Kendal House

29 Park Avenue, Whitley Bay NE26 1DP
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8.5 41 Reviews
  • Kendal House, Whitley Bay
Kendal House is a small independent care home in the centre of Whitley Bay. Kendal house provides outstanding care to residents in a safe and homely environment. They offer person-centred care for older people with a long and established reputation in the area.

They pride themselves on being able to deliver bespoke person-centred care to every one of the residents at Kendal House. Kendal House is a small care home with only 22 bedrooms, this enables its devoted team to be able to deliver care on a very personal level to each and every one of their residents.

The home provides residential care for adults aged 65 and over with a range of physical and mental health issues. They are able to offer respite, emergency and permanent care. Each resident is provided with a personalised care plan which not only focuses on the individual’s medical and personal care needs, they focus on the little things that make a difference too. Likes and dislikes, religious preference, a lie in at the weekend or watching a particular soap on the television. The team will make sure that every effort is made to make every resident’s stay at Kendal House as comfortable and homely as possible.

The team understands the importance of social interaction for residents and work hard to promote a healthy social life within the home. They organise daily entertainment within the home and activities organised by their events coordinator. Residents are encouraged to keep physically and mentally active.

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Care Provided by Kendal House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 24 Service Users
  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Convalescent Care
  • Own GP if required

Good to Know

  • Owner
  • Lenore Care Ltd
  • Person in charge
  • Joanne Barker (Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (22)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019

Funding & Fees Guide for Kendal House

  • Weekly Charges per Person
    • Self-Funded Residential Care £700 – £720
  • (these prices are only a guideline, please contact Kendal House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Kendal House Reviews (41)

Total of 41, showing 41-41
8.5

Kendal House has a Review Score of 8.5 (8.475) out of 10, based on 3 reviews in the last 2 years. Over all time Kendal House has 41 reviews.

Overall Experience

  • 38
  • 3
  • 0
  • 0
  • 0

Date Published

41
2
3
3
38

Review from John M (Son of Resident) published on 8 February 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in residence in Kendal House for three years now. I have regular contact with all members of staff and have always found them warm, friendly and approachable. The care they have given to mum has been second to none, the staff do not just take this as their job they really do genuinely
care for all of the residents. The home is immaculately clean and free of any unpleasant odours that I have experienced in other care homes. My mum has always praised the meals provided for her and tells me that she feels warm and comfortable at all times. My mum suffers with dementia but still has recall to a certain extent. Mum's husband and my father recently passed away which was obviously devastating news for mum, however the way in which all members of the staff handled the situation was excellent. I would have no hesitation in recommending Kendal House to anyone looking for a care home for a loved one, in fact when I get to that point in my life it is where I would want to be.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 8.5 (8.475)

Overview of Review Score

The Review Score of 8.5 (8.475) out of 10 for Kendal House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.9 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.600 for Kendal House is calculated as follows: ( (22 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 35 Ratings = 4.6

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.875 Points relating to the number of positive Reviews for Kendal House is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 24 registered maximum number of service users is 4.8. 3 Positive Reviews ÷ 4.8 = 0.625

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (4)

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