Whorlton Grange

Whorlton Grange Cottages, Westerhope, Newcastle upon Tyne NE5 1ND
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9.9 69 Reviews
  • Whorlton Grange, Newcastle upon Tyne
Whorlton Grange is a luxury residential care home, set in rural Westerhope, on the outskirts of Newcastle. The stunning home sits in private grounds and is surrounded by Westerhope Golf Club. The home boasts stunning award-winning gardens, recently refurbished lounges and homely comforts. Their 48 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At Whorlton Grange, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Whorlton Grange, and discover your kind of home.

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Care Provided by Whorlton Grange

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 51 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Janice Wilkinson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2014

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Whorlton Grange Reviews (69)

Total of 69, showing 1-20
9.9

Whorlton Grange has a Review Score of 9.9 (9.864) out of 10, based on 11 reviews in the last 2 years. Over all time Whorlton Grange has 69 reviews.

Overall Experience

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Review from George S (Husband of Resident) published on 26 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From outside the home is very well-presented, clean and the small garden is well-kept. Inside, the home is spotlessly clean, the staff are very pleasant at all times even though they can be harassed. The residents are well looked after and all their needs are catered for, the home has a full activities
programme, with children from the local schools visiting, also entertainment and bus outings, mainly in the summer months. I am more than pleased with the care my wife receives and I will fully recommend this home.

Reply from Wellburn Care Homes, Marketing & Activities at Whorlton Grange

Thank you so much for your kind words! We're thrilled to hear that you've had such a positive experience with your wife's care. Our staff takes great pride in providing excellent support, and it's wonderful to know that their efforts have made a difference for you and your family. Your feedback is invaluable to us, and we'll ensure to pass this on to the team at Whorlton Grange.


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Review from G S (Daughter-in-law of Resident) published on 11 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mother-in-law has been in Whorlton Grange for two weeks. Totally settled, home professionally run and the staff fabulous. All her needs have been met to our satisfaction.

Reply from Wellburn Care Homes, Marketing & Activities at Whorlton Grange

Thanks so much for taking your time to leave a review. We're so happy to hear your mother-in-law has settled in already and staff are meeting her needs. We sincerely hope she finds happiness and comfort in her new surroundings. We'll ensure that these kind words are passed on to the team at Whorlton Grange.


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Review from Cathy B (Daughter of Resident) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father moved from a care home in Ireland to Whorlton Grange in October 2023. After having a terrible experience in his last care home in Ireland, he arrived at Whorlton Grange quite vulnerable. The day we arrived, he was greeted with a huge hug from the deputy manager which immediately reassured
him. I can honestly say that the care he has received from day one until now has been outstanding. Everyone (too many to name) has been truly fantastic with him. My brother and I are reassured that he is in the best place, is safe, and is getting the care that he needs and in fact, beyond that - the Care staff are all wonderful. This place deserves an outstanding rating! Thank you to you all from the bottom of my heart, we really can't thank you enough.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Whorlton Grange

What a wonderful review! We're so pleased to hear your father has had such a positive experience at Whorlton Grange and that our staff has been able to provide the care and support he needs. It's clear that our team has made a significant impact on his life, and we're grateful for the trust you've placed in us. We'll continue to work hard to ensure that your father receives the best possible care! Thank you for taking the time to share your review, and we'll be sure to pass it on to the rest of the team at Whorlton Grange.


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Review from E K (Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are lovely. They book taxis for me to keep in touch with my friends

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Review from Margaret L (Daughter of Resident) published on 3 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum lived at Whorlton Grange for nearly six years. Their care for her and me was exceptional. Since her death, I have had more time to reflect upon this. Nothing was ever too much trouble. They were her family and gave her unconditional love and support throughout her time at the home. We always
knew she was safe, treated as an individual and offered all sorts of activities to enhance her life. My gratitude has no limit. Choosing Whorlton Grange was the best decision ever made.

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Review from Carole W (Wife of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband had one week's respite which he enjoyed and looked fit and well when I collected him. I am hoping to repeat this respite on a regular basis if a bed is available.

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Review from J H (Daughter of Resident) published on 11 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam came to live at Whorton Grange five years ago and she settled in from day one. As her dementia has progressed she is now unaware of her surroundings but is still very settled. As a family, we are more than happy with the fantastic care she receives. The staff need a massive pat on the back. Thank
you everyone at Whorton Grange.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Whorlton Grange

Thank you for taking the time to share your lovely feedback. We're delighted to know that your mum has found a settled and caring environment with us at Whorlton Grange. We will make sure to pass on your kind words to the rest of the team at Whorlton Grange as I'm sure they will be much appreciated.


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Review from E B (Daughter of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been in Whorlton Grange for 5 years. Always excellent care from all staff.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Whorlton Grange

Thank you for your kind words about our staff and their care for your mother over the past 5 years!


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Review from W C (Husband of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent - only been here for four days.

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Review from S C (Son of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Whorlton Grange are excellent. It's not just what they do but how they do it. Professional and polite with the human caring touch that really makes it. They really care about their residents and their families. Passing on the baton of care for your family is not an easy thing to do but
I can't think of anyone better to pass it to. They are taking care of Mum with what she needs and also giving me my dad back too.

