Collingwood Court

Front Street, Chirton, North Shields NE29 0LF
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9.9 37 Reviews
  • Collingwood Court, North Shields
Collingwood Court is a welcoming care home providing personalised residential and respite care for older people, including those who are living with dementia. The team works hard to ensure that Collingwood Court feels like a comfortable home-from-home where residents can relax and enjoy doing the things they love.

Residents’ bedrooms are spacious and comfortable, with en-suite facilities and stylish furniture. Some of the rooms on the ground floor even open onto the lovely established gardens.

The Lifestyle team organises a wide range of activities, outings and entertainment, and your loved one is welcome to do light tasks around the home if it helps them to feel a sense of purpose and independence.

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Care Provided by Collingwood Court

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 63 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Joleen Rayner (Home Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (63)
    • Single Rooms with ensuite Wet Room (63)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Collingwood Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,323
    • Self-Funded Residential Dementia Care from £1,413
    • RESPITE Self-Funded Residential Care from £1,373
    • RESPITE Self-Funded Residential Dementia Care from £1,463

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
    care and support required by each individual. Premium rooms normally require an additional charge.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Collingwood Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • On-site


Collingwood Court Reviews (37)

Total of 37, showing 1-20
9.9

Collingwood Court has a Review Score of 9.9 (9.862) out of 10, based on 16 reviews in the last 2 years. Over all time Collingwood Court has 37 reviews.

Overall Experience

  • 28
  • 9
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Date Published

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Review from Jan O (Daughter of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident since October 2024. We could no longer manage to keep him safe in his own home. While it was a difficult time having to leave his house, all the staff at Collingwood Court made it as easy as possible for us all with their friendliness, care and professionalism. The staff are
fantastic and the activities for the residents are amazing. My dad has an activity everyday if he wants to be involved. He has thrived making some new friends with other residents and staff. The staff go the extra mile. Two staff members in particular are fantastic they put everything into making residents happy and stimulated with a wide range of activities. Another staff member is very helpful in the office and nothing is too much trouble. The staff are amazing they way they look after the residents including 4 in particular. My dad has all his needs taken care of, our family are made welcome to visit, the home is immaculate, dad gets lovely meals and he is smiling again. Thank you Collingwood Team.

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Review from Kirsty R (Daughter of Resident) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Welcoming, kind, caring and more like a family. Dad is constantly smiling and singing. Impressed with all the staff especially 4 staff members in particular, nothing is too much trouble. Dad had mentioned the food is fantastic, very nice plenty of snacks. Staff are not here for dad, they are a nice
support network for
the family.

Reply from Caprice Geisha, Reviews Team at Collingwood Court

Thank you very much for taking the time to leave us feedback about your experience. At Collingwood Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Julie C (Daughter of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always had negative opinions about care homes until my dad arrived in Collingwood Court. There is a lovely atmosphere with kind patient staff. The building is spotless and the carers cannot do enough for all the residents. My dad loves it here and it feels like a second family to him. The relief I feel
knowing my dad is loved and well looked after is immeasurable and I can now relax and not have any stress knowing that my dad is happy and well cared for and settled.

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Review from Lisa D (Daughter of Resident) published on 31 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother arrived for a period of respite after falling numerous times when living independently and being in and out of hospital. After 8 weeks respite, she has decided to stay permanently. She has had no falls since arriving in Collingwood Court, is happier, safer and no longer isolated. Staff have
been welcoming and supportive. My mind is at ease and everyone is happier. Thank you Collingwood!

Reply from Caprice Geisha, Reviews Team at Collingwood Court

Thank you very much for taking the time to leave us feedback about your experience. At Collingwood Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Dawn B (Daughter of Resident) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in for just over 2 weeks. She has had 2 falls but has been looked after. This place is excellent except I would say they could do with a few more carers around, especially at meal times as there always have to be 2 carers in the dining room for meals but that leaves a shortage for those
who may need help in their rooms or need the toilet, etc.
Apart from that, all the staff are lovely.

Reply from Samantha Debenham, Reviews Team at Collingwood Court

Thank you for your comments about the care your mother has received so far during her stay at Collingwood Court. Please rest assured that we continually review staffing levels to ensure suites are appropriately staffed, enabling residents to be supported in whatever way they need. This includes particularly busy times at the home, whether it be during mealtimes or events/activities.


