Ashfield Court

Great Lime Road, Forest Hall, Newcastle upon Tyne NE12 9DH
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9.2 26 Reviews
  • Ashfield Court, Newcastle upon Tyne
Ashfield Court Care Home is situated in the Forest Hall area of Newcastle. It is within easy walking distance of local shops and amenities and is well served by public transport.

Many people who visit Ashfield Court comment on the warm and homely feel they get the minute they walk in and are greeted by friendly, smiling staff.

It has a people-centred approach and staff like to get to know their residents properly, not just on the surface.

New residents are asked to fill in a ‘This is your life’ book, so Ashfield Court can learn about their personal history – where they went to school, their career, their hobbies, likes and dislikes, and so on. The families are asked to complete if the residents are unable to do so.

With this information, the home can interact with residents in a much more meaningful way. It also helps that the majority of staff and residents are from this area of Newcastle.

There is a wide range of activities for residents but a fairly recent development has been an attachment to the Hen Power project, which gives them access to many arts and crafts activities. Ashfield was chosen because artwork by residents went on exhibition in Newcastle.

A local church organises tea and coffee mornings. Ashfield is the venue for people to sit, have meals and chat with residents and find out about the home.

A Friends of Ashfield group has been set up. It is run by the residents – Ashfield is applying for Lottery funding through Hen Power.

The residents regularly go out into the community and the community comes to them. Once a month there’s a trip out for a pub lunch for residents and their families. Local schools often come in for sing-alongs.

There is a secure garden, which is used regularly by the residents, sometimes for arts and crafts activities, weather permitting.

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Care Provided by Ashfield Court

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 46 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Mandy Teruel (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (46)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Ashfield Court Reviews (26)

Total of 26, showing 1-20
9.2

Ashfield Court has a Review Score of 9.2 (9.175) out of 10, based on 7 reviews in the last 2 years. Over all time Ashfield Court has 26 reviews.

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Review from J H (Daughter of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After her first full month in the home, my mother has found the staff very friendly and helpful. She is gradually learning that they will try to accommodate any wants and routines, provided she asks or tells them what is required! The home is clean and tidy and management is on the ball and responsive
to any questions/problems. Have only had a small issue with her commode and sensor mat not being put out properly on several nights and the buzzer not being properly connected which is a bit of a worry. She likes the home-cooked food too! There has been an elastic band under the bed for several days.

Reply from Francesca MacDuff-Varley, Marketing Manager at Ashfield Court

Thank you for your fantastic review. Your feedback on areas we can improve on is much appreciated and will be passed to the team so we can look into these immediately for you.


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Review from J S (Sister-in-law of Resident) published on 7 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother-in-law settled easily and spoke highly of the care he was given. His room was always kept clean as were the public spaces. We were never around at meal time though we did have an excellent meal in the bar on Christmas day. The staff always brought us up to date with his progress as we arrived
and always had a smile for us. The residents didn't seem up to the activities much preferring to be sit in the lounge.

Reply from Francesca MacDuff-Varley, Marketing Manager at Ashfield Court

Thank you for your lovely review and feedback that will be passed on to the team.


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Review from Claire R (Daughter of Resident) published on 22 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been looked after at Ashfield Court for the last year and I can't speak highly enough of the entire staff there. From the time of admission, they treated Mum with dignity and compassion and I was impressed with how quickly they became attuned to my mum's needs, her little ways and idiosyncrasies
and personality traits. Staff were also quick to act if Mum was unwell and needed medical assistance. I would not hesitate to recommend Ashfield Court to anyone.

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Review from Stephen R (Son of Resident) published on 16 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't give all the staff at Ashfield Court enough praise, they cared for my mam for 12 months until her passing. In that time, I could sleep at night knowing she was in good hands, nothing was too much trouble and my mam 'loved' all the carers. Thank you for making my mam's final days happy and comfortable.

Reply from Francesca MacDuff-Varley, Marketing Manager at Ashfield Court

Thank you for your lovely review and kind words about our team, these will be passed on to them all.


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Review from Susan R (Daughter of Resident) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care staff, loving and caring.
Spotless care home.
Food home-cooked, no frozen meals.
Lovely outdoor area.
Plenty of activities to occupy the residents.
A new bar and room for families to spend private time together - opening soon.

Reply from Francesca MacDuff-Varley, Marketing Manager at Ashfield Court

Thank you for your 5-star review; your wonderful feedback will be passed on to the team.


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Review from C S (Daughter of Resident) published on 8 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam was in Ashfield Court as a respite resident for four months. The staff and management couldn't do enough for her. She was well looked after and cared for. Staff were friendly and helpful. If care is ever needed in the future I would certainly place her there again.

Reply from Francesca MacDuff-Varley, Marketing Manager at Ashfield Court

Thank you for your lovely review and kind words, these will be passed to all our team.


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Review from Irene S (Daughter of Resident) published on 30 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are fantastic and really excellent with the residents.

Reply from Francesca MacDuff-Varley, Marketing Manager at Ashfield Court

Thank you for your lovely, five-star review and wonderful feedback that will be passed on to all our Ashfield House team.


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Review from Kevin M (Son of Resident) published on 2 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been here less than 3 weeks but we have been allowed to bring lots from her home to ensure she has familiar belongings. The care and effort put into her rehabilitation has been superb, giving her more freedom. Staff are always friendly towards any visitors and encourage my mother to engage
with others and join in any activities as much as possible which has helped her to settle more easily.

