St Peter's Court

98 Church Bank Road, Wallsend NE28 7LH
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9.8 68 Reviews
  • St Peter's Court, Wallsend
St Peter’s Court Care Home provides residential and dementia care and is situated in Wallsend, close to the river Tyne, just a short drive away from the Northumbrian coastline.

St Peter’s Court offers a warm and welcoming environment, with a team of highly qualified and caring professionals. What’s more, it is able to enhance the service it provides through an additional layer of health professionals, ensuring that residents receive a first class level of care.

One of the key aims of the St Peter’s Court team is to encourage a sense of independence in their residents. To facilitate this, there is a programme of varied activities to promote good physical and mental wellbeing.

The staff work as a family, supporting each other at all times, and strive to develop meaningful and compassionate relationships with the residents. The working ethos at St Peter’s Court can be summed up in three words: openness, honesty and patience.

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Care Provided by St Peter's Court

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 40 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Care Offered
  • Alzheimer's
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Danielle Powell (Manager)
  • Admission Criteria
    • Over 65
    • Ages 65+
  • Room Information
    • Single Rooms (40)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2004

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

St Peter's Court Reviews (68)

Total of 68, showing 41-60
9.8

St Peter's Court has a Review Score of 9.8 (9.817) out of 10, based on 47 reviews in the last 2 years. Over all time St Peter's Court has 68 reviews.

Overall Experience

  • 58
  • 8
  • 2
  • 0
  • 0

Date Published

68
4
18
47
21

Review from C D (Daughter of Resident) published on 21 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We find this a very homely environment with very friendly staff. Mam struggles with getting out of the bed and sometimes finds the food not great. The rating for management refers to there not having been any permanent management for some time, we are hoping the new management will improve things. Mam
sometimes worries there are not enough staff. The garden needs some attention! The room can be very hot.

Reply from Francesca MacDuff-Varley, Marketing Manager at St Peter's Court

Thank you for your feedback, our new Home Manager will be looking into your points raised and hopefully we can look to improve these areas for you. We really do appreciate all reviews and would like to thank you for your fantastic star ratings.


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Review from H A (Friend of Resident) published on 19 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visit monthly to see family friend. Always clean and tidy, also room is tidy. A pleasure to visit.

Reply from Francesca MacDuff-Varley, Marketing Manager at St Peter's Court

Thank you for your lovely review, your feedback will be passed to our team.


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Review from Callie E (Daughter-in-law of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff have been amazing, not only to the resident but also to the family. The family have always been kept up to date. Mum-in-law is very happy here. the staff go over and above with their care towards residents. Great activities are offered. Residents feel at home. Thank you.

Reply from Francesca MacDuff-Varley, Marketing Manager at St Peter's Court

Thankyou for your lovely words and fantastic feedback that will be passed to the team.


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Review from S L (Daughter of Resident) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I brought my mother in for respite and she ended up staying permanently. The management and staff are like family. Nothing is too much trouble. Flexible visiting and can take your family member out. Spotlessly clean. Amazing activities. My mother has company, a lovely en-suite room and is very happy.
I know she is in a safe and secure environment. Top of the list for care homes.

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Review from Lorraine C (Daughter of Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has just celebrated her 89th birthday (her second birthday since moving into St Peter's Court). The staff and residents sang Happy Birthday and made her feel very special. I supplied a birthday cake which everyone seemed to enjoy. The staff couldn't have been more supportive and made her very
happy. I feel that I can speak to any of them and they know my mam's likes and dislikes, this includes the hairdresser. I know that my mam feels safe and is well looked after. Thanks for everything.

Reply from Francesca MacDuff-Varley, Marketing Manager at St Peter's Court

Thank you for your lovely review and positive feedback, we are over the moon to hear how happy your mum is and your kind words will be passed on to all our team.


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Review from Alan L (Husband of Resident) published on 7 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff friendly and do their best for my wife.

