published on 31 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam is going from strength to strength since becoming a resident in Philip Cussins House. Her mobility is much improved. She enjoys outings and mealtimes and special events. She enjoys chatting with other residents and to family during visits. The standard of care and consistency of staff is excellent
with many staff members having worked here for 5 years. Thank you.

Reply from Margaret Lemon, Manager at Philip Cussins House

We are delighted that your mam is going from strength to strength. We aim to keep all residents busy with various activities. Thank you for your kind review.


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Review from Muriel D (Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was brought here following advice after a fall at home and given a single room. I have been very comfortable and fed extremely well. The staff throughout are charming with a delightful sense of humour, making day by day living enjoyable. Problems which may arise are dealt with in a sensible way, making
day by day living very pleasant with staff and fellow guests. It is good to hear laughter from time to time.

Reply from Margaret Lemon, Manager at Philip Cussins House

We are delighted that you are happy, you are comfortable, and are fed well. Glad our staff makes your day enjoyable. You are a lovely lady.


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Review from A R (Daughter of Resident) published on 22 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mothers care at Philip Cussins House has been absolutely exemplary. The staff are outstanding and every effort is made to create a real home rather than an institution. The food is excellent and varied, and residents enjoy a wide range of activities and outings. Moving to PCH has improved her physical
and mental health and I would recommend this care home very highly.

Reply from Margaret Lemon, Manager at Philip Cussins House

We are delighted that your mum has settled into our care home, she is a pleasure. And has made good relationships with both staff and residents.


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Review from Paireac B (Son of Resident) published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the home very clean and tidy and the staff very happy and welcoming.

Reply from Margaret Lemon, Manager at Philip Cussins House

Thank you for your comments. I hope your mum is happy and settled in her new environment.


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Review from Saran B (Daughter of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived at the home since the end of May 2024. She has settled well. The staff are excellent, caring and friendly. They treat my mother with dignity and care and are always kind to our family too. They encourage Mam to be independent as far as she can. Her mobility has improved which is
really important. I can't praise this home enough.

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Review from S W (Resident) assisted by family/friend published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just spent five weeks in respite care at Philip Cussins House. This was my second respite stay and there is nowhere else I'd want to stay. I cannot fault any aspect of the care given. The staff are so friendly, willing, hardworking and patient. Nothing is too much trouble and they are all so
happy in their work. I have an open invitation to drop in anytime I'm passing, and I will!

Reply from Margaret Lemon, Manager at Philip Cussins House

We would be delighted for you to come for a return stay, or even a cup of tea and a chat. Always a pleasure to accommodate you.


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Review from S W (Daughter of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Philip Cussins House is the most caring and friendly of residential homes. My mother had no hesitation in requesting a respite care stay following hospitalisation, after a previous stay last year. She was welcomed back like a long-lost friend and made to feel very much at home, with good food, a lively
atmosphere and plenty of people to chat a laugh with, the days fly by. The staff really cannot do enough for all their residents.

Reply from Margaret Lemon, Manager at Philip Cussins House

Thank you very much for your lovely kind review; it was a pleasure to look after your mother. We would accommodate your mother at any time to have her stay for respite. Lovely lady.


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Review from David L (Son of Resident) published on 20 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and kindness shown by the staff to residents is wonderful. The food is always first class. The home is cleaned and well-maintained but is starting to look a little tired. I feel there are very few activities to stimulate residents other than the occasional Bingo and Dominoes. Guest speakers
or debates amongst residents would be good. I feel also that the outside area could be made nicer for residents when the weather is good.

Reply from Margaret Lemon, Manager at Philip Cussins House

Thank you for your comments, we do provide varied activities - we have Art and crafts sessions twice per week. Weekly bus trips, weekly keep fit sessions. Birthday parties are held once per month. The local nursery children visit. So we have lots of varied activities for those who would like to participate. We recently had the roof maintained and this is now completed, the gardener will now keep the garden maintained. We take all comments on board.


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Review from N L (Son of Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am amazed at the care, concern, positive atmosphere and deep concern shown by all carers and especially the managers.

Reply from Margaret Lemon, Manager at Philip Cussins House

Thank you for your kind comments. We appreciate lovely feedback.


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Review from K A (Resident) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I enjoy the bus trips and walking out. I am happy here.

Reply from Margaret Lemon, Manager at Philip Cussins House

We are happy that you enjoy the bus trips and that you are happy.


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Review from F B (Daughter of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been accompanying my mother to the home and picking her up for 2-3 weeks. I spend up to an hour or so each time. In all that time, I have not once heard an impatient word from any staff member and only observed calm, caring and pleasant interaction between the staff and the residents. The rooms
are all clean, neat and well-kept at all times and any request has been responded to quickly, efficiently and in a friendly way. It's a warm, homely environment!

Reply from Margaret Lemon, Manager at Philip Cussins House

We are so pleased with this lovely feedback, thank you.


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Review from Steph M (Resident) published on 12 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was in here for respite care after a major operation before returning home and receiving excellent care and support and was very grateful for the help.

Reply from Margaret Lemon, Manager at Philip Cussins House

I thank you for your kind review and hope you are now recovered from your operation.


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Review from Nikki G (Daughter of Resident) published on 9 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Philip Cussins House for several years. She was very contented there. The staff were caring and built strong relationships with the residents. For over two months, at end of life, my mother was unable to get out of bed. The staff looked after her incredibly well, ensuring that she was
comfortable and hydrated. We couldn't fault the care she received and would highly recommend PC House.

Reply from Margaret Lemon, Manager at Philip Cussins House

We hope that you had comfort that we could look after your mum at the end of her life and we managed to provide the care and support at Philip Cussins house. Very true that the staff built strong relationships with the residents. Thank you.


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Review from Peter M (Resident) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caring and supportive.

Reply from Margaret Lemon, Manager at Philip Cussins House

We were happy to provide respite care to you, and we are happy to provide this service if required in the future.


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Review from W K (Husband of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the management and staff enough for the improvement in my wife's condition since moving into Philip Cussins House. They looked after her so well that she was able to move into our home within a couple of months. The friendly, efficient and expert attention provided for her disorder is
highly recommended. The quality of food is also plentiful and served in the comfortable facilities. We would highly recommend this home for both residents and permanent care.

Reply from Margaret Lemon, Manager at Philip Cussins House

We are delighted that your wife has made good progress to enable her to go home after her respite stay. And you were both happy the care and attention given by all staff.


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Current Review Score: 9.8 (9.810)

Overview of Review Score

The Review Score of 9.8 (9.810) out of 10 for Philip Cussins House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.810 for Philip Cussins House is calculated as follows: ( (328 Excellents x 5) + (48 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 389 Ratings = 4.81

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Philip Cussins House is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Frequently Asked Questions about Philip Cussins House

What types of Care is Philip Cussins House registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Philip Cussins House provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does Philip Cussins House have?

There are 18 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Philip Cussins House?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Philip Cussins House to the centre of Newcastle upon Tyne?

2.2 mile(s) as the crow flies, distance by road may be significantly further.