Review from Trevor L (Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience

I came to Philip Cussins House quite distressed the hospital had discharged me following a very serious illness.
I had had respite care on an earlier occasion.
Here I am now just 2 days in (I propose to be here for 2 weeks).
Comfort and support, kindness and attention beyond compare.

Reply from Margaret Lemon, Manager at Philip Cussins House

We are so pleased you have improved with your health, and that we could accommodate you.
We aim to provide high service to each individual. Thank you.

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Review from P G (Friend of Resident) published on 11 July 2023
Submitted via Postal Card • Report

Overall Experience

My friend was residing in assisted living accommodation where she has been for a number of years. She is in her 70's and is quite childlike in her ways which some residents found irritating and had started to bully her. Her support at this place went on holiday for 2 weeks, I had agreed to call during

this period and on her first day 'alone' my friend was scared. I asked Philip Cussins House to come and assess her for respite. The manager came immediately and my friend moved in the same day. The staff were so welcoming it made me cry with gratitude. She is now a permanent resident and loves everything about the place and says she feels happy and safe.

Reply from Margaret Lemon, Manager at Philip Cussins House

We are so happy that your friend is happy and safe, and now a permanent placement.
Thank you for supporting your friend.

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Review from Helen D (Friend of Resident) published on 26 June 2023
Submitted via Postal Card • Report

Overall Experience

My experience of Philip Cussins House.
I go regularly to visit a dear friend and have got very good knowledge of all the hard work that is put into the care and welfare of all the residents. It's almost amazing how it all comes together and the staff work so hard to make it a happy place.

Reply from Margaret Lemon, Manager at Philip Cussins House

Thank you for your lovely review, and that we appreciate feedback and comments.

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Review from Bernice M (Friend of Resident) published on 19 June 2023
Submitted via Postal Card • Report

Overall Experience

We had a very nice visit and I'm hoping my husband will also come with me as they went to school together.

Reply from Margaret Lemon, Manager at Philip Cussins House

We are happy that we can accommodate your visits and are grateful that you keep in regular contact with the residents.

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Review from B N (Friend of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience

I have been visiting this care home for many years and have always been delighted at the care of residents, the food provided and the activities organised by the management and staff.

Reply from Margaret Lemon, Manager at Philip Cussins House

Thank you for your kind review, and your many years of visiting our care home.

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Review from A T (Wife of Resident) published on 21 May 2023
Submitted via Postal Card • Report

Overall Experience

The care home was a warm and friendly place. The carers, office staff and district nurses were all very kind and approachable and answered any questions that I had at the time.
My husband was there for a week for respite care, he was well looked after and will not hesitate in using the care home again

in the future.

Reply from Margaret Lemon, Manager at Philip Cussins House

Thank you for your review; we hope to accommodate you again soon if you require respite care in the future.

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Review from D S (Resident) published on 19 May 2023
Submitted via Postal Card • Report

Overall Experience

I have lived here for one year. I am very happy here. The girls are very kind and look after me so well.
I enjoy going out on our weekly trips and enjoy the scenery and the fellowship of my fellow residents.
We are subjected to lots of different things and have plenty of varied activities during our

days. We are engaged lots of varied activities to keep us entertained and engaged.

Reply from Margaret Lemon, Manager at Philip Cussins House

We are so happy that you can join in our varied activities, daily and enjoy our weekly outings.

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Review from Winnie L (Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience

This is a lovely happy home, a great place.
Staff nice, food great.

Reply from Margaret Lemon, Manager at Philip Cussins House

We are very pleased that we have a happy home, and the staff are nice, and the food is great.

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Review from Beryl S (Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience

The staff have been very understanding in giving me help when I feel I'm not coping well, also time to pull myself together and continue the task in hand. I know I am not as fast as I was normally but I am determined to do what I can.

Reply from Margaret Lemon, Manager at Philip Cussins House

We are glad you have been given the help and support you need and that you are happy and decided to make this a permanent placement.

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Review from M W (Daughter of Resident) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience

My father was in Philip Cussins House from February 2019 until his recent death and my mum chose to go there. They felt happy and secure. The staff are excellent and take real care of the resident's every need. My mum has been well supported since my father's death.

Reply from Margaret Lemon, Manager at Philip Cussins House

We are sorry for the loss of your father, lovely gentleman. We hope your mum feels supported. We provide care for everyone's personal needs. Thank you.

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Review from Ann D (Wife of Resident) published on 5 May 2023
Submitted via Postal Card • Report

Overall Experience

My husband enjoyed his stay at Philip Cussins House, quite happy to go again. Everyone was kind and helpful and the food was excellent.
The staff were wonderful with him (he has dementia), I couldn't fault any of them - they spoilt him!