Reply from Francesca MacDuff-Varley, Marketing Manager at Ashfield Court

Thank you for your lovely review and kind words, these will be passed to the team.


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Review from C T (Wife of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From my husband on his first day (short-term care), he was welcomed by all staff. Manager was waiting to show us around and taken to his room. His vegan diet was talked about with the kitchen staff (excellent). Staff are all working on his care plan for returning home in the future. The manager is approachable
if we have questions as id all staff. (Very well done).

Reply from Francesca MacDuff-Varley, Marketing Manager at Ashfield Court

Thank you for such a lovely review - your fantastic feedback will be passed on to the team.


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Review from Allison M (Daughter of Resident) published on 25 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for almost 18 months now. I would not hesitate to recommend Ashfield to anyone! It is managed and run excellently. The staff are amazing and go above and beyond. Nothing is a problem. I have complete confidence in their care! Mam has settled really well after a bit of a
sharky period due to her illness and medications. The staff are incredible with Mam and deserve to be recognised for the job,

Reply from Francesca MacDuff-Varley, Marketing Manager at Ashfield Court

Thank you for your lovely review; your praise of our care colleagues, management and home is much appreciated and will be passed to the team for recognition.


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Review from Y M (Daughter of Resident) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't say enough words to express how happy I am with my mother's care at Ashfield Court. The staff have made my mother feel welcome by arranging her room the way she wants it and listening to her needs and concerns. The environment is stimulating and there is a warm atmosphere. Thank you to everyone
at Ashfield Court!

Reply from Francesca MacDuff-Varley, Marketing Manager at Ashfield Court

Thank you for this lovely review, we are so pleased your mother has settled in well and your fantastic feedback will be passed to our Ashfield Court care team.


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Review from J L (Daughter of Resident) published on 21 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff, very helpful and understanding. Nice, comfortable, airy bedroom with room to move around easily. Good size common room and dining room leading to a nice garden.

Reply from Francesca MacDuff-Varley, Marketing Manager at Ashfield Court

Thank you for your lovely review that will be passed on to the home team.


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Review from Brian K (Son of Resident) published on 10 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident for some 3 years and during all that time I have had no causes for complaint. The home has a cosy and homely feel and the rooms are of a good size. Residents are kept well entertained but are no way forced to participate. The staff all seem to be well trained and are attentive
to residents needs. Most importantly they treat residents with dignity. The home is well run and you are always kept well informed of your relative's well-being.

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Review from W T (Husband of Resident) published on 9 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife having been a resident at two places prior to Ashfield Court could not be more pleased with the care she is receiving here. Being well taken care of, looked after by caring staff and fed restaurant food.
I am relieved that she is being treated like this and happy she is happy.

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Review from B G (Daughter of Resident) published on 9 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It has been nine months now since I have seen my mum during the lockdown, so, therefore, have been unable to enter the home. However, I have been kept up to day with everything that has been happening at the home during this time, so the answers will be from earlier this year. I and all Mam's family
have to say how the staff have done a wonderful on keeping themselves and residents safe and well during this awful time.

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Review from Sandra C (Daughter of Resident) published on 3 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been at Ashfield Court for over two years. In that time I cannot fault the care and attention that has been given. The staff are excellent. I would recommend this home to anyone. Because of this attention and dedication, I have great peace of mind, knowing that my mother is being cared for,
especially at this time of the virus. May it continue. Many many thanks Ashfield.

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Review from Jean W (Daughter of Resident) published on 3 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Ashfield Court for approximately 6 years. Over the years I have had a few issues but they were always dealt with promptly. As of 2020 I could not have placed my mother in a better home. A big 'well done' and 'thank you' to the management and staff who are going above and beyond.
My mother is well and very happy in this care home.

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Review from E H (Sister of Resident) published on 3 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been a resident in Ashfield Court for 5 years now. From day 1 of her going in there she has had the best care and attention anyone could wish for. The building itself is modern, very clean and homely. Attention to detail is very evident to see. The staff and the services are brilliant
and we, as family members, are always kept informed of any issues or changes. We would recommend Ashfield Court to anyone looking for care for a loved one.

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Review from Deborah T (Daughter of Resident) published on 1 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashfield Court care home gives a home from home experience and atmosphere for my elderly parent but it is the staff that make a real difference. They are all outstanding, always prepared to make time to give advice, support and guidance at a time when you need it the most. They are caring, compassionate,
kind and show warmth towards their residents and us as a family. I highly recommend Ashfield to those who want peace of mind, trust and respect when choosing a care home.

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Review from W A (Wife of Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice clean home with very helpful and pleasant staff. They do everything you ask for. Brilliant staff.

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Current Review Score: 9.2 (9.175)

Overview of Review Score

The Review Score of 9.2 (9.175) out of 10 for Ashfield Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.714 for Ashfield Court is calculated as follows: ( (65 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 84 Ratings = 4.714

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.461 Points relating to the number of positive Reviews for Ashfield Court is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2. 7 Positive Reviews ÷ 9.2 = 0.761

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Frequently Asked Questions about Ashfield Court

What types of Care is Ashfield Court registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ashfield Court provide?

Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Ashfield Court have?

There are 46 Single Rooms.

What are the Facilities & Services at Ashfield Court?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashfield Court to the centre of Newcastle upon Tyne?

4.5 mile(s) as the crow flies, distance by road may be significantly further.