Earsdon Grange Care Home

Thorntree Drive, Wellfield, Whitley Bay NE25 9NR
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9.6 117 Reviews
  • Earsdon Grange Care Home, Whitley Bay
Welcome to Earsdon Grange

Located in the residential area of Wellfield, less than 2 miles from the seaside town of Whitley Bay, Earsdon Grange is an award-winning purpose-built care home offering residential and dementia residential care as well as respite breaks.

The home is a two-storey building with a secure garden located at the back of the home and patio and gardens at the front. The ground floor of the home houses residential clients and has a coffee shop with a conservatory attached, TV lounge and dining room. The first floor of the home has a cinema room, lounge and dining room for dementia residents to enjoy.   

Food is a huge aspect of the care at Earsdon Grange and the home has a 5-star Food Hygiene rating. The Cook loves home baking and bakes fresh scones, cakes, birthday cakes daily in the kitchen for the hospitality trolley as well as a choice of breakfast, lunch, dinner and supper at the home. Friday is always fish and chips and Sunday they have a roast dinner.

The home is accessible by car and has a small car park at the front of the home in the unnumbered bays as well as on-street parking. The closest Metro Station to the home is West Monkseaton located on Earsdon Road or the local buses 57, 57A, W1 and W1A which have a pickup and drop off point at the Metro Station and then a .05 mile walk to the home.

Earsdon Grange benefits from strong links to the local community thanks to a full-time activities coordinator who provides a programme of activities, entertainment, and events that the residents can choose from.

Their door is always open to visitors and they will be delighted to send you further information in the post including brochure, sample menu and sample activities pack or pop in to visit. They look forward to seeing you.

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Care Provided by Earsdon Grange Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nicola Bell (Care Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005

Funding & Fees Guide for Earsdon Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,287
    • Self-Funded Residential Dementia Care from £1,315

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Earsdon Grange Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • A car park is located at the front of the home.


Earsdon Grange Care Home Reviews (117)

Total of 117, showing 81-100
9.6

Earsdon Grange Care Home has a Review Score of 9.6 (9.592) out of 10, based on 28 reviews in the last 2 years. Over all time Earsdon Grange Care Home has 117 reviews.

Overall Experience

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Review from Leonard B (Husband of Resident) published on 9 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is more than good. The staff are excellent and are very caring and I would recommend anyone to stay here.

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Review from Debbie C (Granddaughter of Resident) published on 9 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care my granny receives, lovely staff, welcoming and friendly atmosphere. Lots of activities going on, great that hairdresser comes and granny loves getting her nails done.
Lovely to see what the residents are getting up to in the newsletter!

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Review from A B (Resident) assisted by family/friend published on 9 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was very poorly in December and the care I received from the carers was wonderful.

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Review from Alison K (Daughter-in-law of Resident) published on 15 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had lived at Earsdon Grange for almost 2 years when she sadly passed away in December. Without exception, the staff delivered exceptional care and maintained her dignity at all times. Due to her dementia, occasionally she was uncertain of her environment but there was always a reassuring word from
staff to put her at her ease. We can not thank them enough for the love and care she received. We feel that what sets Earsdon Grange apart from other care homes we had visited is the level of entertainment and activities available for the residents, providing a stimulating and engaging environment for all. As a family, we felt particularly involved through the weekly coffee mornings which enabled us to meet with other residents and families.

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Review from Mavis M (Resident) assisted by family/friend published on 5 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Earsdon Grange Care Home is a nice home. I would like more choice for the food menu.
My room is nice and clean. The staff are great they are always friendly and happy.
I think it is a shame that it is so costly to stay here per week.

Reply from Nicola Bell, Home Manager at Earsdon Grange Care Home

Thank you for your comments. We’re very glad to hear that you’re happy with the home. With regards to your feedback on preferring more menu choices, along with the two choices available each mealtime we also offer alternative meal choices if neither choice suit and I will remind the staff that they should be offering these every mealtime. We are going to be holding our next menu forum in January so if you have any suggestions for menu options you’d like to see then please let us know.


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Review from I F (Resident) assisted by family/friend published on 5 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like being at Earsdon Grange and I have no problems.
The food is very good and so are the staff.
They are very friendly and helpful.

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Review from John R (Resident) assisted by family/friend published on 6 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy here at Earsdon Grange.


The staff here are angels and are 100% all of the time. I feel it is more or less like home for me.


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Review from M C (Resident) assisted by family/friend published on 3 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It couldn't be better here at Earsdon Grange. It is very easy to get help when you need it from staff.
The food is very good and activities are great. There are lots of things happening and I always feel involved.

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Review from Barbara B (Daughter of Resident) published on 19 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very settled and happy at Earsdon Grange, The staff are very caring towards her. She is safe and warm and says the meals are always nice and filling.

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Review from E L (Daughter of Resident) published on 26 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Earsdon Grange for two years until his death in July.
I was informed of everything doctors visits, any problems that arose I was informed of.
The staff were excellent with the care my father received he was content and myself and my sister were happy to see this. When he
died they treated my father and us with so much dignity. They made his death easier for us.

