Barchester Bedewell Grange Care Home

Campbell Park Road, Hebburn NE31 2SL
Submit a Review
9.6 55 Reviews
  • Barchester Bedewell Grange Care Home, Hebburn
Bedewell Grange is located near the heart of Hebburn, and is set in two acres of grounds with tranquil gardens, and is a purpose built home providing residential, dementia and respite care.

The home provides person-centred residential care along with expert dementia care in the 'memory lane community'.

The team is experienced in supporting residents with dementia, at whatever stage of the journey and are passionate about providing independence, dignity and choice for all residents in care.

Bedewell Grange has a dedicated activity programme offering residents a variety of entertainment of mentally and physically stimulating activities and social events including exercise classes, baking and pottery classes to ensure the residents time here is enjoyable and relaxing.

The team of experienced chefs ensures every meal is not only delicious but reflects each individual's likes, dislikes and dietary needs.

Care Provided by Barchester Bedewell Grange Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Colitis & Crohn's Disease
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Rebecca Travis (General Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (52)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2024
    • Number of floors: 2

Funding & Fees Guide for Barchester Bedewell Grange Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,210
    • Self-Funded Residential Dementia Care from £1,210
    • RESPITE Self-Funded Residential Care from £1,210
    • RESPITE Self-Funded Residential Dementia Care from £1,210
  • This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.


  • (these prices are only a guideline, please contact Barchester Bedewell Grange Care Home to find out the exact price for your requirements)

Facilities

  • Bar/Café
  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting
  • The home have an open door policy and welcome people to come and visit their relatives as they would in there own home. They welcome walk in visits from prospective customers and would be happy to show you around their wonderful home


  • Parking
  • There is a car park located at the rear of the building near the entrance. They have 9 parking spaces and 1 disabled parking bay located near the main entrance


Barchester Bedewell Grange Care Home Reviews (55)

Total of 55, showing 41-55
9.6

Barchester Bedewell Grange Care Home has a Review Score of 9.6 (9.562) out of 10, based on 10 reviews in the last 2 years. Over all time Barchester Bedewell Grange Care Home has 55 reviews.

Overall Experience

  • 37
  • 16
  • 1
  • 1
  • 0

Date Published

55
2
6
10
45
Overall Experience  Overall Experience 4.0 out of 5

I feel comfortable, the staff are very friendly and will help you whenever they can. I have no complaints. I find activities very enjoyable. The activities co-ordinator tries very hard to include everyone.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Dad has been at Barchester Bedewell Grange Care Home since September. Took a few months to settle in but seems to be very happy. Staff and other residents are friendly. The home is always clean. Dad's room is lovely and the food is good so dad says. He has come a long way since coming into the home.
Dad looks well thanks to everyone at Barchester Bedewell Grange Care Home.

Reply from Julia Bell, Home Administrator at Barchester Bedewell Grange Care Home

We greatly appreciate your feedback and understand there is a period of adjustment but am pleased to hear your dad has settled in.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, nice and clean home.

Reply from Julia Bell, Home Administrator at Barchester Bedewell Grange Care Home

Your feedback and comments are greatly appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Lovely place. All staff are very friendly and welcoming. Kept up to date with everything necessary.

Reply from Julia Bell, Home Administrator at Barchester Bedewell Grange Care Home

Your feedback and comments are greatly appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

All staff very friendly and helpful. Only thing is maybe not enough activities, otherwise, we have no complaints.

Reply from Julia Bell, Home Administrator at Barchester Bedewell Grange Care Home

We appreciate all and any feedback that allows us to address any concerns families may have. We are currently reviewing activities and hopefully you will see an improvement in the future.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 3.0 out of 5

My mother has been genuinely happy in this home. I believe she is safe and many of the staff display affection and interaction with her. She has regained weight and is stronger than when she arrived.
The facilities would be good if residents were able to use them all of the time. Training of staff
can detract from the availability of facilities.
Activities are not given a high enough priority and staff and management do not always take a proactive stance. Follow through on promised actions sometimes is less well achieved than could be the case.

Reply from Julia Bell, Home Administrator at Barchester Bedewell Grange Care Home

We fully welcome your concerns and will address these over the next few days. We have recently started to use our other homes to minimise the impact of staff training here at Bedewell Grange. We are also reviewing our Activities, so hopefully, you will see a marked improvement.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for about 9 years and it's the best thing that's ever happened to him.
It has been a huge weight lifted off my shoulders knowing that my dad is so well looked after.
The care and attention at Bedewell is second to none.
As a retired Registered Nurse I cannot speak highly
enough of the staff.

