St Annes Care Home

1- 4 Rockcliffe, Whitley Bay NE26 2BG
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9.8 50 Reviews
  • St Annes Care Home, Whitley Bay
St Anne’s Residential Care Home is positioned on the seafront in Whitley Bay, offering peaceful seaside living for its residents. This highly regarded facility provides exceptional quality residential care within a homely and vibrant environment, placing a strong emphasis on the happiness and wellbeing of its Residents.

Residents at St Anne’s can enjoy a variety of social, physical, and mentally stimulating activities designed to enhance their quality of life. The home’s prime location on the seafront affords stunning views of the promenade and the sea, and its front gardens equipped with pods provide a relaxing space to enjoy the outdoors in all weathers.

The staff at St Anne’s are committed to delivering care with passion, empathy, and dignity. They are carefully selected and extensively trained to address the diverse needs of the residents, with a focus on creating individual care and support plans that cater to each resident’s preferences and requirements.

At St Anne’s, residents are the heart of all activities, and the home strives to be a community where every individual is welcomed, valued, and respected.

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Care Provided by St Annes Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kara Coulthard (Registered Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2013
    • Number of floors: 3

Funding & Fees Guide for St Annes Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £900
    • Self-Funded Residential Dementia Care from £900
    • RESPITE Self-Funded Residential Care from £900
    • RESPITE Self-Funded Residential Dementia Care from £900

  • St Anne’s fees include:
    -   Care coverage 24 hour 7 days per week, tailored to the needs of the Resident.
    -   All meals and drinks.
    -   In-house laundry service.
    -   Hair dressing
    -   All activities organised to promote physical and mental wellbeing amongst Residents.
    Additionally, Residents can request the following external services for an extra charge:
    -   Chiropody
    -   Vision and/or hearing visits
    -   Dedicated dentist
    -   Newspaper delivery
    Please note that fees published are indicative only. Prices vary based on room sizes, views and ensuite facilities. Final fees to be charged are based on an assessment of the needs and preferences of every Prospective Resident at St Anne’s.
  • (these prices are only a guideline, please contact St Annes Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Street parking is possible at the front of the Home. Please note that some of the streets to the sides and back of the home are permit-only parking.


St Annes Care Home Reviews (50)

Total of 50, showing 1-20
9.8

St Annes Care Home has a Review Score of 9.8 (9.816) out of 10, based on 20 reviews in the last 2 years. Over all time St Annes Care Home has 50 reviews.

Overall Experience

  • 35
  • 14
  • 1
  • 0
  • 0

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Review from Trudy R (Daughter of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have to express my thanks to all staff. My mam after 86 years had a fall, went into hospital then unfortunately had to go into care, which was a really difficult time. The staff and that is everyone have been so understanding making sure her care was put into place, always with a smile and excellent
encouragement as my mother has lost her nerve walking after the fall. The staff have gone out of their way to support me as well. Giving a phone call and a update at all time on many occasions. Nothing has been a problem to solve, again I feel my mam is in safe hands. Thanks a million.

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Review from S M (Son of Resident) published on 29 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were very concerned about where dad went but all of the staff at St Annes Care Home welcomed all of us and made things exceptionally easy and made dad feel comfortable straight away.
He feels already at home which is extra important for us as family. Ongoing treatment has been instant and we all
fee dad will enjoy his time here. Thank you all so much for helping all of us.

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Review from L S (Friend of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Friend has recently moved into St Anne's and they have been really good. The staff are caring and friendly and nothing is a bother to them. We had to find a care home fairly quickly for our friend and they have been very accommodating.

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Review from M R (Son of Resident) published on 14 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at St Annes Care Home for a few weeks now, following a brief stay in hospital after fracturing her hip. She has been very happy throughout her stay and has been well cared for by the friendly staff, who have kept us updated with her daily life and improving mobility.

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Review from C M (Brother of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister moved into St Annes in March 2023. This was arranged over a weekend and has proven to be a good decision. Located on the lovely frontage of Whitley Bay my sisters room looks onto the promenade. Easy access to fresh air and connection with the community.
A warm welcome and lots of smiles are
offered by staff at all times which generates a caring and sensitive and friendly approach to the elderly through all levels of the organization.
Cleanliness of the fabric is clean and tidy and to a reasonable standard with improvements managed on a rolling programme. Individual residents rooms are cleaned regularly and although of modest standards access to shower/bath facilities are available. Lift provision could be improved. Lounges offer choices to residents for social activities or to simply relax and chat.
A variety of activities is on offer to all able residents and the Christmas celebrations is well attended. Live entertainment is part of the fun. My sister is content.

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Review from A C (Son of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We sought a respite place for mother that would meet her needs. We were delighted from the outset at the quality of care in all it's diverse dimensions. Staff were always very good humored in dealing with the various demands of our mother. Feedback and information for family was first class and reassuring.
We were concerned about medication and health but knew we were leaving mum in very good hands. We would recommend this home to anybody and would not hesitate to return mum to their care in the future.

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Review from J G (Daughter of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Annes Care Home goes above and beyond to look after their residents and make them feel happy, engaged, mentally stimulated and well fed.
The communication I've had from staff is amazing and they are always willing to help, no matter what it is.
The recent Christmas party was great. My dad was
up dancing, big smile on his face and seemed very happy.

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Review from P W (Daughter of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum settled in quickly and I am impressed with how safe St Annes Care Home feels and how welcome we are made as visitors. Mum clearly likes the food and the coastal location means we can make the most of even short walks outside. She has been there for more than a year now and it is great to see the
same staff over and over again, so helpful, friendly and caring and anything we point out gets sorted out.

