Barchester Bedewell Grange Care Home

Campbell Park Road, Hebburn NE31 2SL
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9.6 55 Reviews
  • Barchester Bedewell Grange Care Home, Hebburn
Bedewell Grange is located near the heart of Hebburn, and is set in two acres of grounds with tranquil gardens, and is a purpose built home providing residential, dementia and respite care.

The home provides person-centred residential care along with expert dementia care in the 'memory lane community'.

The team is experienced in supporting residents with dementia, at whatever stage of the journey and are passionate about providing independence, dignity and choice for all residents in care.

Bedewell Grange has a dedicated activity programme offering residents a variety of entertainment of mentally and physically stimulating activities and social events including exercise classes, baking and pottery classes to ensure the residents time here is enjoyable and relaxing.

The team of experienced chefs ensures every meal is not only delicious but reflects each individual's likes, dislikes and dietary needs.

Care Provided by Barchester Bedewell Grange Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rebecca Travis (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Barchester Bedewell Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,210
    • Self-Funded Residential Dementia Care from £1,210
    • RESPITE Self-Funded Residential Care from £1,210
    • RESPITE Self-Funded Residential Dementia Care from £1,210
  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.


  • (these prices are only a guideline, please contact Barchester Bedewell Grange Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • The home have an open door policy and welcome people to come and visit their relatives as they would in there own home. They welcome walk in visits from prospective customers and would be happy to show you around their wonderful home


  • Parking
  • There is a car park located at the rear of the building near the entrance. They have 9 parking spaces and 1 disabled parking bay located near the main entrance


Barchester Bedewell Grange Care Home Reviews (55)

Total of 55, showing 21-40
9.6

Barchester Bedewell Grange Care Home has a Review Score of 9.6 (9.562) out of 10, based on 10 reviews in the last 2 years. Over all time Barchester Bedewell Grange Care Home has 55 reviews.

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Overall Experience  Overall Experience 4.0 out of 5

Now that there is a new manager in place the services have improved dramatically.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Bedewell Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Overall Experience  Overall Experience 4.0 out of 5

Very pleased with the care my mother is receiving.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Bedewell Grange Care Home

Thank you for your review; we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team, who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Overall Experience  Overall Experience 5.0 out of 5

My mum is 96 years old. I am a 75-year-old pensioner who could not possibly give my undivided attention to Mum as this staff does. Much appreciated.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Bedewell Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Overall Experience  Overall Experience 4.0 out of 5

Mum is well looked after, the staff are very good and always take time with her.
She is always involved in the home activities.
The home has managed the current covid19 crisis very well with no infections.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Bedewell Grange Care Home

Thank you for your review and we are pleased your Mother enjoys and benefits from our life enrichment programme. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has only been a resident at Bedewell Grange for three weeks and with the Coronavirus restrictions, she had to be isolated for the first fortnight and now we are only allowed to visit her in the garden so we cannot fill in some of the categories here. However, our impression is that
the home is efficient, the carers we have met are lovely and she is very happy there, and safe.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Bedewell Grange Care Home

Thank you for your review. We are pleased that your mother-in-law is settling in and happy. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Overall Experience  Overall Experience 5.0 out of 5

Our uncle was admitted to Bedewell Grange Care Home at the start of the pandemic due to his advanced dementia and physical limitations. In extraordinary circumstances, the staff have provided fantastic support not only to our uncle but to ourselves with their dedication and kindness. In a very difficult
time, we have had a weight lifted off our shoulders. All we can say is thank you and stay safe.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Bedewell Grange Care Home

Thank you for your review and positive comments regarding the family's experience of the home during these challenging times for everyone. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Overall Experience  Overall Experience 4.0 out of 5

My wife and I visited my mother during this COVID period. The use of the gardens area was excellent. The carer was extremely helpful. My mum looked well and was well dressed. The booking system and processes were good.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Bedewell Grange Care Home

Thank you for your review and your positive comments regarding the home garden visit booking system and the experience when visiting your mother. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Overall Experience  Overall Experience 5.0 out of 5

Bedewell Grange is a wonderful home with wonderful staff, who are caring and thoughtful. There are lots of activities and our Mam's health and wellbeing have improved since she moved in.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Bedewell Grange Care Home

Thank you for your review and we are pleased to hear how well your mother has settled and enjoys the life enrichment program. We value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Bedewell Grange since June 2019. Since this time we have seen her health and wellbeing improve dramatically, she is happy and back to her old self. It is so nice to see. Thank you to all at Bedewell Grange for making his possible.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Bedewell Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. We are glad your Mum has settled well with us. I will pass on your feedback to the team.


