Cheviot Court

63 Horsley Hill Square, South Shields NE34 6RF
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Top 20 carehome certificate
9.9 47 Reviews
  • Cheviot Court, South Shields
The skilled team at Cheviot Court offers high-quality care and a warm welcome in a homely setting. Quality permanent and short-term residential care is provided for older people, including those who are living with dementia.

The team is passionate about enabling residents to live a fulfilling life doing the things they enjoy or trying something new. They spend time getting to know your loved one as an individual, understanding how they like to spend their time, the foods they enjoy and their aims for the future.

Residents can enjoy some down time in the landscaped gardens or shared spaces inside the home. The lifestyle team are always organising fun and interesting activities, including trips out to the North Sea coast in the warmer months.

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Care Provided by Cheviot Court

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 73 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Speech Impairment
  • Stroke
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Louise Damms (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (73)
    • Single Rooms with ensuite Wet Room (73)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Cheviot Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,323
    • Self-Funded Residential Dementia Care from £1,413
    • RESPITE Self-Funded Residential Care from £1,373
    • RESPITE Self-Funded Residential Dementia Care from £1,463

  • Fees are subject to a pre-admission needs assessment which is required to fully understand the level of
    care and support required by each individual. Premium rooms normally require an additional charge.


    What’s included?
    • All care and support including a monthly review of care plans
    • All meals, snacks and drinks freshly prepared every day by our chef
    • Activities and lifestyle programme
    • All utilities and other accommodation costs
    • Housekeeping and laundry services
    • WiFi internet access


    Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
    appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
    medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
    other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
    an agreed hourly charge for this service.
  • (these prices are only a guideline, please contact Cheviot Court to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Cheviot Court Reviews (47)

Total of 47, showing 1-20
9.9

Cheviot Court has a Review Score of 9.9 (9.882) out of 10, based on 14 reviews in the last 2 years. Over all time Cheviot Court has 47 reviews.

Overall Experience

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  • 4
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Date Published

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Review from Elaine H (Daughter of Resident) published on 28 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mam joined Cheviot Court in June and we've found management and carers very friendly and approachable. Mam's Alzheimer's means she can be confused and tearful at times, but we know all her needs are being met at Cheviot Court, including a range of social activities and excellent and varied food menu.

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Review from E C (Daughter of Resident) published on 19 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has a warm caring atmosphere. On arrival at the care home, staff are always pleasant and helpful. The staff caring for my mother are friendly and caring. They do an amazing job despite often being short staffed. Unfortunately my mother doesn't communicate much which sometimes results in her
being sat for long periods without a toilet break. However as soon as staff are aware of this, she is seen too.

Reply from Caprice Geisha, Home Manager at Cheviot Court

Thank you very much for taking the time to leave us feedback about your experience.
At Cheviot Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Amy S (Granddaughter of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Cheviot Court really do go above and beyond for their residents. My grandma recently celebrated her 100th birthday and this occasion was marking in so many fantastic ways by staff. As a family, we were blown away by the effort and ability to think outside the box when planning Grandma's
birthday celebrations. In particular, 2 carers, who listened to grandmas stories and used that information to make her day so much more personal. Cheviot Court is a fantastic care home and we couldn't wish for a better staff to be caring for our loved one.

Reply from Paula Evans, Reviews Team at Cheviot Court

Thank you very much for taking the time to leave us feedback about your experience. At Cheviot Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Kim S (Daughter of Resident) published on 30 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cheviot Court is a happy, warm, caring home for my Mam. She is looked after well and she is always clean, smiling and sat chatting with friends. It is a weight off our minds knowing Mam is being cared for so well.

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Review from S T (Daughter of Resident) published on 30 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management made the transition of my Father leaving his home (after recently losing my Mam) to the care home a much easier process. They are warm, friendly and welcoming. They see him as an individual as his needs can differ from other residents and are very aware of his needs. My Dad
said he feels safe and cared for. We could not ask for more.

