The Old Vicarage

2 Waterville Road, North Shields NE29 6SL
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8.2 12 Reviews
  • The Old Vicarage, North Shields
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Care Provided by The Old Vicarage

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 36 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Head/Brain Injury
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • SVP Healthcare Ltd
  • Person in charge
  • Tracey Gallagher (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (36)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2015
    • Number of floors: 3

Funding & Fees Guide for The Old Vicarage

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Onsite parking


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The Old Vicarage Reviews (12)

8.2

The Old Vicarage has a Review Score of 8.2 (8.226) out of 10, based on 3 reviews in the last 2 years. Over all time The Old Vicarage has 12 reviews.

Overall Experience

  • 7
  • 5
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Date Published

12
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9

Review from Pamela T (Sister of Resident) published on 2 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Well-presented care home with very friendly and efficient staff. No worries at all leaving my brother in their care.

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Review from Louise B (Daughter of Resident) published on 14 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been one of the hardest decisions, putting a family member in care for their own safety. From the moment I rang and spoke to someone at The Old Vicarage, I knew it was going to be the place for my mam. Everyone I have met has been warm, friendly and always ready to answer my questions. Highly
recommend and thank you for all your hard work.

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Review from Brenda T (Daughter of Resident) published on 1 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For any elderly person unable to cope on their own in their home this is the place for you. My father spent the last year of his life there. The was happy, well cared for by remarkable staff who treated him with dignity, patience and love. They also provided information to me, his daughter, regarding
his every need. In addition, they were a great support to me during worrying times. Always updating me if there was a problem. They arranged a doctor to see him when necessary, podriatrist, hairdresser and his special diet and so much patience with him when he was feeling down. I am obviously missing my Dad, who was with me for 75 years of my life, but so grateful to the staff of this Care Home who not only cared for my Dad but were also there for me. Thank you all staff at The Old Vicarage.

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Review from Margaret M (Sister of Resident) published on 21 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Air conditioning would be good.
Clean with friendly staff. I feel the home needs more activities to stimulate some residents. Singing is good for them, each time I have visited they just sat in chairs sleeping.
Need more drinks in hot weather.
Outside needs to look more welcoming, like flower boxes
instead of rubbish - old mattress and old bath doesn't look good.

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Review from Martin B (Son of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This home is very friendly and the staff are excellent. The atmosphere is light and happy overall.

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Review from S R (Daughter of Resident) published on 23 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very happy at The Old Vicarage and I find the staff very friendly, supportive and always willing to answer my questions.
The home itself is always kept clean and tidy and the activities coordinator is very good at encouraging participation.

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Review from Elaine R (Daughter of Resident) published on 25 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the staff highly enough for the care they have given my mum over the last 18 months. At times she was a tad difficult but they never wavered in their care! They provided a very caring, safe environment until the end and cared enough to be there with me when the end peacefully came.

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Review from Edward B (Son of Resident) published on 9 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care home. Mum settled in very well. Have no problems at all. Staff are all excellent.

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Review from Tim D (Son of Resident) published on 11 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely caring home. The staff are excellent and always make you welcome when you visit. You can call in at anytime and visit.
Overall, I recommend to visit and see all the people who seem very much at home.

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Review from J S (Wife of Resident) published on 22 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased that my husband is in the above home and hopefully, he is now settling down and is less frustrated with his life.

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Review from Roslyn R (Daughter of Resident) published on 14 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently passed away peacefully at this home, after living there for a couple of years. She had Alzheimer's disease. The staff made her last years happy and comfortable, in this very clean, happy home. There were activities and outings, which I know she really enjoyed, and she visibly thrived,
notwithstanding the awful disease she was suffering from.


We'd had a bad previous experience elsewhere, which left me, as well as my mother, very wary and anxious. The staff were very patient and considerate with me too, allowing me to regain my trust and knowing my mother was happy and in good hands. Thank you all.


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Review from Angie D (Daughter of Resident) published on 19 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First impressions are of a modern (recently renovated to a high standard) light, airy and warmly decorated building. This is the only residential care home for elderly residents I have been in, spotless, where there is no smell of urine or of elderly residents. Mum (and I) made to feel very welcome.
Genuinely interested in mum's health and well being. Staff caring and supportive while bringing humour and warmth in their professional interactions with mum. Mum said she enjoyed her stay and would like to go back again. The Old Vicarage is maintained and run to a very high standard - outstanding. Thanks.

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Current Review Score: 8.2 (8.226)

Overview of Review Score

The Review Score of 8.2 (8.226) out of 10 for The Old Vicarage is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.559 for The Old Vicarage is calculated as follows: ( (19 Excellents x 5) + (15 Goods x 4) ) ÷ 34 Ratings = 4.559

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.667 Points relating to the number of positive Reviews for The Old Vicarage is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 36 registered maximum number of service users is 7.2. 3 Positive Reviews ÷ 7.2 = 0.417

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jan 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Frequently Asked Questions about The Old Vicarage

What types of Care is The Old Vicarage registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does The Old Vicarage provide?

Palliative Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does The Old Vicarage have?

There are 36 Single Rooms.

What are the Facilities & Services at The Old Vicarage?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is The Old Vicarage to the centre of North Shields?

0.3 mile(s) as the crow flies, distance by road may be significantly further.