Earsdon Grange Care Home

Thorntree Drive, Wellfield, Whitley Bay NE25 9NR
Submit a Review
9.6 117 Reviews
  • Earsdon Grange Care Home, Whitley Bay
Welcome to Earsdon Grange

Located in the residential area of Wellfield, less than 2 miles from the seaside town of Whitley Bay, Earsdon Grange is an award-winning purpose-built care home offering residential and dementia residential care as well as respite breaks.

The home is a two-storey building with a secure garden located at the back of the home and patio and gardens at the front. The ground floor of the home houses residential clients and has a coffee shop with a conservatory attached, TV lounge and dining room. The first floor of the home has a cinema room, lounge and dining room for dementia residents to enjoy.   

Food is a huge aspect of the care at Earsdon Grange and the home has a 5-star Food Hygiene rating. The Cook loves home baking and bakes fresh scones, cakes, birthday cakes daily in the kitchen for the hospitality trolley as well as a choice of breakfast, lunch, dinner and supper at the home. Friday is always fish and chips and Sunday they have a roast dinner.

The home is accessible by car and has a small car park at the front of the home in the unnumbered bays as well as on-street parking. The closest Metro Station to the home is West Monkseaton located on Earsdon Road or the local buses 57, 57A, W1 and W1A which have a pickup and drop off point at the Metro Station and then a .05 mile walk to the home.

Earsdon Grange benefits from strong links to the local community thanks to a full-time activities coordinator who provides a programme of activities, entertainment, and events that the residents can choose from.

Their door is always open to visitors and they will be delighted to send you further information in the post including brochure, sample menu and sample activities pack or pop in to visit. They look forward to seeing you.

Show Earsdon Grange Care Home on the Map

Care Provided by Earsdon Grange Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nicola Bell (Care Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005

Funding & Fees Guide for Earsdon Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,287
    • Self-Funded Residential Dementia Care from £1,315

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Earsdon Grange Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • A car park is located at the front of the home.


Earsdon Grange Care Home Reviews (117)

Total of 117, showing 1-20
9.6

Earsdon Grange Care Home has a Review Score of 9.6 (9.592) out of 10, based on 28 reviews in the last 2 years. Over all time Earsdon Grange Care Home has 117 reviews.

Overall Experience

  • 72
  • 41
  • 3
  • 1
  • 0

Date Published

117
1
15
28
89

Review from W A (Daughter of Resident) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always helpful and take time and trouble with mum. She is very happy in the home and especially enjoys trips out.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C A (Daughter of Resident) published on 22 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident at this care home for just a few weeks. She started on respite care and as she has settled well we have extended this to longer term. The staff are very friendly and helpful. The rooms and gardens are clean and spacious. Mum likes to sit in the conservatory. There are often
activities happening and I hope mum joins in with them. I am grateful for the care she receives.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J H (Daughter of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my father came to live here, we feel he is safe and well-looked after. He enjoys the good selection of food and also the singers.
Staff are all friendly and welcoming.
Can't fault anything about Earsdon Grange.

Reply from Jill, Regional Director at Earsdon Grange Care Home

Thank you for your review. We are pleased that your experience of Earsdon Grange so far has been a positive one. We will share your feedback with the staff team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from L Y (Daughter of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum and I were very happy with the care my dad received whilst living at Easdon Grange. Although only a resident for a short time he settled well and we were very impressed with the care and support both he and ourselves received. We were all made to feel very welcome. Any queries or concerns were
quickly resolved and as my dad deteriorated we were very impressed and heartened by the end of live care. Thank you.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from H F (Daughter of Resident) published on 12 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find all the staff to be really thoughtful and caring towards Mam. The entertainment lady does her utmost for all the residents. Mam is well looked after and the staff genuinely care for all the residents.

