St Annes Care Home

1- 4 Rockcliffe, Whitley Bay NE26 2BG
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9.8 50 Reviews
  • St Annes Care Home, Whitley Bay
St Anne’s Residential Care Home is positioned on the seafront in Whitley Bay, offering peaceful seaside living for its residents. This highly regarded facility provides exceptional quality residential care within a homely and vibrant environment, placing a strong emphasis on the happiness and wellbeing of its Residents.

Residents at St Anne’s can enjoy a variety of social, physical, and mentally stimulating activities designed to enhance their quality of life. The home’s prime location on the seafront affords stunning views of the promenade and the sea, and its front gardens equipped with pods provide a relaxing space to enjoy the outdoors in all weathers.

The staff at St Anne’s are committed to delivering care with passion, empathy, and dignity. They are carefully selected and extensively trained to address the diverse needs of the residents, with a focus on creating individual care and support plans that cater to each resident’s preferences and requirements.

At St Anne’s, residents are the heart of all activities, and the home strives to be a community where every individual is welcomed, valued, and respected.

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Care Provided by St Annes Care Home

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Epilepsy
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kara Coulthard (Registered Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2013
    • Number of floors: 3

Funding & Fees Guide for St Annes Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £900
    • Self-Funded Residential Dementia Care from £900
    • RESPITE Self-Funded Residential Care from £900
    • RESPITE Self-Funded Residential Dementia Care from £900

  • St Anne’s fees include:
    -   Care coverage 24 hour 7 days per week, tailored to the needs of the Resident.
    -   All meals and drinks.
    -   In-house laundry service.
    -   Hair dressing
    -   All activities organised to promote physical and mental wellbeing amongst Residents.
    Additionally, Residents can request the following external services for an extra charge:
    -   Chiropody
    -   Vision and/or hearing visits
    -   Dedicated dentist
    -   Newspaper delivery
    Please note that fees published are indicative only. Prices vary based on room sizes, views and ensuite facilities. Final fees to be charged are based on an assessment of the needs and preferences of every Prospective Resident at St Anne’s.
  • (these prices are only a guideline, please contact St Annes Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Street parking is possible at the front of the Home. Please note that some of the streets to the sides and back of the home are permit-only parking.


St Annes Care Home Reviews (50)

Total of 50, showing 41-50
9.8

St Annes Care Home has a Review Score of 9.8 (9.816) out of 10, based on 20 reviews in the last 2 years. Over all time St Annes Care Home has 50 reviews.

Overall Experience

  • 35
  • 14
  • 1
  • 0
  • 0

Date Published

50
12
13
20
30

Review from Sarah S (Granddaughter of Resident) published on 21 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend St Annes care home enough. The care and attention they provide to my grandparents are above and beyond expectations. Originally, my gran only attended St Annes as respite until we found a long term solution, however, she settled straight away and was so fond of all the staff. My granda
is also now a resident; he is really well looked after and always speaks highly of the home and his care. He particularly enjoys the food and the fun activities they provide. It is really comforting for the family to know that they are receiving the best quality care. Well done, St Annes; you are an absolute credit to the care sector.

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Review from Paul D (Son of Resident) published on 21 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad is very happy with his room (with the sea view), and the staff are great with him.
He loves the food and thinks this is the best hotel he’s ever been in!
I can’t be more pleased with the staff; they do a fab job.

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Review from Kath M (Niece of Resident) published on 21 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has been a resident at St Annes for about 2-years, and although she isn't always the easiest person to deal with, the staff are always patient with her and treat her with respect and gentle persuasion.
I know that she is safe and well cared for.

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Review from Paula L (Daughter of Resident) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother and I never thought our mum would settle in a care home after trying her in a different home, she wouldn’t settle and kept trying to leave (she has been very independent all her life and travelled the world alone). However, we were told about St Anne’s because it’s not a modern building and
has lovely views across the sea; we thought we should give it a try!
The building has character and resembles a hotel, so my mother feels like she’s on a bit of a holiday with a lot of like minded people. The staff are lovely and really care about their clients. My brother and I can now relax a bit as we know all her needs are being met. Would definitely recommend it.

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Review from Ian (Son of Resident) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The best all-inclusive hotel in the area.

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Review from A L (Son-in-law of Resident) published on 3 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My relative moved into St Annes at the end of June 2021, and the staff have helped him to settle into his new routine and environment away from his own home. He speaks highly about the care and attention he receives from all the staff. His room is bright, always well heated, and sea facing. He enjoys
his meals and is comfortable at the home. However, there are only limited activities, but this may be Covid related.

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Review from Helen C (Niece of Resident) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Annes was excellent for the care of my aunty. They have a fantastic staff team. My aunty felt very much at home in the few months she was there. Her end of life care was very good for my aunty and her family.

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Review from Ken L (Son of Resident) published on 28 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the midst of Covid restrictions, I was told my mam needed to go into a care home. It was a great relief to come across St Anne's where the management took care of all our problems.
She has a nice homely room with a seat in the window looking at the sea, staff attend to all her problems, and whims,
"playing along" with her at times while keeping her cleaned and tidily dressed.
Diet must be well balanced as she now looks healthier than when she went in. GP support is called in when necessary and St Anne's keep us informed. Excellent value for money, very pleased with the "family style" that staff and management look after her and greet us. Taken a great weight off our shoulders!

Reply from Michelle Faragher, Head of Operations at St Annes Care Home

Thank you for your lovely review. I will make sure that your kind words are passed on to the staff team at St Annes.


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Review from Joanne G (Daughter of Resident) published on 28 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad moved into St Annes around 18-months ago at the start of the Covid outbreak. The staff have been excellent throughout, treating him as an individual and with dignity whilst ensuring that he is stimulated and that he feels at home. They have built his trust to enable them to support him as his
dementia worsens and he needs more help to do everyday tasks. I would recommend St Annes to anyone looking for a comfortable and supportive environment for their loved one.

Reply from Michelle Faragher, Head of Operations at St Annes Care Home

Thank you for taking the time to write such a lovely review. I will ensure your kind words are passed on to the staff at St Annes.


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Review from Trevor D (Son-in-law of Resident) published on 22 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

In view of Covid, I have had limited access to the home. However, I have that while dealing with staff on the telephone, I have always found them to be helpful, and any concerns raised are always attended to. The staff are very helpful and always friendly.

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Current Review Score: 9.8 (9.816)

Overview of Review Score

The Review Score of 9.8 (9.816) out of 10 for St Annes Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.816 for St Annes Care Home is calculated as follows: ( (191 Excellents x 5) + (43 Goods x 4) ) ÷ 234 Ratings = 4.816

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Annes Care Home is based on 20 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 20 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Bed Vacancies

posted 18 Mar 2025

For up to date information on bed vacancies, please contact us.


Awards / Recognitions (0)

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Meet the Team (2)

Kara

Kara Coutlhard

Job Title: Registered Care Home Manager

Joined: 2021

Hi, My name is Kara and I am the Registered Care Home Manager here at St Annes.


I've been with Ascot Care for 2 years.


I'm supported by a Deputy Manager, Molly and a fantastic team of Senior Care Assistants, Care Assistants and Ancillary staff.


If you have any questions about the care we provide, please do not hesitate to contact me!


Molly

Molly Chambers

Job Title: Deputy Manager

Joined: 2022

Hi, My name is Molly Chambers and I am the Deputy Manager here at St Annes.


I've worked at Ascot Care since 2022.


We have a great team here at St Annes. If you have any questions, please do not hesitate to get in touch.