Ashlea Mews Care Home

Stanhope Parade, South Shields NE33 4BA
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9.8 77 Reviews
  • Ashlea Mews Care Home, South Shields
Ashlea Mews Care Home offers residential care, dementia care and short-term respite care in South Shields.

Rated 'Good' by CQC (February 2021), the care home has 40 en-suite bedrooms, large communal rooms, dining rooms and spacious gardens for residents to enjoy. The friendly, hard-working team at Ashlea Mews are experienced in providing individualised, person-centred care, and their team of specialists work with the Local Authority, family and health professionals to ensure your loved one receives the best care possible. Whether residents require help with day-to-day tasks or need a higher level of care, the team at Ashlea Mews Care Home can help.

From support with medication management to personal hygiene and much more, Ashlea Mews Care Home can offer the highest standard of care to the community of South Shields. If you're looking for a care home and want to know about the home, give the team a call.

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Care Provided by Ashlea Mews Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Victoria Yeoman (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2002
    • Number of floors: 3

Funding & Fees Guide for Ashlea Mews Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,232
    • Self-Funded Residential Dementia Care from £1,232
  • (these prices are only a guideline, please contact Ashlea Mews Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime.


  • Parking

  • Free on-site parking.


Ashlea Mews Care Home Reviews (77)

Total of 77, showing 1-20
9.8

Ashlea Mews Care Home has a Review Score of 9.8 (9.761) out of 10, based on 19 reviews in the last 2 years. Over all time Ashlea Mews Care Home has 77 reviews.

Overall Experience

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  • 18
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Date Published

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Review from G R (Son of Resident) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first day of my mam going into this care home she has been happy and looked after very well. She says the food is great, the staff are great and the activities are good.

Reply from Vicki Yeoman, Care Home Manager at Ashlea Mews Care Home

Thank you so much for your review, this is greatly appreciated.


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Review from Keith S (Son of Resident) published on 13 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All, of the care home team, have allowed our Mam to live, with dignity and care we were not equipped to dispense. The team was thoughtful caring and professional throughout our Mam's residency. They kept us appraised and up to date with Man's ups and downs and advised us on our options and choices throughout
Mam's journey.

Reply from Vicki Yeoman, Care Home Manager at Ashlea Mews Care Home

Thank you so much for your review this is greatly appreciated by us all.


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Review from Pauline M (Daughter of Resident) published on 16 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are so grateful to the staff at Ashlea Mews Care Home. They are unfailingly cheerful, caring, helpful and respectful. Mam is not an easy resident, and they always care for her with care and respect, even with her difficult behaviour.

Reply from Vicki Yeoman, Care Home Manager at Ashlea Mews Care Home

Thank you so much for the review; this is greatly appreciated by everyone at Ashlea Mews.


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Review from Fiona R (Daughter of Resident) published on 29 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been resident since April and has settled well with excellent care. Such a relief for us all that she is in good hands. The management and staff are welcoming, friendly and genuinely care for their residents. The atmosphere is so friendly, there are plenty of activities for all to enjoy and
even a hairdresser on a Monday!
Would highly recommend.

Reply from Vicki Yeoman, Care Home Manager at Ashlea Mews Care Home

Thank you so much for your review; this is greatly appreciated by Ashlea Mews.


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Review from Judith N (Daughter of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was in Ashlea Mews for two years until his death. Staff were always friendly and professional and genuinely seemed to care about the residents. The place was clean and cheerful and there was always things going on. Dad loved the meals - cooked on-site!

Reply from Vicki Yeoman, Care Home Manager at Ashlea Mews Care Home

Thank you so much for your review; this is greatly appreciated by the home.


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Review from J C (Friend of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I helped the resident move into an interim bed initially. From that very first day, I felt confident that she would be cared for. The staff were friendly and welcoming. The staff are always on hand to answer any queries, and nothing is a problem. The resident seems happy to be there most of the time,
despite having Alzheimer's and wanting to go home.

Reply from Vicki Yeoman, Care Home Manager at Ashlea Mews Care Home

Thank you for your review; this is greatly appreciated by everyone at Ashlea Mews.


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Review from F M (Wife of Resident) published on 8 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been a resident at Ashlea Mews for two and a half years, throughout this time the staff have treated him with good care, humour and patience. I am a constant visitor and feel I am part of a big family. He could not be in better hands.

Reply from Vicki Yeoman, Care Home Manager at Ashlea Mews Care Home

Thank you so much for the review this is greatly appreciated.


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Review from Karen R (Daughter of Resident) published on 3 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Friendly staff do anything to help with my mam who can be very stubborn. Friendly atmosphere.

Reply from Vicki Yeoman, Care Home Manager at Ashlea Mews Care Home

Thank you for your response this is much appreciated.


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Review from Gail A (Daughter of Resident) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care is provided to my mam. Cannot praise this care home enough. The staff bends over backward to support my mam.

Reply from Vicki Yeoman, Care Home Manager at Ashlea Mews Care Home

Thank you so much for your reveiw, this is much appreciated.


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Review from Susan T (Daughter of Resident) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been in Ashlea Mews Care Home for over 2 years and in that time she has been well cared for both physically and emotionally. As her family, we are always informed of her care plan changes and always get involved in all the activities that they always plan. All the staff and management are
a credit to the home and when I am not there I know the care my mam receives is first class.

Reply from Vicki Yeoman, Care Home Manager at Ashlea Mews Care Home

Thank you so much for your reveiw, this is much appreciated.