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Review from J I (Daughter of Resident) published on 8 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in the home since August 2022. She is 93 years old next month and she is absolutely flourishing in the home. She is cared for so well that it is like she is living in her own private hotel. Her room is lovely and peaceful and very pleasant. When we visit her she enjoys the food and the
company of the other residents. She particularly enjoys chatting with the staff as they all take the time to talk to her every day. As a family, we could not be happier with her care. She is happy, safe and loved.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Whorlton Grange

Thank you for your lovely review of our Whorlton Grange home. We are so pleased your mother is settled and happy with us and it's great to hear she gets along with the staff and other residents too! We will make sure to pass on your kind words to the rest of the team at Whorlton Grange.


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Review from Lesley M (Daughter of Resident) published on 15 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a difficult six months or so, my mother moved in at Whorlton Grange. She has been helped and supported extremely well by the management and carers. They also supported me at this difficult time. She has settled in really well, and it is a great comfort to know she is safe and well cared for. She
has gained a little independence back, and it is lovely being able to spend quality time with her instead of trying to organise outside agencies.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Whorlton Grange

Hi Lesley - thank you so much for your lovely review of Whorlton Grange. We are pleased your mother is enjoying her time at Whorlton Grange and that you are able to spend some quality time with her now! We will make sure to pass on your kind words to the rest of the team at Whorlton.


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Review from Carrie L (Daughter of Resident) published on 20 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing residential home, I wish you did nursing. Lovely staff always made Dad comfortable and me welcome. Lovely building and always clean, never smells which is a good sign. I only wish he was well enough to join in the activities because they looked so good. Thank you to everyone.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Whorlton Grange

Hi Carrie, thank you so much for your lovely review of Whorlton Grange - we will make sure to pass your kind words onto the team there.


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Review from L P (Daughter of Resident) published on 8 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff who care for my mum are absolutely incredible. They always go above and beyond to care for her. They are very caring, friendly, patient, dedicated, thoughtful and professional. I couldn't ask for anything more with regard to her care. My mum feels safe and secure, and most of all, happy with
Whorlton Grange.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Whorlton Grange

Thank you for the lovely feedback; we are so glad to hear your mum is happy with us here at Whorlton Grange. All of our teams are always hard at work to make sure this is the case; we will pass on your kind message to the rest of the staff.


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Review from A M (Son-in-law of Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and good screening for Covid-19.

Reply from Wellburn Care Homes, Marketing Co-ordinator at Whorlton Grange

Thank you for the feedback - we are constantly working hard to ensure everyone's comfort and safety in the home is the best it can be.


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Review from L W (Wife of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband went into the home on a temporary basis for 6 weeks. He says the carers are all very nice.

Reply from Charlotte Frankland, Marketing Executive at Whorlton Grange

Thank you for your lovely review of Whorlton Grange, I will pass your comments onto the team.


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Review from Joanne B (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my mam on 16th June (outside). In all the times I have visited her I can honestly say I have never seen the staff being anything other than kind and caring towards her, and to me as a visitor.

Reply from Charlotte Frankland, Marketing Executive at Whorlton Grange

Thank you for your lovely review of Whorlton Grange. I will pass your comments on to the team.


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Review from Kevin B (Husband of Resident) published on 28 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Firstly it's about the staff always going above and beyond. Stimulating residents with entertainment and activities. Maintaining a happy safe and friendly environment for the residents which is appreciated by relative. Everyone is so caring, thoughtful and approachable. The home wonderfully maintained
comfortable and homely and gardens are beautiful.

Reply from Charlotte Frankland, Marketing Executive at Whorlton Grange

Thank you for your lovely review of Whorlton Grange. I will pass your comments onto the team.


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Review from R P (Daughter of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother is on her final pathway. I can't thank the care staff enough as they genuinely care about mam. They have all been very supportive during this difficult time to all the family.

Reply from Charlotte Frankland, Marketing Executive at Whorlton Grange

Thank you so much for your lovely review of Whorlton Grange. I will pass your comments onto the team.


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Review from Janet K (Daughter of Resident) published on 24 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam is on the final pathway, and I cannot thank the carers enough for all they are doing for my mam. This home has careers that care! Everyone has been very supportive of our family.

Reply from Charlotte Frankland, Marketing Executive at Whorlton Grange

Thank you so much for your lovely review of Whorlton Grange. I will pass your comments onto the team.


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Current Review Score: 9.9 (9.864)

Overview of Review Score

The Review Score of 9.9 (9.864) out of 10 for Whorlton Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.864 for Whorlton Grange is calculated as follows: ( (114 Excellents x 5) + (18 Goods x 4) ) ÷ 132 Ratings = 4.864

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Whorlton Grange is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (2)

Janice

Janice Wilkinson

Job Title: Home Manager

Joined: 2021

Janice has worked in the health and social care sector for 14 years, starting as a night shift carer and working her way up through various roles to Deputy Manager before joining Wellburn Care Homes in October 2021 as Deputy Manager before becoming Home Manager in November 2021.


Qualification’s include:
NVQ Level 5 in Management
NVQ Level 3 in Health and Social Care
NVQ Level 3 in dementia care
Level 7 in Train the Trainer
NVQ level 3 in medication administration


Jenny

Jenny Robinson

Job Title: Deputy Manager

Joined: 2022

Jenny Robinson has been working as a Deputy Manager at Whorlton Grange since February 2022, supporting the Home Manager, Janice Wilkinson.


Frequently Asked Questions about Whorlton Grange

What types of Care is Whorlton Grange registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Whorlton Grange provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does Whorlton Grange have?

There are 45 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Whorlton Grange?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Whorlton Grange to the centre of Newcastle upon Tyne?

4.1 mile(s) as the crow flies, distance by road may be significantly further.