Reply from Reviews Team, Reviews Team at Cheviot Court

Thank you very much for taking the time to leave us feedback about your experience. At Cheviot Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Brenda H (Daughter of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased and satisfied with my mother's overall care at Cheviot Court. The carers and management team are very helpful and pleasant. My mother is well looked after and catered for. The home is spotlessly clean, and there are lots of activities for the residents. My mother is very happy there.

Reply from Caprice Geisha, Reviews Team at Cheviot Court

Hi Brenda, thank you very much for taking the time to leave us feedback about your experience. At Cheviot Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Joanne O (Daughter of Resident) published on 4 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff always friendly, always happy to chat when I ring, they always go above and beyond, my dad is always clean and tidy, always freshly clothed and always smiling, my dad has told me the home is his new family and he has settled in better than expected. Dad is happy so that makes us happy. Also a
special thank you to three staff members in particular on the middle floor.

Reply from Paula Evans, Reviews Team at Cheviot Court

Hi Joanne O (Daughter Of Resident), thank you very much for taking the time to leave us feedback about your experience. At Cheviot Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. If you would like to provide us any further specific feedback, please use the form on the following web page; https://www.careuk.com/company/contact/feedback
Thank you for your time, and we look forward to hearing from you. Many thanks, the Care UK team.


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Review from Gillian C (Daughter of Resident) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mam has been a resident at Cheviot Court for two years now. Her needs are always met, carers and staff are very caring and friendly towards Mam. Mam is included in the many activities the team put on. I have been visiting Mam regularly and am treated as part of the family - it's like home from home.
Staff and residents and visitors are all one big, happy family. I would recommend Cheviot Court to anyone who needs to go into a care home.

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Review from Andrea R (Daughter of Resident) published on 10 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my father got a place in Cheviot Court Care Home, I was pleased as it was in a familiar area were he had lived for many years. The home is well run and the staff cannot do enough for my father, they are always smiling and very friendly. The experience has given me peace of mind knowing my father
is safe and is well cared for.

Reply from Caprice Geisha at Cheviot Court

Thank you very much for taking the time to leave us feedback about your experience.
At Cheviot Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Kerry A (Daughter of Resident) published on 13 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing care service. My dad is so happy. Staff are well-trained, compassionate and professional. Cheviot Court is beautiful, clean and well-maintained. Management and office staff could not be more helpful. Person-centred care at its best. Would 100% recommend.

Reply from Caprice Geisha, Reviews Team at Cheviot Court

Hi Kerry, thank you very much for taking the time to leave us feedback about your experience.
At Cheviot Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


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Review from Eric B (Brother of Resident) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When my sister got a place in Cheviot Court Care Home I was pleased as it has a good reputation. That has been my experience, finding the care home well-run with staff being really helpful and friendly, nothing seems to be too much trouble for them which is a great relief knowing my sister is in such
good hands.

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Review from Lottie D (Daughter of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If you are looking for a care home, I sincerely recommend you visit Cheviot Court Care Home first and foremost. You will then discover what an excellent care home is and should actually be like. Very high standards are maintained in every single aspect, for example, food, facilities and cleanliness.
There are also loads of activities which the residents really enjoy. Cheviot Court is very well managed and all the family (i.e staff) are wonderful. Most importantly, Mam is extremely happy here (always smiling and laughing when we visit) and receives exemplary care and support. Any health concerns are dealt with appropriately and immediately. I am so grateful to all at Cheviot Court, Mam is in such a safe and loving environment.

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Review from Nadine F (Daughter of Resident) published on 28 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, caring staff. Very welcoming. Lots of activities and stimulation for residents. Families are encouraged to be part of the community. A happy place to visit beloved family. Very much a resident's home with their personal space bespoke to them.

Reply from Martha Piper, Reviews Team at Cheviot Court

Hi Nadine, thank you very much for taking the time to leave us feedback about your experience.
At Cheviot Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, the Care UK team.


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Review from T C (Daughter of Resident) published on 13 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Cheviot Court Care Home for the past six months and in that time she has had excellent care. Her general health has improved. Her room is spacious, well-equipped and kept exceptionally clean and tidy. Food standards are high, plenty of it! Activities are varied and held
often and Mother enjoys taking part. The biggest recommendation I can give is for the excellent staff, each and everyone deserves a medal.

