Whorlton Grange

Whorlton Grange Cottages, Westerhope, Newcastle upon Tyne NE5 1ND
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9.9 69 Reviews
  • Whorlton Grange, Newcastle upon Tyne
Whorlton Grange is a luxury residential care home, set in rural Westerhope, on the outskirts of Newcastle. The stunning home sits in private grounds and is surrounded by Westerhope Golf Club. The home boasts stunning award-winning gardens, recently refurbished lounges and homely comforts. Their 48 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At Whorlton Grange, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Whorlton Grange, and discover your kind of home.

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Care Provided by Whorlton Grange

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 51 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Janice Wilkinson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2014

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Whorlton Grange Reviews (69)

Total of 69, showing 21-40
9.9

Whorlton Grange has a Review Score of 9.9 (9.864) out of 10, based on 11 reviews in the last 2 years. Over all time Whorlton Grange has 69 reviews.

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Review from D S (Son of Resident) published on 18 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've been delighted with Whorlton Grange since my father went into care in February this year. He has looked better every time we see him and the opportunity to meet in the "pod" has been wonderful.
Well done and thank you to everyone for great work during the pandemic.

Reply from Charlotte Frankland, Marketing Executive at Whorlton Grange

Thank you for your lovely review of Whorlton Grange! We are thrilled your dad is happy with us! x


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Review from V S (Wife of Resident) published on 18 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been very well looked after by all the carers. Last year he was in hospital quite a number of times, this year nothing! The carers are wonderful in keeping the resident's spirits up. It is good to know they are virus-free. Many thanks to everybody at Whorlton Grange. Keep up the good
work.

Reply from Charlotte Frankland, Marketing Executive at Whorlton Grange

Thank you for your lovely review of Whorlton Grange! I will pass your comments onto the team x


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Review from E D (Son of Resident) published on 22 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is well run and staff are very helpful and a credit to their profession. It is clean and the meals are excellent and the staff and activities keep the residents happy. I would recommend it to anyone looking for a care home for a family member.

Reply from Charlotte Frankland, Marketing Executive at Whorlton Grange

Thank you so much for your lovely review of Whorlton Grange! I will pass your comments onto the team.


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Review from Laura P (Granddaughter of Resident) published on 20 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing carers who have gone above and beyond throughout Covid especially.


We have great comfort and peace of mind that our relative is in Whorlton Grange receiving so much care, love and attention to detail.


Reply from Charlotte Frankland, Marketing Executive at Whorlton Grange

Thank you so much for your lovely review of Whorlton Grange. I will pass your comments onto the team!


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Review from Jayne C (Daughter of Resident) published on 15 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my Mum resided at Whorlton Grange, Westerhope, I have continued to be impressed and reassured with their professional support and care. During the COVID period, they have been exemplary. Thank goodness I chose this residential care home for the final years for my Mum. Thank you, Whorlton Grange.

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Review from C D (Daughter of Resident) published on 10 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant care for my mam. Fantastic staff who have done a fantastic job through the lockdown. Home is extremely well managed and all the staff are approachable. The home does an amazing job of keeping me informed how my mam is doing when I can't see her as much due to lockdown.
I would highly recommend
this home to others.

Reply from Charlotte Frankland, Marketing Executive at Whorlton Grange

Thank you for your lovely review of Whorlton Grange. I will pass your comments onto the team.


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Review from M R (Resident) published on 21 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with my care here and would recommend it to my friends.

Reply from Charlotte Frankland, Marketing Executive at Whorlton Grange

Thank you for your lovely review of Whorlton Grange. We are thrilled you are happy with us.


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Review from Norma J (Daughter of Resident) published on 9 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam is in Whorlton Grange temporary at the moment. She is well looked after, the staff have been marvellous with her and she has settled there well. It was a very big decision for us as a family for Mam to go into care. She is mixing with other residents and enjoying the company and I know she is safe
24/7. She's had her hair done on a couple of occasions as well as the hairdresser visiting the home. She's enjoying the food which always looks lovely and well presented. The location of the home and the gardens are beautiful. She's had a lot of family visiting her over the last few weeks and they were all really impressed as well. The staff brought tea and coffee for Mam's relatives when they were there. I hope Mam will be able to stay in Whorlton Grange permanently as it's a lovely care home with lovely staff.

Reply from Charlotte Frankland, Marketing Assistant at Whorlton Grange

Thank you for your lovely words about Whorlton Grange. We are thrilled your mam is happy with us.


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Review from Sara C (Daughter of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional care. Staff are a credit to the industry. Wonderful location and facility. Staff show care and consideration with all the residents. They always smile and provide a warm welcome. Absolutely thrilled to have my father being cared for here. Cannot recommend more highly. Excellent.

