Earsdon Grange Care Home

Thorntree Drive, Wellfield, Whitley Bay NE25 9NR
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9.6 117 Reviews
  • Earsdon Grange Care Home, Whitley Bay
Welcome to Earsdon Grange

Located in the residential area of Wellfield, less than 2 miles from the seaside town of Whitley Bay, Earsdon Grange is an award-winning purpose-built care home offering residential and dementia residential care as well as respite breaks.

The home is a two-storey building with a secure garden located at the back of the home and patio and gardens at the front. The ground floor of the home houses residential clients and has a coffee shop with a conservatory attached, TV lounge and dining room. The first floor of the home has a cinema room, lounge and dining room for dementia residents to enjoy.   

Food is a huge aspect of the care at Earsdon Grange and the home has a 5-star Food Hygiene rating. The Cook loves home baking and bakes fresh scones, cakes, birthday cakes daily in the kitchen for the hospitality trolley as well as a choice of breakfast, lunch, dinner and supper at the home. Friday is always fish and chips and Sunday they have a roast dinner.

The home is accessible by car and has a small car park at the front of the home in the unnumbered bays as well as on-street parking. The closest Metro Station to the home is West Monkseaton located on Earsdon Road or the local buses 57, 57A, W1 and W1A which have a pickup and drop off point at the Metro Station and then a .05 mile walk to the home.

Earsdon Grange benefits from strong links to the local community thanks to a full-time activities coordinator who provides a programme of activities, entertainment, and events that the residents can choose from.

Their door is always open to visitors and they will be delighted to send you further information in the post including brochure, sample menu and sample activities pack or pop in to visit. They look forward to seeing you.

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Care Provided by Earsdon Grange Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 48 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Visual Impairment
  • Other Care Provided
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Nicola Bell (Care Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2005

Funding & Fees Guide for Earsdon Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,287
    • Self-Funded Residential Dementia Care from £1,315

  • Prices are subject to an individual care needs assessment and the type of room and services chosen. Please contact us for further information.
  • (these prices are only a guideline, please contact Earsdon Grange Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcome at any time.


  • Parking

  • A car park is located at the front of the home.


Earsdon Grange Care Home Reviews (117)

Total of 117, showing 101-117
9.6

Earsdon Grange Care Home has a Review Score of 9.6 (9.592) out of 10, based on 28 reviews in the last 2 years. Over all time Earsdon Grange Care Home has 117 reviews.

Overall Experience

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Review from Terry S (Wife of Resident) published on 12 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As I had to go into hospital I needed respite care for my husband who is confined to a wheelchair and is unable to communicate due to a stroke. I found the care he received at Earsdon Grange was excellent! The carers, in fact, all staff treated him with respect and helped him in so many ways. He had
a beautiful, clean and nicely decorated room. The food was restaurant quality. There was always some activities on offer. In short, I would highly recommend Earsdon Grange. A big thank you to all the lovely staff.

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Review from D S (Resident) published on 12 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have only been in this care home for about four weeks, and so far have found it quite a pleasant place. The food is rather of sameness every day.

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Review from Carol T (Daughter of Resident) published on 10 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Good care, well managed, clean and great staff. Only thing dad complained about was the food.

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Review from Susan M (Daughter of Resident) published on 7 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff who visited us at home to reassure my mother that she would be well taken care of during her week long stay. The rooms are superb and are the vest of the facilities. My mother had nothing but praise when she came home.

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Review from Olive M (Daughter of Resident) published on 3 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I defy anyone to find a more caring, loving, dignified staff and management. Over 3 1/2 years, my mum was given the best care and attention you could wish for. No-one staff ever raised their voice or showed any short temperedness to any resident. As you know there are some sad cases of dementia and
they all got excellent care and treatment. There is always something entertaining happening for everyone. As I was visiting I was always included in all things and also fundraising events. I hope if I ever need the care in future, there will be a place for me at Earsdon Grange Care Home.

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Review from Julie G (Daughter of Resident) published on 19 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the level of care my Mum receives; she is well looked after and has definite staff preferences. The range of activities offered has improved in the last year and the staff work hard to involve my Mum in appropriate activities. I was disappointed and frustrated when the recent refurbishment
failed to meet the individual needs of residents living with dementia (eg. removing the piano from the vintage cafe area and replacing it with a modern photo mural of an American city, repainting all the resident's bedroom doors the same colour when they had previously all been different colours to look like front doors).

Reply from Nicola Bell, Home Manager at Earsdon Grange Care Home

Thank you for your review and comments. We’re glad to hear that you’re happy with the care delivered and the developments to our Activities programme. While we have had many positive comments following the recent refurbishment, we understand that the décor will unfortunately not be to everyone’s tastes and addressed any complaints raised at the time. We took the decision to remove the piano as it was very rarely used and we felt the space could be better utilised to expand the seating area in our coffee shop as it’s quite popular with residents and relatives and can get busy during events like our weekly coffee morning.


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Review from Den G (Niece of Resident) published on 15 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt's condition, she appears to be fairly settled and happy now. Sometimes I find it hard to locate a staff member on EMI unit. However, overall things are OK. It would also be useful to be told when activities will take her out as on occasions e.g her birthday I was upset to find she had been taken
out when I went to visit with other family members. Maybe a simple newsletter for the month ahead.