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Review from D M (Daughter-in-law of Resident) published on 24 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is beautiful and the staff have been amazing. Transferred my Mother-in-law here from another care home and the difference is unbelievable. Special thanks to the activities coordinator who was fantastic with helping get my Mother-in-law settled and putting our minds at rest so that she
would be well cared for. Also thanks to the senior Carer who was also amazing. Many thanks.

Reply from Caprice Geisha, Reviews Team at Collingwood Court

Thank you very much for taking the time to leave us feedback about your experience. At Collingwood Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Sarah R (Granddaughter of Resident) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Collingwood Court looked after my grandma for 2 years and all the staff were fabulous and friendly they were so helpful to her and us when we had any queries nothing was ever a bother. The rooms are spacious and comfortable. Thank you so much to all the staff that gave my grandma the care and comfort
she needed.

Reply from Caprice Geisha, Reviews Team at Collingwood Court

Thank you very much for taking the time to leave us feedback about your experience. At Collingwood Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from C L (Daughter of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was reluctant to move into a care home but she was 93 and had Dementia. We looked at many care homes in the North Tyneside area and found a couple of homes we thought suitable. We took Mum to Collingwood Court and were met by the very friendly activity coordinator. She showed us around the unit
looking at the room they had available as well as the day room with the other residents and then the dining room. The atmosphere of the whole place was welcoming and friendly. This never changed throughout her stay. Mum said she could live there. We moved her in within the week and during the settling-in period, she was treated with care and compassion. Sadly Mum only had 6 weeks in the care home before she passed away. But during this time she enjoyed the company of the other residents and the care provided by the staff.

Reply from Reviews Team, Reviews Team at Collingwood Court

Thank you very much for taking the time to leave us feedback about your experience. At Collingwood Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from L S (Daughter of Resident) published on 26 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were amazing looking after my mam as well as myself and my sisters and other family members visiting. They bought us food and drink and were so kind and thoughtful during a difficult time. We will always appreciate how fantastic the staff were!

Reply from Reviews Team, Reviews Team at Collingwood Court

Thank you very much for taking the time to leave us feedback about your experience. At Collingwood Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Christine V (Daughter of Resident) published on 26 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum moved into Collingwood Court in December 2023 after a short illness. Prior to this, she had lived alone and been pretty independent with no help in the house. During her time in hospital, we realised there was no way she could go back home.
We are so glad we found Collingwood Court, from our
first visit we as a family were made welcome. The day Mum moved in she was a bit nervous but knew it was the right decision for her. Six weeks in she is part of the fixtures, happily takes part in the busy activity schedule and has made friends both with residents and staff. We have seen such a positive change in her, her mobility will never be what it was and she knows her limitations but she is really happy.
The whole team appear engaged and invested in what they do regardless of role, good, strong, management shines through. I can't thank everyone enough for being there for Mum and giving us as a family peace of mind.

Reply from Caprice Geisha, Reviews Team at Collingwood Court

Thank you very much for taking the time to leave us feedback about your experience. It's lovely to hear that Mum has settled in very well with us.
At Collingwood Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Kathleen H (Wife of Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was in for respite care as I had a knee replacement. The care he was given was excellent. The management and staff are brilliant. I can not praise them enough.

Reply from Caprice Geisha at Collingwood Court

Thank you very much for taking the time to leave us a review about your experience.
At Collingwood Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Morag B (Daughter of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

As a family, Collingwood was a good choice we made to care for our mother with dementia. None of us were expecting that 2 years later we would be even happier with that choice. The place has just gone from nice, to good, to excellent. The management are absolutely passionate about providing care and
happiness.

Reply from Caprice Geisha, Reviews Team at Collingwood Court

Thank you very much for taking the time to leave us feedback about your experience.
At Collingwood Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Beryl J (Wife of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been in this care home since Febraury 2021 and has had the best of care. The manager and staff are extremely caring. My husband has Alzheimer's and very demanding. The staff go far beyond their call of duty, they are so caring and cheerful and the ambience in the home is friendly and
happy. Cannot fault anything at all.
Staff, manager, food - all excellent.

