Ashlea Mews Care Home

Stanhope Parade, South Shields NE33 4BA
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9.8 77 Reviews
  • Ashlea Mews Care Home, South Shields
Ashlea Mews Care Home offers residential care, dementia care and short-term respite care in South Shields.

Rated 'Good' by CQC (February 2021), the care home has 40 en-suite bedrooms, large communal rooms, dining rooms and spacious gardens for residents to enjoy. The friendly, hard-working team at Ashlea Mews are experienced in providing individualised, person-centred care, and their team of specialists work with the Local Authority, family and health professionals to ensure your loved one receives the best care possible. Whether residents require help with day-to-day tasks or need a higher level of care, the team at Ashlea Mews Care Home can help.

From support with medication management to personal hygiene and much more, Ashlea Mews Care Home can offer the highest standard of care to the community of South Shields. If you're looking for a care home and want to know about the home, give the team a call.

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Care Provided by Ashlea Mews Care Home

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alcohol Dependence (past or present)
  • Alzheimer's
  • Autism/ASD
  • Bipolar/Manic Depression
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Victoria Yeoman (Care Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (40)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2002
    • Number of floors: 3

Funding & Fees Guide for Ashlea Mews Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,232
    • Self-Funded Residential Dementia Care from £1,232
  • (these prices are only a guideline, please contact Ashlea Mews Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome anytime.


  • Parking

  • Free on-site parking.


Ashlea Mews Care Home Reviews (77)

Total of 77, showing 61-77
9.8

Ashlea Mews Care Home has a Review Score of 9.8 (9.761) out of 10, based on 19 reviews in the last 2 years. Over all time Ashlea Mews Care Home has 77 reviews.

Overall Experience

  • 58
  • 18
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Date Published

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Review from Kay S (Daughter of Resident) published on 6 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very high standard of care. We would recommend Ashlea Mews to anyone. The staff were brilliant!

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Review from Susan M (Daughter of Resident) published on 28 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My Mam has beein in Ashlea Mews since May last year. I find the staff very good, easy to talk to. The food is good and also the activities. I would recommend it to anyone who was thinking about putting their relatives in care.

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Review from Kathleen P (Sister of Resident) published on 21 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely caring home in which my sister is very happy. She is always treated with kindness and dignity, thanks to the excellent example set by the management.

Reply from Vicki Jones, Home Manager at Ashlea Mews Care Home

Thank you for taking the time to write a positive review for Ashlea Mews, all comments are greatly appreciated and I will certainly pass them on to the team. The staff always make great efforts to make sure the residents are always happy and we are glad that you and your sister are treated kindly.
Vicki Jones, Home Manager


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Review from V S (Daughter-in-law of Resident) published on 2 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very comfortable home, ideal furnishings for residents, very nice staff, only visited for 2 weeks but settled well.

Reply from Victoria Jones, Home Manager at Ashlea Mews Care Home

Many thanks for taking the time to leave a positive review for Ashlea Mews, this will be greatly appreciated by the staff. I will pass your comments onto the team, who will be very pleased.
Victoria Jones, Home Manager.


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Review from Gary D (Son of Resident) published on 2 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident since April and has settled in well. The staff are all very attentive and the management very approachable.

Reply from Victoria Jones, Home Manager at Ashlea Mews Care Home

Many thanks for taking the time to leave a positive review for Ashlea Mews, this makes a big difference to our staff and to our home. I will share your comments with the team, who will be very pleased.
Victoria Jones, Home Manager.


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Review from Jen D (Granddaughter of Resident) published on 12 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this home a pleasure to be in when visiting my nan I feel welcome every time I come in. The staff are fab if ever I need anything all I have to do is ask if I have a problem it is sorted.

Reply from Vicki Jones, Home Manager at Ashlea Mews Care Home

Many thanks for the review of Ashlea Mews. I am pleased to hear you feel the staff are fab and you find the home a pleasure to visit. It is great to hear that you are made to feel welcome by our staff and that you can approach them should there be an issue. Kind regards.


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Review from Kathleen F (Daughter of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad has received the best possible care at Ashlea Mews.
He has just been moved into a much nicer room. Bigger and has a view out of the window, which because he is confined to a chair all day, is invaluable. He has no complaints and seems happy with the care he gets which in turn makes us happy.

Reply from Vicki Jones, Home Manager at Ashlea Mews Care Home

Many thanks for your review of Ashlea Mews. I am pleased to hear that your dad is happy with the care he receives. I am happy to hear that he likes his new room with the view out of the window. Kind regards


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Review from Gemma J (Granddaughter of Resident) published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting my nana, she is dressed well and we always feel welcome. Residents always seem happy. My nana loves her outings the staff take her on and loves her activities.
If Nana is under the weather, staff are very attentive. 5* to all staff.

Reply from Vicki Jones, Home Manager at Ashlea Mews Care Home

Many thanks for taking the time to review Ashlea Mews, we really do value your feedback. I am pleased to hear that your Nana loves her outings and the activities on offer. It is nice to hear that you are made to feel welcome when visiting, and I will ensure that the positive feedback is shared with staff. Kind regards


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Review from K P (Daughter of Resident) published on 23 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At 93, after living on his own for 30 years, dementia meant Dad could not cope alone. We thought living in Residential Care was going to be a big change for him and were concerned he would not settle. Due to the excellent care, compassion and empathy of every member of staff, he settled amazingly
well and even said how content he was. This place gave him company, gave him back his independence, gave him a renewed confidence, and felt safe again as all his needs were met or anticipated. The staff were equally caring when a physical illness meant new needs had to be met. I cannot praise the staff enough. He was taken out, he was involved in social activities, parties, entertainment, plus the staff got to know him well and appreciated his sense of humour and stubbornness. The management and staff were always on hand and were able to tweak things for personal care as things arose. We would recommend to anyone.