Reply from Francesca MacDuff-Varley, Marketing Manager at St Peter's Court

Thank you for your lovely review and wonderful feedback, this will be passed to all our team.


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Review from J P (Husband of Resident) published on 6 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good and friendly staff. First-class accommodation, good entertainment. Easy accessibility, very local and convenient.

Reply from Francesca MacDuff-Varley, Marketing Manager at St Peter's Court

Thank you for your lovely review and amazing 5-star feedback - this will be passed to all our team.


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Review from Margarita S (Resident) published on 17 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff very friendly, helpful and capable. I have no complaints and appreciate all they have done for me.

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Review from Jacqueline E (Resident) published on 16 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a service user living at St Peter's Court. I would highly recommend St Peter's Court to anyone needing care for and a special place to live. I experience a scary situation, and if it hadn't been for the staff at St Peter's Court, I may not have been here now. I will forever be grateful for the
staff, and the care I have received was outstanding.

Reply from Francesca MacDuff-Varley, Marketing Manager at St Peter's Court

Thank you for your fantastic review, kind words and high praise for our staff; this will certainly be passed on to them.


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Review from Christine B (Wife of Resident) published on 20 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care and service given. Family very pleased for him to be here; he is very happy and content one hundred per cent. Thank you to the very caring staff and management.

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Review from J B (Friend of Resident) published on 13 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at St Peter's Court have been tremendous throughout a very difficult time. They have shown so much care, compassion and dedication. I cannot fault the home. My friend is very happy here; the staff are friendly and welcoming. There are always lots of things going on in the home. I cannot fault
St Peter's Court.

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Review from J M (Resident) published on 10 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class.
Lasses are fantastic.
All you want, a today care home.

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Review from P S (Resident) published on 15 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home excellent, lovely and clean. All the staff are very welcoming. The housekeeper is a star and has helped me very much. I would recommend St Peter's Court to family and friends. Very happy with the care I receive.

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Review from Linda W (Daughter of Resident) published on 18 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management of St Peter's Court is outstanding. Throughout a very challenging few months, the staff have provided a safe and settled environment. They have been innovative in offering opportunities for regular contact with family members. My dad is settled and happy. The staff show genuine care for
him and go out of their way to ensure his needs are met. Our family really appreciate all that they do, particularly when our visits are now limited to weekly appointments.

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Review from Andrew B (Resident) assisted by family/friend published on 24 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

St Peter's was excellent, I haven't had to worry about anything, staff are there for you in a minute.

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Review from Paul M (Son of Resident) published on 15 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and help given to Dad during his time at St Peter's was exemplary. The staff were all kind, generous and supportive. We were happy to leave Dad in a place where he was cared for and content.

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Review from Eunice A (Daughter of Resident) published on 3 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering the care home, I find it immediately noticeable how friendly and approachable all members of staff are.
The care home is very clean and tidy and the residents seem very happy and content.

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Review from Kenneth W (Husband of Resident) published on 2 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care in St Peter's home is excellent and the staff always speak whatever they're doing with a good sense of humour. There is a lot to do in the activities. My wife gets the best care possible I could not ask for any more of them as they work very hard to maintain the service.

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Review from Patricia J (Resident) published on 2 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Settled well.

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Review from Eunice G (Resident) published on 2 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came here 1 and a half years ago. I arrived from hospital after being a long time with pneumonia.
I find it a very nice place which has helped me get back to normal.
I am well looked after and would recommend anyone in my position to come in if possible.

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Current Review Score: 9.8 (9.817)

Overview of Review Score

The Review Score of 9.8 (9.817) out of 10 for St Peter's Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 47 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 46 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.817 for St Peter's Court is calculated as follows: ( (469 Excellents x 5) + (74 Goods x 4) + (14 Satisfactorys x 3) ) ÷ 557 Ratings = 4.817

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for St Peter's Court is based on 46 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 46 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 27 Feb 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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