Sovereign Lodge

Newbiggin Lane, Westerhope, Newcastle upon Tyne NE5 1NA
Submit a Review
9.5 51 Reviews
  • Sovereign Lodge, Newcastle upon Tyne
Just a short hop from Newcastle and a pleasant drive from the historic Corbridge Roman town and Hadrian’s Wall, Sovereign Lodge is a purpose-built home in the village of Westerhope. It is connected to its smaller adjacent sister home, Sovereign Court, and provides residential and respite care to those living with dementia.

The care home offers residential care, dementia care and respite care with a highly skilled team of compassionate and committed carers who strive to deliver the highest possible level of care.

The atmosphere of the home is warm and friendly and staff encourage residents to make it as personal as possible, adding their own familiar items to their spacious rooms.

The care home is operated by Mariposa. Everyone in a Mariposa Home is treated with the dignity, respect and compassion that you and your family would wish for.

Show Sovereign Lodge on the Map

Care Provided by Sovereign Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Teresa Stephenson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Sovereign Lodge Reviews (51)

Total of 51, showing 1-20
9.5

Sovereign Lodge has a Review Score of 9.5 (9.485) out of 10, based on 17 reviews in the last 2 years. Over all time Sovereign Lodge has 51 reviews.

Overall Experience

  • 38
  • 12
  • 1
  • 0
  • 0

Date Published

51
4
6
17
34

Review from V H (Resident) assisted by family/friend published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It has been good, the food is good and the activities are good. The staff are very helpful.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your kind review. I will share this with the staff team. I am glad to hear you are enjoying your time with us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L W (Husband of Resident) published on 5 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in Sovereign Lodge for more than a year. The care she has been given has been exceptional. The staff are always there for her and treat her with care and compassion and are always cheerful. Nothing is a problem.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your kind review. I will share your feedback with the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Louise P (Daughter of Resident) published on 11 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam moved into Sovereign Lodge towards the end of the month. All the staff have been so welcoming. Nothing has been a problem. All staff came in and introduced themselves to us all and keep checking with Mam that she is settling etc. Her room is lovely.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your kind review. I will share your feedback with the staff.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M R (Daughter of Resident) published on 4 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

After a meeting with management and seniors agreement was made that medication was made and administered and watched by seniors to ensure it had been taken also more communication between staff and me (or sibling). If anything to report e.g. falls, appts etc. This happened for a short while but reverted
back. Ongoing rash was not treated until I pointed it out (can't understand as it was clear to see if Mam was having regular baths). Also found medication in the draw not taken. Communication after the complaints above has resumed when it works it works but would like it to work more regularly on the plus side friendly, safe and good meals. (Mam is happy most of the time).

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your review. I am sorry to hear you are still unhappy. Please feel free to speak to myself or the Deputy when you visit if you have any further concerns.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Alan H (Friend of Resident) published on 1 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Sovereign Lodge always appears to be well-run and in good order.
It has a pleasant appearance with decoration which encourages conversation.
The staff are also pleasant and know and use the Christian names of the residents.
Similarly, the grounds are well-kept.
All in all, these facets point to
a well-run and resident-focused environment.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your kind review. I will share this with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Dawn H (Granddaughter of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Sovereign Lodge with my two young daughters to visit Grandma. It was a Friday afternoon and they were due to play Bingo. We were allowed to join in and the girls had a great time. It was lovely to see the residents all having fun and the activities co-ordinator was great, the kids thought
she was so funny. Everyone had a great time and were given tea and cakes too. Great job Sovereign Lodge - I am so glad my granny is so well looked after. My oldest daughter has been brought up visiting the home often.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your lovely review. I will share this with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B S (Daughter of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has now stayed at Sovereign Lodge for 6 years. She continues to be happy and well-looked after. She has now lost her mobility. I have great respect for the staff who always tear her with courtesy and respect as well as kindness and affection recently a change in lifestyle support has had an amazing
staff effect on her mental health and wellbeing.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your very kind review. It is much appreciated and i will share this with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Wendy R (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to visit my mam, and she was with other residents and staff in the dining room. They were having a craft session and colouring in, with the staff assisting those who needed help. Everyone was nice and relaxed and enjoying themselves. It was lovely to see the rapport the staff had with everyone,
especially my mam as she was laughing and enjoying herself. It was so lovely to see the fantastic interaction.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your lovely review. I will share this with the staff team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Yvonne R (Daughter of Resident) published on 24 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From day one, very friendly and welcoming staff. Sovereign Lodge is light and airy and kept clean and tidy. Staff are very helpful and approachable, nothing is a problem, and have the knowledge and experience to deal with residents' needs. My mother is encouraged to join in many activities by the staff,
who really put themselves out on a daily basis; it's like an extended family. Our family has stuck gold getting a place here for Mam.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you so much for your kind review. I will share this with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Denise C (Daughter of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sovereign Lodge is a lovely, happy care home. Staff are always pleasant, helpful, and so friendly - they're like family. There is always a happy atmosphere. Never see any of them not enjoying their work on a day-to-day basis.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your lovely review, Denise. I will share this with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A M (Resident) assisted by family/friend published on 12 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have now settled in and feel cared for. The staff are always pleasant and will do anything they can to help me. Any equipment I need has been ordered for me.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your review. It is really appreciated. We will share your feedback with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S S (Daughter of Resident) published on 21 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Parents happy and settled. Staff keep us all updated on their welfare. Well cared for! Trust staff and management to look after them. When asked to do something for parents, it is never a problem.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your lovely review. We will share this with the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Jacqueline W (Daughter of Resident) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care staff. Amazing. Could not do enough for everyone in their care.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your lovely review. We will share this with the team!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M W (Daughter of Resident) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since coming to Sovereign Lodge, my mam has been so happy. We are confident she is cared for to a very high standard - the staff are great!

