Ashlea Mews Care Home

Stanhope Parade, South Shields NE33 4BA
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9.8 77 Reviews
  • Ashlea Mews Care Home, South Shields
Ashlea Mews Care Home offers residential care, dementia care and short-term respite care in South Shields.

Rated 'Good' by CQC (February 2021), the care home has 40 en-suite bedrooms, large communal rooms, dining rooms and spacious gardens for residents to enjoy. The friendly, hard-working team at Ashlea Mews are experienced in providing individualised, person-centred care, and their team of specialists work with the Local Authority, family and health professionals to ensure your loved one receives the best care possible. Whether residents require help with day-to-day tasks or need a higher level of care, the team at Ashlea Mews Care Home can help.

From support with medication management to personal hygiene and much more, Ashlea Mews Care Home can offer the highest standard of care to the community of South Shields. If you're looking for a care home and want to know about the home, give the team a call.

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Care Provided by Ashlea Mews Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Victoria Yeoman (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2002
    • Number of floors: 3

Funding & Fees Guide for Ashlea Mews Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,232
    • Self-Funded Residential Dementia Care from £1,232
  • (these prices are only a guideline, please contact Ashlea Mews Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime.


  • Parking

  • Free on-site parking.


Ashlea Mews Care Home Reviews (77)

Total of 77, showing 21-40
9.8

Ashlea Mews Care Home has a Review Score of 9.8 (9.761) out of 10, based on 19 reviews in the last 2 years. Over all time Ashlea Mews Care Home has 77 reviews.

Overall Experience

  • 58
  • 18
  • 1
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Date Published

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10
19
58

Review from E C (Daughter of Resident) published on 6 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care team and staff work so hard, very friendly and ensure all residents are well cared for. The team are approachable and open, visiting policy very important to our family. The home is immaculate and the residents' rooms modern and spacious. It is very reassuring to know Dad is in safe hands with
such caring staff. First class care.

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Review from L W (Granddaughter of Resident) published on 6 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fabulous care team. They work so hard to make sure all residents are well cared for and always have great activities and the food choices are so good. My gran could not be in better hands. Thank you.

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Review from Margaret R (Sister-in-law of Resident) published on 29 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After residing at Ashlea Mews Care Home for the last 6 months my brother-in-law sadly passed away. He regarded Ashlea Mews as his home and was very happy there. He was more than looked after, the staff were, and are, a credit to the profession. They treat their residents with dignity and respect and
kindness. They could not have done more for my brother-in-law. Thank you to all.

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Review from M M (Daughter of Resident) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam has been at Ashlea Mews for over 5 years now - she is happy and contented. The manager and carers have been so kind and considerate - especially during this time of covid. They have all worked so hard to keep our loved ones safe.

Reply from Vicki Yeoman, Manager at Ashlea Mews Care Home

Thanks so much for all your support and kindness to the Ashlea Mews staff. You have been amazing and it is through your kindness that staff have a smile on their face, thanks again and your mam is a pleasure to look after.


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Review from Suzanne Y (Daughter of Resident) published on 8 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot praise the staff and home enough. I feel like a different person because I know that my mam is in good hands, she is safe. Well looked after by marvellous staff who care about her. She enjoys the company of other residents and likes the food. Thank you.

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Review from Ian D (Son of Resident) published on 7 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and management were very helpful and professional.
Many thanks to the manager and her team.

Reply from Vicki Yeoman, Home Manager at Ashlea Mews Care Home

Thank you for your kind review, we are very pleased to hear that you are happy with the care that we provide. Many thanks.


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Review from D P (Wife of Resident) published on 7 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has just died following a 3-month stay in a local care home. He settled in well, considering he had dementia and was highly thought of by the staff. Their care was second to none. He was treated with dignity and I knew from the very start he was in good hands. Staff who work with dementia
patients are very special people and give 101%.

Reply from Vicki Yeoman, Home Manager at Ashlea Mews Care Home

Thank you for your lovely review, we appreciate all the feedback that we receive and it was a pleasure to look after your husband. Kind regards, Vicki Yeoman.


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Review from T V (Daughter of Resident) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashlea Mews is a very good care home. The staff are very friendly and accomodating. The home is always very clean and tidy. The residents seem very happy and well looked after (including my dad). They seem to be very understanding of everyone's needs and respectful towards the families.

Reply from Vicki Yeoman, Home Manager at Ashlea Mews Care Home

Thank you for your kind words, we appreciate all the feedback we get and are very pleased to hear that you are happy with the care we provide at Ashlea Mews. Kind Regards, Vicki Yeoman.


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Review from Beryl R (Niece of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always made very welcome in home.
Staff friendly and approachable.
Resident always very clean and well presented.
Informed of any issues/medical problems quickly.
Management is always available to talk.

Reply from Vicki Yeoman, Home Manager at Ashlea Mews Care Home

Thank you for taking the time out to leave a review for our home, We are delighted to hear that you are pleased with the care we provide. Kind Regards, Vicki Yeoman.