Reply from Holly Cole, Reviews Team at Cheviot Court

Hi, thank you very much for taking the time to leave us feedback about your experience.
At Cheviot Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your kind words about Cheviot Court and the team we're so glad your mum enjoys being part of the Cheviot Court family.
Thank you for your time and we look forward to hearing from you.
Many thanks, the Care UK team.


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Review from Margarita A (Niece of Resident) published on 9 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt transferred to Cheviot Court Care Home following a stay in hospital (condition, delirium, Covid and flu). On entry, she was very weak, physically and confused. Throughout the respite period, all staff have worked tirelessly, overcoming many obstacles to restore her health, well-being and quality
of life. Her dignity and individuality are respected accordingly and she is responding well to care. She is allowed personal privacy whilst also being encouraged to socialise and take advantage of the activities on offer.

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Review from Tim A (Son of Resident) published on 14 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Following a period of respite, my mother is now a permanent resident and has gradually settled into day-to-day routines, systems and activities. Staff are always approachable, helpful and willing to answer any queries or questions which may arise. I personally feel reassured that my mother is safe,
secure and well cared for. Management have been very supportive in relation to the decision made.

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Review from Janice P (Daughter of Resident) published on 1 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam has been a resident here now for over two years. All I can say is that her care here has been excellent. The staff are second to none and so caring, friendly and always happy to help. There is always some kind of activity going on, which the residents love, and there is always a lovely, friendly
atmosphere when you come into the building. Standards of cleanliness are excellent throughout and food is of a high standard. Yet again, I can say I can rest easy knowing my mam is being well cared for.

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Review from Natalie E (Daughter of Resident) published on 29 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mam is very settled and happy and very well adjusted to her living arrangements because of the specialist care she receives at Cheviot Court Care Home. Staff are friendly, approachable and committed with a strong focus on a person-centred approach to care. There is a great variety of activities on
offer for my mam and Cheviot has been very quickly adaptable to changing guidance around the pandemic. Always keeping relatives up to date.

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Review from Malcolm T (Son of Resident) published on 29 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff caring for my mother to be friendly and helpful. I believe my mother to be well cared for and settled. The Covid pandemic has caused severe problems but the home has coped well. I am very satisfied with the level of care she receives.

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Review from Peter C (Son of Resident) published on 29 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always extremely friendly, easy to speak to. When I visit, they tell me how my mam is.

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Current Review Score: 9.9 (9.882)

Overview of Review Score

The Review Score of 9.9 (9.882) out of 10 for Cheviot Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.923 for Cheviot Court is calculated as follows: ( (155 Excellents x 5) + (13 Goods x 4) ) ÷ 168 Ratings = 4.923

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.959 Points relating to the number of positive Reviews for Cheviot Court is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 73 registered maximum number of service users is 14.6. 14 Positive Reviews ÷ 14.6 = 0.959

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 29 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (92)

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Meet the Team (1)

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Louise Damms

Job Title: Home Manager

Joined: 2010

I’ve worked at Cheviot Court since 2004, and became the home’s manager in 2010. I started as a domestic and worked my way up.
I really like that we’re one big family in this home – residents and colleagues alike. We look out for each other, and support each other – just like families do.
I’m proud of the hardworking team here at Cheviot Court. We aim to achieve the highest standards in all areas of the home’s life. I believe in supporting my team to do their best work and fulfil their potential, because, when they’re happy, residents are happy.
Residents at Cheviot Court have choice and freedom. They decide how they live their life and what they do each day. We aim to make everything resident-led.
It’s an effective approach. When I see residents enjoying an activity, chatting together over lunch, or happy at the end of the day, I know we’ve got it right.


Frequently Asked Questions about Cheviot Court

What types of Care is Cheviot Court registered for?

Older Person Care, Dementia, Respite Care, Learning Disability, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cheviot Court provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Cheviot Court have?

There are 73 Single Rooms.

What are the Facilities & Services at Cheviot Court?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cheviot Court to the centre of South Shields?

1.3 mile(s) as the crow flies, distance by road may be significantly further.