Philip Cussins House

33/35 Linden Road, Gosforth, Newcastle upon Tyne NE3 4EY
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9.8 75 Reviews
  • Philip Cussins House, Newcastle upon Tyne
Philip Cussins House in Newcastle-Upon-Tyne is a care home that gives everyone the chance to have a relaxing and entertaining home.

Residents can enjoy days out to the coast, the theatre and can get involved in exchange visits to other care homes. They can do craft work or hear local school children chat and even sing to them.

The care home's chef prepares menus that are varied and delicious while also respecting individual dietary requirements.

Some residents, who are fit and well enough, choose to use the care home like a hotel and come and go as they please.

Residents can visit the library, attend film shows, do gentle yoga and attend Desert Island Discs where interesting people tell their life story and bring some of their favourite music.

Philip Cussins House welcomes new clients, their families and friends to meet its staff, chat to residents and talk to the volunteers who organise activities.

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Care Provided by Philip Cussins House

  • Type of Service
    • Residential Home
  • Voluntary / Not for Profit Owned
  • For a maximum of 26 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Owner
  • Philip Cussins House
  • Person in charge
  • Margaret Lemon (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (18)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2011

Funding & Fees Guide for Philip Cussins House

  • Weekly Charges per Person
    • Self-Funded Residential Care £846 – £921
  • (these prices are only a guideline, please contact Philip Cussins House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Philip Cussins House Reviews (75)

Total of 75, showing 61-75
9.8

Philip Cussins House has a Review Score of 9.8 (9.810) out of 10, based on 33 reviews in the last 2 years. Over all time Philip Cussins House has 75 reviews.

Overall Experience

  • 63
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Review from W R (Wife of Resident) published on 24 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Delighted with the care and attention given to my husband. He went into Philip Cussins House as an emergency as I had to go into hospital suddenly. He was at once very happy, contented, very relaxed and well cared for and given much love by each member of staff.

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Review from J D (Resident) published on 6 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came to Philip Cussins House on emergency respite and in a bad way. Thanks to the care and support from everyone, I am a very different person. Encouragement is unlimited. If I had not come here I am not sure I would have survived my trauma. I still have some way to go but I have no doubt I will get
there with their help as they have, and are, everything I so badly need.

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Review from G P (Daughter of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and attention from the whole team. Offering good facilities and varied activities. The atmosphere is warm and welcoming and the staff are attentive, caring and very professional. Nothing is too much trouble and we could not have asked for more support in helping mam to accept and settle
into residential care.
It is a lovely home and very well managed. We have no hesitation is recommending it to others.

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Review from Y E (Daughter of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone who works there is lovely, kind and helpful. It was my mother's birthday and they threw a party, which everyone enjoyed.

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Review from Janice R (Daughter of Resident) published on 5 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous home with lovely caring staff. My father has been here since May and is very happy. Staff cannot do enough for him and there are always plenty of staff on duty.

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Review from Gillian S (Daughter-in-law of Resident) published on 15 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A couple of months ago when the previous manager was there, I would have advised everyone to avoid this home as it was horrible, miserable, dirty and the manager was the most unapproachable person I have ever come across.
Now, however, since the new manager and her deputy have been there, things have
certainly changed for the best. The staff and residents are always smiling, they are happy, the home is much cleaner and the new manager and deputy are lovely. You can turn up unannounced and the office door is always open, (unlike when the previous manager was there) and they will always make time for you. You are always offered a drink and food, nothing is too much trouble for them and the rest of the staff now.
Very pleased with how they looked after my mother in law these last few months.

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Review from Hilary S (Daughter of Resident) published on 6 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother became a resident at Philip Cussins House at the beginning of July. My Mum is blind and has early stages of dementia and is not very mobile.
From the first time we visited the home to look around, we realised that it had a whole different feel to it. The home is small with only around 20
residents and it very much has the feel of a private house. The staff have all been there for many years and are really committed to the home and to providing a high level of care. The staff are very welcoming and friendly and there is a lot going on every day.
The home is not smart but it is very clean and homely and the care is wonderful, we spoke with several residents who all praised the staff and the home. My Mum is settling in and is getting used to her new environment, it isn't easy but we feel we have good communication with the staff and they are doing everything they can to help my Mum. The staff are warm and compassionate but are also fun and they have a joke with the residents.

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Review from G L (Friend of Resident) published on 1 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My two very dear lady friends are always clean and tidy, with clean clothes and good food and have hair set and nails painted and mostly have a carer when they call who comes within 5 minutes during daytime but much less at night.

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Review from J H (Friend of Resident) published on 1 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All aspects of care are secure.

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Review from Peter S (Nephew of Resident) published on 7 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been here for nearly 9 years and is very content. She feels safe and secure in a home which treats her as a person and with dignity. Nothing is too much trouble.

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Review from Rosalyn B (Daughter of Resident) published on 15 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A real home from home. The atmosphere is welcoming, plenty of activities for those who wish to partake and the care and carers are second to none and worth their weight in gold.

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Review from F C (Daughter of Resident) published on 12 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home is lovely. The atmosphere friendly and extremely loving and caring. The home is spotlessly clean, never smells bad. The food is top rate served in a beautiful dining room. My Mum and all the residents are both physically and socially are met. Lots of activities and outings and birthday parties.
Gorgeous staff - would highly recommend.

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Review from E F (Son of Resident) published on 22 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly and caring staff. A clean and pleasant environment. My mother (who suffers from dementia) is very happy here.

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Review from Carmel L (Resident) published on 17 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have now been a resident here for nearly 3 years. I have many medical and physical problems.

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Review from M (Daughter of Resident) published on 12 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a small and very caring home. The people who run the activities are lovely and there is also a range of activities in nearby church halls. The staff know the residents well and are open and friendly. The care is of a high standard, my mother always comments on how good it is. The home really
does welcome people of all faiths and none. The location is excellent it took us a while to choose a care home for my mother and I am so glad we decided on this one.

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Current Review Score: 9.8 (9.810)

Overview of Review Score

The Review Score of 9.8 (9.810) out of 10 for Philip Cussins House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 33 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.810 for Philip Cussins House is calculated as follows: ( (328 Excellents x 5) + (48 Goods x 4) + (13 Satisfactorys x 3) ) ÷ 389 Ratings = 4.81

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Philip Cussins House is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 26 registered maximum number of service users is 5.2, which has been reached with 32 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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