Reply from Nicola, Home Manager at Earsdon Grange Care Home

Thank you for taking the time to leave us a review and share your experience that you have had at Earsdon Grange. It will be great to be able to share your review with our staff and our Lifestyle Co-ordinator, who take the utmost pride in offering the best care and a various range of activities in our home.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S T (Daughter of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to Earsdon Grange and the staff - all of them for being so kind and caring towards mum and supportive of her family. Everyone is very approachable and keen to do their best, despite the confusion and frustration covered by rules and regulations everyone faces today. Earsdeon Grange is clean
and tidy with lovely cleaners on hand as required. A variety of activities is always on offer and much appreciated. A variety of activities is always on offer and much appreciated. Regarding value for money it does seem on the expensive side - hope the staff are paid properly - we have wandered about having to pay for mom's incontinence pads. Altogether many thanks for her care.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D C (Son-in-law of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law is content and that is most important to us together with the knowledge he is in a safe and well-run home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from B F (Son of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was welcomed into the home by friendly staff. She and her specific needs are addressed as required. When visiting if we do require extra assistance help is always available. The staff treat my mother with the respect and dignity that we expect. Although she may not know where she is she doesn't
have any bad feedback for the team. That is the best we can wish for. Thank you!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C T (Son of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally a very friendly care home, most staff seem genuinely caring and there is always a warm welcome on reception. My mother has settled well into the home and seems to feel safe there; staff do take time to get to know residents but as there is probably not enough for them they do not have enough
time to do this as much as they would wish. Management always approachable for any concerns issues and family kept in the loop with things. My mother says the food is lovely.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J G (Sister of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were worried as to how my sister would settle and I am delighted to say needn't have worried!

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A P (Niece of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are all pleasant and friendly. It would be nice if more care could be taken with laundry.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D J (Son of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Earston Grange is a warm and friendly environment. My mum is settling into it but as expected some adjustments are needed as she gets used to new surroundings. It is probably a bit early to give a meaningful response below but certainly "Good" would be our early response. We feel very hopeful.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D P (Son of Resident) published on 3 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great staff very friendly and caring. Always clean and tidy great atmosphere. Very happy with how my father is looked after.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J W (Niece of Resident) published on 13 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has settled in really well at Earsdon Grange. All of the staff are friendly and welcoming. Right from the start they made an effort to get to know her and encouraged her to join in with the activities. The rooms are spacious and clean. We are free to visit when suits and are made to feel welcome.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A A (Wife of Resident) assisted by family/friend published on 7 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really enjoyed my respite stay. I was treated with the best care and respect, everything to make my visit enjoyable and my wife able to enjoy her break. I can be very inappropriate, something other homes can't handle. On one respite break a member of staff said I was a "nasty horrible man"! It broke
my wife's heart but Earsdon Grange was able to manage me without disrespecting me. It was like home from home (better food). Can't thank them enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from James T (Son of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been in the home for more than 1 year now. I live abroad and the staff keep me well informed of Mam's status by email. I love their social media page showing all they are up to. The staff all make me welcome when I visit which I try to do every three months.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D T (Wife of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We feel the home is very welcoming.
Staff are very caring, my husband is a very picky eater and they go out of their way to give him what he likes.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Camilla G (Granddaughter of Resident) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my gran arrived at Earsdon in September, staff have gone above and beyond to ensure her safety and wellbeing. My gran has been included in activities and encouraged. Senior staff have ensured she has had the correct medical attention to investigate any concerns immediately.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from C B (Daughter of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy my dad is somewhere he is happy and safe. He has told me how he enjoys his days and really likes it at Earsdon Grange. I love that there is a range of different activities for him to be involved in and that he enjoys getting involved. The staff are always helpful and I really appreciate
that.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J R (Daughter of Resident) published on 29 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely grateful to all the staff at Earsdon Grange for the care and concern shown towards my dad. We all feel strongly that he is safe and genuinely cared for. We would like to express our thanks to all the staff who make Dad feel as content and secure as he does.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.592)

Overview of Review Score

The Review Score of 9.6 (9.592) out of 10 for Earsdon Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.592 for Earsdon Grange Care Home is calculated as follows: ( (206 Excellents x 5) + (118 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 333 Ratings = 4.592

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Earsdon Grange Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Nicola

Nicola Bell

Job Title: Home Manager

Joined: 2010

Hello my name is Nicola Bell, I am the Registered Manager of Earsdon Grange care home, which is situated in Whitley Bay.

I have worked in the Health Care profession since 2002 starting as a care assistant and working my way to Home Manager. I have completed my NVQ Level 2 and 3 in Health and Social Care and level 5 in Leadership and Management.


Earsdon Grange is a two story building with 48 rooms and 48 staff working in the home. We encourage people to visit us anytime and see for themselves the positive and friendly atmosphere that the team have, who work at Earsdon Grange care home.


Frequently Asked Questions about Earsdon Grange Care Home

What types of Care is Earsdon Grange Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Earsdon Grange Care Home provide?

Separate Specialist Dementia Care Unit & Own GP if required are other types of care provided.

How many Rooms does Earsdon Grange Care Home have?

There are 48 Single Rooms.

What are the Facilities & Services at Earsdon Grange Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Earsdon Grange Care Home to the centre of Whitley Bay?

1.4 mile(s) as the crow flies, distance by road may be significantly further.