Whorlton Grange

Whorlton Grange Cottages, Westerhope, Newcastle upon Tyne NE5 1ND
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9.9 69 Reviews
  • Whorlton Grange, Newcastle upon Tyne
Whorlton Grange is a luxury residential care home, set in rural Westerhope, on the outskirts of Newcastle. The stunning home sits in private grounds and is surrounded by Westerhope Golf Club. The home boasts stunning award-winning gardens, recently refurbished lounges and homely comforts. Their 48 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At Whorlton Grange, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Whorlton Grange, and discover your kind of home.

Show Whorlton Grange on the Map

Care Provided by Whorlton Grange

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 51 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Janice Wilkinson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2014

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Whorlton Grange Reviews (69)

Total of 69, showing 41-60
9.9

Whorlton Grange has a Review Score of 9.9 (9.864) out of 10, based on 11 reviews in the last 2 years. Over all time Whorlton Grange has 69 reviews.

Overall Experience

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Review from Paul S (Son of Resident) published on 19 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whorlton Grange is a lovely place for my mother. She has dementia and gets lots of attention to keep her happy. When I was there this morning she was very bubbly and singing away to herself. She used to forget to eat at home but now has seconds whenever she wants. There are lots of activities for her
and she is taken to places regularly. The staff are very helpful and let me know if she needs anything bringing in.

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Review from Eric W (Son of Resident) published on 11 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We can't fault the service and care that has been provided. The staff are wonderful and have made our mother very comfortable.

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Review from Neil D (Son of Resident) published on 3 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very expensive at £725 a week - but all care homes are. All staff have been great with Dad and us in all our dealings.


Food is excellent - he has put on weight.


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Review from Andrea B (Daughter of Resident) published on 8 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been a resident in Whorlton Grange since March 2018. The home has a lovely homely feeling, the staff are very caring and show my mam respect and dignity. My mam has dementia and in what has been one of the most difficult times in my life the staff at Whorlton Grange have eased the burden
for me. I know my mam is looked after.

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Review from Sandra G (Daughter-in-law of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This home Whorlton Grange is the best home out of all the homes I've been in, it is 'home from home'. Staff are excellent they are treated just like family, I'd definitely recommend it to everyone. The residents are cared for, nothing is too much trouble, they are loved and spoilt. They say love is
the richest possession of all, health is wealth - this home extends the ages of all patients. God Bless them always.

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Review from Jackie S (Daughter of Resident) published on 25 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The deputy manager is outstanding, the other staff are also great. Food, laundry and decor are on point.

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Review from Alistair M (Son of Resident) published on 25 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been impressed by the caring staff who quickly got to know my mother and who have made her very welcome. They have helped her settle in and she now feels a part of the community in the home. Her health issues seem to be addressed and carefully monitored.
The atmosphere in the home is calm
and friendly. There seems to be a good number of staff on hand whenever we visit and there is a good range of activities for residents to take part in.
The facilities are very good. There is a variety of communal spaces for residents from a bigger, more lively lounge to a quieter space, a garden and a courtyard. The dining room is light and spacious. My mother's own room is very comfortable.

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Review from Elaine V (Daughter of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit my mother at Whorlton Grange, she is always busy chatting or taking part in some activity. It's such a lovely social atmosphere and the staff are so caring and friendly and very helpful. My mother is now happy and content and I have no worries.

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Review from David M (Husband of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home and staff show a high degree of care even when under pressure. In my ministry over many years and visiting many homes, this is by far the best.

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Review from Jane P (Daughter of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel confident that my father is getting the best of care. All the staff are caring and attentive and work very hard to keep him safe and happy. Trip out and activities help to add interest and stimulation for the residents. His lovely room is spacious and homely. Beautifully decorated and a spacious
home.