Reply from Margaret Lemon, Manager at Philip Cussins House

We are glad we can accommodate respite for your husband and he enjoyed his stay.

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Review from Isobel W (Wife of Resident) published on 17 April 2023
Submitted via Postal Card • Report

Overall Experience

I find the care given by the staff to be excellent and find them very friendly and helpful.
I might suggest more musical recitals especially classical. Overall, Philip Cussins is a wonderful care home.

Reply from Margaret Lemon, Manager at Philip Cussins House

Thank you for this review, we take all comments on board and always look into new ideas for activities/events. We are happy to comply and accommodate as much as possible.

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Review from Sharon R (Daughter of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience

I have always found the staff to be very attentive, caring and supportive. My father settled in to Phillip Cussins House easily and gets on well with the staff. The facilities are excellent, as is the standard of cleanliness and maintenance across the house. Dad appreciates the care he receives from

all the staff, no request is too much trouble. All in all, a warm, caring home with amazing staff.

Reply from Margaret Lemon, Manager at Philip Cussins House

Thank you Sharon for your kind review, I am happy that Dad has settled into our care home. It is a pleasure to accommodate and provide care and attention to your father and other residents.

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Review from Brenda R (Resident) published on 16 February 2023
Submitted via Postal Card • Report

Overall Experience

I love going out and about.
The meals are lovely.
I am very happy.

Reply from Margaret Lemon, Manager at Philip Cussins House

I am glad you enjoy the meals provided and the opportunity to get out as often as possible.

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Review from S W (Daughter of Resident) published on 10 February 2023
Submitted via Website • Report

Overall Experience

My mother has been a resident at Philip Cussins House for just over a year, and she has thrived with the great care and attention she has received. The staff go above and beyond to organise activities, events and outings. Great fun. Social times for all. Thank you.

Reply from Margaret Lemon, Manager at Philip Cussins House

I am so glad we can provide care for each and every resident, and that we give all a chance to participate in our daily activities. Your mother really enjoys all the outings.

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Review from C H (Daughter of Resident) published on 31 January 2023
Submitted via Website • Report

Overall Experience

The care my mum has received over the last 3 years has been of a high standard. She has complex issues and can be difficult at times but they manage her with respect and dignity.
The home also does a vast array of activities for the clients from games, arts and crafts, celebrating religious days and

having singers to entertain them to name but a few. Often they have days out to visit various places.
I have also had a lot of support from the manager and staff when recently applying for Continuous NHS funding, nothing was too much for them.

Reply from Margaret Lemon, Manager at Philip Cussins House

Thank you for this review, we are happy that we can fully care for your mum and provide the care and support she needs.
We always treat all residents with respect and dignity.

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Review from D S (Resident) published on 11 November 2022
Submitted via Postal Card • Report

Overall Experience

I am very happy here.
I have made new friends.
It is just like home.

Reply from Margaret Lemon, Manager at Philip Cussins House

I am so glad that you have settled in well and made new friends.

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Review from Rosalind S (Wife of Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience

I could not be more impressed by absolutely everything to do with Philip Cussins House. The food is wonderful, my husband, who is a temporary resident now for about ten weeks, says this all the time. I am saying it too, as I have now had several lunches and snacks myself. The food is also very varied,

with a good choice and is very healthy and beautifully presented. All of the staff could not be more caring and helpful, to me as well as to my husband. He has a beautiful spacious room, which is very pleasantly decorated with a nice view from the window.

Reply from Margaret Lemon, Manager at Philip Cussins House

Thank you for lovely comments, we are happy that we can provide temporary care and support to accommodate people on respite.

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Review from Alan S (Respite Resident) published on 8 November 2022
Submitted via Postal Card • Report

Overall Experience

I was discharged to Philip Cussins House unable to walk until the fracture of my left hip mends. My right knee (without kneecap) is osteoporetic and does not bear any weight. I am 89 years old, many of the staff here including the manager, and senior carers have been here for many years. A tradition

of care. The food is varied, imaginative and very good indeed. I have no complaints at all. This is a five star home, for me a 'blessing from heaven'.

Reply from Margaret Lemon, Manager at Philip Cussins House

We are delighted that we can accommodate you on the road to recovery. Also, aim to please and offer varied good food. Thank you.

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Review from Sue R (Daughter of Resident) published on 17 October 2022
Submitted via Postal Card • Report

Overall Experience

Lovely home with brilliant caring staff who mum constantly praises. She feels coming to Philip Cussins House was an excellent move that could not be bettered.

Reply from Margaret Lemon, Manager at Philip Cussins House

We are happy that Mum feels coming to Philip Cussins House was an excellent move.

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Philip Cussins House

Care Provided by Philip Cussins House

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Funding & Fees Guide for Philip Cussins House

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