Reply from Vicki Jones, Home Manager at Ashlea Mews Care Home

Many thanks for your review of Ashlea Mews. I am pleased to hear your father settled in well at Ashlea Mews. Person-centered care is one of our priorities in the home so I am pleased this has been noted. I am happy that you felt your father’s stay enabled him to renew his confidence and gain back his independence. Kind regards


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Review from C H (Daughter of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Ashlea Mews is a lovely place. They make me feel welcome. My mam is looked after well.

Reply from Vicki Jones, Home Manager at Ashlea Mews Care Home

Many thanks for taking the time to review Ashlea Mews. We are pleased to hear you feel that your mum is well looked after and also that you are made to feel welcome, this is the atmosphere our staff strive for. Kind regards


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Review from V P (Daughter of Resident) published on 22 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find that the staff have great patience and are very helpful, they really seem to care about the residents in their charge. Also, the management are very supportive and take time to help you as it is very difficult getting your head around a relative who has dementia.

Reply from Vicki Jones, Home Manager at Ashlea Mews Care Home

Many thanks for your review of Ashlea Mews. We are very encouraged to hear you feel our staff have great patience and are helpful. We strive to support our residents and their families in our care. And we are pleased that you found this to be the case. Kind regards


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Review from Janet E (Daughter of Resident) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As my mother lives with me she was very anxious going into respite while we went abroad on holiday. The staff at Ashlea Mews were kind, considerate and their standard of care was excellent. Myself and my mother would most definitely use Ashlea Mews care home for respite again.

Reply from Vicki Jones, Care home manager at Ashlea Mews Care Home

Thank you very much for your review of Ashlea Mews.
I am so pleased that your mother enjoyed her stay with us.
It is lovely to hear that you would choose our home again.
We do try to maintain a high standard of care and it is great to know that this is noticed.
Thank you again.
Best wishes.


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Review from James R (Son of Resident) published on 27 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care and dignity which was received by my mother in law in the three years she was in care. Not a very easy woman to care for as she didn't always appreciate what was being done for her.

Reply from Vicki Jones, Care home manager at Ashlea Mews Care Home

Thank you very much for your review.
I am so pleased that you were happy with the care that your mother in law received.
Our staff do work hard to maintain a high standard of care, we try to make sure that all our residents and their families are made to feel welcome and at home.
Thank you again.
Best wishes.


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Review from Marilyn R (Daughter-in-law of Resident) published on 13 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been exceptionally pleased with the care Mam has received over the three years she hs been resident in Ashlea Mews. The staff have treated her with respect and dignity at all times even though she was not an easy person to look after, because she knew her own mind and if she didn't want to do
anything she wouldn't and she wasn't very respectful to the staff and treated them like servants at times.

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Review from Jean R (Daughter-in-law of Resident) published on 30 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When mam had to go into residential care in June 2016, we looked at several homes. However, the one thing that stood out about Ashlea Mews was the friendly atmosphere and the approachable and helpful staff. The staff were loving, caring and friendly towards not only Mam but also us as her family. The
food was of high quality and varied. Sadly, Mam died on Christmas Eve, and we wish she could have spent more happy days at Ashlea Mews. I would not hesitate to recommend this home to anyone faced with the dilemma of placing an elderly relative into a care home.

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Review from Ann H (Daughter of Resident) published on 13 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mam went into the care home in August and she is really happy there (despite not wanting to leave her bungalow) The staff are absolutely lovely to her, her clothes are washed and ironed every day, the meals are cooked on the premises and mam says she enjoys them all. There seems to be some activity
going on every day, we have had Elvis and Al Johnson entertaining the residents. I would wholeheartedly recommend this care home to anyone.

Reply from Vicki Jones, Care home manager at Ashlea Mews Care Home

Thank you very much for your review of Ashlea Mews.
I am so pleased to hear that your mother is happy in the home and is enjoying the entertainment and meals.
It is so important to us to make sure that our residents are made to feel at home and their families welcome.
Thank you again.
Best wishes.


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Review from Carol R (Daughter of Resident) published on 25 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mother has been a resident in Ashlea Mews for almost five years. From the very first day, the staff welcomed her and made her comfortable and kept us, the family informed on how she was settling in. Over the last five years we have built up a wonderful relationship with the staff and this has had
a positive impact on my Mam. They know when she's feeling low, unwell or just needs a little chat or hug to perk her up. We have witnessed how the staff treat the rest of the residents and I can say they treat them like they would their own family. The staff give more than 100% of their time. They regularly turn up on their own time and help out at Summer fetes, open days and resident parties. They work extremely hard and sometimes in very difficult circumstances, having to deal with Dementia, or when a resident passes away. The Manager and staff are always approachable and deal with any concerns immediately. We as a family always recommend the home to other people, and so far we have had two friends who have had parents living in Ashlea Mews, and I wouldn't hesitate to recommend them in the future.

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Current Review Score: 9.8 (9.761)

Overview of Review Score

The Review Score of 9.8 (9.761) out of 10 for Ashlea Mews Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.761 for Ashlea Mews Care Home is calculated as follows: ( (176 Excellents x 5) + (46 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 226 Ratings = 4.761

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Ashlea Mews Care Home is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (3)

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Meet the Team (1)

Vicki

Vicki Yeoman

Job Title: Home Manager

Joined: 2016

My name is Vicki Yeoman and I am the Home manager here at Ashlea Mews Care Home in South Shields. I have worked for Orchard Care Homes for over 12 years, I first started as a Care Assistant at Ashlea Mews in 2007 and became Home Manager here in 2016.