St Peter's Court

98 Church Bank Road, Wallsend NE28 7LH
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9.8 68 Reviews
  • St Peter's Court, Wallsend
St Peter’s Court Care Home provides residential and dementia care and is situated in Wallsend, close to the river Tyne, just a short drive away from the Northumbrian coastline.

St Peter’s Court offers a warm and welcoming environment, with a team of highly qualified and caring professionals. What’s more, it is able to enhance the service it provides through an additional layer of health professionals, ensuring that residents receive a first class level of care.

One of the key aims of the St Peter’s Court team is to encourage a sense of independence in their residents. To facilitate this, there is a programme of varied activities to promote good physical and mental wellbeing.

The staff work as a family, supporting each other at all times, and strive to develop meaningful and compassionate relationships with the residents. The working ethos at St Peter’s Court can be summed up in three words: openness, honesty and patience.

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Care Provided by St Peter's Court

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Danielle Powell (Manager)
  • Admission Criteria
    • Over 65
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

St Peter's Court Reviews (68)

Total of 68, showing 21-40
9.8

St Peter's Court has a Review Score of 9.8 (9.817) out of 10, based on 47 reviews in the last 2 years. Over all time St Peter's Court has 68 reviews.

Overall Experience

  • 58
  • 8
  • 2
  • 0
  • 0

Date Published

68
4
18
47
21

Review from R L (Son of Resident) published on 13 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely likely excellent staff.

Reply from Francesca MacDuff-Varley, Marketing Manager at St Peter's Court

Thank you for your wonderful review, your fantastic feedback will be passed to the team.


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Review from G H (Friend of Resident) published on 6 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found the change of management a breath of fresh air. I feel much more comfortable with the safety and well-being of my resident, whom I visit. Atmosphere is welcoming also.

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Review from J C (Daughter of Resident) published on 6 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant care home with exceptional staff.
Friendly, family atmosphere.
Best place I could have put my mam to be cared for.

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Review from J L (Grandson of Resident) published on 5 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always a warm, friendly environment I walk into every day that I visit. Staff are very attentive and make my gran's stay comfortable.

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Review from A C (Daughter of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, caring staff. Nothings a problem, not like a home at all.

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Review from L W (Daughter of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very friendly and caring. Myself and sister visit every week and find my mam is always happy. Tuesday is hairdressing day and the lady is so lovely with my mam. My mam's hair is always lovely. My mam's bed is always fresh with linen. The food is great, with lots of options to choose from.
I can't thank the day staff enough for how they treat my mam - thank you.

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Review from V P (Granddaughter of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Grandma is well cared for and comfortable.

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Review from Rikki C (Son of Resident) published on 22 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a great care home for my mam. Always go above and beyond for her. She's always happy and loves being here.

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Review from D C (Daughter-in-law of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law really loves living at this him.
As a family, we feel safe and happy knowing she is well looked after here.
All of the St Peter's Court staff are wonderful.

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Review from Pauline T (Daughter of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We (the family) are over the moon with my mam's overall care. Couldn't ask for any more.

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Review from J S (Daughter of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, happy with this care home for Mam. The carers are very friendly, but find the temp staff not so. They don't speak or interact. Mam is incontinent now - often come and her pad is soaking - could be changes more frequently. Staff seem very busy.

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Review from Christine Y (Daughter of Resident) published on 19 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are always helpful, kind and patient with residents. The care home is always kept clean to a high standard. Always a choice for breakfast, dinner and tea.

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Review from P F (Daughter of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mam is very happy in the care home. She likes the staff and does not ask to come up as she did when she first arrived at the home. The new management is excellent, listens and acts to our concerns.

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Review from I C (Daughter of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Much happier with the takeover. The new manager has made massive progress across the board. Thank you so much.

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Review from Julie R (Daughter of Resident) published on 17 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my mam has been a resident of St Peters Court she has been very happy.
The staff provide all the needs and care that my mam needs. The staff are all friendly and go above and beyond their normal duties. The care home is always clean and tidy. My mam feels at home there and her care is at a very
high standard.

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Review from Kathleen B (Daughter of Resident) published on 29 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has now lived in St Peter's Court for 11 months. She has always felt safe and cared for by the wonderful staff, which is a great relief for me living so far away in Somerset. I have noticed during recent visits that since the new management took over but there is a much happier atmosphere amongst
the staff.

Reply from Francesca MacDuff-Varley, Marketing Manager at St Peter's Court

Thank you for your lovely review and wonderful feedback that will be passed to our team.


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Review from T S (Wife of Resident) published on 29 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff very patient with him on admission and is very happy on first day after a traumatic evening of distress. He is happy with the environment and food etc.

Reply from Francesca MacDuff-Varley, Marketing Manager at St Peter's Court

Thank you for your review and lovely feedback that will be passed to our team. We are very glad that your husband has settled in well with us at St Peters Court.


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Review from Yvonne M (Daughter of Resident) published on 22 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is an excellent home in all ways.
As soon as my mother walked through the door, she said it was like home. The staff are very supportive and an invaluable member of the team. She has listened to our concerns about our mother. It is lovely to see her smiling again.
The member of staff in the office
is very welcoming! The maintenance man is a star! Thank you to all the staff who made my mam so welcome.

Reply from Francesca MacDuff-Varley, Marketing Manager at St Peter's Court

Thank you for your amazing review - your kind words and praise will be passed to the team.


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Review from J M (Son-in-law of Resident) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The members of staff are so professional in their care. My mother-in-law says it feel like home, which puts us, as a family, at ease. Staff put great care for all. We met all of the staff and invited to have tea and biscuits - so good.
Admin gave us so much information on the running of the things
they do.
Maintenance team - so fantastic, he's great.

Reply from Francesca MacDuff-Varley, Marketing Manager at St Peter's Court

Thank you for the fantastic 5-star review, your wonderful feedback will be passed to all the team.


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Review from Z W (Daughter of Resident) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Was really worried putting my mam into respite as never have before. The staff made me feel really reassured and has settled so well. I will definitely be using this service at this home again.

Reply from Francesca MacDuff-Varley, Marketing Manager at St Peter's Court

Thank you for the fantastic 5-star review, your wonderful feedback will be passed to all the team.


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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for St Peter's Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 47 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for St Peter's Court is calculated as follows: ( (469 Excellents x 5) + (74 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 557 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Peter's Court is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 46 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Feb 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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