Reply from Nicola Bell, Home Manager at Earsdon Grange Care Home

Thank you for your review and comments. Our home is fully staffed but we do get busy periods during the day and if staff members are assisting residents in their rooms then they may not be available when relatives are looking for them. If you find this to be the case then please feel free to use the nearest call button which will alert the staff that they are needed and they will be along as soon as they can.

We’re sorry for any inconvenience caused by finding that your Aunt is on an outing when you came to visit. Relatives are free to visit at any time so if we don’t know that our residents are expecting visitors and they wish to go out then staff don’t usually say no. We do publish a monthly home newsletter which contains up and coming events and is available on our activities boards, however moving forward we are starting to compile a relatives email mailing list so that the newsletter can be emailed at the beginning of the month which we hope will be more convenient for relatives.


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Review from Ann C (Niece of Resident) published on 13 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are friendly and helpful. Rooms welcoming, bright and clean. Range of on-site personal services good.
All problems reported have been promptly resolved.

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Review from Janice H (Daughter of Resident) published on 13 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All staff take the time to listen to me if I have any concerns regarding my mother. I find staff pleasant and helpful.

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Review from Russell E (Son of Resident) published on 12 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam is well looked after and all her needs are met.

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Review from Tracy H (Niece of Resident) published on 18 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was well provided for at Earsdon Grange Care Home. She particularly noted how wonderful all the staff were and I found her in good spirits on each of my visits. This was my aunts first time in respite, so the experience has helped her to consider returning another time. She needed the toilet
raised and support rails whilst she was there and staff responded to her request. She was encouraged and supported to attend meals and activities in communal areas. There wasn't a radio or TV in her bedroom - I think she would have benefited from these.

Reply from Nicola Bell, Home Manager at Earsdon Grange Care Home

Thank you for your comments. We are delighted to hear that your Aunt enjoyed her stay with us. Not all of our rooms have a radio or television unless one is brought in from home but this is certainly something we can look into for future respite stays.


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Review from Alice M (Daughter of Resident) published on 17 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum was only resident in Earsdon Grange Care Home for 2 months. The care she received was outstanding. Mum was deteriorating rapidly so we visited every day. No matter what time we always felt she was receiving the best of care. We are a large family and in her final week we were all able to be
with her. The staff laughed and cried with us and that made a traumatic situation bearable 100% marvelous.

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Review from Ian S (Son of Resident) published on 11 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Most staff very helpful and very good with my mother.

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Review from D N (Resident) published on 3 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Like the home, staff are fantastic, go out of their way, all friendly, meals are nice but sometimes get too much on the plate.

Reply from Nicola Bell, Home Manager at Earsdon Grange Care Home

Thank you for your kind comments on our home and staff. We are very proud of our team here. I’m glad to hear that you are enjoying the meals, we do always offer generous portion sizes but we will let our kitchen team know that you would prefer smaller servings. If you ever have any specific menu or serving requests then just let one of the team know and we will be happy to accommodate.


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Review from G B (Resident) published on 3 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Enjoy living here, staff are good, don't like the foreign foods, more English meals.

Reply from Nicola Bell, Home Manager at Earsdon Grange Care Home

Thank you for your comments. We are delighted to hear that you enjoy living here with us. Following feedback from residents we do like to offer a varied menu and include more exotic dishes occasionally to tie in with themed days but we will always make sure that there are alternative menu choices on offer so that you can pick the meals that you prefer.


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Review from Christine B (Daughter of Resident) published on 3 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only praise the care staff and management have given to my mum, she is so much happier since she has moved in. There is always something going on and all the residents are encouraged to join in. Her health and happiness has improved so much, she is a different person, I can only say again 10+
for the care and friendliness of all the staff. I really look forward to visiting my mum which I say with a happy feeling as I used to dread visiting her when she was at her own home. Well done Earsdon Grange.

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Review from John F (Husband of Resident) published on 27 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife receives the care and respect I had hoped for. The judgement, and thought, that goes in to the care is excellent. Not just physical care, but the mental, and helpful understanding of the problems they encounter. These things help me to cope with the situation, knowing she is in good hands and
very reliable people.

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Current Review Score: 9.6 (9.592)

Overview of Review Score

The Review Score of 9.6 (9.592) out of 10 for Earsdon Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.592 for Earsdon Grange Care Home is calculated as follows: ( (206 Excellents x 5) + (118 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 333 Ratings = 4.592

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Earsdon Grange Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 48 registered maximum number of service users is 9.6, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (6)

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Meet the Team (1)

Nicola

Nicola Bell

Job Title: Home Manager

Joined: 2010

Hello my name is Nicola Bell, I am the Registered Manager of Earsdon Grange care home, which is situated in Whitley Bay.

I have worked in the Health Care profession since 2002 starting as a care assistant and working my way to Home Manager. I have completed my NVQ Level 2 and 3 in Health and Social Care and level 5 in Leadership and Management.


Earsdon Grange is a two story building with 48 rooms and 48 staff working in the home. We encourage people to visit us anytime and see for themselves the positive and friendly atmosphere that the team have, who work at Earsdon Grange care home.