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Review from Karena F (Niece of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

St Annes Care Home has excellent standards and is run by brilliant managers the staff are amazing always courteous and polite that always have time for my uncle and myself and always keep me informed on the things I need to know.
Thank you St Annes, You all should have a pay rise for the amount of
work you all do.

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Review from Alan S (Nephew of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My auntie was rushed into St Annes Care Home on a temporary basis but we liked it so much and she settled straight away so arrangements were made for her to stay permanently. The staff are excellent at what they do and so friendly.

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Review from C M (Son of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident since April 2024. He has been well looked after during that time. The staff treat the residents so well and show real compassion with them. I am always kept up to date if there are any issues with my dad. The care home has a real family feel.

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Review from Trevor M (Son of Resident) published on 20 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so worried about Mother settling into a care home environment after a previous stint in another setting which I could not recommend. Staff are so helpful, friendly and accommodating and visiting is never a problem. The home is kept clean and fresh.

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Review from R P (Goddaughter of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My godmother was moved to St Anne's directly from the hospital. A care home was not her first choice and she had been determined to stay at home for as long as possible. However, she has been a resident for about 2 months now and she is the happiest I have seen her in years. She obviously loves the
staff who are really friendly and kind and she now has people to socialise with and is well cared for. It has been a very happy and successful move.

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Review from J D (Son of Resident) published on 12 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was dreading what Mum’s reaction would be when she was taken to a care home as she had always been very resistant to the idea. I needn’t have worried; however, the deputy manager put her at ease immediately.
The room Mum was allocated is on the top floor and has great views of the sea, which is directly
across the road. She loves watching the waves and finds it quite therapeutic.
St Anne’s provides safe, secure accommodation in a pleasant environment and is run by wonderful, friendly staff who genuinely care about their residents.
Whenever we visit, Mum always appears happy and content, and the lovely relationship she has with the carers is evident.

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Review from Kerry J (Daughter-in-law of Resident) published on 12 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We moved my mother-in-law into St Annes a couple of days ago and cannot praise the place enough.
We haven't had the best experience with care homes so far, so to find somewhere so lovely has been a huge relief. One member of staff welcomed my mother-in-law so kindly and thoughtfully and was so reassuring.
Every one of the many staff we saw gave a brilliant impression; they were kind and so nice. There are lots of activities and plenty to keep residents busy, as well as a plentiful supply of tea and biscuits!
The room itself is small but has everything needed and was spotlessly clean. The lovely staff member who appeared to help unpack and help label clothes was wonderful and made the process so easy. Communication has been great, and you really feel like the staff care. We are so pleased we found somewhere so perfect for my mother-in-law.

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Review from Paul T (Son of Resident) published on 26 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has struggled in respite care previously, but she loved St Annes, saying she wants to spend any future respite there. The staff were great, and she enjoyed the food, something she can be picky about. Overall, she had a good time.

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Review from J H (Daughter of Resident) published on 21 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been delighted by the care the staff are giving my mother. She went into St Annes as an emergency, just before Christmas, initially as a temporary resident. The staff are incredibly caring and understanding and act immediately if they see any problem. We love the pids in the front garden, which
allow great views whilst keeping away the bracing wind!

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Review from Craig E (Son of Resident) published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care in a friendly and happy environment.
As a regular visitor to see my mum in the home for several years, my trust and gratitude to the carers have only increased.

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Review from Paul J (Son of Resident) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care and attention paid. Great empathy and understanding and I'm constantly kept up to date on my mother's condition, her situation and advised of any falls she's had. In terms of medical care the care home has a structured and reliable method. Whether it's calling on other healthcare professionals
such as nurses, doctors or calling in paramedics when needed. I feel confident in my mother's safety and care which is all you can ask of a care home. Well done St Annes .

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Review from Amanda S (Daughter of Resident) published on 12 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From start to finish, the staff were absolutely amazing. Even though they were undergoing lots of decorating, the residents were put first every time. Dad settled straight away, and as it was for two weeks of respite, his needs at this time were all met.
Food was fab too, and all resident's individual
requirements were carried out. All members of staff were approachable and happy to help at any time.
Now that we're home, Dad has to let you know the food and care were excellent. Thank you.

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Current Review Score: 9.8 (9.816)

Overview of Review Score

The Review Score of 9.8 (9.816) out of 10 for St Annes Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.816 for St Annes Care Home is calculated as follows: ( (191 Excellents x 5) + (43 Goods x 4) ) ÷ 234 Ratings = 4.816

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Annes Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 18 Mar 2025

For up to date information on bed vacancies, please contact us.


Awards / Recognitions (0)

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Meet the Team (2)

Kara

Kara Coutlhard

Job Title: Registered Care Home Manager

Joined: 2021

Hi, My name is Kara and I am the Registered Care Home Manager here at St Annes.


I've been with Ascot Care for 2 years.


I'm supported by a Deputy Manager, Molly and a fantastic team of Senior Care Assistants, Care Assistants and Ancillary staff.


If you have any questions about the care we provide, please do not hesitate to contact me!


Molly

Molly Chambers

Job Title: Deputy Manager

Joined: 2022

Hi, My name is Molly Chambers and I am the Deputy Manager here at St Annes.


I've worked at Ascot Care since 2022.


We have a great team here at St Annes. If you have any questions, please do not hesitate to get in touch.


Frequently Asked Questions about St Annes Care Home

What types of Care is St Annes Care Home registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Annes Care Home provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does St Annes Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at St Annes Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is St Annes Care Home to the centre of Whitley Bay?

0.6 mile(s) as the crow flies, distance by road may be significantly further.