Ashfield Court

Great Lime Road, Forest Hall, Newcastle upon Tyne NE12 9DH
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9.2 26 Reviews
  • Ashfield Court, Newcastle upon Tyne
Ashfield Court Care Home is situated in the Forest Hall area of Newcastle. It is within easy walking distance of local shops and amenities and is well served by public transport.

Many people who visit Ashfield Court comment on the warm and homely feel they get the minute they walk in and are greeted by friendly, smiling staff.

It has a people-centred approach and staff like to get to know their residents properly, not just on the surface.

New residents are asked to fill in a ‘This is your life’ book, so Ashfield Court can learn about their personal history – where they went to school, their career, their hobbies, likes and dislikes, and so on. The families are asked to complete if the residents are unable to do so.

With this information, the home can interact with residents in a much more meaningful way. It also helps that the majority of staff and residents are from this area of Newcastle.

There is a wide range of activities for residents but a fairly recent development has been an attachment to the Hen Power project, which gives them access to many arts and crafts activities. Ashfield was chosen because artwork by residents went on exhibition in Newcastle.

A local church organises tea and coffee mornings. Ashfield is the venue for people to sit, have meals and chat with residents and find out about the home.

A Friends of Ashfield group has been set up. It is run by the residents – Ashfield is applying for Lottery funding through Hen Power.

The residents regularly go out into the community and the community comes to them. Once a month there’s a trip out for a pub lunch for residents and their families. Local schools often come in for sing-alongs.

There is a secure garden, which is used regularly by the residents, sometimes for arts and crafts activities, weather permitting.

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Care Provided by Ashfield Court

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 46 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Mandy Teruel (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (46)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Ashfield Court Reviews (26)

Total of 26, showing 21-26
9.2

Ashfield Court has a Review Score of 9.2 (9.175) out of 10, based on 7 reviews in the last 2 years. Over all time Ashfield Court has 26 reviews.

Overall Experience

  • 19
  • 7
  • 0
  • 0
  • 0

Date Published

26
0
1
7
19

Review from Steven R (Son of Resident) published on 18 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum has been resident at Ashfield Court for 16 months now and I would like to thank you all for the care and attention you give. I come to visit from Devon as much as I can and it is a great comfort to me to see Mum so well cared for.

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Review from Alison S (Daughter of Resident) published on 6 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were absolutely amazing with my beautiful mam. They treated her with dignity and respect, they encouraged clients to join in with activities and also did special things like karaoke on a sunny summers day. They laughed and joked with her and always met her needs.
I would totally recommend
this home. It was lovely and homely, due to the lovely staff. Thank you all so much for taking care of our mam.

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Review from D B (Son of Resident) published on 20 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother took up residence in 2015. She has vascular dementia and Alzheimer's. She was also profoundly deaf.
Over a period of 2 1/2 years, she deteriorated until her recent death.
The staff were magnificent. Even when mother was difficult she was treated with care and compassion. As her condition
worsened the carers continued to encourage her and treated her with good humour and tenderness. They were excellent!

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Review from Susan F (Wife of Resident) published on 12 April 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in Ashfield Court since Oct 2015. He has settled well, and seems to be happy enough. The staff are very attentive and I feel that my husband is being well cared for. I struggled at first not having my husband with me and I was constantly on the phone to Ashfield. I felt I was being
a nuisance but the staff welcomed my call at all times and insisted that I called whenever I wanted to. All the staff are friendly and happy to talk at all times.

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Review from Louise N (Daughter of Resident) published on 3 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad had never been happier! Very safe well feed and he has a really good relationship with the staff. The staff are up to date with all training, management are very involved with the well being of residents. Health and safety is a big issue very impressed.

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Review from Lee J (Friend of Resident) published on 14 October 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are lovely. Home is very warm and welcoming. Easy to get too and the security is spot on.


My children love coming here to see their gran. They especially love the outside seating ate and the chickens


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Current Review Score: 9.2 (9.175)

Overview of Review Score

The Review Score of 9.2 (9.175) out of 10 for Ashfield Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.714 for Ashfield Court is calculated as follows: ( (65 Excellents x 5) + (15 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 84 Ratings = 4.714

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.461 Points relating to the number of positive Reviews for Ashfield Court is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 46 registered maximum number of service users is 9.2. 7 Positive Reviews ÷ 9.2 = 0.761

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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