Earsdon Grange Care Home

Thorntree Drive, Wellfield, Whitley Bay NE25 9NR
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9.6 117 Reviews
  • Earsdon Grange Care Home, Whitley Bay
Welcome to Earsdon Grange

Located in the residential area of Wellfield, less than 2 miles from the seaside town of Whitley Bay, Earsdon Grange is an award-winning purpose-built care home offering residential and dementia residential care as well as respite breaks.

The home is a two-storey building with a secure garden located at the back of the home and patio and gardens at the front. The ground floor of the home houses residential clients and has a coffee shop with a conservatory attached, TV lounge and dining room. The first floor of the home has a cinema room, lounge and dining room for dementia residents to enjoy.   

Food is a huge aspect of the care at Earsdon Grange and the home has a 5-star Food Hygiene rating. The Cook loves home baking and bakes fresh scones, cakes, birthday cakes daily in the kitchen for the hospitality trolley as well as a choice of breakfast, lunch, dinner and supper at the home. Friday is always fish and chips and Sunday they have a roast dinner.

The home is accessible by car and has a small car park at the front of the home in the unnumbered bays as well as on-street parking. The closest Metro Station to the home is West Monkseaton located on Earsdon Road or the local buses 57, 57A, W1 and W1A which have a pickup and drop off point at the Metro Station and then a .05 mile walk to the home.

Earsdon Grange benefits from strong links to the local community thanks to a full-time activities coordinator who provides a programme of activities, entertainment, and events that the residents can choose from.

Their door is always open to visitors and they will be delighted to send you further information in the post including brochure, sample menu and sample activities pack or pop in to visit. They look forward to seeing you.

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Care Provided by Earsdon Grange Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nicola Bell (Care Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005

Funding & Fees Guide for Earsdon Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,287
    • Self-Funded Residential Dementia Care from £1,315

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Earsdon Grange Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • A car park is located at the front of the home.


Earsdon Grange Care Home Reviews (117)

Total of 117, showing 61-80
9.6

Earsdon Grange Care Home has a Review Score of 9.6 (9.592) out of 10, based on 28 reviews in the last 2 years. Over all time Earsdon Grange Care Home has 117 reviews.

Overall Experience

  • 72
  • 41
  • 3
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Review from Don W (Son of Resident) published on 24 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has everything that she needs. Very good care etc. We, my wife, and I receive very good feedback from the staff.

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Review from R H (Daughter of Resident) published on 23 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As like every family member, I haven't seen my mum since lockdown. However, they have been kind enough to call with updates of my mums health issues to me. The Easter card and photo was a very nice gesture at this difficult time we are living in. Thank you.

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Review from Susan W (Daughter of Resident) published on 15 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was welcomed into the home for respite care. We found the staff to be warm, kind and caring. They took excellent care of mum making sure all her medical and social needs were met. This they did with smiles and encouragement. When it was time for mum to go home she decided she wanted to stay and
for this, we are extremely grateful as we know she is safe, secure and well looked after. The staff are fantastic and I would like to say a big thank you to them; especially now as the coronavirus makes it impossible for us to visit her. The staff continue to go to work during these times and have set up a video call sessions so we can still talk to her.

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Review from James T (Husband of Resident) published on 9 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My wife was in Earsdon Grange for respite, during the 8 days she was in she fell twice, she had never fallen at home. She is a changed woman since I brought her home, with pains in her head and neck since the fall. Why won't your staff more observant? The dementia lounge is much too small and uninviting
also some of her clothes are still missing.

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Review from Elsa (Resident) assisted by family/friend published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the home to be very pleasant and beautifully kept. Staff couldn't have been nicer and very helpful. Meals were excellent with plenty to eat.
Really happy with the room I was given. I only wished I'd had a TV in it.

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Review from Ailsa J (Friend of Resident) published on 28 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have nothing but praise for this care home. It is kept beautifully clean and has a lovely, welcoming atmosphere. There are always plenty of carers available and very hands-on. They all seem to have a very caring and pleasant manner with all the clients (from carers, office staff, to domestic, kitchen
and maintenance staff).

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Review from Christine (Daughter of Resident) published on 25 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I've waited a long time for respite for my mum and I. Mum going into Earsdon Grange Care Home was perfect for her. She was very apprehensive going in, but on her return home she made lots of friends and all the staff were wonderful. I wouldn't hesitate for my mum to return to stay in their care, neither
would my mum. She's looking forward to Wednesday coffee mornings which we both have been invited to.

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Review from M D (Daughter of Resident) published on 17 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The few times I have been able to visit Dad because I live in Surrey - he has always looked clean, well dressed and comfortable. Staff never know when I am coming so this always happens. Food looks so appetising and nicely served to him in his room. Whenever I phone staff are friendly and helpful and
they contact me whenever there is a problem. I feel so relieved that Dad is looked after in such a pleasant environment and say a huge 'Thank you' to all involved in his care.

