Earsdon Grange Care Home

Thorntree Drive, Wellfield, Whitley Bay NE25 9NR
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9.6 117 Reviews
  • Earsdon Grange Care Home, Whitley Bay
Welcome to Earsdon Grange

Located in the residential area of Wellfield, less than 2 miles from the seaside town of Whitley Bay, Earsdon Grange is an award-winning purpose-built care home offering residential and dementia residential care as well as respite breaks.

The home is a two-storey building with a secure garden located at the back of the home and patio and gardens at the front. The ground floor of the home houses residential clients and has a coffee shop with a conservatory attached, TV lounge and dining room. The first floor of the home has a cinema room, lounge and dining room for dementia residents to enjoy.   

Food is a huge aspect of the care at Earsdon Grange and the home has a 5-star Food Hygiene rating. The Cook loves home baking and bakes fresh scones, cakes, birthday cakes daily in the kitchen for the hospitality trolley as well as a choice of breakfast, lunch, dinner and supper at the home. Friday is always fish and chips and Sunday they have a roast dinner.

The home is accessible by car and has a small car park at the front of the home in the unnumbered bays as well as on-street parking. The closest Metro Station to the home is West Monkseaton located on Earsdon Road or the local buses 57, 57A, W1 and W1A which have a pickup and drop off point at the Metro Station and then a .05 mile walk to the home.

Earsdon Grange benefits from strong links to the local community thanks to a full-time activities coordinator who provides a programme of activities, entertainment, and events that the residents can choose from.

Their door is always open to visitors and they will be delighted to send you further information in the post including brochure, sample menu and sample activities pack or pop in to visit. They look forward to seeing you.

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Care Provided by Earsdon Grange Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nicola Bell (Care Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005

Funding & Fees Guide for Earsdon Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,287
    • Self-Funded Residential Dementia Care from £1,315

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Earsdon Grange Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • A car park is located at the front of the home.


Earsdon Grange Care Home Reviews (117)

Total of 117, showing 41-60
9.6

Earsdon Grange Care Home has a Review Score of 9.6 (9.592) out of 10, based on 28 reviews in the last 2 years. Over all time Earsdon Grange Care Home has 117 reviews.

Overall Experience

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  • 41
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Review from J M (Daughter of Resident) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caring staff. Good at keeping me informed if any issues. All have worked hard to keep everyone safe throughout covid.

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Review from Emma W (Granddaughter of Resident) published on 4 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care for my grandmother, staff are always helpful and friendly. My grandma loves living here and enjoys the activities that are put on. My grandma speaks very highly of all of the staff and says that they can't do enough for her.

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Review from S F (Son of Resident) published on 3 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home provides excellent care, the staff are excellent and genuinely care about the residents. My mum is happy and content there and the home is exactly that, her home.

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Review from Simon S (Son of Resident) published on 2 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have always been extremely pleased with the care and love that the staff here show for my mum.

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Review from Elaine M (Daughter of Resident) published on 1 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This was my first visit to see my mam in 17-months, in fact, able to see her due to geographical residence and Covid-19. I was warmly welcomed by staff, tests carried out with clear instructions and good dialogue between staff and myself. Clean, well presented and friendly.

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Review from Diane G (Daughter of Resident) published on 27 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Earsdon Grange provides fantastic care for my Mam. The staff are very friendly and the care is very good. We are always kept informed about my Mam and the home have taken great care of everyone throughout the pandemic. My Mam is happy and settled which is very reassuring.

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Review from N T (Daughter of Resident) published on 18 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Earsdon Grange is a very well run care home. Mother has been a resident for 2 years now, and despite her reluctance to go into a home she has settled well. It has been difficult over the last 14 months with not seeing mam as much as we’d like but the staff have worked very hard to keep me informed about
her care. All the staff I have had contact with have been courteous, pleasant and friendly. Mam is well cared for and at the end of the day it is all we can ask. The home seem to have a very active activities programme which unfortunately my mam has difficulty engaging with, however it is reassuring to see all the photos on Facebook. I’d like to thank all the staff for their hard work and dedication during what must have been a horrendous year. Well done.

