St Annes Care Home

1- 4 Rockcliffe, Whitley Bay NE26 2BG
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9.8 50 Reviews
  • St Annes Care Home, Whitley Bay
St Anne’s Residential Care Home is positioned on the seafront in Whitley Bay, offering peaceful seaside living for its residents. This highly regarded facility provides exceptional quality residential care within a homely and vibrant environment, placing a strong emphasis on the happiness and wellbeing of its Residents.

Residents at St Anne’s can enjoy a variety of social, physical, and mentally stimulating activities designed to enhance their quality of life. The home’s prime location on the seafront affords stunning views of the promenade and the sea, and its front gardens equipped with pods provide a relaxing space to enjoy the outdoors in all weathers.

The staff at St Anne’s are committed to delivering care with passion, empathy, and dignity. They are carefully selected and extensively trained to address the diverse needs of the residents, with a focus on creating individual care and support plans that cater to each resident’s preferences and requirements.

At St Anne’s, residents are the heart of all activities, and the home strives to be a community where every individual is welcomed, valued, and respected.

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Care Provided by St Annes Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kara Coulthard (Registered Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2013
    • Number of floors: 3

Funding & Fees Guide for St Annes Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £900
    • Self-Funded Residential Dementia Care from £900
    • RESPITE Self-Funded Residential Care from £900
    • RESPITE Self-Funded Residential Dementia Care from £900

  • St Anne’s fees include:
    -   Care coverage 24 hour 7 days per week, tailored to the needs of the Resident.
    -   All meals and drinks.
    -   In-house laundry service.
    -   Hair dressing
    -   All activities organised to promote physical and mental wellbeing amongst Residents.
    Additionally, Residents can request the following external services for an extra charge:
    -   Chiropody
    -   Vision and/or hearing visits
    -   Dedicated dentist
    -   Newspaper delivery
    Please note that fees published are indicative only. Prices vary based on room sizes, views and ensuite facilities. Final fees to be charged are based on an assessment of the needs and preferences of every Prospective Resident at St Anne’s.
  • (these prices are only a guideline, please contact St Annes Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Street parking is possible at the front of the Home. Please note that some of the streets to the sides and back of the home are permit-only parking.


St Annes Care Home Reviews (50)

Total of 50, showing 21-40
9.8

St Annes Care Home has a Review Score of 9.8 (9.816) out of 10, based on 20 reviews in the last 2 years. Over all time St Annes Care Home has 50 reviews.

Overall Experience

  • 35
  • 14
  • 1
  • 0
  • 0

Date Published

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20
30

Review from Kara P (Great-Nephew of Resident) published on 18 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff.
Always willing to help.
Good security.
Efficient.
Hands-on manager/assistant manager.

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Review from Hilary C (Daughter of Resident) published on 11 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant in all respects.

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Review from Michele S (Friend of Resident) published on 11 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visited my friend here and was so pleased to see that he is very happy and settled. He is safe and well looked after and he is very happy.

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Review from Josephine K (Sister of Resident) published on 1 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy that she has settled in St Annes. She is well cared for by all the staff. Also, she is always well dressed and loves being here. We always ask her what she's had for lunch etc, and say everything is delicious.

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Review from Brenda W (Sister of Resident) published on 1 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care from all the staff at St Annes is second to none. They are so kind, considerate and patient. The rooms, although needing updating, are always kept clean and tidy, and lastly, but not least, the food is superb. What more is to be said!

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Review from M Y (Son of Resident) published on 1 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at St Annes since August 2021. He states that he is well looked after and feels very much at home. He states that the care provided is excellent, and he enjoys all the meals provided.

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Review from Joan M (Wife of Resident) published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Choosing a caring home was very difficult, but I am very pleased that we chose St Annes. The staff are lovely, and my husband has settled in well. He is treated with dignity and given the support he needs.

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Review from Andrea H (Niece of Resident) published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Due to Covid, it's hard to comment. The staff and management are all very good. The room is without a window, which is disappointing. Communication could be better.

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Review from Peter C (Brother of Resident) published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Comfortable and easy, relaxed.