Reply from Charlotte Frankland, Marketing Assistant at Whorlton Grange

Thank you for your lovely comments about Whorlton Grange. We are happy your dad is enjoying his time with us.


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Review from Steven L (Son of Resident) published on 11 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and patient with my dad, they are very knowledgeable and have/are looking after him in a very caring manner.

Reply from Charlotte Frankland, Marketing Assistant at Whorlton Grange

Thank you for your lovely comments about Whorlton Grange. I will pass your comments onto the team.


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Review from Jean P (Sister of Resident) published on 28 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always made to feel welcome when visiting. Staff are always available to discuss my worries or concerns regarding health or well-being. Premises are always immaculate and along with excellent food, my sister is well looked after and safe.

Reply from Charlotte Frankland, Marketing Assistant at Whorlton Grange

Thank you for the lovely comments about Whorlton Grange. I will pass your comments onto the team.


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Review from R M (Daughter of Resident) published on 25 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whorlton Grange is an attractive building set in well-maintained grounds with well-appointed, clean, fresh, ensuite rooms. It has the feel of a hotel rather than a care home. The food is good and the menu varied, however, the staff willingly accommodate my mother's rather eccentric requests. Indeed
it is the staff that make Whorlton Grange special. My mother is not the easiest character to manage, but when faced with challenging situations they have, not only supported my mother with their time and understanding, being proactive in finding solutions, but they have been so helpful to me personally. I cannot speak highly enough of them.

Reply from Charlotte Frankland, Marketing Assistant at Whorlton Grange

Thank you for your lovely feedback for Whorlton Grange. I will pass your comments onto the team.


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Review from D T (Brother-in-law of Resident) published on 15 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in all aspects all staff are attentive and friendly at all times. My sister-in-law is ell looked after and is looking very well since she arrived. Very satisfied all round.

Reply from Charlotte Frankland, Marketing Assistant at Whorlton Grange

Thank you for your lovely words about Whorlton Grange, I will pass your comments onto the team.


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Review from G H (Niece of Resident) published on 30 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been in Whorlton Grange for nearly a year now. She has settled in well and I am very pleased with the care she receives. All the staff, down from the managers and care workers, domestics and everyone, can't fault them. Thank you all.

Reply from Charlotte Frankland, Marketing Assistant at Whorlton Grange

Hi Gillian, Thank you for your review of Whorlton Grange, we are glad your Aunt is happy there. I will pass your comments onto the team. Charlotte.


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Review from Sheila G (Daughter of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care home is of a very good standard with really nice care workers. The staff and management are friendly and always have time for everyone. Excellent food and always very clean. Knowing that my mother is happy is everything. One of the managers has always put herself out to chat and I think this
makes a difference.

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Review from Sheree B (Granddaughter of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff, lovely food, very clean and tidy. Always activities on for the residents and trips out.

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Review from Lynn C (Daughter of Resident) published on 26 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are amazing they cannot do enough.

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Review from Helen A (Daughter of Resident) published on 25 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot express enough our gratitude and thanks to the staff at Whorlton Grange. My Dad has been with them for a number of years and during his time with them, they treated him as one of their own family. In his last weeks, the care dedication and love for him was beyond just a job. I wouldn't hesitate
to recommend the team to care for a family member.

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Review from Malcolm I (Son of Resident) published on 7 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always maintain a high standard of care, staff are friendly, very helpful and provide excellent services to my mother.
Nothing seems to be too much bother, always kept up to date with any issues.

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Review from Anne B (Daughter of Resident) published on 1 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has settled in very well here at Whorlton Grange. She is happy and content, which is a marked improvement to how she was at home at times. I am confident in the staff and the care they provide for Mum. The home is a warm and safe environment.

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Current Review Score: 9.9 (9.864)

Overview of Review Score

The Review Score of 9.9 (9.864) out of 10 for Whorlton Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.864 for Whorlton Grange is calculated as follows: ( (114 Excellents x 5) + (18 Goods x 4) ) ÷ 132 Ratings = 4.864

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Whorlton Grange is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (2)

Janice

Janice Wilkinson

Job Title: Home Manager

Joined: 2021

Janice has worked in the health and social care sector for 14 years, starting as a night shift carer and working her way up through various roles to Deputy Manager before joining Wellburn Care Homes in October 2021 as Deputy Manager before becoming Home Manager in November 2021.


Qualification’s include:
NVQ Level 5 in Management
NVQ Level 3 in Health and Social Care
NVQ Level 3 in dementia care
Level 7 in Train the Trainer
NVQ level 3 in medication administration


Jenny

Jenny Robinson

Job Title: Deputy Manager

Joined: 2022

Jenny Robinson has been working as a Deputy Manager at Whorlton Grange since February 2022, supporting the Home Manager, Janice Wilkinson.