Reply from Caprice Geisha, Reviews Team at Collingwood Court

Thank you very much for taking the time to leave us feedback about your experience.
At Collingwood Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Kathleen C (Daughter of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A change in management and an increase in permanent staff (as opposed to agency) has led to a marked improvement towards the running of Collingwood Court. The staff appear happy with the current environment and positive changes that have been made both internally and in resident welfare. There are more
activities and interactions with staff and residents. A new chef has brought a change in menu and a selection. My mother is well cared for, warm, fed and happy.

Reply from Caprice Geisha, Reviews Team at Collingwood Court

Thank you very much for taking the time to leave us feedback about your experience.
At Collingwood Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one with the care, dining and activities!


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Review from G D (Daughter of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad came to Collingwood Court on respite care via a hospital Social Worker. We were very worried about him as we had cared for him at home. The manager was wonderful, putting out mids at rest and assured us her door was always open, and it was, with a welcoming smile. Whatever our concerns were, big
or small, she had plenty of time for us, and we never felt unwelcome or a nuisance. Normal practice is to have a care plan meeting when a resident becomes permanent, but due to our concern, the manager gave us an early meeting and explained everything clearly. I must also say all the staff show unlimited care and compassion for the residents and us as family members. Whilst Dad has been here, we have been invited to dine with him, and the food has been delicious. I have already told my friends how lovely it is here.

Reply from Caprice Geisha, Reviews Team at Collingwood Court

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Collingwood Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one and your father has settled in well.


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Review from Lesley P (Friend of Resident) published on 13 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was visiting a friend with my mum. We were in a joint community area. I witnessed excellent care given to several service users. The staff had a great sense of humour but was extremely caring whilst making sure the other service users and visitors were also being attended to. I also witnessed fabulous
care delivered by all staff I saw. It is an extremely difficult job given in the best possible way by the staff with dignity and patience.

Reply from Martha Piper, Reviews Team at Collingwood Court

Hi Lesley, thank you very much for taking the time to leave us feedback about your experience.
At Collingwood Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team.


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Review from Susan A (Daughter of Resident) published on 16 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely family feeling and very friendly.

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Review from G B (Resident) published on 20 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very happy here.

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Review from E F (Resident) published on 9 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I love the staff I am very happy here.

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Review from C C (Relative of Resident) published on 8 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was a resident at Collingwood Court for some 4 years, the care home was excellent. From the time of looking to move mum right until her death, the staff went above and beyond and nothing was too much for them. They made us always feel welcome. It was clean, tidy and everyone was pleasant. The food
was excellent, care of mum superb, how do you thank a caring team. They work their hardest during covid and got us all through. At the end the staff made us feel so special, the care was amazing for mum. Thank you so much

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Current Review Score: 9.9 (9.862)

Overview of Review Score

The Review Score of 9.9 (9.862) out of 10 for Collingwood Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.862 for Collingwood Court is calculated as follows: ( (166 Excellents x 5) + (20 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 189 Ratings = 4.862

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Collingwood Court is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 63 registered maximum number of service users is 12.6, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Jul 2024

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (87)

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Meet the Team (1)

Joleen

Joleen Rayner

Job Title: Home Manager

I’m an experienced Nurse and Home Manager and I’m passionate about delivering the highest standards of care and quality of life for the people we care for. I believe that great care is about going beyond what is expected to make a difference in residents’ lives.


I also think it’s important to take a caring approach to colleagues, supporting them to do their best work and to fulfil their potential in the workplace. It’s our people who make all the difference and help us to deliver superb care, so if they’re happy, our residents are too.


I’m very proud of Collingwood Court’s strong links with the local community and I’m always keen to enhance these so that residents can continue to feel a part of local life and enjoy a lovely lifestyle. One of my favourite parts of the day is chatting with residents and listening to their life stories. There’s so much we can learn from the older generation.


I have an open-door policy, so if there’s anything you’d like to know about Collingwood Court and the care we provide, please do get in touch.


Outside of work, I enjoy spending time with family, particularly my grandchildren. I love to see live music, and I attend several concerts every year.


Frequently Asked Questions about Collingwood Court

What types of Care is Collingwood Court registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition, Physical Disability, No Medical Intervention & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Collingwood Court provide?

Palliative Care, Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Collingwood Court have?

There are 63 Single Rooms.

What are the Facilities & Services at Collingwood Court?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Collingwood Court to the centre of North Shields?

0.5 mile(s) as the crow flies, distance by road may be significantly further.