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Review from C H (Daughter of Resident) published on 13 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very supportive and caring. They always have time for you whatever they are doing. They are all very professional.

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Review from J G (Daughter of Resident) published on 1 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Happy with Mum's care. All staff are lovely. Feel content, especially at present when I can't visit, as I know she is well looked after.
Thank You.

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Review from Maureen C (Daughter of Resident) published on 21 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff are friendly when I phone up. Although there is a lack of mobile phones. Therefore as I am 200 miles away from my Dad I find it very annoying that out of 100 phone calls to Earsdon Grange home I have only been able to talk with my Dad on 10 occasions. I have heard my Dad shouting help three
times. I discussed this matter with a staff member and they said they can not help them all day.

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Review from D G (Daughter of Resident) published on 11 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have a concern regarding my father's hospital visit on Saturday 18th April 2020. For the last three weeks, the care home has been on lock-down. Family members have been unable to visit as per Government regulations. I find it strange that I was contacted and had to join my father at the hospital,
as a member of your staff was not allowed to stay with him. Please note that I am one of the many listed as in the vulnerable age bracket. Most disappointed.

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Review from J S (Niece of Resident) published on 1 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always very approachable and pleasant.

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Review from S N (Niece of Resident) published on 1 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We chose Earsdon Grange when my Aunt was diagnosed EMI by the Doctor. She was already suffering Alzheimer's. The home has looked after her very well over 10 years as the illness has become worse and worse.

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Review from K R (Daughter of Resident) published on 1 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care my mother is getting from all the staff. My father died in the home last year. He was cared for so well and died with dignity.

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Review from Carolyn B (Daughter of Resident) published on 1 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has only been in Earsdon Grange since February 2020. She has settled in well and has a nice room. Unfortunately, we haven't seen her in the last few weeks due to the Coronavirus lockdown and we have found that difficult. Good communication is essential at this time but we are pleased she is
being well cared for.

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Review from Derek N (Husband of Resident) published on 1 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having been used to visiting my wife on a daily basis the last four weeks have been very hard to take. My daughter used to visit at least four times a week and we miss these visits dreadfully. Thankfully we are confident that she is being cared for by a group of very nice people and that is very comforting.
We are also being provided with regular updates on how she is doing and that is so important to us particularly to my other daughter who leaves 200 miles away. We want to thank all the staff for their wonderful efforts at this incredibly difficult time. Stay safe!!

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Review from Su H (Daughter of Resident) published on 1 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has lived in Earsdon Grange Care home for over a year now and we are all very happy that she is safe and well cared for by a great team. The home is well maintained and there are plenty of activities to keep everyone entertained. Although Mum never wanted to end her days is a care home she is
safe, clean, well-fed, and happy. She enjoys the company of all the other residents and staff that she describes as lovely people.

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Review from P D (Niece of Resident) published on 1 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although my Aunt is suffering from dementia she seems to be settled in the home and is extremely well looked after.

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Review from Mary W (Daughter of Resident) published on 1 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Through a very scary time, the staff has been very helpful and calm. I feel that my Dad is safe.

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Review from Pat S (Niece of Resident) published on 1 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with the care and support my Aunt receives at this time. There was an issue with the laundry that has been resolved. I don't think activities are as good as when my Aunt first went into the nursing home.

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Current Review Score: 9.6 (9.592)

Overview of Review Score

The Review Score of 9.6 (9.592) out of 10 for Earsdon Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.592 for Earsdon Grange Care Home is calculated as follows: ( (206 Excellents x 5) + (118 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 333 Ratings = 4.592

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Earsdon Grange Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (6)

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Meet the Team (1)

Nicola

Nicola Bell

Job Title: Home Manager

Joined: 2010

Hello my name is Nicola Bell, I am the Registered Manager of Earsdon Grange care home, which is situated in Whitley Bay.

I have worked in the Health Care profession since 2002 starting as a care assistant and working my way to Home Manager. I have completed my NVQ Level 2 and 3 in Health and Social Care and level 5 in Leadership and Management.


Earsdon Grange is a two story building with 48 rooms and 48 staff working in the home. We encourage people to visit us anytime and see for themselves the positive and friendly atmosphere that the team have, who work at Earsdon Grange care home.