Reply from Julia Bell, Home Administrator at Barchester Bedewell Grange Care Home

We value all feedback from our families especially such positive comments. We will pass this onto to staff which will be greatly received.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

Very well run, has my Mother's best interest at the forefront.

Reply from Julia Bell, Home Administrator at Barchester Bedewell Grange Care Home

We greatly appreciate any and all feedback.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

Really friendly and caring staff and the home had clean and tidy rooms. We were supported by the management throughout the difficult process of admitting Dad into a weeks respite care. Good facilities and services for residents (eg., hairdresser and manicurist). Dad ate all the food and enjoyed it.
We would use this care home again.

Reply from Julia Bell, Home Administrator at Barchester Bedewell Grange Care Home

Your feedback is greatly appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My mother had been a resident for nearly 6 years and has always received excellent care, but sadly passed away on 22nd December. The care given to her during the last week of her life and the compassion shown to her and all of our family by all members of staff could not be faulted. They cared for her
as if she was part of their own family, and cannot praise them highly enough.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

A very detailed review covering all aspects of care, both physical and mental. They showed a good understanding of my aunt's personality in tailoring the care she needs to her ability to understand and communicate. As a result, I believe she is comfortable and content.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

On the whole, I am quite happy with my mothers care.

Reply from Julia Bell, Administrator at Barchester Bedewell Grange Care Home

We greatly appreciate any and all feedback received from our residents and their families. We take on board all comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

My mother needed one week's respite while I had a holiday. She is 99 years old and quite frail. The manager visited us at home to discuss her care. From that initial meeting, I was very happy to hand my mother over to this home's care. My mother was very well looked after for the week. She could not
praise the staff enough and all her visitors, friends and family also praised this home for the caring staff, the cleanliness and attractiveness of the home itself. I could not speak more highly of the manager who is efficient, warm, friendly and doing an excellent job.

Reply from Julia Bell, Home Administrator at Barchester Bedewell Grange Care Home

We greatly appreciate all feedback from our resident's and their families, especially great comments. We endeavour to give a consistent level of care and service at every stage of a resident and families experience.
Thank you for taking the time to leave your comments.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 5.0 out of 5

The management and staff at Bedewell Grange made my mother feel as if this was her home.
They showed true affection and cared for her in a most genuine way.
Every time we visited her in Bedewell Grange, we would get an update and many stories of how she was doing.
She was very afraid in the beginning
to go there, but in the end, she loved it there and felt like it was home and the staff were her family.

Reply from Julia Bell, Administrator at Barchester Bedewell Grange Care Home

We greatly appreciate your feedback and are always looking to improve.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Overall Experience  Overall Experience 4.0 out of 5

The home itself is really good.
The staff are great.
Management is great but the food is bad and when my mother receives it, it is always cold.

Reply from Julia Bell, Administrator at Barchester Bedewell Grange Care Home

We appreciate your feedback, which helps us to address any potential issues. We will use your comments to improve our services.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.6 (9.562)

Overview of Review Score

The Review Score of 9.6 (9.562) out of 10 for Barchester Bedewell Grange Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.797 for Barchester Bedewell Grange Care Home is calculated as follows: ( (106 Excellents x 5) + (6 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (2 Very Poors x 1) ) ÷ 118 Ratings = 4.797

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.765 Points relating to the number of positive Reviews for Barchester Bedewell Grange Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 9 Positive Reviews ÷ 10.4 = 0.865

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2022

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (11)

Loading...

Loading

Loading
Loading

Loading

Loading

Loading

Loading

Loading events

Loading

Meet the Team (8)

Rebecca

Rebecca Travis

Job Title: Senior General Manager

Hi, my name is Rebecca, and I am the Senior General Manager here at Bedewell Grange.


Thank you for taking the time to look further into what Bedewell Grange has to offer to you or your loved one. Here is an opportunity to look at some of our staff team in the home, who all play a vital role in day-to-day life. I have worked for the healthcare sector for approximately 10 years as a registered manager, in a wide variety of services. My background is nursing and I am a qualified learning disabilities nurse I have had the opportunity to work alongside a wealth of experienced healthcare professionals.


I love my role and what I do. I feel we are honoured to work with you or your loved ones and look forward to getting to you know should you choose to come and stay at Bedewell Grange. I am lucky to be supported by an experienced team that demonstrates a nurturing warm and compassionate approach.


The home's core objective is to promote a quality ethos centred on England’s Health and social care standards.