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Review from A P (Friend of Resident) published on 18 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My friend has just received from Covid due to the care and attention received at St Annes.

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Review from Barbara S (Friend of Resident) published on 23 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Only third visit here, but room is very clean and nicely decorated. Our friend is very scared on the chairlift in the annexe sadly and unhappy. Staff we have met have been helpful and kind.

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Review from S C (Son of Resident) published on 23 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is happy and settled here. She seems to get along with staff and residents alike, Well fed and well cared for.

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Review from Kath F (Friend of Resident) published on 23 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is only the third visit, but have found it very warm, clean and nicely decorated. My friend would love to be at home, but we appreciate that she is much safer and well looked after here.

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Review from B M (Daughter of Resident) published on 18 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family, we feel deep gratitude for the care and kindness our mother receives at St Annes. It is headed by an excellent management team with dedicated staff. St Annes has exceeded our expectations, and we couldn’t ask for more.

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Review from Valerie L (Daughter-in-law of Resident) published on 12 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A highly professional team of staff who are dedicated to providing a high standard of care. Always a friendly, welcoming greeting when visiting. Nothing seems to be a bother, and during such difficult times with the pandemic, staff go out of their way to please everyone with a smile. The investment
in garden pods for visitors was so thoughtful, and much appreciated to keep everyone Covid safe. The internal decor could do with an update, but this is no reflection on the standard of care provided.

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Review from J K (Grandson of Resident) published on 11 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I cannot thank the staff at St Annes enough for the care my grandma has received since staying with them. Her room is clean, tidy and she is well looked after. The staff at St Annes treat residents as if they were their own family; taking part in Christmas activities and sending cards
to loved ones; they really go the extra mile. Thank you all for the magnificent care the residents are receiving!

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Review from Moya C (Wife of Resident) published on 11 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in the home for just under a year and has been very happy and satisfied with the friendliest of the staff. I am also very happy with his appearance and care; he always looks very presentable and happy. I have also found the communication very good.
Very happy with the meals provided
and the cleanliness of the room.

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Review from Vicki M (Daughter of Resident) published on 11 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff at St Anne's are very kind and attentive. I feel comfortable knowing that my mum is in safe hands. I'm always kept up to date regarding Mum's wellbeing and am confident that the staff have Mum's best interests at heart. My dad (who was also a resident at St Anne's) died last year, and
I will always be grateful to the staff for the care and compassion they showed to my mum and our family.

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Review from S L (Son of Resident) published on 11 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From being greeted at the door, doing all Covid safety work and being shown to Mother's room, the staff are brilliant - polite, friendly and informative as to how Mother has been. The staff have a very good relationship with Mother and appear that nothing is too much trouble. This has been a great home
to put Mother in.

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Review from J H (Nephew of Resident) published on 22 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding care/staff/carers. Go out of their way to help in any way with the care of my auntie and keep me fully up to date on all her needs. The home is of a very high standard and very clean. This is the best care home in my area.

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Current Review Score: 9.8 (9.816)

Overview of Review Score

The Review Score of 9.8 (9.816) out of 10 for St Annes Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.816 for St Annes Care Home is calculated as follows: ( (191 Excellents x 5) + (43 Goods x 4) ) ÷ 234 Ratings = 4.816

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Annes Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 18 Mar 2025

For up to date information on bed vacancies, please contact us.


Awards / Recognitions (0)

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Meet the Team (2)

Kara

Kara Coutlhard

Job Title: Registered Care Home Manager

Joined: 2021

Hi, My name is Kara and I am the Registered Care Home Manager here at St Annes.


I've been with Ascot Care for 2 years.


I'm supported by a Deputy Manager, Molly and a fantastic team of Senior Care Assistants, Care Assistants and Ancillary staff.


If you have any questions about the care we provide, please do not hesitate to contact me!


Molly

Molly Chambers

Job Title: Deputy Manager

Joined: 2022

Hi, My name is Molly Chambers and I am the Deputy Manager here at St Annes.


I've worked at Ascot Care since 2022.


We have a great team here at St Annes. If you have any questions, please do not hesitate to get in touch.