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Review from A S (Daughter of Resident) published on 11 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father is very happy at Earsdon Grange care home. It is a home from home.

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Review from S B (Daughter of Resident) published on 10 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I walked in Earsdon Grange, it felt like a home, not a care home. Staff are caring and friendly and the home had a warm, welcoming feel to it. My Mum felt safe and happy and that gave me precious peace of mind.

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Review from Christine S (Daughter of Resident) published on 30 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel that the care in the home has decreased over the last year as the staff are always running around. Very little time to spend with the people who they are caring for. The whole team are lovely but feel people at the top need to look at this.

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Review from Julie H (Daughter of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum is very content at Earsdon Grange Care Home. The staff are patient and caring telling her what is happening to her. They also keep me well informed about her especially if any problems occur. Everyone is welcoming and we are encouraged to come and see her at any time.

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Review from Henry M (Husband of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There are just a few problems which are being seen to.

Reply from Nicola Bell, Home Manager at Earsdon Grange Care Home

Thank you for your review. I have an open door policy so please feel free to see me if you are having any issues with the service.


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Review from Anthony M (Husband of Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff.
A wide range of entertainment and events organised for the residents.
A nice lounge and garden.
The staff are very helpful.

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Review from C M (Relative of Resident) published on 15 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As you walk into Earsdon Grange you feel welcome.
The reception is very cheerful.
The staff are very helpful and professional.
Always have time to speak to you and answer any queries.
My aunt seems very happy and settled in Earsdon Grange.
I am very happy with the manner in which she is treated.
Dignity
is very important as you grow older.

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Review from S C (Son of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't be happier with the whole service my dad receives whilst staying here for respite. Thank you to all staff.

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Review from Elizabeth H (Partner of Resident) published on 25 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner has been going to Earsdon Grange for regular respite visits for the past couple of years. The staff are brilliant with him and he enjoys going there. I feel happy when I leave him there knowing he will be well looked after and safe. Any issues that arise are quickly dealt with.

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Review from Brian F (Son of Resident) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is happy in the home and the staff are very caring.

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Review from Brian I (Son of Resident) published on 5 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff really good with my Mother and helpful.

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Review from Elsa R (Resident) published on 30 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

There is lots going on at Earsdon Grange and lots to keep me busy and entertained.


My room is pleasant and I like the outdoor areas and the gardens are very nice.


The staff have been good but it's a shame that they don't have more time. Some staff are exceptional and always make an effort.


I

feel that the food could be improved, in particular, the pastry and chips have been cold.

Reply from Nicola Bell, Home Manager at Earsdon Grange Care Home

Thank you for your review. We are really pleased to hear that you liked the home and enjoyed the activities and events we have on offer. I will pass on your kind comments about the staff to the rest of the team. While we do always try to make the time to regularly chat with everyone, we do have busy times in the home when we, unfortunately, don’t get as much time as we’d like to socialise but we are always looking at ways to improve the experience and happiness of our residents and staff. With regards to your comments about the food, we apologise that you received a meal that wasn’t served to your preferred temperature. We want to continually improve our services and regularly request feedback and meal requests from residents so I will address your comments with our kitchen team.


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Current Review Score: 9.6 (9.592)

Overview of Review Score

The Review Score of 9.6 (9.592) out of 10 for Earsdon Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.592 for Earsdon Grange Care Home is calculated as follows: ( (206 Excellents x 5) + (118 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 333 Ratings = 4.592

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Earsdon Grange Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (6)

Top 20 Large Care Home Groups 2019

Recipient: Maria Mallaband Care Group Ltd

Date: Thursday 28 Feb 2019 More details

Most Innovative Activities Programme

Recipient: Earsdon Grange Care Home

Date: Thursday 22 Jun 2017 More details

Top 20 Large Care Home Groups 2017

Recipient: Maria Mallaband Care Group Ltd

Date: Saturday 01 Apr 2017 More details

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Meet the Team (1)

Nicola

Nicola Bell

Job Title: Home Manager

Joined: 2010

Hello my name is Nicola Bell, I am the Registered Manager of Earsdon Grange care home, which is situated in Whitley Bay.

I have worked in the Health Care profession since 2002 starting as a care assistant and working my way to Home Manager. I have completed my NVQ Level 2 and 3 in Health and Social Care and level 5 in Leadership and Management.


Earsdon Grange is a two story building with 48 rooms and 48 staff working in the home. We encourage people to visit us anytime and see for themselves the positive and friendly atmosphere that the team have, who work at Earsdon Grange care home.