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Overall Experience  Overall Experience 5.0 out of 5

I have only seen the place for one hour, but what I have seen is out of this world. Absolutely the best.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Bedewell Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. I will pass on your feedback to the team.


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Overall Experience  Overall Experience 5.0 out of 5

Excellent home. Staff so lovely. 100% perfect.

Reply from Jane Selkirk, Divisional Sales & Marketing Manager at Barchester Bedewell Grange Care Home

Thank you for your review, we value all feedback as this helps us to improve our service where required. Thank you also for your positive comments regarding our home and team who work hard to deliver high standards of quality care at all times. It's lovely to hear of your positive experience and I will pass on your feedback to the team.


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Overall Experience  Overall Experience 4.0 out of 5

Dad was on Bedewell Grange for six weeks after a fall. He was very happy while he was there as the staff looked after him really well.
As a family, we were extremely pleased with his care and all the staff were very friendly and helpful.

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Overall Experience  Overall Experience 5.0 out of 5

My partner is very well treated and looked after in every way.

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Overall Experience  Overall Experience 5.0 out of 5

The staff of this home are all dedicated and caring to my mother. The place is very clean and has a homely atmosphere. We are also made to feel at home when we visit and are on first name terms with all the staff. I would recommend this home to anyone who is looking for a place for their loved one to
be looked after as my mother is. She is shown respect and dignity and also enjoys a good laugh with the staff who go out of their way to make her stay a pleasant one.

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Overall Experience  Overall Experience 4.0 out of 5

Care and attention to detail with time allowed. Always clean throughout building (no bad smells), hairdresser very, very good with encouraging residents to take part in activities. She goes above and beyond duties keeping residents happy.

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Overall Experience  Overall Experience 5.0 out of 5

My sister was treated with the greatest respect and dignity.

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Overall Experience  Overall Experience 5.0 out of 5

My mother was given approximately 12 months to live in a consultation 9 years ago. I believe this additional time is due to the care and attention she has been afforded by the wonderful team here at Bedewell Grange. The whole care package is very evident here from the cleanliness to the excellent catering
service as well as the personal care she is given. It is my opinion, that having moved my mother into this setting following the consultation, not only has her life been enriched and enhanced, it has also been extended.

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Overall Experience  Overall Experience 5.0 out of 5

My 92-year-old mother moved into Bedewell Grange Care Home in July 2018. My mother is frail, very unsteady on her feet, has little movement in her left shoulder and has early dementia and frequent incontinence.


When I visit she is always dressed, clean, hair combed (hair washed/set once a week

by on-site hairdresser), nails cut and polished. Her room is always clean, tidy and en-suite toilet is fresh and clean. Her clothes which I have marked with her room number are always, washed, ironed and returned to her room. The Care Home itself has a very pleasant conservatory/events room with access to a large garden with seating and tables.


The Staff are always very helpful and caring - if sometimes very busy looking after so many people with various needs. I think they deserve a pat on the back and a pay rise like all carers.


Altogether I am happy that my mam is receiving the best care possible and I can relax in the knowledge that her needs are being met.


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Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident in Bedewell Grange for several years now, and during her stay has always been looked after with respect and dignity.
All the staff have been very helpful and supportive with any of my mam's requirements and with the services provided is very good.

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Overall Experience  Overall Experience 5.0 out of 5

My mother gets well cared for, the staff are all very friendly and approachable if you've got anything to talk about.

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Current Review Score: 9.6 (9.562)

Overview of Review Score

The Review Score of 9.6 (9.562) out of 10 for Barchester Bedewell Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.797 for Barchester Bedewell Grange Care Home is calculated as follows: ( (106 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 118 Ratings = 4.797

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.765 Points relating to the number of positive Reviews for Barchester Bedewell Grange Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 9 Positive Reviews ÷ 10.4 = 0.865

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

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Meet the Team (8)

Rebecca

Rebecca Travis

Job Title: Senior General Manager

Hi, my name is Rebecca, and I am the Senior General Manager here at Bedewell Grange.


Thank you for taking the time to look further into what Bedewell Grange has to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life. I have worked for the healthcare sector for approximately 10 years as a registered manager, in a wide variety of services. My background is nursing and I am a qualified learning disabilities nurse I have had the opportunity to work alongside a wealth of experienced healthcare professionals.


I love my role and what I do. I feel we are honoured to work with you or your loved ones and look forward to getting to you know should you choose to come and stay at Bedewell Grange. I am lucky to be supported by an experienced team that demonstrates a nurturing warm and compassionate approach.


The home's core objective is to promote a quality ethos centred on England’s Health and social care standards.


