Whorlton Grange

Whorlton Grange Cottages, Westerhope, Newcastle upon Tyne NE5 1ND
Submit a Review
9.9 69 Reviews
  • Whorlton Grange, Newcastle upon Tyne
Whorlton Grange is a luxury residential care home, set in rural Westerhope, on the outskirts of Newcastle. The stunning home sits in private grounds and is surrounded by Westerhope Golf Club. The home boasts stunning award-winning gardens, recently refurbished lounges and homely comforts. Their 48 bedroom suites are designed to give residents luxury, privacy and independence. The home prides itself on providing expert, tailored care in a relaxed, friendly and comfortable setting.

At Whorlton Grange, they recognise the importance of recreational activities, and have a dedicated activities coordinator, who plans each day based on the lifestyle preferences and abilities of the residents, and so there is a full programme of events available, both in and out of the home.

Their expert staff are always on-hand to answer any questions about this important next stage in yours or your loved ones life, and to guide you through the process, every step of the way. So come and visit Whorlton Grange, and discover your kind of home.

Show Whorlton Grange on the Map

Care Provided by Whorlton Grange

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 51 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Janice Wilkinson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (45)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2014

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Whorlton Grange Reviews (69)

Total of 69, showing 61-69
9.9

Whorlton Grange has a Review Score of 9.9 (9.864) out of 10, based on 11 reviews in the last 2 years. Over all time Whorlton Grange has 69 reviews.

Overall Experience

  • 58
  • 10
  • 1
  • 0
  • 0

Date Published

69
2
3
11
58

Review from Veronica H (Resident) published on 16 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My care home ticks all the boxes. It is ideal for me and my family who live nearby. I was not coping well at home and this care home suits me well. I feel secure and safe, someone is always on call but I need to realise there are other residents who are just as important as I am. I have a good relationship
with my carers who respect me and have become friends. The managers are first class, picking up quickly on anything that may become necessary with each one of us and dealing with it. Safe hands which are a priority.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from R D (Husband of Resident) published on 15 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Too many lovely staff leaving or about to leave..

Reply from Sophie Maccormack, Marketing Assistant at Whorlton Grange

I would like to start by thanking you for your comments, we are very pleased to see that on the whole, you find the services we provide to be either good or satisfactory. We are currently reviewing the way we provide activities throughout our homes and hope that you will notice an improvement with this in the near future. Activities are a very personal area and what suits one person does not suit another, however, we would be happy to receive any suggestions on new activities which could be provided in the home to meet your relative’s needs.
In response to the comment you have made about “too many lovely staff leaving” unfortunately, care tends to be a transient industry in which staff do move around. Over the last year Wellburn Care Homes have been concentrating on improving our recruitment and retention procedures and hope that going forward this will provide more stability in the staff team.
Many of the staff who are now leaving are doing so for career development and are able to do this due to the training and experience they have received through Wellburn Care Homes, we wish them all well in their future careers.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Douglas C (Son of Resident) published on 7 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this home for 6 years and the proactive help and advice sets them apart. All standards are high and we are kept informed of all events, changes and actions we need to take. We visit the home often at different times so we see most of the staff dealing with different pressures.
The support for my mother, particularly this month by way of activities, has been exceptional. Her Alzheimer's is properly recognised and supported.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Gill B (Daughter of Resident) published on 15 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I take comfort knowing that mum is being cared for in a warm, secure, homely environment by interested and caring staff.
The staff always let me know how mum has been in general when I visit and are quick to contact me if they have concerns, for example, an infection or immediately if there is an
emergency.
It is lovely to see the interaction of the staff and residents and the enjoyment the residents get from the activities - such as singing along to music and visiting bands etc...

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Elspeth R (Resident) assisted by family/friend published on 27 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been here 3 times for respite care and I find the staff very approachable and friendly. I am happy to come here and I have noticed a change in the carers and I feel there is more motivation and interaction.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S D (Niece of Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was having difficulty at home and could not manage. She kept falling. Reluctantly she agreed to go to Whorton for one or two weeks' rest. After her 2 week stay she loved it so much she decided to stay longer. The care she received was first class. Food and care has been wonderful and compassionate.
The staff were very understanding, not only for my needs but my aunty's too. As a result of this she has decided to stay for a long time. I have recommended this to a few neighbours.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kevin M (Son of Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret C (Daughter of Resident) published on 4 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father was admitted just over a year ago. Since then I am more than happy with the care and looking after he receives. He is always clean and well presented when I visit him.
He eats extremely well and enjoys the food. The staff always have time to have a chat with him and that makes him happy as
he loves company.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Margaret C (Wife of Resident) published on 21 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care and support given to my Husband, staff very friendly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.9 (9.864)

Overview of Review Score

The Review Score of 9.9 (9.864) out of 10 for Whorlton Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.864 for Whorlton Grange is calculated as follows: ( (114 Excellents x 5) + (18 Goods x 4) ) ÷ 132 Ratings = 4.864

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Whorlton Grange is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 51 registered maximum number of service users is 10.2, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Mar 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (2)

Janice

Janice Wilkinson

Job Title: Home Manager

Joined: 2021

Janice has worked in the health and social care sector for 14 years, starting as a night shift carer and working her way up through various roles to Deputy Manager before joining Wellburn Care Homes in October 2021 as Deputy Manager before becoming Home Manager in November 2021.


Qualification’s include:
NVQ Level 5 in Management
NVQ Level 3 in Health and Social Care
NVQ Level 3 in dementia care
Level 7 in Train the Trainer
NVQ level 3 in medication administration


Jenny

Jenny Robinson

Job Title: Deputy Manager

Joined: 2022

Jenny Robinson has been working as a Deputy Manager at Whorlton Grange since February 2022, supporting the Home Manager, Janice Wilkinson.