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Review from David M (Son of Resident) published on 7 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional staff, first-class care, always willing to help at all times and friendly staff.

Reply from Vicki Yeoman, Home Manager at Ashlea Mews Care Home

Thank you for taking the time out to leave a review for our home. We are delighted to hear that you are pleased with the care we provide. Kind Regards, Vicki Yeoman.


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Review from Kelsey L (Granddaughter of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot be more thankful for the care of my nanna. Actually seeing her, you can see improvements and just her overall happiness and eating well; she is glowing.

Reply from Vicki Yeoman, Home Manager at Ashlea Mews Care Home

Thank you for your lovely review. We appreciate all the feedback we receive. Many thanks, Vicki Yeoman.


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Review from Keith H (Son of Resident) published on 30 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Ashlea Mews provides my mother with excellent care. She is comfortable and safe and very well looked after by friendly, helpful and considerate staff.

Reply from Vicki Yeoman, Home Manager at Ashlea Mews Care Home

Thank you for your lovely review. We appreciate all the feedback we receive. Many thanks, Vicki Yeoman.


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Review from Robert G (Son of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Been to see mam today. First time since she went into Ashlea Mews. Great to see her. The staff were fantastic, the place was immaculate. She has settled in great which is a credit to the staff. I feel so much happier now that I am allowed to see her and see how settled she was.

Reply from Vicki Yeoman, Home Manager at Ashlea Mews Care Home

Robert, thank you for your kind words. I will pass your comments onto the team and I know they will very much appreciate it. I am delighted to hear that you are happy with the care we provide at Ashlea Mews. Kind Regards, Vicki Yeoman.


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Review from Julie B (Granddaughter of Resident) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nana was admitted into Ashley Mews in January 2021 and the level of care is exceptional. She was very confused when she first arrived but is continuing to thrive whilst in their care.
Seeing how happy she is on photographs and staff updates makes us as a family so reassured she has settled in well
and has made lots of new friends. We can't thank the manager and staff enough.

Reply from Vicki Yeoman, Home Manager at Ashlea Mews Care Home

Thank you for taking the time out to leave a review for our home. We are so happy to hear that you are pleased with the care we provide at Ashlea Mews. Kind Regards, Vicki Yeoman.


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Review from Stephen R (Nephew of Resident) published on 24 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt was well cared for and respected in Ashlea Mews. Staff were capable, pleasant and helpful. The home is well managed and has a welcoming and friendly atmosphere. Sadly the resident passed away whilst in care. I was given excellent feedback during the last few days.

Reply from Vicki Yeoman, Home Manager at Ashlea Mews Care Home

Stephen, thank you for your review and kind words. We very much appreciate you taking the time out to provide feedback for our home and are delighted to hear that you were pleased with the service we provided. Many thanks.


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Review from Jo F (Daughter of Resident) published on 22 December 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother lived in Ashlea Mews for almost 2 years, and I cannot recommend it enough. The staff were excellent, helpful and treated the residents with care and respect. It's also very clean and has a wide range of activities. As my mother passed away under Covid restrictions, the staff and management
were still so helpful and caring, even in difficult times.

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Review from L J (Son of Resident) published on 16 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad settled in well and seems happy day to day.

Reply from Vicki Yeoman, Home Manager at Ashlea Mews Care Home

Thank you for your kind review, that is lovely to hear.


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Review from K J (Son of Resident) published on 2 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would not have me, mam, anywhere else. They have been brilliant with her before the virus and after.

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Review from R R (Son-in-law of Resident) published on 14 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father-in-law is always well taken care of and has settled into the home very well. The staff are always welcoming when we visit and the home is kept to a high standard of hygiene. We are kept well informed of any occurrences regarding my father-in-law's welfare and of any news we want to know.

Reply from Vicki Yeoman, Home Manager at Ashlea Mews Care Home

The staff of Ashlea Mews would like to thank you for your kind comments.


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Review from Sam L (Friend of Resident) published on 16 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend this home, fabulous management and staff, very clean and always has some sort of entertainment for the service users.

Reply from Victoria Yeoman, Home Manager at Ashlea Mews Care Home

Many thanks for taking the time to leave a review for Ashlea Mews, your positive feedback is greatly appreciated and I will most certainly pass your comments on to the team. As a team, we strive to provide the best care possible for our residents and I am very pleased to hear that you believe our staff and management team are fabulous. It is also pleasing to hear you would describe our home as excellent in all areas.
Kind regards.


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Current Review Score: 9.8 (9.761)

Overview of Review Score

The Review Score of 9.8 (9.761) out of 10 for Ashlea Mews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.761 for Ashlea Mews Care Home is calculated as follows: ( (176 Excellents x 5) + (46 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 226 Ratings = 4.761

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashlea Mews Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (1)

Vicki

Vicki Yeoman

Job Title: Home Manager

Joined: 2016

My name is Vicki Yeoman and I am the Home manager here at Ashlea Mews Care Home in South Shields. I have worked for Orchard Care Homes for over 12 years, I first started as a Care Assistant at Ashlea Mews in 2007 and became Home Manager here in 2016.