Denise

Denise Buckley

Job Title: Deputy Manager

Joined: 2022

My name is Denise, I am the Deputy Manager of Bedewell Grange care home. I joined Bedewell Grange in January 2022 and bring a wealth of experience to the role, having worked in health care for over 10 years. My passion is to help people, which is why I have developed my career within this sector. My personality is very approachable, so if you have any concerns, or just need a general chit chat, come and say hello!


I support the delivery of quality care and work closely with the General Manager - taking on leadership duties in their absence. I help with everything from ensuring care standards to motivating my team.


I am thoroughly enjoying this chapter in my career with Barchester, and looking forward to continuing to support our lovely residents and staff in the home.


Anthony

Anthony Daglish

Job Title: Head of Maintenance

Joined: 2015

Hello. I'm Tony. I am Bedewell Grange's Head of Maintenance.


I have been with Barchester since 2015 as the Head of Maintenance, and continue to enjoy every moment of it.


My background is in IT hardware, which is probably why I enjoy fixing electronic items. I also love the variety that this role brings, from changing a light bulb to re-decorating one of the lovely rooms here at the home.


It's always a please to chat with our residents as I make my daily rounds.


Miranda

Miranda Robertson

Job Title: Home Administrator

Joined: 2021

Hi, my name is Miranda and I am the home's administrator.


I have been working for Barchester since August 2021. I deal with all aspects of the administration of the home to ensure it runs smoothly, from invoicing, ordering, recruitment, setting up contracts, to manning reception; there's never a dull day!


I bring a wealth of administrative experience to the role having worked in construction for 30-years and I love this new role as every day is a school day.


It’s a privilege getting to know our residents, their backgrounds, humour and their life experiences. They have many a tale to tell, and I'm always happy to sit and listen to them over a cup of tea!


Donna

Donna Ward

Job Title: Activities Coordinator

Joined: 2022

My Name is Donna. I am the activities co-ordinator at Bedewell Grange.


I joined Bedewell Grange in April 2022 and I bring lots of new exciting ideas to the role, having worked in the health and social care sector for the last 15 years. I am passionate about my role within the home and aim to bring a smile to all our residents faces through different types of activities.


I'm bright and bubbly, so aim to share this each day at work. I have experience in supporting our residents who are more able as well as doing sensory Namaste sessions with our residents who are less able.


As I get to know the residents likes and dislikes, if you would like to come and chat with me about your family member please pop in and see me.


Cheryl

Cheryl Duffy

Job Title: Senior care worker

Joined: 2016

Hi! I'm Cheryl and I am one of the Senior Carer Assistants.


I have worked in care for over 30 years and love being able to make a difference to all of people in my care. I obtained my level 3 NVQ in 2009 and have been a senior for more years than I care to mention.


I love being a senior as it is a very busy role and there is always something to do. Every day is different and you are always learning new skills.


I have been at Bedewell since 2016 and love the homely atmosphere. Staff all work together to make Bedewell a true home for all of our residents and I am proud of the high quality of care that we provide.


Frederick

Frederick Ogudo

Job Title: Senior care worker

Joined: 2022

Hi, my name is Frederick, and I am a Senior Carer here at Bedewell Grange. I hold a Bachelor's degree in Chemical Engineering and an MBA in Business Administration, with over 11 years of professional experience in one of Nigeria's leading banks.


While my background may seem unconventional, I discovered a deep-seated passion for caregiving while tending to my ageing mother before her dear passing in 2021.


Relocating to the UK, I sought to channel this passion and embarked on a career in healthcare. I joined the Bedewell team in 2022 as a Carer and quickly progressed to the role of Senior Carer, thanks to the incredible support I received from the management.


I absolutely love my job and cherish the supportive environment fostered by the Bedewell team. I feel incredibly privileged to share the home of our lovely residents and will continue to do my best to contribute to their well-being.


I have diligently completed all necessary training and am eager to continue expanding my knowledge and contribute meaningfully to the healthcare sector. I look forward to meeting you or your loved ones at Bedewell. Thank you.


Elaine

Elaine Portlock

Job Title: Care Assistant

Joined: 2024

Hi, my name is Elaine and I am a Care Assistant.


My background has been in pharmacy and I worked as a pharmacy dispenser for around 13 years. I decided I wanted a change of career and decided I would love to work in the care sector. I applied for Bedewell Grange as I live close by and loved the look of the home.


I absolutely love my job, it is so interesting. I love making a difference to the residents lives. We are all one big family, with an excellent team. I am looking forward to developing in my role, gaining more experience and working here for many years to come.