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your lovely review. We will share this with the team!


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan S (Daughter of Resident) published on 23 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been a resident at Sovereign Lodge for nearly four years. She is so well looked after, and the manager and team of carers do a fantastic job. I have peace of mind as I know she is in a lovely place.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your lovely review.
It means a lot to the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Joanne S (Daughter of Resident) published on 12 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my dad moved in in January. I have found all the staff extremely friendly and welcoming. My dad is well looked after, and the staff show plenty of patience. They encourage him to come out of his room, but he is stubborn and is happy in his own company. The staff do go in and chat and have a laugh
with him. So thank you to them!

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your lovely review. It is good to have a chat and a joke with your Dad.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Angela T (Daughter-in-law of Resident) published on 5 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a new service user of only a few months, She has settled really well. Staff are always cheery and chatty. She has started to eat better now and experiencing new foods. We were kept up to date at all times when she was not well. Her first Christmas at Sovereign Lodge was a good experience and interacted
well. Overall, in her first few months, she has settled well.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your review, Angela; we're so pleased your mother-in-law is settling in well.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Linda G (Daughter of Resident) published on 14 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was admitted last December, just before Christmas, on a temporary basis, but as it turned out, he couldn't return home and was made permanent in July. He found it hard to adjust at first, being very independent but slowly, because of the devotion of the wonderful staff, he soon began to adjust.
He has had wonderful care, and I can't speak too highly of the wonderful staff, who have also made me feel very welcome when I visit.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your lovely review, Linda. It means so much to the whole team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Patricia F (Daughter of Resident) published on 4 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mam has settled into Sovereign Lodge (Care Home) since early summer; it took her a few months to get used to not being able to lock her door, but I have to say, it is such a huge relief to witness, her total attitude and demeanour change with her being so very content and extremely happy with how
well cared for she is by all the staff at Sovereign Lodge! She tells us that the staff cannot do enough for her and are very kind, and they even appear with a nice cup of tea when she hasn't asked for one and are always checking in to see how she is! Easy access to the communal areas has meant that Mam has made some friends with other residents and staff and looks forward to socialising with them in the restaurant and lounge areas. Mam was 93 in October and was surprised by staff followed by some fellow residents singing her Happy Birthday while carrying a cake to her, just fab (my sister left the cake for them to give her). She enjoys a bath a few times/week, as well as frequent showers. All is just perfect.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your kind words, Patricia. We are so happy that your Mam is settled and enjoying life at Sovereign Lodge. Thank you from all the team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from P R (Sister of Resident) published on 10 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff.
Not much information about care or any treatment given.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.5 (9.485)

Overview of Review Score

The Review Score of 9.5 (9.485) out of 10 for Sovereign Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.485 for Sovereign Lodge is calculated as follows: ( (119 Excellents x 5) + (63 Goods x 4) + (14 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 200 Ratings = 4.485

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sovereign Lodge is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Teresa

Teresa Stephenson

Job Title: Home Manager

Our Registered Home Manager, Teresa Stephenson, started her career as a kitchen assistant back in 2000. She was then asked by her manager to become a care assistant because of her kind nature. She quickly climbed the ladder becoming a senior care assistant a post she was in for 11 years. Realising she couldn’t advance in her career where she was, she got a position at Sovereign Lodge where she became Deputy Manager and eventually achieving the Manager’s position. Teresa operates an open door policy, so feel free to approach her and air any concerns or queries you may have.


Frequently Asked Questions about Sovereign Lodge

What types of Care is Sovereign Lodge registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Sovereign Lodge provide?

Palliative Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Sovereign Lodge have?

There are 48 Single Rooms.

What are the Facilities & Services at Sovereign Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Sovereign Lodge to the centre of Newcastle upon Tyne?

3.9 mile(s) as the crow flies, distance by road may be significantly further.