Denise

Denise Buckley

Job Title: Deputy Manager

Joined: 2022

My name is Denise, I am the Deputy Manager of Bedewell Grange care home. I joined Bedewell Grange in January 2022 and bring a wealth of experience to the role, having worked in health care for over 10 years. My passion is to help people, which is why I have developed my career within this sector. My personality is very approachable, so if you have any concerns, or just need a general chit chat, come and say hello!


I support the delivery of quality care and work closely with the General Manager - taking on leadership duties in their absence. I help with everything from ensuring care standards to motivating my team.


I am thoroughly enjoying this chapter in my career with Barchester, and looking forward to continuing to support our lovely residents and staff in the home.


Anthony

Anthony Daglish

Job Title: Head of Maintenance

Joined: 2015

Hello. I'm Tony. I am Bedewell Grange's Head of Maintenance.


I have been with Barchester since 2015 as the Head of Maintenance, and continue to enjoy every moment of it.


My background is in IT hardware, which is probably why I enjoy fixing electronic items. I also love the variety that this role brings, from changing a light bulb to re-decorating one of the lovely rooms here at the home.


It's always a please to chat with our residents as I make my daily rounds.


Miranda

Miranda Robertson

Job Title: Home Administrator

Joined: 2021

Hi, my name is Miranda and I am the home's administrator.


I have been working for Barchester since August 2021. I deal with all aspects of the administration of the home to ensure it runs smoothly, from invoicing, ordering, recruitment, setting up contracts, to manning reception; there's never a dull day!


I bring a wealth of administrative experience to the role having worked in construction for 30-years and I love this new role as every day is a school day.


It’s a privilege getting to know our residents, their backgrounds, humour and their life experiences. They have many a tale to tell, and I'm always happy to sit and listen to them over a cup of tea!


Donna

Donna Ward

Job Title: Activities Coordinator

Joined: 2022

My Name is Donna. I am the activities co-ordinator at Bedewell Grange.


I joined Bedewell Grange in April 2022 and I bring lots of new exciting ideas to the role, having worked in the health and social care sector for the last 15 years. I am passionate about my role within the home and aim to bring a smile to all our residents faces through different types of activities.


I'm bright and bubbly, so aim to share this each day at work. I have experience in supporting our residents who are more able as well as doing sensory Namaste sessions with our residents who are less able.


As I get to know the residents likes and dislikes, if you would like to come and chat with me about your family member please pop in and see me.


Cheryl

Cheryl Duffy

Job Title: Senior care worker

Joined: 2016

Hi! I'm Cheryl and I am one of the Senior Carer Assistants.


I have worked in care for over 30 years and love being able to make a difference to all of people in my care. I obtained my level 3 NVQ in 2009 and have been a senior for more years than I care to mention.


I love being a senior as it is a very busy role and there is always something to do. Every day is different and you are always learning new skills.


I have been at Bedewell since 2016 and love the homely atmosphere. Staff all work together to make Bedewell a true home for all of our residents and I am proud of the high quality of care that we provide.


Frederick

Frederick Ogudo

Job Title: Senior care worker

Joined: 2022

Hi, my name is Frederick, and I am a Senior Carer here at Bedewell Grange. I hold a Bachelor's degree in Chemical Engineering and an MBA in Business Administration, with over 11 years of professional experience in one of Nigeria's leading banks.


While my background may seem unconventional, I discovered a deep-seated passion for caregiving while tending to my ageing mother before her dear passing in 2021.


Relocating to the UK, I sought to channel this passion and embarked on a career in healthcare. I joined the Bedewell team in 2022 as a Carer and quickly progressed to the role of Senior Carer, thanks to the incredible support I received from the management.


I absolutely love my job and cherish the supportive environment fostered by the Bedewell team. I feel incredibly privileged to share the home of our lovely residents and will continue to do my best to contribute to their well-being.


I have diligently completed all necessary training and am eager to continue expanding my knowledge and contribute meaningfully to the healthcare sector. I look forward to meeting you or your loved ones at Bedewell. Thank you.


Elaine

Elaine Portlock

Job Title: Care Assistant

Joined: 2024

Hi, my name is Elaine and I am a Care Assistant.


My background has been in pharmacy and I worked as a pharmacy dispenser for around 13 years. I decided I wanted a change of career and decided I would love to work in the care sector. I applied for Bedewell Grange as I live close by and loved the look of the home.


I absolutely love my job, it is so interesting. I love making a difference to the residents lives. We are all one big family, with an excellent team. I am looking forward to developing in my role, gaining more experience and working here for many years to come.