Sovereign Lodge

Newbiggin Lane, Westerhope, Newcastle upon Tyne NE5 1NA
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9.5 51 Reviews
  • Sovereign Lodge, Newcastle upon Tyne
Just a short hop from Newcastle and a pleasant drive from the historic Corbridge Roman town and Hadrian’s Wall, Sovereign Lodge is a purpose-built home in the village of Westerhope. It is connected to its smaller adjacent sister home, Sovereign Court, and provides residential and respite care to those living with dementia.

The care home offers residential care, dementia care and respite care with a highly skilled team of compassionate and committed carers who strive to deliver the highest possible level of care.

The atmosphere of the home is warm and friendly and staff encourage residents to make it as personal as possible, adding their own familiar items to their spacious rooms.

The care home is operated by Mariposa. Everyone in a Mariposa Home is treated with the dignity, respect and compassion that you and your family would wish for.

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Care Provided by Sovereign Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Teresa Stephenson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access

Sovereign Lodge Reviews (51)

Total of 51, showing 21-40
9.5

Sovereign Lodge has a Review Score of 9.5 (9.485) out of 10, based on 17 reviews in the last 2 years. Over all time Sovereign Lodge has 51 reviews.

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Review from Jean S (Resident) published on 19 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here for three years.
Very at home.
Staff are the best.
I love it here.
It's wonderful.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your review, Jean. We really appreciate your feedback.


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Review from Jenny M (Resident) published on 19 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Just to tell you Sovereign Lodge is wonderful; thank you.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your kind words.


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Review from Ada F (Resident) published on 19 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Living here was very happy and pleasant.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you, Ada. We are pleased you are happy and enjoying your time with us.


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Review from Elizabeth T (Resident) published on 19 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love living here. The girls are like my family, and they look after me fantastically. I get everything I need here. The food is lovely, and it's nice and clean. I can't thank all the carers for everything they do to look after me.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your review. Such kind words. We really appreciate your feedback.


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Review from Mary B (Daughter of Resident) published on 17 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam moved to Sovereign Lodge during a Covid lockdown in February 2021. With the help of the staff, she settled in very quickly, and within days, we noticed a huge difference in her; she changed from a very anxious, scared and confused lady to be much more relaxed and very happy. The way the staff
interact with my mam is lovely; they treat her more as a friend or family member than just an elderly resident. I personally have found all the staff to be friendly, helpful, supportive and professional, and I don't know how my mam or our family would cope without them.
Sadly my mam's health has recently declined. The manager and her team have been amazing and have gone above and beyond to care for her. I can honestly say Sovereign Lodge staff are simply the best and a credit to the group.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your lovely review. It really is a pleasure to care for your Mam. She is very much a part of our family here at Sovereign Lodge.


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Review from Linda F (Daughter of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been in Sovereign Lodge for nearly eleven years now, and from day one, she has been looked after like royalty! The whole care team are fantastic and treat every resident with extreme care and dignity. The manager has an "open door" policy and is always in and around the home happily chatting
and reassuring the residents. The home itself is lovely, clean and has great facilities eg, nail bard, hairdressing salon and always has a welcoming, cosy atmosphere. I would not hesitate to highly recommend Sovereign Lodge to anyone looking for a home from home for their loved one.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your lovely review, Linda. It means a lot to the staff team hearing such kind and positive feedback.


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Review from Heather G (Daughter of Resident) published on 18 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Sovereign Lodge is a lovely care home. The staff are very friendly and most importantly are fantastic carers. The house has a happy vibe and all the residents are well cared for. The manager is always around to listen and is very approachable. The food is excellent and plenty.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your review, Heather. Very kind words that are much appreciated.


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Review from Terri M (Resident) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff who look after us wonderfully. I have a lovely room, and there are lots of nice things to do.

Reply from Teresa Stephenson, Home Manager at Sovereign Lodge

Thank you for your kind review Terri. We Really appreciate your feedback.


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Review from M A (Resident) published on 3 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love living here. Everyone here treats me well; I have no family, but the staff here are my family. It's very friendly and a happy place with good food. We are well looked after here. I have no problems.

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Review from Christine L (Daughter of Resident) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Found most of the staff to be very caring and considerate to my mother, going above and beyond their duties.

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Review from E T (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has lived in Sovereign Lodge for over two years. She is very happy, there is always a friendly face. I am satisfied with the care she receives. I would recommend Sovereign Lodge, 5-star care home.

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Review from M D (Friend of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit my partners mother on a weekly basis, Sovereign Lodge is always very warm and welcoming. The staff are extremely friendly and helpful and my partners mum is very happy living there. I would certainly recommend it.

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Review from George S (Son of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has received all the care and attention she needs. The staff are very caring.

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Review from L D (Daughter of Resident) published on 14 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always friendly and helpful. Every member of staff from management, carers, office staff, domestics, handyman and gardener are pleasant and always have time to say hello. I've been through some difficult times with my mum and there is alway support from all the staff and the manager's door
is always open for any concerns.

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Review from Y T (Daughter of Resident) published on 30 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been a resident at Sovereign Lodge for almost 3 years she suffers from dementia which is challenging at times. Over the years if my sister or myself have had any concerns we have raised them with the manager or senior in charge, concerns are always listened to and in the main acted upon.
Sovereign
Lodge is a happy cheerful place, the staff are extremely versatile they work long shifts but still manage a smile at the end of the day. My sister and I very much appreciate the support they give us.

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Review from I P (Daughter of Resident) published on 30 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was reluctant about my mam going into a home. When she was placed here I was over the moon. The home is fabulous. I cannot express my feelings for the staff. My mam is so well looked after. They really care for her, I now have peace of mind to know my mam is safe. If anything happens I'm immediately
phoned about it. I am just so happy she is in this caring and safe environment.

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Review from K H (Son of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother certainly gets on with all the staff. She enjoys the banter and is always saying that the staff are friendly and the meals are enjoyable and that she has a nice room.

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Review from K T (Son of Resident) published on 18 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother became a resident approx one year ago. It took a few weeks for her to settle into her new routine but has now become a member of her new community. She has never looked better since she became a resident as she is always well presented, clean and looks forward to mealtimes. Although there
can be challenges the staff cope well and I feel confident that she is secure and well cared for.

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Review from I A (Son of Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with everything mother happy and the staff are excellent. Very impressed with the home.

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Review from K M (Resident) published on 3 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst being here at Sovereign care home I am being well cared for to the extent I think is excellent.
The meals are very good and a homely environment exists all the time. The staff are friendly and always available to attend to one's needs.

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Current Review Score: 9.5 (9.485)

Overview of Review Score

The Review Score of 9.5 (9.485) out of 10 for Sovereign Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.485 for Sovereign Lodge is calculated as follows: ( (119 Excellents x 5) + (63 Goods x 4) + (14 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 200 Ratings = 4.485

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Sovereign Lodge is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Dec 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (1)

Teresa

Teresa Stephenson

Job Title: Home Manager

Our Registered Home Manager, Teresa Stephenson, started her career as a kitchen assistant back in 2000. She was then asked by her manager to become a care assistant because of her kind nature. She quickly climbed the ladder becoming a senior care assistant a post she was in for 11 years. Realising she couldn’t advance in her career where she was, she got a position at Sovereign Lodge where she became Deputy Manager and eventually achieving the Manager’s position. Teresa operates an open door policy, so feel free to approach her and air any concerns or queries you may have.