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Review from Alan M (Husband of Resident) published on 15 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife moved into Earsdon Grange, Whitley Bay in November 2016.
With the help of a fantastic care staff, she has recovered a lot of her old spark and sense of humour.
She is also walking with a lot more confidence than she was before going into residence.
Well done Earsdon Grange.

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Review from Brian W (Resident) published on 14 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since living here I have found everything very suitable.
The staff are very helpful and friendly and most considerate towards the residents, with plenty of activities.

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Review from Kevin M (Son of Resident) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care home and with outstanding, staff that help and assist all people. There is always a warm welcome when you arrive. I have only seen kindness and compassion to the people that live there.

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Review from Michael B (Son of Resident) published on 14 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff that I have met all seem very approachable and any questions are quickly answered or they will do their utmost to find the answer. I had a couple of concerns with the chair in my mother's room as well as the height of the toilet seat, these were quickly dealt with without any fuss being made.
The home is always very clean, it has a very active social calendar for the residents. My mother to my mind is very challenging because of her dementia but the staff seem to be very easy going with her and her needs. We as a family cannot praise their patience high enough.

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Review from Anthony G (Son of Resident) published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was admitted as an emergency admission on the bank holiday after Christmas as he was unsafe at home. The senior carer who met us on arrival was very professional and very caring, not only to Dad but to my wife and myself. Dad settled in very well and quickly and all the staff made a fuss of him,
as well as keeping the family informed and answered any questions we had. We would have been very happy to keep dad here because of the level of care he was receiving. We moved him nearer to his home to reduce the travel distance for family and friends. A big thank you to all the staff for helping Dad and the family through a difficult time.

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Review from John M (Resident) published on 13 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have explained my feelings regarding my stay at the home on my wife's form. I liked the place, it was very good but a bit disappointed that my wife, at times had to wait for carers (2) due to her stroke condition (left side).

Reply from Nicola Bell, Home Manager at Earsdon Grange Care Home

Thank you for your feedback and comments regarding your stay with us. We are sorry for any inconvenience caused by delays in receiving staff assistance. I can confirm that we are fully staffed as per the recommended staffing levels, and we always try our best to respond immediately to any requests for assistance, though unfortunately we do sometimes experience busy periods when staff are engaged in assisting other residents.


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Review from Agnes M (Resident) published on 13 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Some delays in getting help - due to the fact that I need 2 carers and some weren't aware of my condition - left side (useless because of a stroke). Husband taken care of very well although due to the fact the home was unfortunately placed in very noisy area due to movement of staff and large washing
machines. Therefore, the "rest" point of view for both of us, didn't happen. Otherwise, pleased with the home in general.

Reply from Nicola Bell, Home Manager at Earsdon Grange Care Home

Thank you for your feedback. Unfortunately, as discussed prior to the booking being made, the only rooms we had available at the time are located near our laundry facilities. Should you wish to book future stays then we will make all efforts to arrange for two rooms on the opposite corridor. However, we unfortunately cannot guarantee this as it depends on what rooms we have available at the time, and you are more than welcome to visit and look around the rooms we have available prior to booking.


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Review from A P (Niece of Resident) published on 1 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am relieved and delighted to have found Earsdon Grange where my aunt can spend the rest of her days. The staff are kind and caring and definitely want the best for their residents. My aunt suffers from dementia and would happily spend her days in bed. Fortunately, the staff have other ideas and get
her up and dressed. Consequently, she is now much more aware of her surroundings and in a limited way enjoys the activities provided. What quality of life she now has is due to the actions of all the staff.

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Review from TM (Son of Resident) published on 21 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

As my mum was at the care home for only one week, it is difficult for me to make an assessment of the home.

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Review from Mary G (Resident) assisted by family/friend published on 19 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like all the carers here. They are very helpful and respectful towards me. I enjoy having my daughter for Sunday lunch here at the home. I enjoy the meal times we have where everyone sits in the dining room. It's really nice having games like dominos and sometimes we have good singers.

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Current Review Score: 9.6 (9.592)

Overview of Review Score

The Review Score of 9.6 (9.592) out of 10 for Earsdon Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.592 for Earsdon Grange Care Home is calculated as follows: ( (206 Excellents x 5) + (118 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 333 Ratings = 4.592

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Earsdon Grange Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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Meet the Team (1)

Nicola

Nicola Bell

Job Title: Home Manager

Joined: 2010

Hello my name is Nicola Bell, I am the Registered Manager of Earsdon Grange care home, which is situated in Whitley Bay.

I have worked in the Health Care profession since 2002 starting as a care assistant and working my way to Home Manager. I have completed my NVQ Level 2 and 3 in Health and Social Care and level 5 in Leadership and Management.


Earsdon Grange is a two story building with 48 rooms and 48 staff working in the home. We encourage people to visit us anytime and see for themselves the positive and friendly atmosphere that the team have, who work at Earsdon Grange care home.