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Review from Irene Y (Resident) assisted by family/friend published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at Whorlton Grange have gone out of their way to make me feel at home. I have a nice bedroom and a lovely view of the gardens and golf course beyond. The gardener keeps the gardens looking beautiful and always gives me a cheery wave and smile. I have recently been able to go to a show
at the Sage and a lovely carer stayed with me the whole the time and we had sole use of the minibus and driver. I really enjoyed the day and my family do appreciate the care and thoughtfulness shown to me.

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Review from Micheal M (Son of Resident) published on 24 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find my mother well cared for and treated with dignity. The fact that the carers like my mother gives me a great sense of relief as I know she will be looked after and cared for. I'm always informed by the staff of my mothers care and kept up to date as to her health, weight etc.

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Review from Jayne C (Daughter of Resident) published on 7 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad came from the hospital after approx 10 weeks in 2 different hospitals, and on his first night here he settled. After 2 weeks now he feels very comfortable in his room and with the staff. I do not have to worry that he is not being cared for. The staff are kind and obliging. My dad is kept very
clean and his condition is improving with care and support. I am comfortable to visit anytime I wish and always feel welcome.

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Review from Judith C (Daughter of Resident) published on 6 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Effective, efficient, caring, anticipating needs.

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Review from Nicola R (Daughter of Resident) published on 15 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was looked after so well. When he was poorly they acted so fast. I will not leave my dad anywhere else now. I trust these people 100%.

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Review from Valerie W (Wife of Resident) published on 14 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was overwhelmed with the kindness shown (I cried). I was pleased with his room and all the facilities on offer. I noticed all the residents were dressed and clean. There seemed to be lots of tea and bickies on offer! I look forward to any future visits my husband may make.

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Review from Stephen R (Son of Resident) published on 1 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having never used a care provider before I was unsure what to expect. From the moment my mother was greeted when she arrived, the staff have been professional, helpful and installed full confidence in me that she is being fully cared for. They are very attentive and always manage to keep my mother smiling.

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Review from Susan Y (Cousin of Resident) published on 23 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Whorlton Grange is located in a nice area next to a golf course. It is a very attractive stone built group of buildings with well kept gardens. The interior is spacious and spotlessly maintained. The available facilities are first class. The atmosphere gives the impression of a happy and well organised
operation with well trained and attentive staff although I do understand that the staff level is currently is not what it should be.

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Review from K H (Daughter of Resident) published on 23 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Whorlton Grange cares for my mother with wonderful care, empathy and in a loving way. They have kept the family informed and helped mam through illnesses always giving mam personal attention. They give friendly encouragement and frequent stimulus. We are very grateful for all the attention and individual
thought for our beloved mam.

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Review from P S (Respite Resident) assisted by family/friend published on 14 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The room is very good and everyone is very friendly. I arrived after a short stay in hospital for a week's respite care, and being blind and hard of hearing, everyone has been extremely patient and friendly. Treatment has been excellent and I have had plenty of assistance when needed. I can't think
of anywhere else I would go.

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Current Review Score: 9.9 (9.864)

Overview of Review Score

The Review Score of 9.9 (9.864) out of 10 for Whorlton Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.864 for Whorlton Grange is calculated as follows: ( (114 Excellents x 5) + (18 Goods x 4) ) ÷ 132 Ratings = 4.864

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Whorlton Grange is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (11)

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Meet the Team (2)

Janice

Janice Wilkinson

Job Title: Home Manager

Joined: 2021

Janice has worked in the health and social care sector for 14 years, starting as a night shift carer and working her way up through various roles to Deputy Manager before joining Wellburn Care Homes in October 2021 as Deputy Manager before becoming Home Manager in November 2021.


Qualification’s include:
NVQ Level 5 in Management
NVQ Level 3 in Health and Social Care
NVQ Level 3 in dementia care
Level 7 in Train the Trainer
NVQ level 3 in medication administration


Jenny

Jenny Robinson

Job Title: Deputy Manager

Joined: 2022

Jenny Robinson has been working as a Deputy Manager at Whorlton Grange since February 2022, supporting the Home Manager, Janice Wilkinson.