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Review from M M (Wife of Resident) published on 14 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband moved into Ashlea Mews Care Home eight weeks ago.
From first being shown around, I had a good feeling about the place. It's very clean, tidy and well maintained. After viewing and ruling out other care homes, I was delighted and relieved to be shown an available room which was perfect.
I met with the manager to discuss my husband's many complex needs, including poor mobility. She immediately arranged for him to have an electric, adjustable bed and his own wheelchair. I am kept well informed on all medical and non-medical matters.
I visit often. The lovely staff always help my husband walk about safely, keep him clean and comfortable. They work non-stop, caring for all of the residents, attending to their needs with patience and good humour. Nothing is too much trouble. When family visit, we telephone the home in advance if we want to make special arrangements, such as sitting outside in the garden or when a friend wants to take my husband to the local park in his wheelchair. The staff always accommodate. Our family and friends all agree that my husband receives excellent care. Thank you.

Reply from Vicki Yeoman, Care Home Manager at Ashlea Mews Care Home

Thank you so much for your review, your kind words mean a lot.


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Review from David L (Son of Resident) published on 10 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Ashlea Mews for over two years now, and from day one, the staff have been warm and welcoming to my mother and us. I cannot thank them all enough for the wonderful work they do for my mother.

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Review from Gary T (Son of Resident) published on 4 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As soon as my mam entered the care home she was made to feel welcome and immediately felt at ease and comfortable. In the months my mam has been at Ashlea Mews, she has really come out of her shyness and joins in with the events. The staff cannot be faulted and are on top of all situations. As a family,
we would not want our mam anywhere else.

Reply from Vicki Yeoman, Care Home Manager at Ashlea Mews Care Home

Thank you for your kind words this is greatly appreciated.


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Review from Dawn W (Daughter of Resident) published on 4 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been in Ashlea Mews care home since February 2021, and I have to say I don’t know what I’d do without this facility. Every single member of staff is so caring, friendly and professional. My mam is nearly 99 and has dementia, but nothing is too much for the staff. Thank god for them all.

Reply from Vicki Yeoman, Care Home Manager at Ashlea Mews Care Home

Thank you so much for your kind words, greatly appreciated.


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Review from A P (Daughter of Resident) published on 2 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff caring and genuinely concerned about the welfare of my mother following a short hospital visit. My mother was so pleased to come back home, biggest of smiles upon seeing her carers. Thank you for everything you do for her and our family.

Reply from Vicki Yeoman, Care Home Manager at Ashlea Mews Care Home

Thank you for your review. We really appreciate this.


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Review from M B (Son of Resident) published on 2 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic care home and lovely caring staff and management! Thank you for the continued support of my mother. She’s always happy when I seen her and the staff are always welcoming when I arrive. It’s like one big happy family!

Reply from Vicki Yeoman, Care Home Manager at Ashlea Mews Care Home

Thank you so much for your review, this is greatly appreciated.


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Review from J G (Daughter of Resident) published on 10 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has a really bad experience in his last care home, he ended up in hospital for five weeks, it was touch and go. I found this care home for my dad, the manager put my mind at rest and the communication is brilliant, my dad loves it. He has put on weight and looks healthy. The care is outstanding,
the entertainment is brilliant, this home has put my mind at rest and has given my dad life again.

Reply from Vicki Yeoman, Care Home Manager at Ashlea Mews Care Home

Thank you so much for your review, this is greatly appreciated.


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Review from D R (Niece of Resident) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On our visit, the staff were very helpful. They showed compassion and dignity for Auntie. The place was lovely and clean, my aunt's room was nice and bright. The activities they put on are excellent and good stimulation for all the residents.

Reply from Angus Matthew, Marketing Manager at Ashlea Mews Care Home

Thank you for your scores - our care teams will be delighted with your support.


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Review from L T (Daughter of Resident) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Myself and my two brothers and families cannot praise this care home enough, every staff member is brilliant, kind and always there to listen.
Our mam is a better person now. Treated with dignity and respect. The manager goes above and beyond, she is a star.
Fantastic entertainment as well, always
something going on. If there were ten stars, that would be what we would rate it.

Reply from Vicki Yeoman, Care Home Manager at Ashlea Mews Care Home

Thank you so much for your review, this is greatly appreciated.


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Review from Elaine M (Daughter of Resident) published on 28 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled into the home, she has a lovely, immaculately clean room which is fresh and bright. All of the staff are friendly and look after the residents in a kind, professional manner.

Reply from Vicki Yeoman, Manager at Ashlea Mews Care Home

Thank you for taking the time to leave a review for the staff at Ashlea Mews, this means a lot to the staff to know that all their hard work is noticed and appreciated.


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Current Review Score: 9.8 (9.761)

Overview of Review Score

The Review Score of 9.8 (9.761) out of 10 for Ashlea Mews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.761 for Ashlea Mews Care Home is calculated as follows: ( (176 Excellents x 5) + (46 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 226 Ratings = 4.761

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashlea Mews Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (3)

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Meet the Team (1)

Vicki

Vicki Yeoman

Job Title: Home Manager

Joined: 2016

My name is Vicki Yeoman and I am the Home manager here at Ashlea Mews Care Home in South Shields. I have worked for Orchard Care Homes for over 12 years, I first started as a Care Assistant at Ashlea Mews in 2007 and became Home Manager here in 2016.


Frequently Asked Questions about Ashlea Mews Care Home

What types of Care is Ashlea Mews Care Home registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Ashlea Mews Care Home provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Ashlea Mews Care Home have?

There are 40 Single Rooms.

What are the Facilities & Services at Ashlea Mews Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Ashlea Mews Care Home to the centre of South Shields?

0.4 mile(s) as the crow flies, distance by road may be significantly further.