Philip Cussins House

33/35 Linden Road, Gosforth, Newcastle upon Tyne NE3 4EY
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9.8 75 Reviews
  • Philip Cussins House, Newcastle upon Tyne
Philip Cussins House in Newcastle-Upon-Tyne is a care home that gives everyone the chance to have a relaxing and entertaining home.

Residents can enjoy days out to the coast, the theatre and can get involved in exchange visits to other care homes. They can do craft work or hear local school children chat and even sing to them.

The care home's chef prepares menus that are varied and delicious while also respecting individual dietary requirements.

Some residents, who are fit and well enough, choose to use the care home like a hotel and come and go as they please.

Residents can visit the library, attend film shows, do gentle yoga and attend Desert Island Discs where interesting people tell their life story and bring some of their favourite music.

Philip Cussins House welcomes new clients, their families and friends to meet its staff, chat to residents and talk to the volunteers who organise activities.

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Care Provided by Philip Cussins House

  • Type of Service
    • Residential Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 26 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Owner
  • Philip Cussins House
  • Person in charge
  • Margaret Lemon (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (18)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2011

Funding & Fees Guide for Philip Cussins House

  • Weekly Charges per Person
    • Self-Funded Residential Care £846 – £921
  • (these prices are only a guideline, please contact Philip Cussins House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Philip Cussins House Reviews (75)

Total of 75, showing 41-60
9.8

Philip Cussins House has a Review Score of 9.8 (9.810) out of 10, based on 33 reviews in the last 2 years. Over all time Philip Cussins House has 75 reviews.

Overall Experience

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Review from C G (Daughter of Resident) published on 8 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home with fantastic staff - definitely a comfortable, safe place for my elderly mother. She enjoys her days and is happy and well cared for. Big plus for the lovely outdoor garden area, and weekly bus trips to some local place of interest.

Reply from Margaret Lemon, Manager at Philip Cussins House

Thank you for your lovely comments I am glad that it is a comfortable and safe place for your mother


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Review from Estelle J (Daughter of Resident) published on 25 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Philip Cussins are excellent and treat the residents with respect and empathy. They go above and beyond to give them the very best care and quality of life.
There are lots of varied activities and outings for stimulation.
The facilities and rooms are spacious, clean and well maintained.

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Review from D N (Power of Attorney of Resident) published on 16 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A very good care home with excellent caring staff who always go the extra mile to look after the residents. There is a very calm and relaxed atmosphere and visitors are made very welcome. The residents enjoy good food in clean and pleasant surroundings. When the weather is fine the residents can sit
outside in the attractive gardens.

Reply from Margaret Lemon, Manager at Philip Cussins House

Thank you for your kind comments, glad to hear all positive words.


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Review from B R (Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I enjoy all the company and manage to go out and about very happy.

Reply from Margaret Lemon, Manager at Philip Cussins House

I am very glad you enjoy the company and you manage to go out.


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Review from J H (Resident) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a very comfortable care home where everyone cares. We do activities and quizzes - no one is pressured but encouraged to take part. All staff go overboard with their help and all are cheerful.

Reply from Margaret Lemon, Manager at Philip Cussins House

I am glad to hear everyone cares and staff go overboard with their help and are cheerful.


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Review from P P (Daughter of Resident) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely home, my father is more than happy. Food etc really good. His room is really nice.

Reply from Margaret Lemon, Manager at Philip Cussins House

Thank you for your review, I am glad your dad is happy and settled.


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Review from C F (Resident) published on 4 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Even though I felt very sad when I arrived here - everyone has made me feel so much better. I feel so much at home now. Very happy.

Reply from Margaret Lemon, Manager at Philip Cussins House

I am glad you have many friends at Philip Cussins House, that you have settled in well and you are very happy.


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Review from S H (Resident) published on 13 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very happy place and there is a feeling of being looked after with good food and if there is a problem it will be looked into which makes me happy. All the rooms are beautiful and kept so clean!

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Review from Joseph B (Resident) published on 19 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here. My mother was a patient here several years ago. She was very happy.

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Review from June W (Resident) published on 13 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Settled in well, enjoy visits.

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Review from J D (Resident) published on 13 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On the whole, my experience is good.

Reply from Margaret Lemon, Manager at Philip Cussins House

Glad you are settled in well and have lots of familiar friends with in our Care home.


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Review from Michael G (Son of Resident) published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff in the home seem very caring and efficient. Nothing seems to be too much trouble. The home is warm and welcoming. The staff are also very pleasant and can be related to easily. They have dealt well with the Covid pandemic and have good safety procedures in place. Hopefully, they will plan
for the end of restrictions. My mother seems very happy and is looked after well.

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Review from J E (Respite Resident) assisted by family/friend published on 8 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are kind and thoughtful and meet one's every need. My room is crammed and I find it difficult to manoeuvre my trolley. Not having a big appetite, I find the frequent tea and coffee sessions superfluous but realise others may not feel the same way.

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Review from Jacob K (Respite Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I never knew there was such a nice hotel next to me here in Gateshead. I would love to come back every year for the summer holidays. I was very surprised how quickly and efficiently I had my laundry taken care of within a couple of hours. I told all the staff this is a 5-star hotel!

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Review from Naftoli K (Brother of Resident) published on 20 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We felt very safe and comforted knowing my brother was being so well looked after, after his surgery and we saw him improving day by day. We are very grateful to all the staff for taking such good care of him. Also, the staff was very accommodating to all his religious and orthodox standards over the
Sabbath! We will always recommend this place to others!

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Review from Peter H (Son of Resident) published on 1 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind and caring staff. Facilities are good considering it is not a purpose-built care home.

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Review from S C (Daughter of Resident) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Delighted we chose Philip Cussins House. They have worked so hard to keep everyone safe and happy. The staff and the residents are a real community. I would choose here for myself. What is different, is the quality of care and individual attention, and done with joy and fun. Excellent care, thank you.

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Review from S C (Resident) published on 19 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have a spacious and pleasant room and bathroom. The girls who look after me could not be more pleasant and helpful. Everything is kept very clean. We go on a trip once a week which is always welcome and there are exercises most days and bingo once a week. (I don't join in bingo) but others seem to
enjoy it.

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Review from Arnold S (Resident) published on 14 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Two features of Philip Cussins House impressed me above all: The professional competence of the staff and the general atmosphere of warmth, friendliness, care, patience and sympathy. One feels immediately at home.

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Review from Irene G (Resident) published on 9 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Delighted to come to this home. The management and carers are excellent. Amazed how caring the carers are. The security is so good. The food is adequate and sometimes very good. All in all very happy to be here.

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Current Review Score: 9.8 (9.810)

Overview of Review Score

The Review Score of 9.8 (9.810) out of 10 for Philip Cussins House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.810 for Philip Cussins House is calculated as follows: ( (328 Excellents x 5) + (48 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 389 Ratings = 4.81

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Philip Cussins House is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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